Pros: "salida, atención"
Cons: "alimentación, no dan ni agua"
Is the decime time i don’t receive any help from you
Cons: "Nos cancelaron el vuelo En los dos viajes y lo re programaron haciendo mucha espera"
Cons: "I think it makes a huge difference when the crew says something comforting before or during turbulence instead of just “buckle seat belts” it’s so simple yet goes so far is soothing anxiety but we got “BUCKLE SEAT BELTS” like wow"
Pros: "The crew actually smiles at you and treats you with respect. Are you listening American?"
Cons: "Yo compré mi pasaje con 5 meses de anticipación y cuando llegue al aeropuerto me dijeron que estaba standby. Un súper mal rato. Las chicas del front desk fueron de muy poca ayuda y creo que es una práctica típica de la empresa."
Pros: "Pleasant and confortable flight, the was kindly"
Pros: "Crew was courteous,helpful."
Pros: "Entertainment system, boarding"
Cons: "Bogotá Avianca baggage handling. It took 45 minutes to get the bags"
Pros: "never took flight due to cancellation by airline. still have not received refund."
Pros: "They were very helpful."
Cons: "More leg room."
Pros: "On time"
Cons: "Service was a little off"
Pros: "Food was great"
Cons: "Trip was long"
Cons: "they confiscated my circular knitting needles and crochet hook. This was no done on any other flight this trip or in the past. I do not see this rule on their website. what a drag."
Pros: "Great cabin crew. They were friendly and very polite. Seats were pretty comfortable too"
Cons: "Check in process took one hour and a half from Miami! Thank God the desk agent escorted us through customs to board the plane."
Cons: "Even the replacement flight was late"
Pros: "Great plane. Good entertainment. Punctuality was remarkable."
Cons: "Boarding process and check in at Bq is mediocre at best. Yes, airport presents major challenges due to the reconstruction, but major challenge requires extra organization and planning."
Pros: "The crew and trip were good."
Cons: "I wish the flight had some movies"
Pros: "Confort in the plane. Nice crew"
Cons: "Too much time inside the plane previous to departure"
Pros: "friendly crew"
Cons: "long layover"
Pros: "Entertainment was great, snack was good."
Cons: "The crew was absolutely horrible, both on ground and on board, they had no clue was customer service is, very unexpected from a big company like this..."
Cons: "To many hours waiting"
Pros: "The Crew was very professional and the flight perfect,Everything was ok"
Cons: "2 hours and a half delay"
Pros: "Truthfully, nothing."
Cons: "Get attendants that speak English on a flight to LAX and who do their job. It was impossible trying to get water. Not sure what the delay was once we landed, but it's nearly 1 hour later and we are still on the plane and the doors aren't open. We are thirsty, especially considering we couldn't get water while on the flight. Will never fly avianca again."
Pros: "Comfortable planes, great service and staff and good entertainment choice. Always reliable. What else can you ask for in an airline?"
Pros: "No response given."
Cons: "After all these connecting flights especially after being delayed in Cali, the flight in Bogota was delayed and the Avianca crew did not announce it. After realizing it was time for boarding according to the time that I needed to be at the gate from my ticket, that's when people were realizing there was an issue. Once I got to the podium and handed my tickets the staff handed a voucher. There wasn't a hello, we're sorry for the inconvenience or the reason why the flight was delayed 2 hours. I had to ask them why what happened, what is the voucher for, how does it work, what time we were expected to be at the gate. The staff made everyone aware that we needed to be at the gate at 4pm so we can depart at 445pm. The food was okay and the staff looked a little annoyed when serving drinks. I shouldn't say all of the crew but from the back half of the plane the staff looked annoyed if not bothered. Didn't get to NYC until 12am, but had to wait on the runway for an additional 20 minutes. Again no communication on what was going on."
Pros: "Staff is friendly. Good food, pillow and blanket included. Comfortable flight."
Cons: "They spilled soda on me and kept lights on during flight. Otherwise it was good."
Pros: "The plane was new and in good condition, had personal entertainment units. staf were friendly"
Cons: "Food options were limited"
Pros: "Plane is fine"
Cons: "They change the flight at the last minute so they can acomodate their own staff.."
