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Good to know
Low season | May |
|---|---|
High season | July |
Cheapest flight | C$ 304 |
Average price round-trip | C$ 1,420 |
Good deal round-trip | C$ 646 |
Good deal one-way | C$ 388 |
Best time to beat the crowds (4% less expensive on average)
Most popular time to fly (10% more expensive on average)
Flight from Bogotá to Toronto Pearson Airport
(avg. price over the last 2 weeks)
or less
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FAQs for booking flights from South America to Canada
Top 5 airlines serving from South America to Canada
Scores according to KAYAK customer reviews7.9
AviancaOverall score based on 13163 reviews
8.0Boarding
8.0Comfort
8.2Crew
7.9Entertainment
7.5Food
Airline reviews
Pros: "The crew was amazing, Seats are very comfortable on business class."
Pros: "The crew was amazing, Seats are very comfortable on business class."
Cons: "For that size of airplane basing on the fact that it was an international flight not having a USB port or any power source by the seats it’s ridiculous. The boarding process was a nightmare, very disorganized the crew members starting boarding group by group just using ONE of the two entrances available because of it the line to board the plan occupied almost 2 boarding gates. I couldn’t reclaim my seat because it was broke, the quality of the food was very mediocre, crew members attitude were upsetting... uncaring and ignoring passengers call. Another filthy plain ... I had 4 flights with avianca between 2 International fights and 2 national connections, all flights were terrible! The worse part is I probably could’ve flight more comfortable for less money or at least get what I paid for."
Pros: "Snacks"
Cons: "El boarding fue en una puerta muy alejada"
Cons: "On time. Good flight"
Pros: "Monica the crew leader was excellent, always with a smile"
Cons: "Entertainment system need to be improved ASAP."
Pros: "Crew professional, available and helpful."
Cons: "Business class seats are outdated."
Cons: "Food served on plane"
Cons: "Customer service"
Pros: "Good timing and safe plane"
Cons: "Movies coludidos be better, to much oldies. Food coludidos be improve."
Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."
Pros: "The crew"
Cons: "La experiencia con la conexión... tenía poco tiempo para realizar la conexión y el proceso fue lento (sin manga, escalera con personas en silla de rueda lo que hizo perder tiempo a los que estábamos en el bus esperando ser trasladados) además de las personas en tierra no fueron amables"
Pros: "I don t know what hapen with Avianca. The Atencion in bussines Class is bad and the food is to poor"
Pros: "the flight was on time"
Cons: "nothing"
Cons: "Avianca customer service and reliability is terrible. I fly a lot and the lack of care for customers is incredible. Lot of dressing up employees but clearly the company is not doing well. Everyone at the airport with complaints for complex rebooking."
Pros: "Decent food on long-haul flight, and good entertainment."
Cons: "The flight crew was an hour late. Therefore our flight was delayed and we missed our connection. They then separated me and husband on our next flight and put us in the back of the plane. No one apologized once and the entire crew appeared quite indifferent and unfriendly."
Pros: "Nothing"
Cons: "I was 40 minutes late, the crew was disrespectful with a little girl, also de pilot when he didn’t explain why we were late."
Pros: "Nice staff"
Cons: "Slow tv, overhead bins small, no personal fans, when boarding no designated spot for group f"
Pros: "absolutley nothing, total bullshit airline. Was delayed going, and was cancelled twice on return trip."
Cons: "1. Departure flight was delayed over four hours in El Salvador. Had to be put on another airline and they lost my luggage. 2. Return flight was cancelled not once, but twice. Spent over 27 hours in airport before I finally began flying. WAS NOT COMPENSATED FOR MY HASSLE and lost money on hotels and lost wages."
Cons: "The 4 hour delay to leave Roatan"
Pros: "Nothing"
Cons: "Plane was switched. Seats given away. Were placed on other flights arriving to our destination 7 hours after we were suppose to. Horrible experience. We didn’t travel through city we were suppose to. Worse flying experience in years. Our seats had been confirmed upon booking which apparently means nothing."
Cons: "Old planes. Bad attitude of the crew. Remote unboarding"
Pros: "I don’t like surprise on a booking if I book business it shot be all flights not some of them be careful when you book with kayak there is hidden flight combination so the price looks better"
Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."
