Cons: "Nada todo excelente"
Cons: "En un vuelo de seis horas, dan un desayuno perfectamente diminuto y no hay nada más de comer el resto del vuelo. Entendemos que estén buscando cortar costos pero ser una low cost a precio full es inconsistente. Por lo menos vendan snacks en el avión!!!"
Pros: "The service of the counter personnel"
Pros: "The kids movie selection was still good."
Cons: "There were no barf bags on hand, the food was an option between some disgusting eggs floating in water or a yogurt with some not great granola. Customer service was kind of non existent."
Pros: "Seats comfort"
Cons: "Food. Crew attention. Airport assistance. Boarding times. Take off on time."
Cons: "Avianca customer service and reliability is terrible. I fly a lot and the lack of care for customers is incredible. Lot of dressing up employees but clearly the company is not doing well. Everyone at the airport with complaints for complex rebooking."
Pros: "Good service"
Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."
Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"
Pros: "Overall it was a great experience, the crew was friendly and polite, the seats were comfortable, a lot of choices for online entertainment."
Cons: "There was a little disorder in the forming of the boarding line, and the breakfast food, egg specifically had an awful taste."
Cons: "it was 14 horas late"
Pros: "Service and food"
Cons: "The wait for boarding"
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Pros: "The airplane and blankets were super comfortable. Most importantly the flight was on time."
Pros: "Flight crew EXCEPCIONAL The lunch was delicious Service perfect"
Cons: "With over an hour in line to enter the International portion of the airport everyone was extremely stressed. Immigration personal were very snappy and rude (Not Avianca, Colombia). We had over an hour wait to get inside then it was a long run to get the the gate on time. The problems that Avianca is having with its flights, on time percentage and upset passengers is very Sad. Normally Avianca is the best airline in the American Zone! They need to fix their internal problems quickly or their bottom line will get punished."
Pros: "This airline was horrible with crew that was highly unkind and stole our duty free products."
Cons: "Crew, service, poor attitude, inability to help passengers. Never retrieved duty free products that we paid for."
Cons: "I went to visit my family after 4 years ! I decide to go for a mother’s d weekend and Avianca left my luggage in El Salvador they promise to get it next day on Saturday they make me go to the airport in 3 times on Saturday and nothing, then they told me Sunday and nothing I finally got my luggage on Monday just to put it back in the plane and head back home"
Pros: "Awesome new plane. So comfortable. Smooth flight. Didn’t want it to be over so fast"
Pros: "THE FLY WAS ON TIME GOOD SERVICE"
Cons: "The crew wasn’t welcoming, didn’t solve difficulties and had bad communication with passengers"
Cons: "- Rescheduled flights due to Avianca commercial decisions just 1 week before flight - Boarding was very messy due to their inhability to explain the "group system", they have pax that doesn't speak spanish or english, they should do it in a more easy way - Food portions wasn't enough, a lot of people had to bring their own snacks and the plane had a terrible smell due to that. People will bring bags with full roasted chickens - Entretainment was ok, but their system is just so slow - A lot of loss time because they lost my bags in one of the connections. Hopefully they brough it back 12 hours later"
Cons: "Could have had a pre-take off drink service in business class Plane was very run-down"
Cons: "Bring your own entertainment. Not even sure what is on board but appeared to be not much to choose from."
Pros: "Everything perfect. The attention was puntual y nice"
Cons: "After avianca overbooked their flight, lied to me and said it was because of a strike i was stuck alone in bogota for 11 hours instead of 3.5. I received no compensation and am very angry with the way things were handled. Definitely wont be bothing with this airline again"
Pros: "The route, not much waiting time, the food."
Pros: "La atención y su comida"
Cons: "Que mis maletas las 4. no llegaron a Guayaquil y me quedé en ascuas por que son muy importantes. Espero que mañana 28/917 me la envíen como lo Acordado."
Pros: "I loved it was a super experience!!"
