All good but wish they had offered ear phones.
This was an excellent flight with very few people on board. Only issue was the 30 minute departure delay and this was communicated well so we weren't left hanging. Traveler communications in Cancun airport aren't the best, but that isn't AC's fault.
Cons: "The crew should be trained more on customer service"
Cons: "Took 45 minutes to get through Calgary security, long line ups"
Pros: "Great Crew"
Cons: "Slight departure delay - no big deal"
Cons: "Seat didn't recline and touch screen on TV was working but it took some work -- I had to press and hold and the little arrow would fly all over the screen"
Pros: "Politeness of crew. The employee at Toronto was able to change my middle seat to aisle as requested. My original seat was aisle but it was changed and I found out in Boston."
Cons: "That it was cramped. I was on a 4seat row, aisle, but I had the man next to me encroaching on my leg and arm space"
Cons: "After a delay on my first flight, I managed to get to the gate with a few minutes to spare and the door open. The desk agent refused to let me board the plane."
Pros: "On board crew was friendly and capable."
Cons: "My first and last flight on the CRJ 9. It's much less comfortable than a prop plane, for a 90 minute+ flight."
Cons: "Very cramped like sardine tin. Not enough flight info boards in airport and they were hard to read m"
Pros: "The crew were friendly and efficient."
Cons: "Being delayed for mechanical issues seems to happen more often now, which gives pause. Obviously we want a safe aircraft and I'm glad they deal with the issues, but why are these issues popping up more frequently now? Also, the seats are very uncomfortable for a tall person - no lumbar support"
Cons: "That had to be the most cramped, uncomfortable airplane seat I have ever been in. And the coffee was awful."
Cons: "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."
Cons: "Delayed without notice and broken sound system for tv screen."
Cons: "The seats are large, but they tilt forward. I'm 6'2" and have anxiety issues related to spinal problems. That forward pitch in the seat (half way up the seat) is an painful problem for people like me."
Cons: "I could not get a seat assignment or a boarding pass for my connecting flight"
Cons: "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."
Pros: "Ease of booking"
Cons: "No complaints"
Pros: "The crew members were also friendly"
Cons: "The boardung gate was changed but no announcement was made"
Pros: "Service was amazing. Flight was intime and they helped me with my luggages to be transferd directly to the last country eventhough they are two seperate booking"
Pros: "The staff was helpful and courteous. I liked the tv selection especially the Canadian content."
Cons: "The flight was delayed because of electric problems. The complimentary snacks aren't as good as other airlines."
Pros: "It was such a nice normal flight compared to the other flights on this trip."
Cons: "Still too much carry on to deal with before take off."
Pros: "Very good !"
Pros: "Paid for the "upgraded" seat only to be told we had to be in the back of the plane. Moving back all rows had one person and one chair open, so we had to sit apart. Useless crew as an elder couple asked to sit together and were told to check with passengers. Oh and the flight was delayed 3 times."
Pros: "The landing..."
Cons: "Left late and overall once again did not find the staff to be exceptionally helpful."
Cons: "French annoying"
Pros: "Air Canada you suck. Told us that our flight wouldn't leave before we boarded as the computer system was down country wide. We still stood in like for an hour and hey could have manually checked us in as they did others. We were promised no planes would leave and when we got to the gate our plane was pulling away leaving 10 of us to scramble to find another flight. Customer service argued with me saying no flights were going to Ottawa and my Kayak app told me otherwise. Thanks for making my flight home for a funeral that much more stressful and having my family wait 4 hours risking all of our lives with freezing rain drive home."
Pros: "The flight was on time!!!"
Cons: "I find over the past 25 years that I have been flying with Air Canada the customer service has really went to the dumps !!! Every body is rude and don't understand why."
Pros: "Liked being distracted by a free movie."
Pros: "I didn't get any food or entertainment.. however the staff were very professional, polite, and helpful when needed to be."
Pros: "Quick easy, I hate that I have to go through sercurity again... but oh well."
Cons: "Refer to last one."
Cons: "Flight was 45 min late leaving & I only had 1 hr between the next flights. Because Winnipeg is a small airport, I just made the next connection but no time to go to the restroom."
Pros: "The airport had no lines, security was fast and easy."
Cons: "Air Canada employees are rude and inconsiderate. Terrible experience. When I asked for help I was handed a card to call customer support. I was hung up on and missed my flight. Had to pay for a rental car and hotel and missed a day of work. I'm still stuck in the Fort Lauderdale airport 15 hours my flight departed. Never flying Air Canada again."
Pros: "I thought the overall service was very good. I like how well the crew communicated with the passengers and how smoothly everything went."
Cons: "The food (dinner: chicken with rice, breakfast: eggs) was ok, maybe even a little yummy, but could've been better (eggs where a bit too wet). I also felt like the movie selection was rather disappointing. A lot of not so great hollywood blockbusters."
Pros: "We checked in online and were able to very quickly and efficiently check our bags and board."
Cons: "We did not have in flight entertainment. We had to pay $10 to rent an iPad."
Cons: "We nearly missed a chance to disembark between storms because an idiot decided to grab his bags before we could move. None of the flight crew came to yell at the dummy who was holding us up."
Pros: "New interior felt clean and the new entertainment system felt responsive with a large amount of movies and shows to view"
Cons: "seats were very hard with reduced legroom after you recline. Lavatories were far and few. Food was mediocre with 3 meals, I had to ask for extras."
Pros: "Price good; seat comfort OK."
Cons: "Late to board, late to take off, late to land: no explanations other than "We're third in line.""
Cons: "Simple mistakes which could and should have been avoided made us late. The food and drink service should not have been a charge on such a long flight."
Pros: "Boarding and food was good"
Cons: "Entertainment options were out of date and"
Cons: "Connecting from London through Toronto to Winnipeg couldn't be accomplished in a 2.25 hr layover. Long line for immigration and and enormous line to go through security again meant I missed my flight and the next one was full. It gave me 5 hours to think of all the reasons why I won't connect through Toronto again."
Cons: "Flight left almost one hour late"
Cons: "air canada overbooks their flights....consequently, i wasn't able to be on the flight that i had booked with kayak. they have flex seating which gives business people who fly alot preference to change their flights at a moment's notice. bad policy for the rest of us."
Cons: "gate was changed without an announcement flight was twice delayed"
Pros: "Ease of boarding"
Cons: "My husband being injured and in severe pain!!! It ruin our anniversary which was on the exact date of the accident, 4/8!! The sandwich had a razor thin slice of turkey on a big roll!! Shane on them!"
Pros: "Organized boarding and in flight service"
Cons: "Late departure"
Pros: "view of the Andes was amazing."