Pros: "Vuelo normal corto"
Cons: "Registro de maletas en el counter fue muy lento"
Pros: "Connection was literally impossible to make, running at full speed across the airport. They should NOT sell this connection or it should not be suggested. People will just end up missing the connecting flight and upset."
Cons: "Do not trust a connecting flight with avianca. They do not allow enough time to get across the airport."
Pros: "Avianca has many route through South America hence it is convenient."
Cons: "There is always short connections and many times I miss my flights. They do not offer compensation."
Pros: "Estuvo puntual, la tripulacion estuvo amable."
Cons: "Es un vuelo de 6 horas y colocaron un avion pequeño que en ejecutiva la silla no reclina del todo."
Pros: "The flight was on time"
Cons: "Check In should be faster."
Pros: "The service of the counter personnel"
Pros: "No problem with the booking and it was definitely the cheapest available!"
Cons: "More communication with the passengers when we had to abort landing and try again."
Cons: "More Colombian ethnic products like Chocoramo or Achiras"
Pros: "flight attendants were attentive"
Cons: "The flight attendants could have smiled more"
Cons: "Better travel With another airline"
Pros: "crew was pleasant"
Cons: "both flights delayed. In one we were stuck on a bus on the runway before we were allowed to board. food and altitude in colombia made me sick"
Cons: "Plane departed late. And leaving out of Barranquillla we were boarded to stay at the plane for over 50 mins. By the tune we were going onboard, crew knew we had to wait in the plane."
Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."
Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"
Pros: "The plane and it was in time. I could sleep"
Cons: "I was very thirsty when I was in the airplane, when I boarding and I ask for water the crew didn’t gave me soon."
Cons: "I find my luggage broken, I need my luggage replace. I was told at airport to file online I've been tryin to file a claim online on AVIANCA'S website but I was not able to find a link to follow a claim. Please help me. Thank you! Olga Noriega 202.409.4830"
Pros: "The crew, the service, enternaimente was good. On schedule and fast service."
Cons: "The plane was old and the seats a bit uncomfortable."
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Pros: "Todo muy bien gracias muy profecionales."
Pros: "Crew attention in flight"
Cons: "Food, the crew couldn’t guide me correctly and told me to pick up my baggage in Guayaquil and I had to pick it up in Quito, they lied to me for the second time"
Pros: "Thumbs up"
Cons: "Everything was fair"
Pros: "I like the fact that you had so many options for entertainment."
Cons: "The flight got in about 7:30 AM and it would have been great to have breakfast before landing."
Pros: "The flight was delayed 8 hours however the airline took care of us. A paid hotel and a dinner for the night as well as a voucher. No worries in bogata thanks to avianca."
Pros: "Great costumer service. Nice to have food aboard too, even for short flights."
Cons: "The plane was small and not clean."
Cons: "30 passengers that were connecting to Montevideo missed their connection flight, because of the airline's lack of concern for its customers."
Pros: "I loved the in flight entertainment that reminded me of JetBlue."
Cons: "Bring your own entertainment. Not even sure what is on board but appeared to be not much to choose from."
Pros: "The route, not much waiting time, the food."
Cons: "Everything was perfect."
Pros: "La atención y su comida"
Cons: "Que mis maletas las 4. no llegaron a Guayaquil y me quedé en ascuas por que son muy importantes. Espero que mañana 28/917 me la envíen como lo Acordado."
Pros: "Muy puntual, excelente servicio a bordo"
Pros: "The crew was super nice"
Cons: "The food was terrible, as terrible as any other plane food I ever tried. Next time, save some money and have a proper dinner in the airport before you go into the plane."
Pros: "The plane was on time ....."
Pros: "The service was very good, from boarding to landing."
Pros: "On Time, Great Staff"
Cons: "You guys booked my flight for the wrong date!"