Pros: "Nothing"
Cons: "After one hour waiting to claim my bag, mine was the first to show up, but it was open. The airline staff broke the lock and took the jewels I had inside. Now, the airline is not assuming the responsibility for what they stole from me."
Pros: "Great crew, flight and, onboard service."
Pros: "Good service, friendly staff, speedy check in"
Cons: "Annoying kids behind us on the return flight."
Pros: "Flat bed. New plane. Amenities such as a Tumi bag given out were good"
Cons: "We had seats in 6th row which was right behind the galley area where the flight attendants had their seats. One sat in left side of plane and one on right side. They talked talked talked to each other the entire flight. Not good. They we’re not next to each other so their voices were quite raised. This was th case on all our connecting flights"
Cons: "2 hours waiting at the check in with just two counters open fot most of the time. Poor English of the staff. A lot of people jumped the queue both at check in and while boatding. Total chaos and disorganization. Staff unhelpful, lax and passive."
Pros: "The price was much cheaper than other airlines so it was worth the hassle."
Cons: "Check-in at Lima was awful. The line was extremely long snaking back probably a few hundred feet. Stood in line for well over an hour. This resulted in a very rushed boarding process. Our breakfast tasted awful. I had called customer service ahead of time to check on luggage policies and everything they told me differed from what I actually experienced. The flight attendants were helpful though. Bags were handled fine."
Pros: "Comfortable seats. We were given an exit row so space was wonderful. Plane left on time and arrived early."
Cons: "Nothing"
Pros: "the TV!"
Cons: "the food and the selection of movie"
Pros: "fine"
Cons: "no issues. all fine."
Cons: "Avianca workers at the El Salvador airport were awful, not only could they not speak english, but they were rude and unhelpful."
Pros: "Generally very good but when boarding, we had to stand in a long hot corridor before actually getting on the plane"
Pros: "Some crew members was not kind"
Pros: "There were several very rude flight attendants on this flight."
Pros: "Comfort Seats Service"
Cons: "Food"
Pros: "Perfecto"
Cons: "The food consist only of a sandwich and a drink. Other companies give a hot meal and dessert"
Cons: "Falta de respeto a los miembros Diamante."
Pros: "Las películas"
Pros: "Free movies"
Cons: "The landing was horrifying. After being on many commercial flights over the years I have never felt this way about a flight experience. The pilot seemed very inexperienced nor skilled at landing. The plane first took a plunge leaving everyone grabbing their seats in fear. The plane was going way too fast as we then continued descending while the plane tilted to the side and then the nose of the plane tipped downwards. To best describe the situation, the plane was completely out of control. Everyone around me was frightened and talking about the awful experience. Flight attendants nor the pilot made any mention of what happened nor did they make an announcement to make passengers aware that there may be some difficulty landing. Therefore passengers were left to wonder what really happened but it seemed as if this was the first time the pilot had flown a plane. After the landing I was sick for the rest of the day with nausea. I would like a refund and will report this matter to the FAA for answers and I believe they should investigate what happened on this flight for safety matters. I did not feel safe at all, and I have never had an experience like this. I'm afraid to ever fly AVIANCA again."
Pros: "great selection of movies...outstanding crew"
Cons: "Earphones were pretty bad, could hardly hear...good thing I had brought my own"
Pros: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."
Pros: "Food was good."
Cons: "Staff in Santiago deliberately lied regarding status of connecting flight in Bogota. When I asked for clarification the supervisor was dismissive. No update on flight delay provided at gate. In flight entertainment for our row did not work on a 5 hour flight! Flight crew made no effort to compensate for the huge inconvenience."
Cons: "No fueron puntuales"
Cons: "They overbooked the flight from Santiago to Bogota so I had to travel for 15 more hours."
Pros: "The plane was good, so was the entertainment."
Cons: "We left late, lost our connection, and our bags were a day late. The ground staff in Bogota was horrible."
Pros: "Clean and professional"
Cons: "Food was lacking."
Terrible experience delays going there and delays coming back will not be flying delta
Very old plane. Really old...
Pros: "Nothing"
Cons: "See previous"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Cons: "3 1/2 hr delay"
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "Way exceeded my expectations!"
Pros: "of everything."
Cons: "travel time ...ahahah ...."
