I guess they don’t serve drinks on planes anymore
Pros: "We like how delta still has the middle seat open. Makes it feel more comfortable. Also the loading the back of the plane first. Always was a smart idea, glad it’s finally happening."
Pros: "crew was exceptionally kind and helpful. I felt they really cleaned up, sanitized, even participated sanitary clothes and hand sanitizer to everyone."
Cons: "Nothing, perfect. better than expected."
Pros: "Decent entertainment options and snack offerings."
Cons: "Last 6-8 rows were vacant and for some reason Someone was still seated directly next to me. Why on earth the flight attendants (otherwise great) didn’t make an announcement that there was no need to share a row and encourage people to spread out is beyond me. I mean this is the only flight I can remember in a decade that wasn’t nearly or fully booked, you’d think they’d emphasize that. Instead I got to be trapped like it was a full flight next to a guy with no concept of personal space."
Pros: "Movie selection are great"
Cons: "The earphone jack Was not working properly have to hold the earphone plug to the earphone jack the whole flight to watch movie"
Pros: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Cons: "Be on time , delayed for an hour"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Cons: "Took forever to wait in line to board this relatively small plane."
Cons: "Seat was old and killed my back. Paid for a comfort plus seat, but from what I could tell it was no different that economy. Still had to gate check my single carry on, no entertainment system, no in flight texting. I felt ripped off"
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Pros: "Boarding was organized"
Cons: "They didn’t turn on AC until we landed in Lima, during bording they were hurrying people to get on their seats fast"
Pros: "Everything was great as usual. Copa is an excellent airline."
Cons: "Although I pre-coordinated bringing my service animal on the flight, copa denied service and my family was not allowed to board the plane. Copa stated my paperwork was not acceptable to Peru. I bought tickets on Avianca and traveled with my service animal and had no issues entering Peru."
Pros: "Crew was not friendly with our limited Spanish. It felt like they were angry with us that we asked some questions in English"
Cons: "Food options"
Pros: "During check in they were nice. Food was served and was pretty good."
Cons: "I did not like the gad smell that we got before departing."
Cons: "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
Pros: "The cabin was very comfortable, staff were friendly and professional."
Cons: "I actually didn’t eat a meal, since I opted to sleep, but the food actually looked good — even in Coach!"
Cons: "I bought my ticket in June with a window seat. When I got to Copa check in they told me I didn’t have an assigned seat (and I got there very early) and that she couldn’t help me get a seat assignment until I got to the gate. Then at the gate very poor customer service and she gave me a middle seat without even really looking at the flight. On thr flight food was mediocre. Not good aircirculation on the flight, ac was not good. And I was also on the last group to board, boarding process was a disaster. Will not use Kayak again."
Pros: "I like to have my luggage back and not going back to the airport every day"
Pros: "All the crew in CR and Guatemala were very courteus and professional."
Cons: "Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from"
Pros: "The crew was really rude"
Cons: "The workers employees , the flight attendants could be more nice"
Pros: "very nice timely flight, overall great attention to safety and professionalism, also had plenty of space and great entertainment!"
Cons: "one more pass through cabin with a snack on the 5 hour flight would have been nice!"
Cons: "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"
Cons: "I lost my flight, really slow service (40 minutes on the line), bad actitude, NO REFUND. This is mi first and last flight purchased by Aeromexico. I hate you Aeromexico."
Pros: "My seat assignment was changed, and I was in an empty row."
Cons: "I had a very difficult time hearing the p.a. announcements...and I'm not hard of hearing. Also, with the exception of one or two of the flight attendants, smiles were at a minimum. It didn't effect my safety, but it sent a message of indifference."
Pros: "I really liked the Tv screen on the 737-800 Toronto to Mexico whoever i believe they should be adding 737 Max to this route as Toronto is a megacity and this plane is kind of old for serving this busy route"
Cons: "The plane seats are so uncomfortable i was trying to sleep on that for like 3 hours without success"
Pros: "Good flight"
Cons: "It was going to be a 45 mins delay, turned out to be 1 1/2hrs"
Pros: "my bag came back to me without many of my belongings. thanks for hiring such standup folks, aeromexico."
Pros: "Great experience overall on this flight, only problem was that my lie-flat seat was broken and would only recline. Good food, great crew. Staff at Aeromexico Premier Salon Lounge were OUTSTANDING! Food could have more assortment, but was better than most lounges in the USA."
Cons: "lie-flat seat was broken and would only recline, so didn't really get what I paid for. I wasn't the only person with the problem, as 2 other seats were the same. MEX airport desperate need renovation. It looks like something from the 60's that hasn't been maintained well. Not up to standard for a country's Capital City."
Pros: "Not a single thing. Worse experience every flying with an airline"
Pros: "The plane is amazing and the crew was very nice and helpful"
Cons: "Everything was all good."
