In flight from Miami to Anchorage, we were all on board ready to take off. Pilot decided to take on more fuel causing a delay. Once fueled, the pilot came back over the radio stating more delay due to VIP. These delays caused me to miss my connecting flight. I went to the Alaska Air counter for information. They flat out stated that it was ATCs fault that I missed my flight and booked me a flight the next day about 1300 . I believe if we had the fuel prior to getting on board we would not of been delayed and I would have taken off on time. Pilot was taken out of the equation. I think they should’ve taken responsibility for their pilots decision to top off his aircraft instead of waiting til the last moment. Enough said…
We liked the way we were treated by the sraff at lima airport counter and the the flight attendants. We did not like the fact that the kiosks at airport rebooted after we entered our information and then told us that there was an issueand we needed to go to the counter. Such a waste of time for a group of 6. Once we got our boarding passes there was no assigned gate so we did not know where to go.
Good check in process Poor information on payments at Lima airport
Apart of Sky miles delta. And they go everywhere in Brazil
On board crew was very good. Crew was friendly, snacks were good, especially the chips. Seats seemed a bit cramped. Boarding seemed unorganized, as we were instructed to get to the gate an hour early and then just stood around until boarding.
Latam wouldn’t tell me how much checked luggage would until I was at the airport and they charged me the highest price possible. Besides that, it was okay.
Comfort in exit seat was excellent. FLight crew and flight were excellent. However exit seat tray table was broken so could not use it. Entertainment monitor did not work at all despite attempts to reset it.
Good flight, boarding ok and crew very nice. Flight was not full so I was able to be very comfortable. Blanket and pillow provided with was good as it was very cold during the flight . Food was very good(small snack sandwich and an excellent piece of orange cake). Overall good flight, no complaints.
Check in -- in business took over 30 mins as there was only one attendant. Boarding was also a mess. The seat was too narrow and was not working properly. Food was very bad and the entertainment very poor. Crew was very polite and helpful, in fairness.
we were missing our luggage, trying to find someone to have any empathy was pretty much not happening....
Delays. Poor support booking a hotel after a diverted flight.
The TV screen at my seat was not functioning for the entire duration of the flight. I informed a flight attendant about the issue, and I was told that I would receive a voucher as compensation. However, I never received this voucher afterward. I therefore kindly request to still receive the voucher that was promised to me.
The staff were helpful with good relationships at all levels.- check in,in flight. BUT 1. The food provided was OK but inadequate supply. 2.in selecting my seat during the preboarding check in,I requested Change of seat which I did BUT without advice was charge $$ for this change!!
Flight crew was great, and even the crew for checking bags! I had a question for a friend of mine flying tomorrow and the man I talked to was awesome and answered my questions and looked up things for me when he didn’t have to! I was able to give her current & accurate info for her flight and she was so appreciative too!!
The Air Canada AC1 flight from Toronto to Tokyo on May 16 was great overall. Service, crew, food and entertainment were all excellent and everything ran smoothly. We had emergency exit seats so legroom was amazing, but the seats themselves weren’t very comfortable and the plane feels like it could use an upgrade for a long-haul flight. Aside from that, everything else was perfect.
Air traffic delay meant boarding started, then plane was evacuated and passengers sent back to the terminal for 1 hour. Very little information shared.
Never flown with Air Canada before, but it's now a top choice! Loved it!
Our AC flight was canceled not once but twice on the same day to Quebec City at Toronto Pearson Airport. 2;30 AC and 9;40PM AC flight. After having our 2:35 flight canceled, we were bumped the second time because of large student groups visiting Quebec City. We were sent to Montreal on an 11:30 flight which landed close to 12:45AM. We were given a hotel room at the Marriot Hotel next to the airport. We had less than 4 hours sleep before we being taken to the airport for our 7AM flight to Quebec City. We didn't have much time to use our vouchers given for breakfast once we had cleared customs for the 2nd time since leaving Toronto Pearson Airport. We missed a full evening in Quebec City and lost our hotel room for the night. We were exhausted the next day and missed an excursion we had planned. My wife and I are both seniors in our seventies, and we weren't happy to be treated in this manner. Air Canada could have used a larger plane to accommodate us and the other ten or so people that were bumped from their flight to Quebec City in order to accommodate student groups. We will endeavor never to fly Air Canada again in future and we will not recommend flying with this airline to our friends and families.
As mentioned before the fact that my paid-for aisle seats had been changed to non-aisle seats is unacceptable. Happily one staff member at the boarding counter did correct it before the flights, otherwise I would have been forced to submit a formal complaint. If it happens again on return flights, I will put in a formal complaint.
Horrible crew, horrible seats configuration, ridiculous space in the toilets, Air Canada is no longer a option.