Cons: "I almost lost my flight because of a delay issue, I literally had to run more than 2KM, electrical outlet was not working on business class, a bit disappointing;("
Cons: "Provide earphones or headphones"
Pros: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Cons: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Pros: "Nothing"
Cons: "13 hour delay"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Cons: "No delay"
Pros: "Never made the connecting flight."
Cons: "Departure delayed by 1hr30"
Pros: "free movies on the flight"
Cons: "The check-in process at SFO airport was poorly managed."
Pros: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."
Pros: "Delta - best airline"
Cons: "Airbus - entertainment systems never work."
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "Everything was easy and smooth."
Pros: "Short time and easy on and off boarding."
Cons: "One stewardess was in a mood but otherwise a very pleasant flight."
Pros: "The longer leg space"
Cons: "Again, I can not understand why the airlines have to narrow the seats so much..."
Pros: "Flying first class and the attendants were wonderful"
Pros: "On Time. Nothing else to say,"
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "On time."
Pros: "Left on time and arrived early. Dinner quality was good Crew was very professional"
Cons: "Seats were uncomfortable."
Pros: "Seat was upgraded."
Pros: "Friendly staff. :)"
Cons: "Longer flight with no WiFi or video. :("
Cons: "Too many turbulences !!!"
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Cons: "4+ total hour delay"
Pros: "really helpful and friendly service and nice seats."
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "All that one would want."
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Cons: "Flight delayed. Had to hurry to get to my train."
Pros: "Who could ask for more?"
Cons: "N/A"
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Everything"
Pros: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Cons: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."
Pros: "Flight late 46 minutes, they forgot I asked for a vegetarian meal, my business class round ticket to Peru did not gave me acceds"
Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."
Pros: "The crew kept it together even though the situation was stacked against them."
Cons: "The plane was really late, changed gates a number of times and switched from one terminal to another then back to the original terminal again. My understanding was this flight was a mess the previous week as well which says that something needs to be fixed. The temperature on the flight fluctuated back and forth from too hot to okay. You get the picture."
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Cons: "Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!"
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Pros: "Premier services."
Cons: "Toilet cleanest, entertainment, and traveling kit."
Cons: "The price for the flight ridiculous to high never again"
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Cons: "Nothing"
Pros: "Everything"
Cons: "Nothing"
Pros: "Excellent airline. Best to connect the America's."
Pros: "There is nothing to like because this flight never happened."
Cons: "Instead of going Chicago -> Panama City I was routed to Chicago --> Newark --> Bogota --> Cartagena. This means instead of arriving 8pm, I would now be arriving 8am the following day (I actually arrived after 1pm, so all in, it was about 30 hours of travel experience). At the request of the United agent in Minneapolis, I got in Customer Service line in Chicago to have my bags properly transferred to my connecting flights. After an hour in line, the agent proved to me by showing me the screen she was working on, that my bags would be routed directly to my final destination. She was confused why I was told to even come in line, so, great, another hour wasted."
Cons: "New aircraft, the chairs are broken and old"
Pros: "Very good bording service"
Cons: "Regular. Service"
Pros: "Everythng"
Cons: "Nothing"
Pros: "Personal muy amable"
Cons: "No tienen acceso a cobijas para el aire frío"
Pros: "Atención muy buena y cómodo el avión"
Pros: "Friendly crew."
Cons: "Initially separated from my minor child and had to change seats. Also, my tweezers were taken away."
Cons: "Flight was pverbooked and they put me on next flight , because of that I missed very important meeting"
Cons: "Lost luggage and lost connecting flight"
Pros: "I had a seat in the exit row with plenty of legroom flight attendants were pleasant"
Cons: "mediocre food very crowded luggage took a long time to arrive"
Pros: "quick flight and early arrival!"
Cons: "wierdos on the plane"
Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Cons: "Nothing."
Pros: "They provide any of your requests is they have it"
Cons: "Everything was fine"
Pros: "I flew business class. Having extra leg and seat room made a huge difference in my comfort. The staff on both the flight down and on the flight back were wonderful. I have mobility issues and they made sure I could safely get up to the restroom and to stretch my legs when I needed to. I will definitely fly Copa again."
Pros: "The crew was friendly and informative. Even though it was a full flight it was very punctual."
