Very good, despite we had a delay because of some problems at the airport.
No boarding announcements leading to the usual confusion and people trying to board before their group number.
other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....
LOCKED MY BAG WITHOUT CONSENT. Had to have my zippers cut upon arrival in Costa Rica.
Pros: "The flight was very calm. The crew was friendly all the time."
Cons: "The food"
Pros: "Both of my flights were on time which i know sounds basic but all of the flights i’ve catched from SJO to X were late and this time my connection in Panama was only 1h15 and we got there earlier, so that was nice!"
Cons: "A bunch of seats were free and we were mostly sat all together (3 person next to each other).. With the covid situation i think it could be good to be more separate if possible"
Cons: "The amount of turbulence experienced was ridiculous. The landing was rough. This was the same for every flight with Copa on my round trip from SJO to MDE. This was extremely concerning."
Cons: "Some passengers bring two or more big carry ons and the airline should police its own rules better."
Cons: "Zero entertainment which seems like should be standard these days"
Pros: "I thought we were going to die. There was tremendous turbulence. Crew did not advise if this was to be expected and if they are worried etc"
Cons: "Better communication other than out on your seat belts. My seat was fixed and I could not move it back either"