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Pros: "I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely."
Cons: "Only the take off from the flight. It made me dizzy and nautious."

Cons: "The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable"

Cons: "One traveler was hit by car and injured prior to the trip. Could not get a refund from the airline."

Pros: "Food was delicious. They served dinner and breakfast. The flight was not crowded. I was able to sleep by stretching across 3 economy seats in my row."
Cons: "It would be better if the armrests went up."

Cons: "After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it."

Pros: "Seat was comfortable (exit row) for a commuter jet."

Cons: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"

Pros: "Great food and crew"
Cons: "Seat comfort , WiFi"

Pros: "A whole season of New Girl!"
Cons: "Was very crammed."

Pros: "Everyone was very nice, food was good, movie choice was great"
Cons: "Would have liked a more comfortable seat. Couldn’t sleep well"

Pros: "The flight was delayed for two hours but they kept announcing the delay as though we were about to begin boarding and reason they gave for the delay was hard to believe."
Cons: "Communication"

Pros: "this is Second times to use Air NZ to go to LA. before flight, they found technical problem, but ok .. nothing happen . Ground saffs helped us before on board . hope to use again ."
Cons: "generally nothing"

Pros: "My Dreamliner my seatmate the CREW! Flight attendant even made balloon for a little girl in shape of a dog!"
Cons: "Loved everything"

Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."

Pros: "The actual flight wasn’t terrible"
Cons: "I missed my initial flight...I was short on time and rushed to get to the gate so I didn’t recheck my bag. Got there and told they moved me because my bag hadn’t been checked."

Pros: "Entertainment was great and even leg room was decent for economy seating"
Cons: "There are no personal air vents. I was sweating for 3/4 of the flight and had to ask for the air to be turned down 3 times. The air vents they do have point inwards and do not get the window seats at all. Hope the return flight is better"

Pros: "Service"
Cons: "More leg space should be given to who have height to6”1’ or so."

Pros: "Air New Zealand is one of the best air experiences we've had. Employees seem to enjoy their jobs and are usually happy. Very service oriented. Ground staff and check in terrific. Why can't USA folks and TSA figure this out? Updates from flight deck were good and pilot seemed to avoid some expected turbulence. Cabin crew friendly, competent, helpful. Food was very good, nice touch with comp wine. Entertainment options were many and good variety. Hope to fly ANZ again someday."
Cons: "A little weird, to go out of secured concourse and go back through security, again, in Auckland. Safety, I suppose. At least process was fast and efficient and folks were friendly."

Pros: "Very friendly and helpful flight attendants"

Pros: "Flying over the country of NZ."
Cons: "Crying kids."

Cons: "Crew forgot to serve us our meal."

Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."

Pros: "Everything"
Cons: "Nothing"

Pros: "The crew were always smiling and helpful. We were allocated the SkyCouch seat which was pretty nice"

Cons: "Issue with baggage, i.e. no indication of what was included in the ticket and no way to pre-pay for luggage (at what I already considered an exorbitant rate of 60$ per piece) so ended up having to pay120$ each for 2 checked bags at the airport!"

Pros: "Left on time. And I got 2 snacks."

Pros: "Crew and entertainment good"
Cons: "More leg room"

Pros: "The crew and plane was tops"
Cons: "It is very long, but that is no reflection on you."

Pros: "everything"
Cons: "nothing"

Pros: "Felt safe through bumps. Awesome FA's love the lollys!"
Cons: "Nothing"

Cons: "Not much"

Pros: "Everyone on the plane acted like they were doing you a favor by flying with them more than likely we won't use them again ... kinda of like Frontier airline"

Pros: "Not a problem, anywhere. For a long day, that is appreciated."

Pros: "Not very much"
Cons: "Cramped and squeezed in for a miserable flight."

Pros: "Staff were kind and thoughtful with younger passengers."

Pros: "short flight made seats less inportant"
Cons: "not the seats I selected in October"

Pros: "Food, space, service. Arrived much more rested than in economy."
Cons: "Nothing."

Pros: "Low initial ticket price"
Cons: "Extra charge to get to sit next to my wife, which I was subsequently told I didn't have to pay because if my frequent flyer status (star alliance gold), but no, so sorry, no refund of that extra fee possible. Cheap!"

Pros: "The best service I've ever had with seamless rebooking and escorted followthrough to make my return flight. Even my luggage made it throughout the short interval layovers!"

