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Pros: "nice attitude and everytime smiling and last food before just landing"

Cons: "Make sure the customers have the right gate in the boarding pass, I almost missed the plane because of that thanks to a Copa'employee who gave me the wrong gate"

Pros: "Service was good and they provided food."
Cons: "No problems to report."

Pros: "Older aircraft but, comfy. Meals actually offered and alcoholic drinks offered without fees. Did have an inflight movie."
Cons: "Crew was a little bland. Few smiles, seemed put out by requests. No WiFi offered."

Pros: "Excellent"
Cons: "nothing"

Pros: "Great service , reliable airline"

Pros: "Crew were friendly, drinks plentiful, food decent."
Cons: "Plane delayed both legs, no communications from airline, no assistance or compensation offered. Ancient plane, one film on a 9 inch screen about five rows away. Terrible sound. Huge queues at check-in. Took seven (literally) employees to work out how to cope with a US visa (vice an ESTA)"

Cons: "There were no vegetarian lunch options."

Pros: "The crew was OK. Seat comfortable."
Cons: "Copa in general is good."

Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."

Pros: "Our flight got delayed due to freezing rain. The crew was so friendly and accomodating and answered any questions passengers had about the flight. Agents were waiting for us to further accommodate passengers with missed connecting flights. The process was so easy and effortless. Thank you Copa!!"
Cons: "One of my best travel experiences!"

Pros: "On time , the crews"
Cons: "The food , and videos , individuals screen"

Pros: "All the steps were efficient and friendly from the ground to the air. The nice attention of the COPA air personnel was also appreciated"

Pros: "Flight made it on time, exactly as scheduled, despite a delay during boarding of almost 1/2 an hour. But other than that, good flight."
Cons: "Boarding and takeoff were delayed almost 1/2 an hour."

Pros: "Excelente"

Cons: "Not much room for legs ... I am petite ..can’t imagine regular and tall people’s pain"

Pros: "The crew was nice and attentive."
Cons: "The plane seemed old and dingy. The food was not good at all."

Pros: "Pilot and updates Service quality"
Cons: "Pillows and blankets in business class"

Pros: "Food was particularly good in business class."
Cons: "Very minor point on not having an entertainment system, but the flight was short at just over 1hr. It was hard to understand some announcements over the speakers because of the sound system plus the fast talking with heavy accents"

Pros: "Everything"

Pros: "Im requesting a refund."
Cons: "Copa airline is a terrible airline. Not sure how they still in business. The ticketing agents were extremely rude and show a great deal of careless towards their customers. I arrived had already checked in, i had no luggage i simply had a backpack and a carry on bag.She told me that my plane was gone 1.5hr before departure. She went in the system type customer missed flight. What she did was deceptive, unethical, and of course should be illegal. I still believe that flight was overbooked, copaairline had to cancel my previous flight due to the weather. When i contacted copa airline directly nothing they could do they said. I was advised by copaairline to wait 3-4 hrs to reactivate my ticket. I was told specifically by a gentleman that there was a flight boarding at 12am. I waited at the airport for about 8hrs to find out there wasno 12am flight that day. I cant make this up people, i have never in my entire life experience that level of stress and anxiety. I want my money back!!!"

Cons: "They has 3 English entertainment selections for adults and 2 for kids 13+, nothing for actual kids."

Pros: "Excellent service"

Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"

Pros: "On time as usual, good service"
Cons: "The temperature, too cold"

Pros: "Overall the service was very smooth, enjoyable flight"
Cons: "The space for waiting for boarding at Panama airport is tight but i believe they are in the process of building a new terminal"

Pros: "Love the fast flight"

Pros: "A lot of leg room compared to other flights. The flight attendants were very nice and attentive. We were well fed and hydrated. When we missed our connecting flight due to weather the airline had everything figured out before we even landed. It was very organized and they apologized for the inconvenience to us."

Cons: "Check in for baggage took forever with one person especially knowing that there is a 2 hour queue for customs. Many were on the line on customs and can see the gate but crew would not do anything. The whole process upon arriving to airport to boarding gate took about 4 hours."

Pros: "The flights left on time"
Cons: "The food is really bad"

Cons: "La comida no es adecuada para un viaje de tantas horas"

Pros: "Las atenciones son buenas"
Cons: "La comida no es buena para un vuelo de 6 o 7 horas"

Pros: "Nicely equipped, modern planes and a great crew."
Cons: "All good."

Cons: "Food was really awful"

Cons: "FOOd was terrible"

Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."

Pros: "Didn’t have to wait much for the connecting flight and Peruvian Crew was way more hospitable than the previous Panamanian Crew. But, still I would encourage you learn some Spanish."
Cons: "Food not quite as I expected and planes were quite small on both flights making the whole trip uncomfortable."

Pros: "Excelente la aerolinea COPA y muy buenos precios"

Cons: "Very limited Business Class menu. No entertainment system."

Pros: "I arrived just in time to check in for my flight & was moved right ahead of the line. The ticketing agent changed my seating to a more comfortable arrangement after I told him how exhausted I was. Overall, good service."
Cons: "I only had one hiccup w/a rather bizarrely unpleasant flight attendant that wanted very badly to make me change my seat. Otherwise, the rest of the crew was lovely!"