Cons: "Better food - Internet"
Pros: "No response given."
Cons: "After all these connecting flights especially after being delayed in Cali, the flight in Bogota was delayed and the Avianca crew did not announce it. After realizing it was time for boarding according to the time that I needed to be at the gate from my ticket, that's when people were realizing there was an issue. Once I got to the podium and handed my tickets the staff handed a voucher. There wasn't a hello, we're sorry for the inconvenience or the reason why the flight was delayed 2 hours. I had to ask them why what happened, what is the voucher for, how does it work, what time we were expected to be at the gate. The staff made everyone aware that we needed to be at the gate at 4pm so we can depart at 445pm. The food was okay and the staff looked a little annoyed when serving drinks. I shouldn't say all of the crew but from the back half of the plane the staff looked annoyed if not bothered. Didn't get to NYC until 12am, but had to wait on the runway for an additional 20 minutes. Again no communication on what was going on."
Pros: "Again, consistent"
Pros: "On Time, Great Staff"
Pros: "Good breakfast. Sodas, juices ,wine and spirits later. I would always travel in airlines that can offer at least wine."
Cons: "Flight map screen was not working. Few music options on the screen."
Pros: "Flights were on time regardless of weather conditions, very corteous crew, the meals were delicious. A very comfortable experience."
Pros: "Everything was great..."
Cons: "I know the space for legs is not great, but in a flight this long, with a kid, and none of the TVs working... Not cool."
Pros: "Everything was great.!"
Cons: "Didnt have any problems."
Cons: "We upgraded to business class and my entertainment system did not work at all. After asking three different flight attendants for assistance they told me just to go to sleep. I did not get dinner or a movie. This was a huge disappointment since I just paid nearly $500 to upgrade."
Pros: "The flights were on time, with great service."
Pros: "great staff and airline"
Cons: "toilet was broken."
Pros: "Personnel very nice and helpful."
Cons: "Layover 30 minutes and we were not going toward Curaçao"
Delayed flight, no explanation as to why. Took too long to Exit plane! One would have thought there would have been a rush to get us off…🤷♀️
Just a standard Delta flight: comfortable, excellent flight attendants. We had a direct flight, seated in Delta Comfort Plus, so it had a lot going for it, nevertheless, it was a good flight…
Cons: "More arm space and leg room for cabin"
Pros: "Professional crew, no fanfare, standard was excellence."
Cons: "Faster flight time in air..."
Pros: "HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO!!!"
Pros: "Very spacious."
Cons: "The entertainment system was not working, and the charging stations weren’t working either."
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Cons: "The crew was forced to stay seated the entire flight. They conversed very loudly the entire flight. It was very disruptive."
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Good experience"
Cons: "Better snacks"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Cons: "The flight was an hour and a half late."
Cons: "Boarding process was really poor. Long line for just dropping a bag off that I already paid for."
Cons: "Give food to passengers"
Cons: "The seats were incredibly hard and uncomfortable."
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "Food was okay. Everything else was great!"
Cons: "Nice pillows, eye covers"
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "Simple, easy"
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Pros: "Made the best of a overcrowded messy airport"
Pros: "The crew was gracious and accommodating."
Cons: "The plane showed wear and tear. We paid for delta+ premium economy and an exit row. The seating map online was misleading and we ended up next to the bathroom. The exit row food tray was broken and was hard to even sit a good tray on. The emergency exit door isn’t well insulated and we were absolutely freezing cold the entire flight. The seats were hard and uncomfortable. The food was not good for international travel. Overall I was very disappointed in this flight. I travel the world and on long hauls the planes need to be cleaned well and seats in working order."
Pros: "Loved having phone and computer outlets!"
Cons: "Ran out of food by the time they got to the passengers toward the back and it was a 4 1/2 hour flight."
Pros: "Super friendly staff and on-time flights. Love the TV, movies, wi-fi and snack goodies!"
