Cons: "Flight was almost an hour late to board and depart."
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Pros: "Crew nailed it. Came by not just for food and drinks but also frequently enough to collect trash/plates/empty cups."
Pros: "Confort for a supposed 5 hours flights was ok. Entertainment system worked good"
Cons: "The flight had many delays due to weather issues. We had to refuel in a different airport before arriving with 5 or 6 hours delayed. That happens but the crew was very mean and brutal to answer questions and very poor to hold the stress of the travelers."
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Pros: "Nice to have more room in the premium economy section."
Cons: "Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime."
Pros: "My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible."
Cons: "Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow."
Cons: "They run out of options because I was sitting at the tail of the aircraft. So I didn't eat much."
Pros: "The crew members were excellent and efficient. Europe was fabulous."
Cons: "9+ hours in the air is never fun when you're in economy class: humans have gotten bigger as airline seats grow smaller."
Pros: "Shout out to Ricardo as my new favorite flight attendant."
Pros: "Na"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Pros: "Entertainment on board was good"
Cons: "One member of the crew wasn’t polite, his tone sounded rude/mad"
Cons: "No space between my seat and the front when the person was reclined. Food (Vegetarian meal) was bland"
Pros: "It was an old plane, no WiFi!!! There is was an hour and half delay which no one made it clear as to why ."
Cons: "the manager at the counter at IAD insisted make the connection in Panama City! Of course after landing in Panama City I missed the connection. Had to stay at a hotel and I purchased business class ticket but they don’t have business class seats available on the next flight and book me on economy"
Cons: "The food was aweful! You’d better bring something on board with you!"
Pros: "The only thing that was liked about this flight was the fact that I had an empty seat next to me."
Cons: "The fact that there was no TV screen next to me for a 7 hr flight is atrocious. The fact that I was expected to download an app is ridiculous. The food was awful. I dumped out all my water and was given very little on the flight. My seat wouldn't recline."
Pros: "Nothing"
Cons: "Frist :Late for more than 6 hours in Miami. Second: obviously I lost my connection to Bog-Col , they give me a hotel room whithout A/C and smell like mold for that reason. Third: there is no breakfast in the hotel. Thanks for asking Kayak Bye"
Pros: "There is nothing to like because this flight did not happen."
Cons: "Please see my previous review for my updated itinerary. This Panama City --> Cartagena flight did not happen and instead I was routed to Chicago--> Newark --> Bogota --> Cartagena. The last flight was operated by Avianca. DUE TO the fact that my very last, 55-minute, domestic flight in Colombia was operated by Avianca, it was to my very unpleasant surprise that United decided they were not going to be responsible for the bag which was left behind IN CHICAGO. I emphasize it's in Chicago, because that would not fall under Avianca's responsibility but rather United. I've had an absolutely awful time trying to get in touch with United and Avianca customer service, I've received both conflicting and incorrect/untrue information from both parties, and it's been 4 days now that instead of enjoying my family vacation I've been trying to sort this mess out with my missing luggage. DISASTROUS"
Pros: "It was non stop"
Cons: "The plane was freezing and when I asked the attendant for a blanket she said they were all out"
Cons: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."
Pros: "nice crew for sure!"
Cons: "not to charge the extra cost for the checking bags!"
Pros: "punctuality"
Cons: "45 minutes between getting off the plane and getting your bags is ridiculous"
Pros: "Great Airplane i felt awesome tha movies the food everything was great with this flight"
Cons: "nothing, maybe the Airport at Hanga Roa because we wait so much time!"
Cons: "The American Airlines flight was delayed by 1hr. When landing in SFO we waited on the strip for 20mins to get to our gate."
Pros: "Food was good and healthy."
Cons: "Online entertainment didn't work. Crew was rude and unhelpful."
Pros: "Quick check in online"
Cons: "Plane was 2 hours late taking off and we missed our connecting flight."
Cons: "I would like to travel with this airline because is an excellent"
Pros: "The people were very kind and very respectful."
Cons: "Well I think this doesn’t have nothing to do with the airline, I guess... any way the airport is dirty, and very to buy something you got have more money than you think, the salesperson are not friendly. To get to the plane they checked everybody’s luggage again in the crazy way!"
