Pros: "You were on time, that is the most important thing in a fly"
Cons: "You could improve your entertainment, you are not a cheap company"
Cons: "Our flight was delayed from Lima. We kissed our connecting flight about less than 5 minutes. Now I’m in nyc and I don’t have my luggage. Worst experience ever."
Cons: "The mini TV screens are hard to see if you're seated very far back. And it's also hard to see the mini screens if other people have their window shades opened, so the personal screens for longer flights seem like a better alternative."
Cons: "The copa staff at the airport in Panama is rude."
Pros: "wonderful crew"
Cons: "the food was terrible. Copa has really gone down with there food. Usually international flights have good food."
Pros: "Sat in business, pleasantly surprised with the lay-flat seats. Would definitely fly with them again!"
Cons: "Bad bad “ breakfast “ They promised me a boucher of $300 for the delay in Miami but I still whaiting for the response of the email more than a month"
Pros: "On time departure, great food and service was friendly."
Cons: "My own phone didn’t work for the entertainment system."
Pros: "Crew on copa was wonderful!"
Cons: "So hot in the plane as we sat on the plane waiting to go I was actually getting sick!"
Pros: "On time"
Cons: "Poor entertainment. Food so so. Horrible flight attendant. Luckily the others were better."
Pros: "OnLine Check-in worked intuitive and the Avianca-crew are in general good people"
Cons: "There were no movies avaible on the entertainment system. Only television-alike stuff. Was okay, but could be better"
Cons: "the sandwich was cold, they should have used the microwave"
Cons: "The flight was delayed 55 minutes and lost connection to Panama"
Pros: "The seats were comfortable, I loved that I could take 2 checked pieces of luggage instead of one"
Cons: "Avianca’s people in Colombia were not very friendly and helpful, since I do not speak Spanish it was very hard to get the accurate information related with my delay flights, every one of my flights was delayed"
Pros: "They didn't do anything more than a low cost line, and they aren't!"
Cons: "Better, food, beverage's, and happier personal, they look like they gonna be sick."
Cons: "Avianca food in national flights is non existing. Not even for purchase. Other than that flight was pretty good indeed."
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Cons: "Just awful!!!! Original lay over was 2 hours in Cartagena it became 7 hours. Missed my rental car. Missed my first day at the hotel Los recuerdos!! Just awful. I need something done."
Pros: "I’m still stuck in Bogotá, airline didn’t hold my plane after they delayed my first flight almost an hour. Was not offer a voucher for future flights. Will have to stay here until tomorrow, have been waiting for my bag for 2 and a half hours."
Cons: "If the airline had cared at all about all these inconviniences, I wouldn’t be so upset, the could have held my flight or reopen the door, I made it in time before the plane had left. They did give me a hotel room and food, but I feel that is the least the could do"
Pros: "The compete service"
Cons: "Security check in Lima and San Salvador’s airports when in transit."
I liked the flight attendants and captain. Cool plane too.
It was a good flight overall. The flight was delayed but the crew apologized for that.
Pros: "Lots of leg room despite being at the very last row. The seats even could recline a fair amount. Hot breakfast, with good food."
Cons: "Not the newest equipment. The plane was delayed. Everyone was friendly so it didn't matter too much."
Cons: "The meal was cold. It would have made quite an enjoyable difference had it been hot."
Pros: "Check in process was very simple and smooth. Plus they got us on an earlier flight so we weren’t waiting around. Also nice that the waiting area was air conditioned, unlike the waiting room in POS for Tobago flight"
Cons: "Boarding process seems like a free for all, but planes load quickly so I guess it doesn’t really matter"
Pros: "The flight was uneventful and the crew very helpful."
Cons: "The seats in economy class were not veryncomfortable. I guess this was because I am a tall person."
Pros: "The flight left on time and arrived 5 minutes early. Caribbean Airlines has a great inflight magazine and the views of the islands on ascent and descent were great."
Cons: "Very long line at security in PIARCO airport."
Pros: "I liked the ease of checking in at the airport after doing Web check in. I like that a meal is served. I like their mostly on time departure and landing at destination."
Cons: "If I have a seat in the front of the plane, I don't really like the boarding from the back practise , mainly because it makes me nervous that by the time I get on, space in the overhead compartment above or near my seat will already be taken by persons sitting in the back."