Pros: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."

Pros: "Large screen with good choice of movies etc"
Cons: "As they have 3-4-3 seating on their 777 (BA and Delta have 3-3-3) the seats are very narrow to make room for the extra seat in school row"

Pros: "Premium Economy is worth it on long flights, especially if they're overnight flights!"

Pros: "Very complete selection of entertainment option, other than wireless."
Cons: "The seats have been narrowed even more. Didn't think it was possible. Had a self-contained seat and lost even more inches."

Cons: "Would have been more exciting to land early if our gate was ready. Better to wait on the ground than their air I guess but after 11 hours on a plane the last thing you want to do is wait longer. Realize that's on the airport and not the airline, although there should be communication there."

Pros: "Short, friendly people and was on time. Awesome all around"
Cons: "All was good"

Pros: "Great flight and most notable was kindness and attentiveness of flight attendabts."
Cons: "Everything was well done."

Pros: "New plane, direct flight"
Cons: "Outward flight had unfriendly staff. Return flight had staff that were invisible. You either get a mean mom or a negligent uncle, neither are optimal for flight crew."

Pros: "10/10 best flight I've been on, 13.5 hr flight flew by"

Pros: "The Air Canada flight to LA was fine. It was the second leg of the trip that wasn't all that good."
Cons: "The very long stop over in LA. The airport is not great."

Pros: "Everything ran smoothly"

Pros: "Colaboración del personal"
Cons: "Atrasos"

Pros: "The seat wasn’t working properly"

Pros: "YES"
Cons: "ITS OK"

Pros: "Way to go AVIANCA, changing the craft for a bigger one was a great idea!!!"

Pros: "Nothing"
Cons: "Everything"

Cons: "More Colombian ethnic products like Chocoramo or Achiras"

Cons: "There was no tea as an option for those who don't drink coffee, and the individual juice boxes are unnecessary, it creates more trash and straws."

Cons: "On time, upgraded"

Pros: "everything was excellent"
Cons: "everything was excellent"

Pros: "Delete"
Cons: "On time"

Pros: "Politeness"

Pros: "Everything"
Cons: "The waiting time like 40 minutes"

Cons: "Delay"

Pros: "Excelente"

Cons: "Need to be more careful with the time"

Pros: "Puntualidad"

Pros: "You need urgently to improve the taste of vegetarian dishes."
Cons: "No movies??! For real? In a very long trip?"

Cons: "The arrival to bogota was a caos. We waited 2 hours to get immigration..."

Pros: "Excellent"

Cons: "No tenían almohadas para nuestro bebé, las auxiliares de vuelo poco amables."

Cons: "Bad variety of movies"

Pros: "Seat super comfy"
Cons: "I like everything"

Pros: "Todo"

Cons: "I couldn't recline my chair because of the emergency exit behind me, yet the person in front of me put their chair right down in front of me so I had no space."

Pros: "On time!"

Pros: "Yes quick exclelente"

Cons: "During the takeoff there was a passenger talking on cell phone and the Avianca staff did nothing!"

Pros: "Todo excelente"
Cons: "No son tan puntuales"

Pros: "Horrible"
Cons: "Horrible"

Cons: "When you are selling a fly with connections, there must be at least 2 hours bewteen flyes, I was running like crazy to not lose my fly."

Cons: "My bag got damaged"

Pros: "The flights wers on time"

Cons: "Missed connection both ways"

Cons: "Pessoal despreparado, levei meu cachorro de suporte emocional, me colocaram em uma poltrona qualquer, apertada. Sendo que em outras cias colocam na primeira fileira para o cachorro poder ficar no chao. O meu voo foi cancelado e me colocAram em outro horas depois, um transtorno, e para completar estou sem minhas malas, porque nao sabiam o que tinha acontecido. Estou em orlando sem nada! Nao recomendo!"

Cons: "The chair was broken and I couldn't lean back"

Cons: "Where the snacks at?"

Pros: "Great"

Pros: "Confort ando amability"

Cons: "Excellent"

Pros: "Nothing"
Cons: "Please read previous note"

Pros: "The variety of movies and TV shows"

Cons: "we still havent take. iff"

Pros: "Everything"

Cons: "My seat did not recline"

Pros: "they were very accomodating"

Cons: "no me llegaron mis maletas nadie me ayuda a recuperarlas pesimo todo tendran que rersponder por mi maleta no me la van a robar avianca rate"

Pros: "On time. Friendly crews."
Cons: "Seat back table broken. Video system froze a few times."