Cons: "How people are randomly pulled of flights and stuck in countries and cities they dont want to be in due to the airlines overselling policies. It doesnt provide security or comfort as a flyer with the airline and makes me think twice about buying again with airlines that can do this type of things to their customers."
Pros: "I have nothing good to say"
Cons: "I did not like at all the service was very slow and I stole many things from my luggage"
Pros: "All good ! Just perfect"
Pros: "THE SERVICE WAS EXCELLENT AND THE CREW WAS HELPFUL, POLITE AND FRIENDLY."
Cons: "THE SEATS WERE COMFORTABLE BUT DID NOT FULLY EXTEND. IT WAS NOT EASY TO SET THEM IN THE DESIRED POSITION BECAUSE OF THE BOTTONS THAT DID NOT ALWAYS RESPOND THE REQUEST."
Pros: "I've always had a great experience when I travel with Copa!"
Cons: "This airline Lost my baggage and they didn’t help me"
Pros: "The food and flight crew were good. Both of my flights they served breakfast, just for reference."
Cons: "Checkin was poorly operated and the return flight had no inflight entertainment. I have never been on an international flight with no entertainment. There are certain expectations for flights that cost that much."
Pros: "All was. Ganythingood"
Cons: "Nothing"
Cons: "A/c was kept low and hot air was coming out. Told the attendant to turn air on never got fixed. Seat infront on me was I guess broken so basically i carried in my lap the passenger I front of me. Super uncomfortable on seat since the plane was muggy and "HOT", really "HOT"."
Pros: "The service, the food, the Copa Club"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Very friendly and professional service combined with good food"
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Nothing"
Cons: "Sobrevendieron el vuelo, no teníamos asientos asignados y fue terrible 40 min de retraso."
Pros: "The service and employees"
Pros: "Nice crew"
Cons: "Old plane - seat comfort was below expectations"
Pros: "the flight was good, fast, easy"
Cons: "not really the airlines fault, but the airport was a mess because of construction. There was no gate, and we all had to wait on the plane for a while for a bus to pick us up. The bus only held a portion of the passengers, so everyone else had to wait for additional buses. fortunately we did not have a quick connection, but i felt bad for those that did. The only downside about the actual flight was that it was FREEZING. Definitely the coldest airplane i had been on."
Pros: "Convenient flights, great food, affordable prices makes Copa Airlines a great choice for Latin American countries"
Cons: "One of my bags didn't arrive at my final destination."
Pros: "Everything moved smoothly"
Cons: "Nothing particular"
Pros: "Fortunately in the situation described, the staff was great. It felt like every Copa attendant in IAD was there."
Cons: "At the gate there was chaos because a smaller plane came in to take us to PTY (CM357) this morning. The plane was oversold and people were standing in the aisle. It felt like anarchy."
Pros: "all was good except few personal feeling. thou i didn't receive my luggage at the Toronto airport. i don't think this has any thing to do with the efficiency of the airlines, as the connecting flight was delayed due to bad weather."
Cons: "-one of the crew member was kinda disconnected with friendly and smiley face, which we always like to see in our hostesses. -food choice was not available by the time cart reached the middle of the plane."
Pros: "Only one layover"
Cons: "Too long of a wait between one flight and the other. I waited more in Panama than me flighing from Lax to Panama. I could have been home already with that long of a wait! Romelia Gonzalez"
Pros: "I really like how attentive the staff was."
Cons: "Before departing Chicago, I requested vegan food. When I arrived at the airport, nothing had been requested. The staff in Chicago told me they couldn't promise to get me food to Quito, Ecuador, but that they had put in the request for my returning flights. When returning, I spoke with the staff in Ecuador & come to find out that no request was ever put in. There were only notes of my initial inquiry about requesting vegan meals. Fortunately, the staff was great and were able to get me a vegan meal and told me that they put in a request for my connecting flight. When getting to the gate for my connecting flight the following day, the staff tells me that there is no request for a vegan meal. They were great and were able to get me one, but it was a bit annoying to have to keep dealing with the same issue on all four flights, especially, when I had spoken with someone prior to my 1st flight."
Pros: "All"
Cons: "None"
Pros: "best routes to destinations in South America easy connections."