Pros: "Flight attendants very friendly"
Pros: "Entertainment was ok"
Cons: "Terrible food"
Pros: "Service was great"
Pros: "It's a very good airline when you make a conection because allways are very puntual. Also the sita aré very confortable"
Cons: "The food is so lame. They could make it because you haven't enougth time to eat at the airport in the conection"
Pros: "The only thing I liked about this experience was when the plane landed in Orlando and I knew I would never have to deal with avianca again."
Pros: "Highly recommend Avianca. The food, service and timeliness were great."
Cons: "The lounge in la Paz needs serious work. No coffee no water not friendly. Bogota lounge was excellent."
Pros: "Just a very good honest and helpful airline - a first class service from a reasonably priced airline. I was in business class and extremely comfortable and very reasonably priced for the extra room and service"
Cons: "My office in UK needed to change my departure day electronically. She was told she needed (for complex reasons) to go to London to do this - ridiculous as we live on the Isle of Wight. The other option was I needed to go to the airport to change it and pay supplement. Luckily it was only a 30min taxi ride from my hotel. The desk staff could see the issue and resolved the problem within 20mins - extremely helpful. A shame this could not be sorted in UK by phone and email"
Pros: "Duration Of The Flight. But TACA Airlines is very BAD has to be the Oldest Fleet of Airplanes I've seen in a Long Time. I Guess TACA handles the flights from El Salvador to SFO."
Cons: "A 5+ hour flight the planes they use from El Salvador to San Francisco has NO Entertainment, NO USB Charging outlet and Meal was Horrible. You can really see the difference between an Avianca Flight and TACA flight'"
Pros: "Tuvimos que dormir en Bogotá, por asuntos médicos,la aerolínea nos trato súper bien, se encargaron de nosotros totalmente, eso no tiene precio."
Cons: "Un poco los retrasos en salida."
Cons: "My hair was broken. Same position during the fligjt. Many people in the same situation."
Cons: "My tv didn't work even when i report that to the different person of the crew no one do anything and also they ignore me."
Pros: "ESPACE BTEWEEN SEATS WAS AWESOME"
Cons: "BOARDING TIME"
Pros: "Everyone is always very friendly and flights are always on time, I've flown first class and economy and they treat you just as friendly! No problems with my bags or anything"
I liked the timeliness of the departure and arrival, and the crew were good. The turbulence was rough, though.
The entertainment unit not work. It kept freezing up, the map kept moving around to other parts of the globe, so,e functions didn't operate at all. Finally less than halfway through the flight the unit froze up all together and was completely unusable. Also, the seat wasn't able to recline as the button on the seat was completely missing!
Cons: "Given we left at 7:15 am, I would’ve liked some food options instead of biscuits and peanuts"
Pros: "Crew was very nice and accommodating"
Cons: "Food service"
Cons: "Cool flight, delayed, seat was in very back of plane, and Kayak did not carry over my personal info such as Known Traveler Number, nor would it allow me to check online."
Pros: "Only selection of movies but that’s all!"
Cons: "Flight delay could have been explained better, boarded the plane and sat in for about 2:30 min, crew could have been more proactive but NO! Food especially thinking this dinner time in business class fare very small portions! Wi-Fi paid for full flight but it was turned off in the mid of the air!"
Pros: "Delta service is amazing"
Cons: "Less legroom than other airlines but have never flown to South America before"
Pros: "Excellent crew and clean aircraft"
Cons: "Food is always bad."
Pros: "The staff handled the situation very well."
Cons: "The delays put me arriving at 4am. Missed a half day of work, and was practically useless the last half of the day. I understand things go wrong, but they blamed the weather and the other airlines were getting planes in and out just fine. Even Frontier Airlines at least offers a meal voucher for del"
Pros: "It wasn’t delayed 3 hours like the first flight"
Cons: "Departing on time"
Pros: "Empty seats direct into Indy."
Cons: "Rough landing."
Pros: "Staff was very good."
Cons: "Mother Nature was not nice, the early part of the trip was turbulent, but the crew did a great job of minimizing it."
Pros: "Staff and flight were good"
Cons: "The chicken dinner was mediocre"
Cons: "No entertainment options at all."
Pros: "Excellent flight crew, flight had decent leg room. Loved the inflight entertainment. Clean plane, boarding was easy."
Pros: "I like the fact that entertainment and technology is always good."
Cons: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."
Pros: "The crew were fantastic and tried their best the delay."