Pros: "Avianca an excelente company"

Cons: "2 1/2 hour layover and still not at Curaçao"

Pros: "Good service amazing crew clean airplane good cleaning protocols"
Cons: "Everything was good"

Cons: "I think all was very good"

Pros: "Service was fast"
Cons: "Better seats"

Pros: "Nothing"
Cons: "Proper communication"

Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."

Pros: "Nothing"
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"

Cons: "You guys didn't allow me to get in this plane and i missed my flight."

Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."

Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."

Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"

Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."

Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."

Cons: "No food on board and we were hungry"

Pros: "Friendly crew."
Cons: "Slow boarding."

Cons: "No charging outlet."

Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"

Pros: "The crew"
Cons: "Timing"

Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"

Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."

Pros: "got there on time, no delays. very smooth"

Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"

Pros: "By"
Cons: "A three hour delay on the first flight and a hour delay on the second..."

Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"

Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."

Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."

Cons: "Customs massively backed up. Somewhat disorganized"

Pros: "Nothing."
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."

Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."

Pros: "On Time. Nothing else to say,"

Pros: "Friendly, leg room, on time."

Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."

Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."

Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."

Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"

Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"

Pros: "Delta flew their way back into my heart this time around"

Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."

Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"

Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."

Cons: "Temperature was too cold"

Pros: "The food"
Cons: "No entertainment"

Cons: "Bad"

Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"

Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."

Pros: "Smooth, easy, still long"
Cons: "Still long"

Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."

Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."

Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."

Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"

Pros: "Crew smiling at the end of the flight."
Cons: "Cheap coffee (although it says Starbucks, I have tried better)."

Pros: "I got home"
Cons: "Boarding experience for star alliance gold members Give something to eat! Your lounge areas don’t provide any real food. Just some crackers w/ the worst coffee ever. Maybe I won’t fly again with copa"

Cons: "A bigger plane"

Cons: "Some passengers bring two or more big carry ons and the airline should police its own rules better."

Pros: "The crew was excellent"
Cons: "My tailbone aches from the seat. Other friends who flew Copa Airline had the same experience. Friends on other airlines had no complaints. I need a donut cushion on the seat."

Cons: "Extremely slow check in process, which translates in suitcase left behind and all the inconvenience of that. No on board entertainment. Aircraft is very old"

Pros: "Comfortable chair"
Cons: "They didn’t finish the in flight service supposedly due to turbulence but the plane was actually fine"

Pros: "Better entertaining sistem"
Cons: "Better entertaining sistem"

Pros: "crew was excellent as ell as the counter personal"

Pros: "On time"
Cons: "Expensive airline for type of service. Hate their monopoly in the region. Plane news some update.. very bad sandwich, it’s better not to give anything than that."

Pros: "Even on a short flight, food was provided."
Cons: "Waiting area before boarding was too crowded."

Cons: "The crew on this particular flight was not up to par with the previous KLM crew standards. From the boarding, which they started letting economy class before elderly people and Skypriority to the lack of at least a smile from the crew serving you. Copa please train your crew. After we are the client"

Cons: "Nothing"

Pros: "The service"

Pros: "The fly time and the food"

Cons: "They had to change the plane we took on the flight which left several people without a seat. We made it on, only because we were traveling with a baby otherwise it would have added to an already awful travel day."

Cons: "Entertainment options like a Movie"

Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."

Pros: "We waited o9ver 1/2 hours so our flight was ;35 minutes late arriving in Medellin."

Pros: "nothing"
Cons: "Change flight without notifying me"

Pros: "Panama uses American dollars so no need to get extra cash to use during layover. The flights are always quick out of Panama."

Pros: "1 checked bag plus 1 carry on and 1 personal item included in economy ticket. Orderly boarding."
Cons: "Bellow average food but at least its free. There is no entertsinment system at all. No video monitors and no power ports."

Pros: "Service is awesome, plus the amenities are great; food, drinks, TV."

Pros: "Convenience, price , service"
Cons: "Late take off but it was not the airlines fall , Captain apologized many times"

Pros: "leg space. Still serve complimentary food, although mediocre."
Cons: "Hottest flight ever been on. Temperature felt like I was still in Panama the whole flight."

Pros: "Great airline crew service and on-time schedule"

Pros: "Everything was wonderful. Thanks for the great service."