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "Flight was nice"
Cons: "Boarding was slow because boarding is done poorly"
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Plane kinda of old. Just cookies and coffee"
Pros: "Got there before ETA"
Cons: "Concourse was VERY FAR away and trains were not running☹️"
Pros: "Friendly Staff"
Cons: "Check in was very hectic due to limited staff and getting bumped by the red carpet flyers. Boarding is always a little congested due to the lines. Better snacks please!!"
Pros: "Crew was amazing comfort was horrible. My seat was un front of emergency exit and could recline, I was traveling with children"
Cons: "Better seats"
Cons: "Seats were a little tight"
Pros: "Excelente service both of my flights departed on time and arrived early to the destination!! For basic economy there was great seat space, entertainment and multiple meals for 6+ hr flight with alcohol included!! Will be flying with Copa again!"
Pros: "Not much"
Cons: "Arrived at gate and bridge was not installed at new gate in new part of airport. It took 45 min to find a portable gate so we could leave the plane."
Pros: "this was the first time I few business class on Copa. It was great!"
Pros: "la atención en el vuelo"
Cons: "la comida"
Cons: "Punctuality. Flight was almost 3 hours late."
Pros: "The crew friendly."
Cons: "The food was not so good"
Pros: "Crew was great. A dinner meal and full beverage service is included ....remember when the Big airlines use to??"
Cons: "Boarding was a surprise to have a security check at gate, especially when they took every ones water that was purchased in the secure area just outside of the gates!!! At least some signage about No Water bottles!!"
Pros: "coffee and meals were excellent. movie selection was good. free blanket was much appreciated."
Cons: "i paid extra to be sure to get a window seat... and there was no window in my aisle."
Pros: "The crew was friendly and professional. Boarding was smooth."
Cons: "The only entertainment option is the mini screen every three rows."
Pros: "Good food froendly"
Pros: "There is nothing to like because this flight did not happen."
Cons: "Please see my previous review for my updated itinerary. This Panama City --> Cartagena flight did not happen and instead I was routed to Chicago--> Newark --> Bogota --> Cartagena. The last flight was operated by Avianca. DUE TO the fact that my very last, 55-minute, domestic flight in Colombia was operated by Avianca, it was to my very unpleasant surprise that United decided they were not going to be responsible for the bag which was left behind IN CHICAGO. I emphasize it's in Chicago, because that would not fall under Avianca's responsibility but rather United. I've had an absolutely awful time trying to get in touch with United and Avianca customer service, I've received both conflicting and incorrect/untrue information from both parties, and it's been 4 days now that instead of enjoying my family vacation I've been trying to sort this mess out with my missing luggage. DISASTROUS"
Pros: "Excellent flight. So fast"
Cons: "There should be tv screens on each chair and the choice to choose what we want to watch."
Pros: "Crew was great and boarding easy"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Pros: "They serve a meal on most flights."
Cons: "When something goes wrong, like when our flight was oversold, the customer service is deplorable at best."
Pros: "Muy buena atención"
Pros: "Airport Assistance, and flight cree. Top service."
Cons: "Quality of food."
Pros: "Victor was wonderful and took care of everyone’s requests with a smile. He worked very hard the whole trip even when not in our view. I also can’t remember a time that I’ve seen a steward deliver the Safety demonstration with such care."
Cons: "air condition is too strong. Caught cold because of short of blanket"
Pros: "Flight crew and service"
Pros: "The flights were on time even for a late in the day flight. The organization was good and everything went well The sandwich served on the quick 1 hour long flight was an unexpected nicety that would not have happened on a discounted airline. The bags arrived with me at my destination. Like a well practiced production, I did not see the behind the scene work but in the end everything worked together to make a very nice experience."
Pros: "Service was sastisfying"
Pros: "We left on time and the crew was very nice and professional."
Cons: "The seats were not very comfortable for business. I liked the width and extra space but the seats and headrest were hard."