Pros: "I like the seating and the air hostesses were very courteous and helpful. The boarding process was excellent and I was very comfortable throughout the flight, I had lots of legroom. The entertainment was ok. Overall I had a great time flying with Caribbean Airline and I will surely fly with Caribbean Airline again."
Cons: "I did not like the check in process the guy at the counter was not very courteous. He was telling me about my name which I used all the time for traveling all over the world. He also let me open my computer to show him my return ticket and then he was telling me to give him ticket number when there was no ticket number on the itinerary. I did not like the vegetarian sandwich the bread was too hard and dry and the vegetables was mediocre."
Cons: "flight cancelled at the last minute. not helpful with getting hotels or communicating when we will be able to fly out of jamaica. finally said it may take two or more days to get a flight. staff poorly trained. will never use this airline again."
Pros: "All the staff was great."
Cons: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"
Pros: "nice crew for sure!"
Cons: "not to charge the extra cost for the checking bags!"
Pros: "The crew was very professional and we the customers were very happy to have this team"
Cons: "None it was a great flight"
Cons: "Nos tienen esperando 40 minutos en el avión sin dejarnos bajar, he perdido mi taxi y ya lo cobraron de mi tarjeta. Es una burla LATAM siempre jugando con mi tiempo... siempre."
Pros: "The seats and plane were comfortable"
Cons: "Baggage options were not indicated properly on the travel agent ticket, nor during check-in"
Pros: "Nice crew, easy on line and airport check in. Flight slightly delayed but arrived on time."
Cons: "The San Andrés airport was way too small for all the passengers. People sitting in the aisles, clogging up fire exits, Very unsafe. The AC was too low, locals were fanning themselves. Gate was changed, crowds pushing to line up. I’ve never wanted to get on a plane and OUT of the airport so much."
Cons: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Pros: "On time."
Cons: "For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable."
Pros: "The crew was amazing in business class - very friendly and helpful. Best flight I've ever been on!!"
Cons: "There was no wifi on the plane but I know LATAM is working on getting that. Other than that, it was perfect."
Cons: "Disaster started at noon of the day of flight. Got notification flight delayed by 2 hours. That means I miss my coonection. Options for changes meant getting to destination 24 hours a later or with extra stop. I managed to buy a much better direct flight same day from different airline. And cheaper. I was so lucky. Getting refund for this disaster itinerary. But it worked out in the end."
Departure was delayed by one hour, and even though I was in premium economy, they had run out of the protein meal option, and just had pasta.
My luggage was delayed for three days. Had to wear the same clothes for that same time. There were no clothes stores in the part of Athens I was staying. My concerns were not their top priority.
Lost luggage. Air canada Airport service for luggage claim was awful.
The fact that you are sending me a survey asking me about a connection that was missed speaks to the level customer service that was present throughout this trip.
Cons: "crew could have been more professional, the signs for boarding were confusing"
Cons: "They changed planes and the seats I paid for at reservation were different on the new plane. No warning!!"
Pros: "Amazing staff, service, comfort, food, entertainment! Already looking forward to our flight home - the cabin crew was hilarious and so great to have onboard. Love it!"
Cons: "Only thing I can complain about is that we sat on the ground for over an hour and left 1.5 hours late. We had a layover before our connecting flight so it wasn’t a problem for us."
Pros: "Ride was comfortable and the entertainment was great even thought i slept the whole ride."
Cons: "flight delayed due to late flight attendents"
Pros: "Friendly crew"
Cons: "This flight was overbooked and even though I booked in November for this Dec 30th flight I was given a seat 30 cm across from the bathroom. The crew area for meal Preparation etc was also directly behindmy seat. Needless to say, I got no sleep on this eight hour flight, had to endure disgusting smells from the bathroom and people hitting my seat every time they passed by bc this is an area where there is not usually a seat. Everyone waiting for the bathroom was in my bubble. To add salt in the wound, the TV and light for reading also did not work. This was the worst flight I've ever had and I feel Air Canada put these 2 seats there as a money grab. No one should ever have to sit there, especially when paying full price."
Cons: "Plane was cramp, no inflight refreshments offered other than beverage. No entertainment available on flight."