Cons: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
Cons: "On time, free upgrade."
Pros: "Everything was perfect."
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Pros: "EXCELLENT, FRIENDLY, TIMELY, CORDIAL Service by Flight attendants!!"
Pros: "Seats. Service. Timing"
Pros: "ATL based crew was great. Exit row extra room as promised"
Cons: "Cheese snack purchased was not up to par. Grapes soft, almonds mealy and cheese dried out. Disappointing. New faster Wi-Fi was intermittent at best. Down for long stretches."
Pros: "Staff was great!"
Cons: "No TV for movies."
Cons: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Pros: "Still the best great airline"
Pros: "My wife’s and my headphone connections would not work."
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Pros: "I like that if you're willing to gate check your bag, Delta allows you to check in with Zone 1 boarding. Seats did have plugs, which is a huge plus."
Cons: "Touch screens on the in-seat TV were not sensitive enough, technology on board was somewhat outdated."
Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Pros: "I ran from B terminal to E terminal to catch the flight and as soon as I sat down, the flight attendant offered me a cocktail as she could see I was out of breath"
Pros: "Friendly crew"
Cons: "Had the seat at the very back, which made engine sounds loud for most of the trip"
Pros: "Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there."
Cons: "Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline."
Pros: "They are very professional"
Cons: "I luv it"
Pros: "Great crew presentation of safety and other announcements, friendly anf courteous, except..."
Cons: "crew seemed to arbitrarily decide not to serve anything on the flight. Announced the flight was too short to serve anything, so they didn't even try. I've flown this hop many times and have never heard this excuse."
Pros: "The flight was quick, safe, and the crew was courteous and attentive."
Pros: "Quick trip and relaxing --- no high way traffic issues, accidents or construction hold ups."
Cons: "There wasn't anything I did not like."
Cons: "I showed up 2 hrs before the flight. Was told the flight from Toronto to Minn was delayed 30 minutes and go stand in line to speak to an agent. There were approx 20 in line yet only 2 gate agents at 4:30pm. One of the gate agents kept helping the Premium members and bypassing the standard line. The other agent was in a coma as his average person at counter was 10 min. Finally get to counter and they hand me a boarding pass going via Salt Lake in 30 minutes. But has a 3 hrs layover in SL. I then get to US Custom check for US residents re-entering and the line was a good 30 minute wait. You would think the Delta folks would have accounted for that line. I had to ask everyone in front of them if I could skip in front as the plane was now departing in 10 min. I had to then run on a bum knee and was the last to board. The agent at gate was saying we were calling your name but did they think I could have been stuck in customs? On that short of a window they should have walked me through Customs to make sure I got on a flight they wanted me to take versus my scheduled flight."
Pros: "We were bumped to 1st class, presumably because of our Delta gold skymiles card. It was great! The duration of the +3 hour flight was heavenly!"
Cons: "Asked for hot tea but what I got was barely tepid."
Pros: "Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy."
Pros: "Boarding, food, drinks"
Cons: "Seats (not much reclining, I felt them uncomfortable)"
Pros: "Arrived on time"
Cons: "No food. Only snacks and very good snacks"
Pros: "Nothing. We missed our flight due to the fact that no one was at the counter to check us in and we weren't allowed to check in online."
horrible experience, almost like a death wish. 4 hours delay, scary flight, extreme turbulence
Cons: "Make sits more comfortable, they are terribly uncomfortable for such a long flight at night."
Cons: "There was no inflight entertainment screen. Would have liked one on a 4-hour flight."
Pros: "Premium economy service and seat."
Pros: "they gave me the special food"
Pros: "The crew was kindly and friendly"
Cons: "The plane was very uncomfortable, no entertainment at all if you don’t have your own device"
Cons: "Bags didn't get loaded, plane delayed. Poor customer service."
Pros: "Quick boarding and takeoff"
Cons: "The sound connections for the in flight entertainment was faulty. Bring your own device would be better. Seats were uncomfortable, they need replacing."
Pros: "Not much except the smooth flight."
Cons: "We were served only one drink on a four hour flight. Couldn’t find a flight attendant to get a glass a water. Had my flight attendant call button on for a long time with no response. Flight attendants walked right by while attending to other tasks and never even asked what I needed. There were a few call button lights on that never seemed to be answered. I asked for water but never received it. Rouge seems to be a very sub par airline from its Air Canada parent, as I fly Air Canada frequently and am not new at this. This airline needs to work on customer service and it’s image."