Pros: "The pilot was great st explaining the flint and not where we were."
Cons: "They forgot my gluten free meal and didn’t tell me until I was on the plane. Can we count on you to feed us? Apparently not. How can an airline forget a meal for a passenger? Especially in such a long flight?"
Cons: "The crew was very bad serving at first class. I don’t imaging how would be traveling in economic. Some gay call “RAFAEL”"
Pros: "The food"
Cons: "Maybe a lil more movies"
Pros: "everything went well"
Cons: "Unpolite crew, food, seats... the worst part is that I had to hold my baby for long time waiting to board because the flight attendant made me wait until my group was boarding, she said that copa doesnt have a policy that allows you to board first because you travel with babies. Someone should change that. I wont travel again with Copa."
Cons: "Flying Exonomy on such a long flight"
Pros: "On-time departure and arrival Friendly and accommodating staff"
Cons: "Old plane. No charging USB connectors"
Cons: "Now they turn off the air conditioner. Terrible so hot. Dont bring any more a decent food"
Pros: "The worst airline I've flown in the last few years. Made a string of mistakes and errors and showed a lack of customer service typical of anything central american. 1 Canceled a wrong flight of mine 2 Gave me wrong tickets 3 Wanted to charge me to wait stand by after admitting to their own error 4 Were continually rude and or unhelpful with a repeated lack of useful or relevant information to help me make informed decisions. There are many quality airlines out there and this is not one of them. Having flown a bit to central and south america over the past few seasons, there are no shortage of airlines worth the money that provide a positive flying experience."
Cons: "Only middle seats available; couldn't be seated next to travelling companion."
Pros: "Professional crew, an actual meal, smooth flight and soft touchdown!"
Cons: "Could not web check-in from my phone."
Cons: "And then the next available flight was 1600$ with no insurance coverage. I had to be late to travel with an acceptable flight price. I expect some sort of compensation for this lack of awareness. No one called my name or the flight number before the flight had left whixh is weird to me."
Pros: "The flight crew are pleasant, and service is good. On flights from Central America, i.e. Panama to Florida, for instance, Copa allows 2 bags per passenger, whereas other airlines may charge baggage fees for even 1 bag. Things are always changing, but they've had generous baggage policies. We appreciate that."
Cons: "Re: Copa in general, if you need to cancel or change, they make you wait 8 weeks to get your refund; so you have to keep checking your credit card statement until you get the refund. A real headache. For some reason, we always have problems with our online check-in on Copa. The Copa check-in personnel are mystified when we tell then that, but nothing changes. We seem destined to have to check in at the counter as online check-in doesn't work for us."
Pros: "Nice crew - friendly and happy to help. Very good birding process."
Cons: "Food was one of the worse I have had in any flight"
Pros: "The crew were very good and friendly."
Cons: "The extreme and continous turbulence during all the flight time. I know it´s about the atmospheric conditions but it was so long..."
Pros: "Everything...great service,food and cocktails!"
Cons: "you were not to add my last name to the reservation and I lose my flight. bad costumer service"
Pros: "Was good, comgrats to copa Airlanes for the good service"
Cons: "Drink service only came twice in 6 hours! Entertainment was broken. Food was overcooked and bland. Attendants were unhelpful. Terrible airline."
Cons: "I didn't like the food... it was either chicken with pasta or meat with rice.. I know there are vegetarian options, but then you never get to eat pasta..."
Cons: "The first flight was late because the personnel was forgotten at their hotel. My luggage was lost’"
Pros: "Great flight. No problems."
Pros: "A very enjoyable flight."
Pros: "yes every thing was good.."
Pros: "Crew was very nice. My mother needed a wheelchair on and off each time. And the staff was there to help her . That was a blessing"
Cons: "Not much. I know seating is limited on space, so that’s the only thing . Wish there was more space."