Pros: "Nothing"
Cons: "They lost my luggage and didn’t care to do anything about it. They name no means of tracking. They don’t know where the luggage is, whether it even left Bogota or not. They literally don’t have a tracking system. And their only response to us was that we could go ahead and leave a bad review on the website and that’s it. I’m not kidding! I can’t believe they are still in business. It’s just a terrible company."
Ground staff bangalore could have been more attentive to business class passengers
Pros: "Welcoming, hard-working crew who served a 3-course cold meal in Business Class in what was just a 30-minute flight. We landed at least 10 minutes ahead of schedule."
Pros: "British airways, does what it says on the tin."
Cons: "If you have any problems. Do not call customer support!!! Call centre is in SA, and the operatives are unhelpful, put the phone down and incompetent. I have reservations wheather to book with BA ever again due to my bad experience. 2 hours wasted on the phone, followed by calls the next day to finally get 2 off flights cancelled and a return flight amended in my party of 3. Not fun!!"
Cons: "My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver"
Pros: "nothing"
Cons: "Crew were super grouchy, and we sat on the runway for an hour, had to go back for more fuel. Pilots never updated us and crew were rude."
Pros: "Crew very helpful"
Cons: "New booking system where you cannot select seats without paying more money is outrageous. Will fly Virgin next time. Seats did not recline Flight left three hours late. Nearly missed connection. Very stressful experience"
Pros: "Flew business, so the attention was good."
Cons: "Flight kept being delayed and BA staff at BA Lounge would not help with getting updates on flights. They would only refer frequent flyer or business/first class passengers to view flight screen which was outdated. Food was removed 15 minutes prior to the time that food service is done. Most of us were not prepared for the very delayed flight and most restaurants had closed in the airport and flight crew waited too long to announce cancellation of flight. There was no organization on how the cancellation was planned and no special attention for business or emerald customers. Very disappointing and unorganized."
Cons: "The flight was an hour late leaving Rome. They did not even offer a complimentary drink for the inconvenience. Because it was late leaving Rome we missed our connecting flight from London to Chicago. Disappointed in lack of customer service!!!!!"
Pros: "Everyone on the team clearly showed up to work making every effort to do their best for the passengers. British Airways is serious about being a top choice Cartier, regardless of class of service and it shows in management, terminal care, operations and amenities and each aspect of the flight."
Cons: "The food was the least positive aspect, but still much better than most. The pacing of beverage, snacks and meals was well coordinated."
Pros: "The staff was nice"
Cons: "You've got to pay for a can of ginger ale now? When did British Airways become a budget airline? What a joke. The plain is an old outfitting with flip down screens and whatnot. It's not like we need these things for shorter fights, but why would anyone pay more to fly a nicer airline if you're treated like you're on Ryan Air?"
Pros: "The crew was great even though there wasn’t any food or beverage service during the flight. They were very sweet to my 16 month old son and even have him a Flight Crew pin!"
Cons: "The plane was stuffy so I felt overheated even with the overhead air on. The seats weren’t super comfortable."
Pros: "Great flight, great crew, comfortable seats, good entertainment. I LOVE the AA 787s"
Cons: "Nothing"
Pros: "Seat was comfortable"
Cons: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."
Cons: "Flight crew member crept giving alcohol to passenger in 7A, who was harassing passengers around him the more he got drunk"
Pros: "The crew was nice"
Cons: "Pilots showing up on time. The flight was delayed 3 hours not due to weather or mechanical issues. Then they boarded us on the plane, let us know it was delayed 1.5 hours, then back onto the plane at that time, then waited another 1.5 hours to leave. Unacceptable. I missed my work meeting from this."
Pros: "Old aircraft. No media at the seats. Why are old aircraft still being used?"
Cons: "Basically everything. For the price, the flight on AA across the sea was horrible."
Pros: "Flight arrived a little earlier than expected"
Cons: "Mishandling of luggage my bag did not arrive at the same time I did had to get it send to my home. Still waiting on my luggage."
Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."
Pros: "Andres was so nice. Amazing actually"
Cons: "They boarded us then we had to switch planes. Delayed an hour"
Pros: "Movies available."
Cons: "One segment had very Little leg room and a reclining seat in my lap."