Cons: "Planes for 30 yrs old. I thought i was gonna due due to engine failure"
Cons: "flight cancelled. had to go down to ticketing. rebooked given a $10 food voucher and told we would get a hotel room when we got to Toronto since we were getting in real late because of the delay"
Pros: "Movie, but not a bit of food that we didn't have to pay for except for a tiny bag of pretzels."
Cons: "Not v99j.j on direct flight from Calgary to Toronto on our way home ad we were on our way out."
Cons: "Never happened. See above"
Pros: "The attendants were very helpful and everything was orderly. For the price it was a very good flight."
Cons: "No individual entertainment on an eight hour flight."
Pros: "The seats were large, and they had power."
Cons: "The flights were both 2-3 hours late, and the airplanes were dirty. They blamed it all on weather, which is fair, but it's almost like their attitude was "hey, we're leaving late already (arriving at 3 am at my final destination), so we might as well not try to have good service since you'll already have a bad memory of this flight!" That being said, I would still take Air Canada in cases such as these where they are $400 cheaper than the competition. I'd still rather have a terrible flight and save $400 at this point in my life!"
Cons: "My direct flight was cancelled and rebooked with a connecting flight."
Cons: "Food was hilariously repulsive. Shared photos far and wide on social media."
Pros: "it was a long flight, not interrupted by too many announcements"
Cons: "boarding was problematic. I paid extra for a seat closer to the front yet had to store carry on in the rear of the plane. when asking the flight personnel for assistance regarding the matter, he promptly gave me a glare and turned away totally ignoring me. In waiting until everyone had exited the plane before being able to retrieve my bag, it completely defeated the purpose of the extra expenditure. perhaps boarding the rear of the plane first. regardless, my biggest concern was I felt like the flight attendant should have responded but elected to snub me. amazingly I lived to talk about it :-)"
Pros: "The boarding was smooth. The attendant at the checking was very friendly and courteous, the website information on the luggage weight was incorrectly worded and we had to transfer some of the clothing to a carrying on bag. The wheelchair attendant was very friendly and courteous she made my mother feel relaxed since it was her first time traveling alone as a disabled person."
Cons: "A snack should have been served. Only juices were served. An announcement should have been made for layover passengers to purchase food at the airport if they are unable to purchase on board with a card."
Pros: "I was not on this flight I flew raleigh to Toronto to Montreal to geneVa but I bet it was a great flight!"
Pros: "I was able to fall asleep, because I was dead tired. It was like every other flight on a tiny plane; no better, no worse."
Cons: "The flight was delayed, and the Toronto Airport terminal for Pittsburgh was awful."
Pros: "The plane itself was fairly comfortable, and every seat had its own TV/movie screen, which was nice."
Cons: "Our flight was delayed six hours and fifteen minutes, and the entire six hours and fifteen minutes was filled with poor communication. No one could tell us what was going on. There was rarely even an Air Canada representative at our gate's desk area. We were given nothing to remotely compensate for our very long delay aside from a few thanks and a puny bag of pretzels."
Pros: "all the staff was very pleasant"
Cons: "I couldn't use my laptop with Windows to watch a movie because the airline didn't have the app that works for Windows"
Pros: "The process was ridiculous to get booked for a flight that morrow and get to hotel"
Cons: "Even as a member and my status within the Aeroplan program (which I am allowed to have up to 3 bags checked free of charge) I was charged."
Cons: "I had a window seat which had the new dimming glass rather than the pull-down shade. I kept the window at the darkest setting, and, even so, the window was so hot you could not hold your hand on it for more than a few seconds without it burning. The heat radiated so far out from the window that I needed to keep the air vent open totolerate it. Usually, when one sits in a window seat, they have the luxury of leaning against it with their pillow as they rest. The heat made this very uncomfortable, and for me, impossible. In fact, at a certain point, a stewardess came to the row ahead of me and excused herself with those passengers saying that she wanted to check the window of that row as the person sitting there was wondering is there was a malfunction in the window because it was burning hot. I spoke up and told the stewardess that the window was unbearably hot and to try to hold her hand on it. She responded, "Wow! That really IS the hot!" She said she'd check up front. She came back saying the pilot said it was because we are on the side of the plane facing the sun. We were on that side for 8 hours!! I find it hard to believe these windows weren't researched more thoroughly under all conditions, including the continual beating of the particular seasonal angle of the sun for long overseas flights! Please take this response seriously, as it truly was incredibly uncomfortable."