Pros: "Crew was very friendly and helpful"
Cons: "This was the first time in 37 years that I have flown so i had a little motion sickness but that has nothing to do with your crew or airline. This experience was very good thank you"
Cons: "1. For the flight to not have been cancelled. 2. For a replacement flight within 12 hours. 3. Hotel vouchers and meal vouchers for those that could not get on a flight for longer than 24 hours post original flight! Disgusting the way passengers have been treated"
Pros: "Unreal service by all WJ employees. Great service getting my 87 year old mom to and from everything."
Pros: "Very nice and accommodating"
Cons: "My inflight entertainment system didn’t work."
Pros: "Left early and arrived early"
Cons: "Cabin was way too warm. Also not as much space on 737-700 as 737-800"
Cons: "We landed in Phoenix and spent over an hour on the runway, when we did finally get a gate it didn’t work. The delays caused me to miss my ground transportation."
Cons: "Flight was delayed. Otherwise fine."
Pros: "Check in was quick and easy. Boarding and flight was right on time!"
Pros: "Safety and on time."
Cons: "Grumpy cabin crew."
Cons: "Had seat that didn’t recline and not in an exit row. My fault for not changing"
Pros: "Very friendly and helpful staff at both baggage check-in and during flight. That is why I fly WJ."
Cons: "Leg room on plane."
Pros: "What a great experience flying west jet!! The crew was so accommodating. I got sick on the plane and there were so many people jumping to help me make sure I was confortable. I’ve flown all airlines and will be flying West Jet again."
Pros: "Overall an easy experience. Cheap!"
Cons: "West jet has got to figure out a better way to board the plane- the "zone" model is a nightmare."
Pros: "Always a pleasure flying with Westjet! We even arrived 15 minutes early"
Pros: "It was easy getting through the line and onto the plane. The seat was on the window, which I wouldn't normally sit in, and was comfortable enough for me to get an hour of sleep on an overnight flight; I'm content with that."
Cons: "The fee for changing my assigned seat, thus the window seat, and one of the flight attendants was very impolite; though overall the flight attendants were pleasant enough."
Pros: "The on board entertainment is very good, just remember to download the westjet connect app."
Cons: "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"
Pros: "Everybody was nice. It was my second time flying and they sure do make you feel comfortable."
Cons: "Nothing I didn't like. It was great all around!"
Cons: "Boarding attendant demanded to see my passport for a domestic flight even though I had produced the government-issued photo ID required."
Pros: "I like everything"
Cons: "I was told they don't help you store your carry on. At 66 and 5 feet tall this seems like an impossible feat likely to create issues as it falls on my head."
Pros: "Crew was good as usual."
Cons: "Thought the flight may have been delayed due to issues with ice rain in Toronto. From what was said, it wasn't that, some other issue with the plane and a cancelled flight in the west. No email in advance, no apologies, no freebies (like even a stupid sandwich). You sit an extra 2 and a half hours in an airport with a 5 year old before a 4 hour flight, and see how much the lack of anything grates. And paying for the first bag on the flight. And the emails they did send were after we were already at the airport-in no time to do any good. I Usually like West Jet , but losing my faith in them. Wonder how flair is..."
Pros: "Good in flight entertainment and food"
Cons: "Not enough leg room"
Pros: "Great service"
Cons: "It was all good"
Cons: "We didn’t like having to take the red eye to meet our Costa Rica connection. We"
Pros: "Nice, professional crew."
Cons: "I have a dog in the plane with me. None of my flights offered to make me board first. It harder to move through the aisle by myself with my pup in her carrier and my personal effect . Some nice passengers helped me when they saw I was struggling but O feel that is the crew's job."