Pros: "Flight attendants very friendly"
Pros: "Flights were on time regardless of weather conditions, very corteous crew, the meals were delicious. A very comfortable experience."
Pros: "crew was very charming"
Pros: "Everything was great..."
Pros: "Even for a 45 minute flight you have on board entertainment with lots of choices complementary. That that United! o and yes you still get free snack. So there.!"
Cons: "Los asientos en mal estado, no se reclinaban. No tenían almohadas ni frazadas. No tenían bolsas para cualquier eventualidad por mal estar."
Pros: "The flights were on time, with great service."
Pros: "Once on the plane things worked fine. Security who inspected carry-on claimed certain items were "weapons" and confiscated our personal goods. These were not weapons. Between overbooking and theftvofbproperty, not a good day."
Cons: "Avianca overbooked the plane and failed to notify us in advance. While the agent ultimately found us seats on another flight that worked with our connecting US flight, it took a very long time. We were able to make the "new" flight only because other travelers let us cut to the front of the line. Very upsetting."
Pros: "Landing on time"
No seats in my row reclined, for no reason I could discern. Coffee maker was broken in the plane so no coffee or tea.
Pros: "Service was fast"
Cons: "Better seats"
Cons: "Proper communication"
Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Cons: "No food on board and we were hungry"
Pros: "Friendly crew."
Cons: "Slow boarding."
Cons: "No charging outlet."
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "The crew"
Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "got there on time, no delays. very smooth"
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Cons: "A three hour delay on the first flight and a hour delay on the second..."
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Cons: "Customs massively backed up. Somewhat disorganized"
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "On Time. Nothing else to say,"
Pros: "Friendly, leg room, on time."
Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Cons: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Delta flew their way back into my heart this time around"
Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Cons: "Temperature was too cold"
Pros: "The food"
Cons: "No entertainment"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "Once again, the people were friendly, but I did not really experience much since I went to sleep as soon as the plane took off. I did, however notice that the seats reclined a little more than normal (which was amazing for me). I had a comfortable flight and caught a great nap."
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
No screens and no headphones
All 4 Copa flights were excellent, but on all 4, the food was seriously bad (and I normally like airline food!)
Cons: "number of seat. too back"
Cons: "No Wifi available!"
Cons: "Seats were a little tight"
Cons: "The girl at the counter was not nice"
Pros: "Everithing perfect"
Cons: "The space between the seats"
Pros: "Never flew Copa Airlines before. I would definitely fly with them again. Flight from ORD to PTY was top notch. Crew and aircraft were excellent. PTY to UIO was an older aircraft that didn’t have all the amenities that the newer plane had, but the crew was still excellent."
Cons: "We were scheduled for a 7 hour layover at PTY. When we arrived we found out the plane we had just gotten off of was continuing to UIO. That flight never showed when I was booking the trip. It would have been nice to receive some kind of notification that a better flight option had become available."
Pros: "Crew was great, boarding was relatively easy and smooth. Seemed to be enough overhead storage."
Cons: "Seats are super small, as are meals. 2 bathrooms for 100 passengers. If you have an older aerobus be prepared for shared screens and tops 1 movie in a 4.5hr flight. Could use more beverages."
Pros: "COPA was acceptable, but I'd never use a COPA flight that xf'd through Panama again. No one should have to fly for 6 hours without a source of hydration. Panama GATE Security confiscated my empty water bottle that had been OK in Iceland, Spain, Paris, London, Rome, Bangkok, and US, etc."
Cons: "Panama GATE Security "confiscated" a water bottle without explanation. Having a Security presence in a CLEAN ZONE (after passing primary security) is ludicrous. No water to buy at the gate so that means no hydration for 5-6 hours in flight. STUPID!! Never again COPA or Panama Transfer."
Pros: "Crew amazing"
Cons: "Everything was fine"
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Cons: "the food made the man in my row sick and he threw up a few times throughout the flight"
Pros: "Everything was great!"