Pros: "Direct flight from IAD to PTY. The flight left on time and arrived early. Bags came out quickly."
Cons: "The announcement of sections boarding where barely heard and caused confusion when boarding. My seat was broken. The recline button was broken and it made in difficult to adjust the seat. I'm 78 inches tall and need every bit of room I can get. The adjustable headrest was also broken, it would stay in position which mean t that it was pretty useless to me."

Cons: "My bags seem to have been misplaced! I look forward to Copa getting back to me about their location so that I can retrieve them."

Cons: "Services overall"

Pros: "Friendly staff. Always on point with luggage. Never had any of my lugagge lost in any of my flights with Copa."
Cons: "Entertainment was not kid friendly. Shows such as Empire and Flash that had scenes of kissing and sex were not appropriate to be displayed on TV's that are not personal and are for exposed to every passenger to see. The food also is something that needs to be improved. The sandwiches are horrible, none of my kids and I could eat it. Just gross."

Cons: "Improvements entertainment and friendly staff. Flight attendant with complaints during selection of foods from passengers."

Cons: "Boarding"

Cons: "No announcements when boarding. The speaker system was not used once"

Pros: "Comfort and crew were excellent"

Pros: "Short plane ride"
Cons: "Second plane from panama to Costa Rica, the crew embarressed me and my friend and I will never fly on that airline again if Sandie Machida ever works on it. She is the ruddiest and most unprofessional flight attendant and needs extra lessons on costumer service and how she hosts guests."

Pros: "Crew was great. Space was good."
Cons: "The seats are a bit old and worn, it was a uncomfortable after a little while."

Cons: "Vegetarian meals are really tasty and nice"

Pros: "Crew was not friendly at all. Didn't smile or said hi when boarding"
Cons: "Friendlier crew members"

Pros: "Flight was on time and boarded quickly."
Cons: "Nothing."

Pros: "Free ‘Caribbean Plus’ upgrade."

Cons: "uncomfortable seats"

Cons: "Long wait before departure"

Pros: "The flught was routine, with no huge delays and the type of service expected on a 2 hour flight, including a sandwich and beverage. There was in flight entertainment but we elected to use our own devices."
Cons: "Avoid the 'coffee' - im not a coffee aficionado but it was unthinkable, didn't taste like coffee at all."

Pros: "Left on time, smooth flight, easy immigration & customs in Granada. 30 min flight so no food or drink service."
Cons: "A Caribbean promotion video played with audio over speakers, just quiet enough to be unintelligible but loud enough to be irritating. Most passengers were trying to sleep."

Pros: "Our flight from Paramaribo to Port of Spain left 30 minutes ahead of schedule, something I would never have associated with the laid back style of Suriname. Note, no entertainment or use of electronic devices during the flight."
Cons: "It was an early morning flight, scheduled for 5.40am. Since the airport is 60 mins from Paramaribo, we had to leave our accommodation at 2.30am. Only tea, coffee, water and soft drinks offered for refreshment on the flight, so BYO breakfast."

Pros: "Arrived on time."
Cons: "Plane was run down. Entertainment not working."

Pros: "Good flight on time overall good"
Cons: "Passage ways narrow causing u to be constantly bumped into if aisle seat"

Pros: "Flight was shorter instead of the 55min"
Cons: "Boarding was bad, they speak to you like stuip and you have no write to ask questions. Not my best flight"

Cons: "Everything"

Pros: "Lovely crew. Polite. Welcoming."

Pros: "I liked the ease of checking in at the airport after doing Web check in. I like that a meal is served. I like their mostly on time departure and landing at destination."
Cons: "If I have a seat in the front of the plane, I don't really like the boarding from the back practise , mainly because it makes me nervous that by the time I get on, space in the overhead compartment above or near my seat will already be taken by persons sitting in the back."

Pros: "I didn't get my suitcase I was told I would get it later the same day That didn't happen The next day I was again told it would be delivered to to me It wasn't I had to call again the following day Absolutely ridiculous!!!!"

Pros: "Everything"

Pros: "The washroom was kept clean. Please keep this up as it is one of my concerns when I fly CA. Intermittently the flight attendants should clean it like it is done in Cathay Pacific. It makes the flight enjoyable."

Pros: "Check in was very efficient. Kudos in this area."
Cons: "Please keep the washrooms clean on all flights. It is important service in traveling."

Pros: "They were accommodating, airline not too strict and unreasonable with luggage They flew direct and no connecting flights! loved that! They allow a free bag when other airlines you now have to pay overall was a really good experience and I would definitely fly with them again!"

Pros: "Schedule worked,"
Cons: "Could not get a comfortable view of the video screen."

Cons: "Seats are hard and uncomfortable Food is blah, staff are fine, TV screens are small and hard to see (didn't watch movie, but glanced up occasionally) Seats are hard and uncomfortable making the whole experience miserable."