Pros: "THE flight got me home"
Cons: "Th check in staff made light of what seat I was assigned stating it was the best seat. 23A a bulkhead back row seat that did not recline. I was then Seated next to an individual that should have had two seats to themselves instead of most of my seat and theirs. I was literally pressed into the bulkhead by the very large person next to me. Who had another large individual next to them. WestJet used to be a great airline that Had a little more legroom. Now airlines like flair offer the same flights with more legroom wider seats and far lower costs. WestJet has lost me as a customer that used to pay a little extra if There was a WestJet flight option"
Pros: "Both planes departed late and reason given was staff has not yet arrived . First plane could not rationalize the number of people on board ."
Cons: "Service was slow and staff seemed to be very casual about the fact we would be an hour late"
Pros: "Quick and direct. Great staff"
Cons: "the 3 hr security line up"
Cons: "Of the four flights I took with WestJet this holiday, 3 were delayed. The flights were frigid. On this flight the agent at the gate was very rude when I asked about checking my bag, lecturing me about the size of the bag and insisting she would have to charge me if it was a full flight, which she said it wasn’t. It ended up fitting just fine in the overhead. Totally soured my experience. I will not use this airline again."
Pros: "Quick boarding on departure and exit at arrival."
Cons: "Delayed flight."
Pros: "The WestJet staff, from gate check in to the flight crew, were excellent."
Cons: "The fact that people with pets board first is ridiculous enough to keep me from choosing WJ as my first option. They boarded before seniors and children. What has happened to our crazy world that pets are more important than people."
Pros: "Overall flight and connections were good. Board process was smooth and flight departed and arrived on time. Watch for baggage delays when arriving in Fort McMurray as they can sometimes be excessive. No entertainment provided on the smaller planes but most people have some form of entertainment with them."
Cons: "One of the crew members was not careful enough while taking something out of the overhead cabinet and dropped something on my head while I was asleep. The crew apologized but it should not have happened in the first place while the aircraft was flying smoothly and there was no turbulence of any kind at that time."
Pros: "On time, clean, friendly staff."
Cons: "Crew missed me with the drink cart."
Pros: "The crew was very helpful."
Pros: "All Good"
Cons: "After landing in Edmonton could of been on next flight to Kelowna ended up waiting 1 1/2 for second flight to Kelown"
Cons: "Il serait bien d'avertir plus à l'avance les passagers au sujet de l'application nécessaire pour l'entertainement ou permettre de l télécharger via le wifi de westjet"
Cons: "It was freezing cold, and blankets now cost $4.00! So I spent the whole red eye shivering, even in my sweater! I could feel the cold air hitting me the whole flight. The boarding was confusing, with no organized lines or anything. Some of the announcements were too quiet to hear."
Pros: "WestJet staff and crew fantastic"
Cons: "They lost my sleeping bag before my backpacking trip forcing me to buy a new one and would not reimburse me."
Pros: "Timeliness of the boarding"
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"
Cons: "Even though it is a short flight, it would be nice to see a movie and not have to pay for it. I downloaded the Westjet App and started watching the movie, before take-off, while there was still internet access. Once the flight took off, you had to pay to view the movie from the App. Silly!!!!"
Cons: "You misled people not telling I have to pay for luggage"
Pros: "Mediocre flight and service"
Cons: "Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English."
Cons: "No problems during the flight"
Pros: "Yes, they did"
Pros: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"
Pros: "The flight itself was fine. The flight attendants were friendly and solicitous. The food was good on the long haul leg of my trip. The trip itself was nice."
Cons: "It seems LATAM changed the way they charge fees in July. The ticket for my return trip included no allowance for checked bags, and that detail wasn't obvious on my reservation information. Imagine my surprise when I check-in for an international flight and I'm told I can't check any luggage because it isn't included on my ticket. I ended up paying $210 to check two bags. Also expect to pay a bit more for decent seat assignments. My default seat assignment was at the very back of the plane, right against the rear bulkhead where seats often can't recline. So, another $60 to move elsewhere."
Pros: "Food was good and healthy."
Cons: "Online entertainment didn't work. Crew was rude and unhelpful."
Cons: "More room legs needed."