Cons: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."
Pros: "The seats were comfortable and the crew was friendly. We were re-booked onto another flight by the time we de-planed, which took some stress away."
Cons: "The entertainment selection needs more variety. The food choices were just okay. The flight was delayed and we missed our connection. Also, our friend received a food voucher for the delay while we did not. Boarding can be a little chaotic."
Pros: "My company on the plane was lovely: an older Peruvian woman sharing her experiences in the country."
Cons: "The plane took off 40 minutes late because we were waiting on folks: Can this be a normal standard?! The food was difficult to stomach. But worst of all, the attendants were not kind or particularly helpful. They seemed hurried. At one point when offering drinks down the aisles, the 2 attendants even commented that they were going to beat the other cart down the aisle this time. Furthermore, there was a blind man near us across the aisle. I couldn't see much of what was going on, but the woman next to me seemed rather distraught that so little help was offered to him. When food was served, he couldn't find his cutlery and ate with his hands. When he needed to use the bathroom, he pressed the button for assistance but no one came. Others stepped in to help. When asked if someone would help the man at the gate, an attendant rather condescendingly answered that of course, every handicapped guest will be assisted through the airport. The flight primarily consisted of Peruvians. I can only hope this poor service was a reflection of all of Air Canada, and not what the people of Peru receive regularly. It was as if the attendants were trying to discipline. There were no niceties. Perhaps the language barrier was too much."
Pros: "Quick easy flight"
Cons: "Asked flight attendant to fill up sons water bottle as we had to empty it before we went through security and I forgot to refill it. Flight attendant was very rude and made a big deal out of having to fill it. Just felt her reaction was over board and quite uncalled for."
Pros: "Good flight once we got on board."
Cons: "Plane was about an hour late taking off, seems the maintenance guy lives 45 minutes from the airport and we all had to wait on him to get there to look at a paint chip on the nose, which took about a minute. They might want to have someone on hand."
Pros: "At the boarding desk staff were not giving satisfactory responses on delayed flight. Our flight was late by 90 minutes. No proper reply from person at boarding gate.."
Cons: "Behavior of the staff at desk"
Pros: "The price :)"
Cons: "Wasn't able to play the videos on my iPhone."
Cons: "I took AC from Toronto to Japan, and Rouge from Japan to Vancouver. There is significant difference in airplane and service."
Pros: "Seats are confortable, meals good and the crew are very nice"
Cons: "There was no complimentary checked luggage. Not impressed because usually this is only done by the cheap budget airlines not a national airline."
Cons: "They refuse to let me and my friends catch a flight....and they didnt even let us on standby...we had to get a rental car to drive back to nyc...the worst service ever....it just wasnt right to leave us stranded"
Pros: "Not much"
Cons: "No leg room, was actually painfull"
Pros: "Seat had decent leg room, but had to pay an additional $60+ dollars for it."
Cons: "Paying for food on a flight that's over 5 hours is very poor form. Food was of very poor quality. Beverage service came around once early on and then not again until almost landing. Asked for another beverage about half way through the flight and it never came. Plane was dirty."
Cons: "Fixed arm rest - could not raise up"
Pros: "Friendly crew and nice experience overall, entertainment top notch"
Cons: "Could not buy food with my debit card.....was hungry"
Pros: "The flight was on time compared to the schedule"
Cons: "Too cold (temperature) No screen but only ipad to rent"
Cons: "In flight movie wouldn't even go full screen!!! Had to squint"
Pros: "Left on time, arrived on time, staff were organized and efficient, luggage came out fast"
Pros: "short flight with a good seat. fast baggage service"
Pros: "I liked the Air Canada flight crew. They were all helpful and friendly. The flight was late leaving Toronto due to Florida weather issues and the crew did a good job keeping us informed and as comfortable as possible during the wait."
Cons: "Very little room in the seats. I am a man 5' 9" tall so I am average height. I barely had leg room and even less so when the person in front of me reclined his seat. Made the 3 hour trip feel a little uncomfortable. I miss the "back of the seat" entertainment system although the option through Air Canada's app worked fine,"
Cons: "Flight delayed about 3 hours."