Pros: "This is my first review ever and I'm happy it's about Copa Airlines. I am tremendously impressed! I had such a great honey moon. There's not much I would change! Staff was so nice, food was good for "airplane food", the tvs helped time go by. I wouldn't fly any other airline!"
Pros: "Muito confortável. Boarding muito rápido. Muito bem atendido a bordo."
Cons: "Infelizmente o serviço de bordo não pode ser apreciado, mas entendo que é pela segurança dos passageiros."
Cons: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."
Pros: "The middle seat empty AMAZING!"
Cons: "Bigger glass for wine !"
Pros: "All good"
Cons: "To drop the bag was very messy"
Pros: "All the staff was great."
Cons: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"
Cons: "They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight."
Pros: "The crew was very warm."
Cons: "Seats very tight."
Cons: "the cabin and seats are old and seems dirty"
Pros: "Crew was good"
Cons: "Seat not comfortable"
Pros: "Neat, polite and orderly. Great food!"
Cons: "Not much."
Cons: "Strange use of curtains upfront during flight. I was asked to check my carryon for free to help out with boarding, but then had to wait longer to get the bag in baggage claim. It was the last bag of my checked bags to show up. Checked carryon bags should have a higher priority to return."
Pros: "Friendly and correct cabin crew."
Cons: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Pros: "This non-stop flight was wonderful. The aircraft is comfortable, the whole flight was smoothly, even though it's fifteen hours flight."
Cons: "Bad"
Pros: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Cons: "More options of TV shows to watch."
Cons: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Cons: "Cadeira dura"
Cons: "I couldn’t fly because at check in they asked me to pay for my 2 luggages and I couldn’t afford it so they let me out of my flight and now they don’t want to return my money. Worse airline I’ve ever seen. I’ve been flying international for 20 years and never saw a flight you have to pay for Luggage"
Pros: "Not much I can think of"
Cons: "Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents"
Pros: "Everything is amazing"
Cons: "Everyone"
Cons: "After getting off the shuttle to board the plane via stairs, men at the bottom and top of the stairs both stopped everyone and refused anyone to board. We were stuck on the tarmac for around 2-3 minutes. No entertainment options during the flight. No free food. Only water."
Pros: "Crew good, disembarking slow."
Cons: "A drink and/or snack."
Pros: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Cons: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."
Pros: "yo tenia comida kosher y no me la dieron"
Pros: "Confortable seats, flight on time"
Cons: "The flight attendant kept talking all night with two passengers. I could hear them even with ear plugs. When I finally was able to sleep, she didnt wake me up for breakfast even when I especifically asked to be awakened. And than replied that she wasnt able to wake me. Awful service for executive."
Pros: "Nothing"
Cons: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"
Pros: "The leg place and reclining chair"
Cons: "offering some free snacks and soda (3 hour flight, other than water, everything else is charged). An online entertainment system that actually works."
Pros: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
Cons: "More vegetarian options in the menu."
Cons: "The temperature should be a bit warmer"
Cons: "Offer refreshments"
Cons: "Food"
Pros: "I liked the person I was sitting next to"
Cons: "It was fine, but they scattered my group of six all over the plane because we didn’t pay for special seats"
Pros: "Crew was extremely unfriendly"
Cons: "Better service. Train your people. Learn from azul airlines"
Pros: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Cons: "less ignorant/greedy management"
Pros: "They were very kind!"
Cons: "Probably the space we need more room, so we could stretch our legs and be more comfy!"
Cons: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."
Cons: "Lack of food!! LATAM you are doing it wrong"
Pros: "I liked almost all!!!"
Cons: "The sandwich (cool meal)... The may improve it..."
Pros: "Said Paulo airport was chaos but flight was great"
Cons: "No entertainment. The airplane seems to be an older model."
Pros: "The crew was very kínd!"
Pros: "The seats are comfortable, the attention of the crew is great."
Cons: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."
Cons: "Flight delayed well over an hour, Airport stuff unhelpful, Very below average."
Cons: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."
Pros: "Nothing"
Cons: "It was nasty, disordered. Bad experience"
Pros: "I would fly Latam again, good service and I saved a lot of money"
Cons: "Would like a lil bit more legroom"
Pros: "Wine and whisky"
Pros: "Seat was comfortable, as expected in business class"
Cons: "1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?"