Pros: "There was an empty seat next to mine and that made the trip bearable!"
Cons: "More comfortable seats and ample food selection (especially for snacks)."
Pros: "The crew was amazing in business class - very friendly and helpful. Best flight I've ever been on!!"
Cons: "There was no wifi on the plane but I know LATAM is working on getting that. Other than that, it was perfect."
Pros: "Good crew. Pretty new and clean airplane."
Cons: "I would like to know and would have booked A little more than 2 hours time in transiting at the airport; since we had to wait and retreive our luggage, re-check in, get boarding pass, and go through security checkpoint again."
Pros: "Leg room and seat spacing were great"
Cons: "Flight could’ve been on time and luggage delivered to passengers in a timely manner."
Pros: "The crew was nice enough"
Cons: "Departure time. Vessel was really old. Uncomfortable seats"
Pros: "The crew really was amazing and very kind"
Cons: "The boarding was too slow and it delayed the departure"
Pros: "They were very kind!"
Cons: "Probably the space we need more room, so we could stretch our legs and be more comfy!"
Pros: "You made it possible to change my flight to one earlier"
Cons: "The food"
Pros: "Staff were excellent, food was ok"
Cons: "Seats on this aircraft are terribly uncomfortable. Our three hour flight was awful. Narrow thin seat enable more passengers to be crammed in. Great for Latam’s profit but terrible for thief customers. I’d never fly on an A321 again if I could avoid i."
Pros: "The food was really good. You can tell they have made an effort improving this subject. The plane is a beauty, silent, smooth, but when you flight in tight seat, with a minimal reclination, it all goes to the trash. Good entertainment service, modern, but the missed a few movies they should have."
Cons: "The uncomfortable seat. It doesn't recline much, very small space between them."
Cons: "We flew Latam to go snowboarding in Argentina. The moment we arrived at the desk to check in, it was chaos. We waited in line for almost 2 hours to check in. When we got to Buenos Aires, our snowboard bags had not made it on the flight. Having to deal with Latam agents who hardly spoke English and were not helpful at all was intensity frustrating. Our bags finally got to our destination 2 days later. We had to drive to the airport to pick them up because they were not going to deliver them for another day, so we would have been 3 days without our snowboard gear. Latam did nothing to compensate us for the days lost no did they even seem to care. This is one of the most frustrating companies I have ever dealt with. I booked a return flight on Delta and lost $1000 just so I don’t have to deal with Latam again. Any money you save on a flight is not worth having to deal with this company. Stick with reliable American-based companies with customer service that is up to American standards."
Pros: "Great crew comfortable seating on time. Good short haul flight"
Cons: "Delayed more than 4 hours and I couldn’t get to my next connections. And they didn’t give us a good solution and they gaved me wrong advice and at the end they wasn’t successful on assisting any request that you did"
Pros: "We got on the plane after flight from LAX was delayed by 8 hours"
Cons: "Being initially delayed and not knowing til we got to Lima if we were going to get to Montevideo that day."
Pros: "LATAM is now a budget airline - don't expect any comfort, quality service or food"
Cons: "Too many people have carry on baggage that is too big, no space left in the overhead bins for those boarding last. Seats are too narrow, even for a person that is not particularly big."
Pros: "There entire experience was 1st rate. I've flown to Europe with various international flight companies and LATAM has equaled such but what put it above others was the personal attention when I had a problem with luggage. In Lima, Peru there was a connection and an attendant named Sebastian went the extra mile contacting luggage handlers with his cell phone to ensure my bag was recovered and waiting at the gate of my connecting flight en route to Buenos Aires. A special thanks goes to Sebastian. Thank you Brother."
Cons: "We had 4 hours of delay, 3 of them waiting on the plane"
Pros: "better food and service, more space between seats"
Cons: "poor space for legs, food was really poor. no entertainment.."
Pros: "Having to download an app to have access to the entertainment was a big inconvenience."