Cons: "Seats are too small, my legs did not fit. Seat did not recline."
Pros: "Checked 2 bags for free. Crew was nice. Entertainment was free."
Cons: "There was a kid kicking my back and the crew member didn't do anything"
Pros: "Attendant for Lost Luggage in GUA was super nice!"
Pros: "This was a nice experience for a fairly typical airline. Meaning, not Emirates, Qantas, or the others that are supposed to be top-notch. To be fair, I haven't flown them, I'm just thinking of things I've heard and read. The seat was fine and typical as far as leg room and reclining goes. The food was what you'd expect on an airline (it was fine, but I don't despise airline food). The crew though, was wonderful. Really. Friendly, welcoming...I bothered one attendant a couple times for more water as I was very thirsty, and then asked for a beer after the beverage service was over. Often flight attendants will act as if you're demanding a foot massage or something, but this particular guy was very nice. All of the crew that I interacted with was just lovely."
Cons: "A flight of this duration should really have wifi access."
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Pros: "Easy connection. Very sharp. My mom felt so fine."
Pros: "Nothing, maybe except for the price (which was a little cheaper than most other airlines flying to my destination)."
Cons: "The planes were very small, especially for a 7 hour flight. The seats were tiny and uncomfortable. They claimed that we didn't order vegetarian meals (even though we did), but maybe it was for the best - the food was awful and there was enough. Thank God I brought trail mix with me, otherwise I would have starved. The airport in Panama City is AWFUL, HORRIBLE, the absolute WORST. Avoid that airport like the plague, if you can."
Pros: "Overall the service was very smooth, enjoyable flight"
Cons: "The space for waiting for boarding at Panama airport is tight but i believe they are in the process of building a new terminal"
Cons: "Check in in panama is always the perfect definition of incompetence"
Pros: "The flight was safe and comfortable."
Cons: "The connection flight was delayed, the gate at our connection was switched (meaning we had to go through security 2 extra times), neither flight had individual TV screens, and a vegetarian option was not available by default-as it had been on the flight there."
Pros: "My overall Copa experience was great"
Cons: "However the food served got me sick. It took me 3 days to feel better"
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Cons: "persons from Copa at boarding time, lost....!"
Pros: "All of it"
Pros: "The pilot has excellent skills"
Cons: "Unavailability of Ginger Ale. Poor food and snack server crew communication skills even if I speak fluent spanish."
Cons: "We waited on the tarmac for an unusually long amount of time."
Cons: "Limited dinner and no breakfast"
Pros: "The staff were friendly, the flight was comfortable."
Cons: "We were told three different things from three different people regarding vegetarian entree options, none of which actually worked so some consistency would have been appreciated."
Pros: "Very nice aircraft, on time take off and landing"
Cons: "Check in could be faster."
Pros: "Food was awesome, attendants were pretty nice, and it was a great first international flight experience."
Cons: "I was a little cramped on the plane."
Pros: "Good airline Seems we'll run."
Pros: "Everything was excellent. I would take Copa Airlines any other time."
Cons: "El vuelo a Montevideo was overbooked y eso desperto muchas ansiedades pues tenia que llegar a bs as a tratamientos medicos"
Pros: "Easy and fast connections. Flight on time.great"
Pros: "I flew executive class. The staff was very friendly and professional on the ground and on the air. seats are comfortable and there's a lot of storage space. The plane left on time and entertainment option aboard is great. What I did not like is that being seated in row 3, for four flights, I never got to eat the meal I wanted. It's seems the option always dies in row 2, just after less than half of the passengers flying executive class have ordered they meal. The rest was great and I would fly copa again!"
Pros: "I liked the movie choices and the refreshments. The crew was nice."