Pros: "there was way too little leg room and the seats went back too far. I love LAN and LATAM because the crew and cudtomer service are always EXCELLENT."
Cons: "Standing too long before boarding at 2am!"
Pros: "Great customer service"
Cons: "Seats are too tight... to deplane we had to board a bus to take us to the terminal... not convenient"
Pros: "Crew was good, food was good."
Cons: "The entertainment, I saw the Wifi stuff when I bought the ticket, but there was no internet connection there. Besides, no movies, no screen... boring."
Pros: "Nice and comfy seats"
Cons: "Don’t have long layovers"
Cons: "They are not friendly with disabilities deaf"
Pros: "On time service and great rates."
Cons: "Better food and more room. Cramped and tight seems. Like your jammed into a can."
Pros: "The crew was fine. I did not like the seats, we could not be comfortable."
Cons: "I already had my seats numbers but when we checked in they changed them. They were not comfortable at all, because I have 2 little girls, they could not lied down to be more comfortable."
Cons: "Online checking doesn’t work? And you won’t know that until you’ve wasted 20 minutes going round and round...."
Cons: "This is Aeroméxico’s B-team from Mexico City to LAX"
Pros: "Crew very attentive"
Pros: "Wifi on bord, staff"
Pros: "El servicio en general de la aerolínea y el módulo de información de vuelos"
Cons: "Que hubiera un poco más de espacio entre asientls"
Cons: "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"
Pros: "The business class amenities were amazing. Food was great and service was great."
Cons: "The Screen in front of each seat is fine but the problem is the very long and boring commercials, your content should be brief and to the point. Plus the price of the air fair can not be justifiable to torture the passengers on their dime... Your Marketing team is unprofessional and uncultivated, please hire decent people that CARE.for the customers and the future of aviation"
Pros: "In time"
Cons: "Seats are horrible, not ergonomic at all"
Pros: "Boarding lines were long, but allowing boarding from both front and rear of plane speeds things up. Small breakfast snack served on flight was nice and appreciated. Pleasant crew members and a nice quiet flight!"
Cons: "Tight seats are tough, but I guess passenger comfort is a thing of the past."
Pros: "The flight attendant for this flight she was really nice and friendly good!! Nothing compared to my flight from LAX TO CDM.."
Cons: "The aircraft was late we stay in the aircraft for 1 hour not doing nothing cuz the in flight entretenimient was block until the aircraft was out to take off"
Cons: "Terrible flight, food was horrible! entertainment has not changes for the past 3 month-"
Cons: "I missed the flight because I was given the wrong door information. In additio to this the airline never called the figjt through the speakers. The worse was the cuatomer service. Will never fly Aeroméxico again"
Cons: "Lost my luggage"
Pros: "Everything but the screaming babies was great."
Cons: "was forced to switch seats by a stewardess from my window to an aisle because some people wanted to sit together on a 9 hour red eye. really pissed me off as I bought the ticket early because I could get a window seat for this. I had been assigned thr window but didn't want to cause a scene."
Pros: "Great service , and very convenient"
Pros: "I liked the food and everyone on the crew."
Cons: "The leg length was so short after my first flight. No individual screens, and what there was was a pretty bad movie."
Pros: "Food was good"
Cons: "Part of my poor experience was because of lack of knowledge of the staff. 1) We had a round trip from Houston. Our destination was Quito Ecuador with a connection in Mexico city. In Houston we were told that we were suppose to pick up our luggage in Mexico City and take it through immigration (we were told that this was very important) We waited for our luggage but in never arrived. After asking around at the airport we were told that the rule had changed and we did not need to pick up our luggage 2) The planes were old with no entertainment."
Pros: "Nothing"
Cons: "The crew was rude. No attention at all. I flew with my 18 months girl that had a cast on her leg and they weren't able to help me out at all."
Cons: "We arrived on time but we did not landed. The pilot kept circling around Montreal and no information was provided to passengers."
Pros: "Entertainement, service."
Cons: "No veggie option for meals even though I asked for vegetarian meal when checking in. Late boarding."
Pros: "I liked that the flight departed and landed on time."
Cons: "The flight itself went well. The best part of it was the professionalism of the staff. The worst part was waiting more than an hour for the luggage to come out of the carousel. This is a record for me. Only two flights arrived at that time at O'Hare International Airport."