Pros: "Flight time didn’t feel long at all. Great service"

Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"

Pros: "The service wheelchair for old people is very good. All time took care at my mom tks."

Pros: "They provide any of your requests is they have it"
Cons: "Everything was fine"

Cons: "bad web site lost luggage stolen items from luggage no option to wrap my luggage in plastic unfriendly staff late flight and take off"

Pros: "Crew was courteous, and very polite."

Pros: "Service, is great the staffing very courteous and polite."
Cons: "Space, entertainments and other passengers behavior. Nothing that really can be controlled by your services."

Pros: "My overall Copa experience was great"
Cons: "However the food served got me sick. It took me 3 days to feel better"

Pros: "Discrimination and unequal treatment. Latinos were allowed exemptions from yellow fever entry requirements from same place on same plane similarly situated while white gringo was refused entry service Real world truth"
Cons: "Placed on standby although flight purchased 2 months earlier. Told was the first of 13 on list. Was passed over for other locals who yelled at agents for a seat. Being polite and being white is NO privilege. Was told there were no other flights. LIE, supervisor booked it . Not advised of yellow fever requirement and not allowed entry into destination Sent away on next plane"

Pros: "Nothing"
Cons: "I was put on standby both time I used this airline and today I wasn’t put in my flight that I have PAID for just because they want to make more money ?!? I am apauled with this service and way of treating paying customers ! Simply the worst company. Ever !"

Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."

Pros: "Excelente la aerolinea COPA y muy buenos precios"

Pros: "Another great flight attendent"
Cons: "Older plan with less movie options"

Pros: "The staff was friendly, they helped me to change seats really quick, all the flights were on time, the boarding process was great, the whole process was really good! Thank you!"

Pros: "The flight was on time"
Cons: "Again, I ended in a middle seat. Your web site does not allow to select seats ahead of time. I will select another service next time."

Pros: "I arrived just in time to check in for my flight & was moved right ahead of the line. The ticketing agent changed my seating to a more comfortable arrangement after I told him how exhausted I was. Overall, good service."
Cons: "I only had one hiccup w/a rather bizarrely unpleasant flight attendant that wanted very badly to make me change my seat. Otherwise, the rest of the crew was lovely!"

Pros: "Food, short length of flight"
Cons: "Colombian customs forms were only in Spanish; would've helped if crew offered assistance to those who needed some help w translation"

Cons: "Service"

Pros: "The food was good and the crew on the plane were very nice."
Cons: "I did not like that we were not informed that the flight was delayed 2 hours. We were only told bc we asked what was talking so long to board. It was very unprofessional and the copa representative told us that that was very normal to not tell us that the flight was delayed"

Pros: "Got upgraded to first class"
Cons: "Started bad with copa giving it to Avianca, and their flight dis not go out, deleyes etc."

Pros: "Crew was very supportive. My son went to eat , but distance to food court was very far. It took him a long time to order , and almost missed our flight."

Pros: "Very welcoming flight crew! Did their best to make sure we were all comfortable throughout the flight."
Cons: "Little bit of trouble boarding the flight from Panama to Chicago - speakers weren't working and the COPA employees were struggling to communicate with everyone and get them to line up and board according the their group numbers."

Cons: "from Panama to Medellin they could not regulate air temp, hot, cold hot cold.."

Cons: "Boarding"

Pros: "The seat was comfort, good attention, flight on timing 😇"
Cons: "In several times the plane went down and up, and I think the pilot had no experience or it was the first time flying"

Pros: "El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!! The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks"
Cons: "At this time all worked perfect for me the way how it is."

Pros: "nothing"
Cons: "everything"

Cons: "Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing"

Cons: "Plane delay made us leave after midnight."

Cons: "Flight was late by 1 hr 20 mins, Latam should have informed us better on delays and resulting changes."

Cons: "Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours."

Pros: "The seat assigned"
Cons: "Not having to pay so much for a carry on luggage"

Cons: "Be on time"

Cons: "The seats were very uncomfortable and cramped."

Pros: "Very smooth, great staff."
Cons: "Water available in waiting area."

Pros: "Puntualidad"

Pros: "Efficiency"
Cons: "Boarding"

Pros: "It got us there safely."
Cons: "Communication was lacking. there was also no one at the check-in counter."