Cons: "Sitting in the last row is horrible because people constantly lean very close to you and bump into you waiting to use the bathroom. Me pegaron las otras personas como cien veces mientras que estaban esperando para usar el baño, porque estuve en la fila trasera de asientos. Especialmente cuando tuvimos que aterrizar en Asunción debido a la tormenta (entiendo la demora, no pudo haber sido evitado), había muchas personas andando para hacerles preguntas a las empleados, pegándome y estando de pie con sus traseros muy cercas de mi cara. Era horrible sentarme allá."
Cons: "Seats did not recline. There was no notification of this when selecting seats."
Pros: "Flight with Copa was smooth and easy! No problems!"
Pros: "Los pasajeros necesitan más espacio en sus butacas. El espacio es insuficiente. La comida es escasa. Ha descendido la calidad y cantidad de la comida. El abordaje debería cambiar su estilo. No debería perderse tanto tiempo guardando el equipaje de mano."
Pros: "❤️El personal es fantástico. Muy amables y serviciales. El capitán nos daba un poco de información extra, como por ejemplo, nos informo cuando volábamos en el área de Cuba, y cuanto faltaba para llegar a dstino."
Cons: "Me gustó todo !!!!!"
Pros: "Their wasn't anyone I had to share seats with that was okay."
Cons: "Their wasn't no TV to watch and it was very cold I needed."
Communication could have been better during the delay. Formatting the plane was poor.
Kayak has not issued me a ticket for my second leg. And no one responds to me. Horrible service never again.
The staff were nice & communicates very well. The food was not good.
Pros: "Good order and efficient."
Cons: "All fine with me."
Pros: "The middle seat empty AMAZING!"
Cons: "Bigger glass for wine !"
Cons: "Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing"
Cons: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"
Cons: "The flight was delayed 7 hours"
Cons: "Plane delay made us leave after midnight."
Pros: "The cleanliness of the aircraft and the staff professionalism"
Pros: "Friendly and correct cabin crew."
Cons: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Pros: "Comfortable, quiet Boeing 787-9 plane. Good food. Timely."
Pros: "Nice crew, easy on line and airport check in. Flight slightly delayed but arrived on time."
Cons: "The San Andrés airport was way too small for all the passengers. People sitting in the aisles, clogging up fire exits, Very unsafe. The AC was too low, locals were fanning themselves. Gate was changed, crowds pushing to line up. I’ve never wanted to get on a plane and OUT of the airport so much."
Cons: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Pros: "On time, good crew"
Cons: "Plane was older than most"
Cons: "Flying on schedule"
Pros: "Service and great crew"
Cons: "The food"
Cons: "This connection was 1 hour and 20 minutes and I was asked to pickup my luggage and do check-in again, when I arrived to the desk they said that I needed to be there 2 hours ago and just after arguing my connection situation they let my pass"
Pros: "Crew quite nice"
Cons: "The baggage check In closed an hour an a half before boarding, which led us to bring the bags through security, which resulted in loss of $60 worth of items!!!! Unacceptable!"
Pros: "I liked almost all!!!"
Cons: "The sandwich (cool meal)... The may improve it..."
Cons: "No entertainment. The airplane seems to be an older model."
Pros: "Being on a plane!"
Cons: "Having our initial flight delayed by 8 hours for a vague technical problem and given no info."
Pros: "On time flight & very nice service."
Pros: "The flight was comfortable and enjoyable."
Pros: "Jet blue was late so I miss my connecting fly to Uruguay"
Cons: "They send me with avianca and that was a nightmare disaster 4 days later still waiting for my luggage"
Pros: "The planes were modern and up to date. Good food and friendly service"
Cons: "I loved it all!"
Cons: "The boarding had to be done by bus, then climbing stairs with carry-on luggage. It was cold at 8:30 am. It was not comfortable. Same thing happened in Guarulhos, SPaulo, en flight MVD-GRU"
Pros: "The crew had a nice attitude."
Cons: "Entertainment system it is necessary an application and also it requires to use a personal device but there is not any USB or power socket."