Pros: "crew! just awesome"
Cons: "some people being to loud at sleep times."
Pros: "There was nothing special"
Cons: "Staff attitude food"
Pros: "The service on board is very good.when you have a business customer service is almost everything."
Pros: "I love this airline! Service, planes, food."
Pros: "Good attention by the airline solved my problems"
Cons: "The flight got changed to departure 1 hour earlier, didn't get any notification as the company who I bought the ticket through didn't give my contact details to the airline. The airline informed them about the change in schedule but the company did not informe me and I almost lost the flight which would have ended with me not arriving to australia until who knows when. I am quite disappointed with this!"
Pros: "good flight. Good lounge in Santiago. Flight staff very good"
Cons: "Lounge food not as good as BA or Qantas. Only hot food was some sausage roll / vegetable rolls. Only sandwiches and filled rolls"
Pros: "Despite being closed out of my flight, LATAM made it relatively inexpensive to change my flight to the next day. But, flying on other airlines out of Santiago, there is really no need to close the flight one hour before flight time. This is a LATAM policy only. I should have been on that flight. My return flight was delayed 3 hours. Go figure."
Cons: "Arrived 50 min before flight, but it was closed and was forced to pay a change fee and arrive 2 days later to Easter Island. There was still plenty of time for me to make that flight, but LATAM's policy of closing flights 1 hr before flight time really screwed me."
Pros: "I like the fact that LATAM is part of the One World alliance"
Cons: "The check-in process was chaotic and they have lost my luggage even though it was a direct flight."
Pros: "The stewardesses were great. Great service. Both trips we thought the service was the best we have seen."
Cons: "They had difficulty getting the bags on the turnstile but I think that was more an airport problem in santiago. Check in in Punta Arenas was very slow. Sky airlines processed twice the number of people in the same time"
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Cons: "They lost my bag, which I didn't get back until my return trip home. I planned a week long hiking expedition and LATAM lost my hiking pack. I had to then rent all my gear. I was very very disappointed in their ability to keep track of my checked bag. When I arrived at my destination they had no idea where my bag was. It took days for anyone to contact me about if my pack was found or not. I will be avoiding this airline from now on if possible."
Pros: "Friendly staff"
Cons: "Delayed disembarking"
Pros: "Comfortable seats on plane, good food. Good selection of in flight movies and television shows."
Cons: "The boarding process could have been a bit more organized, but it is a small airport and the general line moved quickly."
Pros: "The LATAN costumee service was very kind and professional."
Cons: "I went to Argentina to spend 4 days with my family, wich I didn't see for 2 years. I arrived to Mendoza. I wait until the last suitcase shows. Any of my suitcases arrived. I spent another hour making the complain. I had to come back to the airport in the evening and spent another hour for my baggages. Unfortunate i waist my first day in the airport and only spent 3 days with my family. Also the day that I had to return to USA the LATAN fly was late 1 and a half hour."
Pros: "Staff was friendly"
Cons: "Flight from Osorno to Valdivia was delayed, then flight from Valdivia to Santiago was delayed. But they told me I would be OK making my connecting flight in Mexico City (next flight was Santiago to Mexico City)... wrong! I wasn't even close to making my connection."
Pros: "Entertainment, service, food"
Cons: "Waiting in long lines in Miami to check in, over an hour. And then they let other passengers who came late for their flight go in front of me. At that point I thought that would be the first and last time I travel Latam."
Pros: "While I had no problem on this flight, my dealings with Latam agents in phone and in person have been horrific. I had to purchase a new ticket and dealing with them was terrible - long hold times for simple questions, incorrect ticketing, lack of empathy or service attitude. Fly Aerolieas instead."
Pros: "Space between seats"
Pros: "New Airplane and a lot leg room"
Pros: "Friendly people and good service."
Cons: "The only bad part was it took nearly an hour to get our luggage. Other flights with LAN seemed more reasonable."