Cons: "The boarding format the people at the back of the plane board last therefor waiting for everyone to put there carry ins away and sit down creating a slower boarding"
Pros: "Direct flight most helpful."
Everything was good. Snacks were a disappointment.
Pros: "The flight from AMS to NYC was good. Great staff, easy boarding."
Cons: "The flight from EWR....the ground crew was nothing short of a disaster. All paperwork was checked during check only to be told at the gate that we needed a "blue sticker" which no one had before we could get on the plane. This caused the ENTIRE flight to basically have to check in again and show documentation. I was also asked rather rudely from one of the ground crew "if I had ever traveled before". I will never fly United again...rude, disorganized, horrible inflight service."
Pros: "The other people flying next to me"
Cons: "The stews attitude"
Cons: "No screaming babies but that’s out of their hands ;)"
Cons: "The airline should have reviewed who was delayed on their connection and wait at least 5-10 minutes to accommodate me for a delayed connection. We ended up at the gate for the final leg of my flight and the door closed 30 seconds prior. Very poor internal communications and lack of customer care."
Pros: "787 is a great plane"
Cons: "Flight was cancelled"
Pros: "Clean, new, amplíe seats... in Economy!"
Cons: "45 min delay..."
Pros: "All other stuff good"
Cons: "No music options for entertainment"
Cons: "Flight delayed until 8pm then sat on the plane in Toronto for 45 minutes waiting for a gate and because we were sent to a parking area with numerous other planes and ended up getting boxed in and couldn’t get to our gate earlier. Nothing offered to the passengers during this time, not even water."
Cons: "The fact my luggage didn’t arrive with me in Detroit and that we were 30 min late and couldn’t get off the plane because of lighting like come on!!"
Pros: "The service from Denver to Kalispell was fantastic. The flight left on time and the flight attendant was not only kind and professional she went out of her way to make sure each passenger got personal attention. I fly very regularly and this was one of the top 3 experiences I have ever had. I will definitely fly United again and hope to be lucky enough to have Linda as my flight attendant."
Pros: "The food was really good and the service was good."
Cons: "The TVs didn't work. The one in my seat did not work so I used the adjacent seat's TV. It shut down on me mid movie several times and I would have to wait for it to reboot. It was extremely irritating and I couldn't even finish one of my movies because it kept shutting down."
Pros: "It was cheap"
Cons: "Customer attention, they wanted 50.000 lb not a bit above otherwise is US$200!"
Pros: "Gate agent was nice and friendly."
Cons: "The loading process is horrible as usual and by the time I got on board there were no overhead bins available for my bag. I had to go back four rows and really shove my bag into a bin--and my bag isn't ovesized. After leaving the gate, we sat on the tarmac for 45 minutes because there was some kind of incident in the back of the plane. Some of the crew headed to the back of the plane wearing latex gloves and later a passenger went into a lavatory to change his pants. I think someone threw up on the poor guy. What I didn't like was no one telling us why we weren't taking off, and no apology when we did! Later in the flight, I was asleep when the crew went up the aisle with a food cart and pinched my foot!"
Cons: "Price from Duluth is ridiculous!!"
Cons: "One of the flight attendants was CRAAAAABY!!"
Pros: "It was the worst trip I have ever taken. Delayed 2 hours due to air traffic control problems, then they landed us in Baltimore and decided we were gonna take buses to Newark. They put us back on the plane and drove around the runway for 2 more hours until I finally had a panic attack. I got off. Then they pulled everyone off and 3 busses took us to NJ, arrival at 4 a.m....HORRIBLE crew had timed out, horrible stewards served up water in cups and were yelling at people to sit saying we were NOT getting off the plane."
Cons: "UNITED AIR"
Pros: "The space of the plane since I volunteered to be at the emergency door I felt comfortable..."
Cons: "Not giving me my seat number because my ticket was not a standby ticket and I seem to think that the agent thought that I was on standby but I have to go to him several time to make him understand that my ticket had a confirmation number and I did a reserve and I needed a seat number it was not on standby when he checked it he said okay and I also explained to him that I was a military personnel ... The agent should treat us with respect you should have gave me a better information and just throw me away then going back to him several times for the correct solution..."
