Simply as follows:- First, there was no vegetarian option for the meal Second, only 2 washrooms for the entire economy class.
It would have been better if they don't separate families in seating. We were seated in the aile row in the middle of a family of four. It would have been better if they they seat the family of four together than separated.
No headphones given for inflight entertainment. I missed my flight from the previous day and the customer service agent tried to extort an additional $100.00 US from me for missing my flight. Really?!
Boarding groups were called up in Spanish only. Luckily I know some of the language. They gave out grilled cheese sandwiches and a cup of fruit. I was very disappointed. I could only eat the cup of fruit because the only other option was vanilla pudding. The entertainment system and seating were great though.
I was supposed to have a lay flat seat but they switched planes and there was only a chair
Copa me elige como "voluntario" para cambiarme y poder enviar a una familia a la cual había sobrevendido los tiquetes. Finalmente me envían a las carreras con Avianca, pero Copa lleva mis maletas hasta Panama y luego las devuelve a mi aeropuerto de origen, dejandome sin mis pertenencias y además no asumen la responsabilidad ya que dicen que es problema de Avianca Literalmente vi cuando el avión de Copa se lleva mis maletas, sus funcionarios en Bogota, incluyendo la gerente local me aseguran la entrega en Miami, pero simplemente era para poder engañarme y dar el cambio de silla por sobreventa
More information is needed on travel Requirements in the check in website
the planes are not modern there are no phone chargers
As usual, the flight with normal legroom was not very comfortable, but the second flight was much better because we had paid for extra legroom. It was very nice to check our bags without an extra fee.
I liked the friendliness of the crew and comfortable flight. All good.
Seats are absolutely not comfortable and large enough. There’s a limit and you stepped over it. I understand that there’s a business class, however for the price it costs, it’s just plain stupid for a 50 minute flight.
The crew was great! They waited for me as Air Canada flight was delayed by 1:15 hours from Ottawa to Toronto. I am a bit disappointed that we could only use wifi for entertainment but I survived! The only thing I would of liked is a more comfortable seat. The seat cushions are not thick enough for flights longer than 3 hours. Aside from that, everything was great.
only a bag of chips and a bottle of water in business class was served
I like the crew they're very friendly. I don't like. on five hour flight they not offered snacks. Any drink. Not even coffee
Usb plugs for charging your phone does not work in every flight. uncomfortable chairs even in higher categories.
Flight to Bogotá delayed by 3 h Missed connection from Bogotá to Guayaquil. Avianca unable to bring us to Baltra on time Overall delay 36h. We missed boat departure from galagos. Overall 10 day trip needed to be cancelled. Avianca was completely un-professional.
The seats were very uncomfortable. I would have upgrade or got different flight if I knew. I usually sleep in the plane but I couldn’t sleep at all. Very uncomfortable. Also no food or drink everything was to purchase, and that’s u usual for international flight.
Poor In food , poor in entertainment , passengers don’t get for free not even water
Flight delayed by an hour and 5 mnts, missed my connection from Ccs to porlamar, had to stay over night hotel cost and new tickets.
The flight was overbooked and the solution gave was unrespctful. I arrived 4 hour in advance in the airport and only after 2hous was possible suggest a different ticket with another company LATAM, I have accepted, but when I was checking in at LATAM the tickets was issued without luggage, what it is absurd since I have bought my tickets including it since the beginning. Due to the timing for the next flight was not possible return to Avianca to claim due to the distance between Both companies Avianca and Latam since were located in different terminals. I have insiste to the crew of Latam to call Avianca to solve it, but they could help they were alleging that only paying a thousand pesos Mexicans ($1,000 MXN) to dispatch my luggage would be accepted and I have no money at all. So I had to beg for others passagens, it was an humiliating to exchange luggage with who was platinum in order to return back the luggage in the connection airport in Brazil (GRU). I have no clue that a judicial process would be taken from my side due the lots of stress in sequence by the non professional treatment with a passenger that was just following everything said by Avianca.. Long hours of waiting until next flight and only arrive at final destine in 6hs later..