Pros: "Nothing."
Cons: "The Wamos airlines really bad plane, no tv working."

Pros: "short flight, on time"
Cons: "Boarding was too long, longer than flight"

Cons: "airport in pereira held the flight for two hours, so I missed both my connections in bogota and miami. LATAM was nice to give me a hotel for 3 hours of sleep, but I arrived a day later and had to buy a new ticket"

Pros: "Seats were fairly comfortable"

Pros: "The plane was better than the one we came into Colombia on."
Cons: "Offering water would be really great. Can it be that expensive to offer a cup of cold water?"

Pros: "The flight crew were okay. They only offer water for free, if you want food, you need to look at the pricing in the catalog. a cup of coffee for example would cost you 3000 pesos which is free if you take Copa or Avianca airlines. The seats were not comfortable either, just the same as others."
Cons: "At least offer something to eat and drink on flight."

Pros: "Everything was great except for the flight was delayed by over 3 hours"
Cons: "No delay would have been better"

Cons: "Yes the boarding it was terrible"

Pros: "On time"
Cons: "Food"

Pros: "Roomy seating. You guys need N/A for the ratings... there was no entertainment or food.... do I rate this 1 or 5 star?"

Pros: "excellent in alla aspects"

Pros: "El segundo avión más fonfortable"
Cons: "Cancelación de vuelo, salida tarde del aeropuerto, no brindan si no agua. Salida tarde de cartagena. No informan nada."

Pros: "Crew on board were nice"
Cons: "Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow"

Pros: "Good service"

Pros: "Not much. The quality of the service of lan after the merger with tam has decreased substantially"
Cons: "Our connecting flight was late and we missed the last flight. In the new flight they lost one bag. After 41 hours of traveling latam surely ruined our holiday memories"

Cons: "The crew was unfriendly and unhelpful. I will fly Avianca on domestic flights in Colombia"

Cons: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"

Pros: "it was a very nice and pleasant trip!"

Pros: "Each of the flights arrived on time"
Cons: "Documentation initially was a bit vague around which legs of the 2 Stop Flight would be handled by American and which would be handled by Latam though that is probably more of the website problems"

Pros: "Good seats and service"

Cons: "Hidden bag fees make this airline a low value-for-money option."

Cons: "Hidden baggage fees. Extra fee to check in a bag was not disclosed at the moment I purchased my ticket. This airline doesn't even provide water to passengers. It's as stingy as it gets among all other airlines I've flow and value for money is poor."

Cons: "It is unbelievable that in an international flight they don’t give even a glass of water at least we pay extra for it. The tickets is not cheap at all for receiving so bad service"

Pros: "The flight itself was great. No problems with with the actual process of boarding or landing. The flight was even ahead of schedule. The problem was with the transfer."
Cons: "Normally, international-domestic transfers are pretty difficult to coordinate. This particular one (Bogota>Miami, Miami>San Francisco) seemed particularly so. On top of being just enough time to wait for our bags, drop them off with the next airline, walk across the airport, enter security (which went exceedingly slowly), we had just enough time to get to the gate before boarding. This is why I gave a lower rating."

Pros: "Great Staff. Beautiful plane"
Cons: "Flight was delayed leaving Miami and then some more arriving in Bogota. I understand this isnt the airline's fault"

Pros: "Food is good. Customer service is great."
Cons: "They didnt put movies."

Pros: "Friendly crew Nice rate Very fast and friendly check in"
Cons: "Difficult to do web check-in Very expansive to make changes in the ticket"

Cons: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."

Pros: "nice space in business. Great airline !"
Cons: "the meal I chose was too small. I landed in Bogota hungry. But it was my fault"

Pros: "Service"
Cons: "The plane is ok but it is an old 767"

Cons: "I was a little confused with the checking, due to the use of the new machines. I am not confortable using computers."

Pros: "Ticketing and boarding were well executed."
Cons: "The service was slow and not very helpful."

Pros: "Cabin crew excellent!"
Cons: "A little miffed by having to deboard and reboard on the outbound leg because an air conditioning problem"

Pros: "Boarding"
Cons: "Poor leg space Entertaiment Poor food"

Cons: "1 hour delay....., without explanations-"

Pros: "The flight was good. The food was good.. Comfortable for a long distance flight."
Cons: "The bad was that the jewelry was stolen from my bag (checked in). If you have valuables, even inexpensive jewelry, take it with you on board."