Pros: "Usual United Corp mentality Overbook flites change your itinary leave you stranded with no connection spend nite in airport"
Cons: "See above"
Pros: "I booked a basic economy seat & ended up on a small plane, that was fully booked. It had 2 seats on either side of the aisle but it was surprisingly comfortable."
Cons: "The flight was short so thankfully I didn't have to pay for entertainment. It's a loser move to make the customers pay for everything; luggage, food & entertainment on my international flights, I always go for the companies that try to make the passengers comfortable and I'm going to think the same way on my local flights in the future"
Cons: "Los asientos están durisimos y nada confortables. Es muy cansado ir ahí y con muy poco espacio."
Cons: "The magazine Puch was nasty, the magazines old and sticky,"
Pros: "We got my wife on a plane home in under four hours."
Cons: "United decided to bump some of their glorified bus drivers ahead of me on standby so I had to wait a full four hours in O'Hare listening to some doichebag from LA try to entertain folks at the Goose Island bar with his stories about selling franchises."
Pros: "The crew was very nice and no one got beat up."
Cons: "In-app entertainment is better than nothing. But free wifi would have been great. And the seats are horrible and hurt my neck and back."
Pros: "Horrible smell in the cabin, lavatory out of service"
Cons: "Horrible smell in the cabin, lavatory out of service"
Pros: "The flight was short and the crew did a great job."
Cons: "My bag didn't arrive to the destination. The food in the plane was terrible. I was really disappointed from the company."
Cons: "Very good information"
Pros: "The time"
Cons: "The charge for 1 bagge."
Pros: "This leg of my journey was fine. Sat in the middle seat. Was able to sleep most of the way."
Pros: "That they paid for my hotel"
Cons: "That my flight was delayed and they didn't say why and the flight attendant was quite rude.."
Pros: "Flight attendants and boarding crew were great!"
Cons: "Seats are very crammed in in the back of plane"
Pros: "Just a touch more legroom than other airlines"
Cons: "There was an aroma of vomit near my seat. Crying babies (not United's fault), and it's a poor choice to require passengers to pay for on demand tv. A couple airlines provide it a gratis. Wasn't the best experience."
Pros: "From beginning to end my flight experience was great."
Cons: "I requested wheelchair service and on my return flight from Denver the people who assist werected sitting around and I had to walk to the area where they were sitting. The ticket agent did not call anyone for me, although I told him I needed a wheelchair."
Pros: "The pilots did a great job!"
Pros: "Service and the fluido instrucciones video"
Pros: "Got upgraded to Economy Plus ... how nice to have some extra legroom on a long flight! LOTS of movie options for the 6 hour flight."
Pros: "my granddaughter had a rough time and the crew was so nice we really had a nice flight thanks"
Pros: "Aircraft remained grounded for 1h due to a door switch with malfunction."
Cons: "Plane was delayed due to fuel issue. Missed connecting flight and was put in economy when I paid for first class."
Cons: "They canceled my flight, lost my luggage made me miss events in my life on my vacation and only comped me 20$ food ticket which is nothing in an airport. And I was stuck in an unfamiliar airport for 10 hours waiting for a new flight through another airline. Oh and dod I mention the bag they lost for a whole day was 50lbs of fresh Alaskan seafood and yes it all was thawed.... I will never fly United airlines again."
Pros: "The flight attendants were great, and the in cabin experience went smoothly."
Cons: "It took over half an hour, for the plane to depart from the runway. In addition, the gate was changed three times without overhead announcements from O'Hare."
Cons: "The flight was delayed 7 hours and we weren't given an option to leave or much heads up about the extent of the delays"
Cons: "They gave me the last seat in the airplane"
Pros: "Boarding from back to front...right on!!!"
Pros: "Can't tell something out of the ordinary. Friendly crew."
Cons: "Uncomfortable all the way, remind me planes from the 90`s"
Pros: "Great customer service and free movies,"
Cons: "My luggage was opened in belive in lima, few things missing."
Pros: "I liked the crew and the entertainment, though the touch screen went carzy at the end of the flight and I couldn't make it work adequately."
Cons: "The seats. They are definitely not comfortable for a long flight. They don't have enough cushion, so I had to use the pillow to sit on. The man next to me did the same. Also, the seats do not recline sufficiently, so it's almost impossible to sleep."
Pros: "I loved everything , I would fly with United airlines again , thank you so much."