Pros: "N/A"
Cons: "Departed late, landed late, old plane that was technologically outdated and uncomfortable, surly crew that seemed put out by the simplest requests, late arrival."
Pros: "Entertainment was good, as well as the crew"
Cons: "I got sick with the food, and the flight was delayed, I'm visiting just for the weekend, so time is very important to me, if you add this two issues, well it's not the best of my trips"
Pros: "Very little"
Cons: "Every AM flight I've taken has taken off and landed with delay. We sit on tarmac or stand at the gate with no announcements from crew, captain, or gate attendants. Rude and inattentive attendants (asked three times for Screen to be refreshed as it didn't work) and each time request ignored. Inedible food, old planes. Yuck."
Cons: "They had a problem with media system, so this way we cannot see any movies"
Cons: "That you hateo pay the 1st.bag"
Pros: "Departure in time"
Cons: "They let oversized Carrie on"
Cons: "We fly in 777 plane, but the crew member already occupied all of my overhead baggage space. I need to move two seat back for my bag. I am already the first passenger on board of the plane. That also cost the other passenger think I occupied their baggage space and be not too friendly with me during the trip. The notice board in the airport is confuse, we know the gate and the depart time, but no one show up until 120 min before the plane depart. And finally the plane delay and no information show the plane will delay for how long. Bad information in the counter My handle of the sit is broken I have photo to proof if you would need it, I save it with me. The lighting system in the plane is very stupid or may be the crew don't know how to operate, every time they just turn on all the light no matter we are sleep or not! This is a red eye flight passenger should have a choice to not get disturb, when the light on I need to turn it off every time! And the next passenger don't really know how to turn the light off that always on during the flight! Super bad flying experience. Not comfortable at all. Can't sleep much!"
Cons: "Old airplane"
Cons: "No IFE; seats rather tight. The sandwich with a slice of cheese and unknown deli meat was almost inedible - why don't they just allow fliers to pay for their own food?"
Cons: "30 minutes late"
Pros: "leg room boarding"
Cons: "the 3 :45 hour delay for what they said were mechanical reasons. The food is really minimally acceptable."
Pros: "Plane service was good"
Cons: "Connection in Mexico city was a horrible experience. More than 2 hours to go thru customs. Seberal people lost connection flights. I will never ever will take this flight again."
Cons: "I didnt like that now they start a $25 fee for the luggage when this was the only airline that never charge for that.. annd also they didnt five mr an advice for advance. Really sad for this."
Cons: "Delayed for no reason, very irresponsible msnagement"
Pros: "The staff is attentive and helpful."
Cons: "Connection time was simply not enough, my first flight was delayed and when i got off the plane I had to run throughout the airport to catch my next flight in the last minute to board. Also they charge extra for your bags but no where in the web page I was informed of such charge."
Pros: "Aeromexico on board service is much better than other Montreal-Mexico flights. You eat, you drink, and you get the feeling that the crew actually cares about your well-being ! Oh and the flight is most often on time..."
Cons: "Checking-in online, getting a seat on the plane before getting to the airport, has been quite quite complicated for me, many times."
Cons: "AEROMEXICO doesn't allow any checked baggage you have to pay for every single piece of luggage that you check so I guess this is not good at all!!! On top of this I called like 5 times to Aeromexico....Reservations...custumser service...reservations again...custumer service again... bottom line each one of them gave me different information?????!!!! so I just had to guess which one was the correct answer from the same company AEROMEXICO!!!!"
Pros: "Boarding and check in was pretty easy and staff was helpful. Food was decent. Flights were ont ime."
Cons: "They had good movies to watch but remote control and headphone jack didn't work well. No USB ports or outlets available. Overhead light didn't move and it was on top of the person next to me."
Cons: "Flight cancelled with little explanation and little help from Aero Mexico to help us get to our destination. Had to request refund instead and have not seen that yet, either- more than a week later."
Cons: "Had trouble getting movies in English"
Pros: "Tv, left and were on time to destination."
Cons: "Flights did not have gate number assigned until 1 hour before. In Lima we could not get ticket via kiosk. We waited until three hours before to get tickets at the counter. One hour of the time waiting was a team meeting of employees in front of the ticket stand while the line grew to 60-70 people. None of the employees acknowledged the line until they were done."
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