Pros: "Plane was huge and comfortable. Lots of movies and shows to pick from. Crew friendly and considerate. Pillow and super comfy blanket. They offered dinner and breakfast on an overnight flight. Only ate egg and it was normal plane food. We landed 30 min early."
Pros: "Friendly and helpful staff"
Pros: "good flight. Good lounge in Santiago. Flight staff very good"
Cons: "Lounge food not as good as BA or Qantas. Only hot food was some sausage roll / vegetable rolls. Only sandwiches and filled rolls"
Cons: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"
Pros: "Everything was excellent."
Pros: "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."
Cons: "El cambio del aeropuerto de salida. Debíamos salir de aeroparque y tuvimos que viajar hasta Ezeiza."
Cons: "Flightwas canceled and customer service was horrible through the entire experience."
Cons: "They said , the are not responsable for my personal items, this is not acceptable"
Pros: "Crew really stood out as exceptional. Friendly responsive and kind."
Pros: "Buena aerolínea salidas y llegadas en tiempo. Personal amable. Sin problema alguno."
Pros: "People at checkin and crew members are super friends and helpful. There where even beverages and snacks included on that relatively short flight. At Dutch Airlines this would be extra, even then Dutch fares are higher. Kudos for Latam."
Cons: "It took very long taxiing before takeoff"
Pros: "Good service during flight."
Cons: "They changed the flight departure time for 3 hours early. The only way I found out was by checking that morning to ensure the flight was departing on time... When I asked the ticket agent why the change in time, her response was that the scheduled departure time is only estimated......!!"
Pros: "Boarding was made extremely easy for the tired, seniors, and people with children."
Cons: "The crudeness of some of the Air Hostesses was appalling. The food was unpalatable and no tolerance for people who were lactose intolerant. Narrow aisles, so going to the dirty toilets needed ingenuity!"
Cons: "Older plane. Had to wait one hour on the aircraft before take-off because they were still pumping fuel. Food (a sandwich again! With a side of...bread, go figure) was mediocre at best."
Business-class looks more like an economy plus. They have practically nothing to offer on broad. Really disappointed
A crew member was very rude and forced us to check in our carry on although we were sitting on row 7 we explained that we didn't have any checked in bags and did this so we could speed up our exit. He was very rude and grabbed our luggage's and tagged them to be checked in and said everyone has to check them in there is not space on the plane. As soon as we got on the plane we could see all the available overhead space and multiple people behind us with luggage's that were bigger than ours brought them on the plane. The fact that he was so rude really made the flight experience horrible. His attitude felt like he singled us out and just wanted to ruin our day which he did.
Cons: "Was not able to travel because of the virus, I was suppose to visit my parents"
Cons: "Check in it take more the 20 min. Because they have trouble founding the name even with confirmation num. In flight it was 1 person sick fully cover up from head to toe with out giving information to passengers ahead. My mom have heart problems and I was already concerned for her to travel and with no heads up of someone sick inside the plane my mom was more nervous the normal"
Pros: "My flight arrangements was not found I had to purchase new tickets and spend additional money for something I had already paid it took me almost all day to get everything straightened out it was the worse experience ever."
Cons: "Refund me my money back"
Pros: "Great plane with great service!"
Pros: "The extras that I was not used to anymore, like a snack and movies. Also punctuality."
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Pros: "The meals and flights attendance were great"
Cons: "The AC on flight 748 for some reason it wasn't cold enough. No entertainment on the seat. Maybe is older air plane."