Cons: "middle seat was not blocked like most other airlines. Plane was full"
Pros: "The check in process was very nice and smooth. The staff was so nice and friendly. Flight attendants were very nice too."
Cons: "The seats are just too squished. For a ten hour flight, it was SO uncomfortable."
Pros: "The plane was nice. The captain was friendly and informative, and the flight was great."
Cons: "The food was pretty mediocre with a small soggy sandwich that I didn't bother to eat. They force you to watch a very long and extremely boring trailer for Disney. You can't turn it off and have to sit through one bugman movie trailer after another."
Pros: "Entertainment app and selection of movies good. Also love that you have diet Dr Pepper on your flights. Boarding process efficient"
Cons: "The USB plugs and lower converter plugs didn’t work for the entire flight. Cabin temp is too low, why always freezing??"
Pros: "Crew was good for the situation."
Cons: "Made me check a bag saying the overhead bins were full. When we got on the plane there was a huge amount of bin space. Wasted 45 minutes of my time waiting for a bag. Made us sit on the plane for two hours before takeoff even though they knew we were delayed upon boarding."
Pros: "They were very apologetic about all of the delays and they tried to make it up to us the best they could."
Cons: "Having a plane that was properly prepared to fly. Not stealing my Lemoncello Cream and tape measure."
Pros: "Plane was full. Finding overhead storage was tough. And, we checked luggage. The seat was small, but I had leg room and no one reclined their seat. There are a lot of extras one must pay for. But, the plane was on time and the crew was pleasant..People are accustomed to this treatment. There is no joy left in the flying experience."
Cons: "I did not understand the entertainment system. I read a book."
Cons: "Plane was late arriving from California because of mechanical problems. Then we sat on JFK runway waiting to take off. Pilot said we'd be taking off in about 9 minutes. A half hour later we took off. In the middle of the flight a loud horn went off in the cabin. It lasted for about 20 seconds. It was really quite alarming given the earlier mechanical problems. No explanation ever given."
on a 5 hour flight from toronto to san fran, no crackers or cookies, nothing. i was surprised. I liked the wider seats coming home. I hated being put in section 5 and don't know how you figure that stuff out. I bought tickets mid summer. was it because I was economy? I am 75 and had to turn over my carry on both times. It is hard for people of all sizes and disabilities to fit into spaces. I liked the staff, and that we got through the fog. You are stuck with planes and economics in order to function, so whoever is reading this, it's nothing much you can do, except, perhaps, offer a tiny snack free on 4 + hour trips.
Did not try the food . But it was a new plane for Rouge and it was great!
With significant delay due to weather, there was very little information provided to passengers regarding time when pilots will arrive while sitting on the plane
I COULD NOT GET ON THE FLIGHT BECAUSE THE AIR CANADA CHECK-IN STAFF COULD NOT CHECK ME IN NEITHER COULD THEY DIRECT ME TO THE ALTERNATIVE CHECK-IN AIRLINE I DIDN'T FLY AND HAD TO REBOOK ANOTHER AIRLINE, PORTER FOR THE FOLLOWING DAY. I NEED MY REFUND FOR THE RETURN LEG
Flight was almost 30 min late. Food was terrible and such tiny portions!! Passengers were hungry. Entertainment system is fine.
Bumped us from flight without telling us! Booked us for the next day. Didn’t have a hotel, so I had to book a room at the Sheraton and hope I get my money back
Stuck at the gate in the plane for an hour while they tried to repair the water and bring enough water for 400 onboard. They brought 90. Another half hour delay for them to get more water. (Don’t they know when flights need service?)
Our flight from Incheon was delayed by about 30 minutes so we were bumped off our connecting flight in Toronto to New York. Yet our connecting flight was also delayed. They would not allow us to go on that flight yet they put people that were on standby on in our place. They did accomodate us with hotel, transfer and basic food vouchers, but our flight was the next day, so I missed going to work. I am not happy. This was my first time on air Canada and it will be my last.
The check-in process was a disaster. 2 hours to check-in for PRIORITY boarding. We have never in over 40 years of travel experienced such a poor and lengthy check-in. Luckily, security and customs was nearly empty so we could breeze through it, and they intentionally delayed the plane half an hour to allow passengers to make it. The rest of the flight was as expected (in business class). But our luggage never made it to San Diego. We tried to locate and Air Canada rep at baggage claim but we were told that no one from AC showed up that day. I had to make a claim for our luggage by calling in to baggage services with AC and I was told that only because I had 75k travel status with AC would I get my luggage this week. Let’s see! I know many people that were waiting in line with me at Pierson missed their flights. Total disaster at Pierson this week.
Boarding was the usual inefficient zone 1, zone 2, family’s with children and the disabled, zone ad nauseam. There was no food inspite of the boarding agents telling us part of the delay was for provisioning. It was late and they left us on the tarmac for close to an hour before take off. The one thing that could have made the situation better was them telling us when we were going to take off and then taking off within 15 minutes of that time.