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Pros: "Great customer service, very helpful from start to end ... always with a smile and willing to help"
Pros: "Good flight"
Cons: "It was going to be a 45 mins delay, turned out to be 1 1/2hrs"
Pros: "Soft flight"
Cons: "Little bit of turbulence for wheather conditions"
Pros: "I prefers better fare options. Seat selection by pay, baggage by pay, no food offered even with payment option. On time flight was excellent"
Pros: "The boarding and crew was very professional"
Cons: "Have no complaints about trip"
Pros: "They did all they were supposed to do. Good trip"
Pros: "She was not interested at all in providing a good service, rude with older people, not a smile at all during the flight. In the connexion from Mexico city to Santiago the flight attendances were very nice, but I don't understand why you keep in the job someone that is not in the mood for working excellent"
Pros: "Counter help was very friendly and helpful"
Cons: "Buying through Vayamos, when initially going to AM website I was directed to go to Delta site. They rejected me, I called them, recording said they would call me back in more than 2 hours. Etc, etc A horrible experience."
Pros: "Sales rep understanding"
Cons: "Sales rep unable to provide compensation when company delays flight for many hours or a day"
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Pros: "Entertainment, crew, personal USB charger"
Cons: "no wine (not even for purchase)"
Pros: "Organized and professional instructions always in both English and Spanish. The Cancun airport is the cleanest airport you will ever see."
Cons: "Immigration in Mexico City was way too long 2+ hours in line with backed up restrooms the entire airport smelled like sewage."
Pros: "It wasnt crowded, staff was always available, and made it on time !"
Cons: "At the time to pick up bags it was very confusing, people saying it was on a different band, information was not clear and my bag was already in the floor, for a long time. Very confusing how people on the ground have different information to what the screens are saying"
Cons: "No internet service available."
Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."
Pros: "The ticket counter heavy set with black hair, I think her 1st or last name start with "JA" is very very ride and unprofessional. In the middle of taking care of me and my wife he walk away and said., I'm going to the back, let someone else take care of you. Please call me to get the full detail @ 954-501-5998 or email: email@example.com"
Cons: "Ticket counter employee at Miami international airport are very rude and unprofessional."
Pros: "- The food as good. - They passed 3 times with drinks. Really nice. - You have your own screen with good content - Sweet / good take off and landing"
Cons: "- They turned on the heating (in early october)"
Cons: "Was over an hour late boarding. Webpage stated that one checked bad was included, but was charged anyway."
Pros: "Great service inside the plane"
Cons: "Rude people checking in bags"
Cons: "The unwillingness of the manager to help out a customer in distress."
Pros: "Airline gave me a good seat assignment"
Pros: "Very good experience"
Pros: "Un pequeño retraso a la salía de México, sin mayores inconvenientes"
Pros: "crew was very nice"
Cons: "40 minutes delay to take off"
Pros: "Nothing, as I was not allowed entry onto flight"
Cons: "Flight was overbooked and I was placed on stand by for no reason and was not accepted on the flight I had paid for"
Cons: "The counter attendant and supervisor of aeromexico in lima peru wouldn't let us check in because according to her we had too many carry ons. She had us there for more than an hour and i keot saying we are going to miss our flight . She wanted to charge us for an extra bag to put in the documented baggage. So not fair. Aeromexico is the worst! Do not flight with them they will find a way to make your life hell. At the end i showed the lady what the website said and she kind of changed her mind and let us go."
Pros: "the plane was about one quarter empty so I had an empty set beside me. crew were pleasant and efficient."
Cons: "Bumpy ride - beyond AeroMexico's control."
Cons: "Unfortunately, I was not able to go on this trip because I recently found out I am pregnant and the risk due to the current Zika virus makes traveling out of the question. Aeromexico was NOT understanding at all. Their only offer was a 1 year voucher from the time I purchased my ticket. I purchased my ticket in October 2015 (before the Zika outbreak and before being pregnant) and I will still be pregnant in October 2016 so that voucher is completely useless to me. I basically lost $900. Even though I repeatedly tried to explain my situation to customer service and had a letter from my doctor it didn't matter they just repeated their voucher line over and over. Needless to say I will NEVER purchase airline tickets from Aeromexico again and that is a real shame for them because I have a timeshare in Mexico which I plan on enjoying with my growing family for years to come."