Cons: "Airplane's overall conditions were mediocre. Toilets were extremely dirty. Seats were quite uncomfortable. Even the first class section wasn't worth the upgrade. Was unable to book vegetarian option for food. Can't imagine why they assume everyone eats chicken. I'd think twice before flying Caribbean."

Pros: "I liked that the crew was very helpful and courteous during our time of sickness."
Cons: "The plane was hot and humid, food poisoned my sister."

Pros: "The pilot and crew were engaged with the passengers. The pilot informed us of the journey; how we will get to NY."
Cons: "I was saving my food for later. It was on the tray table. It was removed when I was sleeping. I woke up just in time to asked her before the attendant moved. She reported that she would get me a fresh one. I supposed she had already mixed it with the trash why she promised a fresh one. She never kept her promise. I mentioned it when I was coming off and was told that I was going to get cheese and crackers but what was supposed to happen did not matter that she told me that because it did not happen. I put the cup on the other tray table because it wad trash. The sandwich was close to me. Other than my gripe over my food taken away, I have no complaints. My expectation was exceeded."

Pros: "Both flights were ahead of schedule."
Cons: "The seats were hard as rocks, causing a lot of pain."

Pros: "It was spacious and we got hot meals on both legs of our round-trip flight."

Pros: "The crew was very nice"
Cons: "Seat not as comfortable as a business class seat should be"

Cons: "Had to fly to a different island first. Hate this island hopping."

Pros: "Good customer service"
Cons: "My broken armrest. It damaged my clothing."

Pros: "Surprised we received a meal for a short flight. Was a very nice added bonus"
Cons: "Flight was delayed before boarding then an extra delay after boarding and for those who sit in the middle seats, it was just uncomfortable all around"

Cons: "Flight was 2 hours late! The food was just awful. Tasted like leftovers."

Cons: "The baggage handlers destroyed my suitcase"

Cons: "It was the most frustrating flight ever long delay and not enough information"

Pros: "This is my first time flying with Caribbean Airline and was truly impress. The flight crew was great! Absolutely no problems at all. I would definitely recommend."

Pros: "Great flight, right on time, exceptional service"
Cons: "For the time of morning breakfast shoulg be served."

Pros: "NOTHING"
Cons: "How is it the plain at the gate all night n we still leave late and nobody give us any updates to why ...stwwww"

Pros: "Everything"
Cons: "Nothing"

Pros: "Flight was on time"

Cons: "poor service"

Pros: "the food was good"

Pros: "Continually being informed from the tv. Especially when the tv showed the map and the location of the plain before landing"
Cons: "Didn't get any snack. That would have been a plus. Plus the staff could have been a bit more hospitable"

Pros: "the food given on the airline was great especially since it was hot the flight attendants were pleasants"
Cons: "the seats were comfortable if i were told how far back my seat was , i would have changed me seats"

Pros: "The offered a light meal; Caribbean inspired. Began boarding the plane from the back to the front."

Pros: "I was a bit skeptical after reading the reviews and wanted to cancel my flight, but Charmain_Marie convinced me to give CAL a try for myself and I did. It was an excellent trip from web check-in to reaching to the airport and check-in luggage. The flight crew was very polite, warm meal, tea or drink. Pilot was great, flight was great apart from a few turbulence. We reached our destination five minutes before scheduled time. So overall my trip from JFK to KIN was excellent I have nothing to complain about. Experienced things for "yourself" don't rely on the reviews that you read because if I did, I would have cancelled my flight. Thank-you CAL for my marvelous experience with you and you just gained a new customer. They say one bad apple spoil the bunch, but if you didn't have a bad experience with CAL don't follow the few that may have maybe because they don't adhere to rules and regulations. And yes TSA do check bags for security reasons because my TV was opened for inspection to see if it was ok and resealed with the TSA inspection card inside, nothing was missing from my luggage's. Thanks CAL excellent experience with you guys."

Pros: "It was very nice they give us a gift on the plane returning to J.F.k. The food was not that great."
Cons: "not enough room in the small plane"

Cons: "I didn't like that airline personnel took it upon themselves to cut off the lock on my checked suitcase, rummaged through my things and left everything a mess. The least they could do is replace the lock they unnecessarily destroyed."

Pros: "Timely departure of flight. The fact that you are still allowed a xhexked piece of luggage and served a hot meal. Our flight also landed earlier than expected which was a welcomed bonus."

Pros: "The schedule of the flight was good"
Cons: "- pushy flight crew and not responsive - the pilot missed the landing at Cheddi Jagan airport twice because of bad weather and then told us that he would have to land in Piarco if he didn't make the landing on the third attempt. What pilot does that? I thought it was a joke at first but it was real. I have been traveling back and forth to Guyana for over 20 years and this was a first. Pilots have said in the past that there is bad weather but not attempt to land. Startling customers saying that you missed the landing is the completely not the way to go."

Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"

Cons: "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."

Pros: "Everything was on time considering the heavy Holidays travels."

Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."

Pros: "Seat extraordinarily comfortable"

Pros: "Not a lot. Entertainment options on board were decent. Food was alright."
Cons: "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."

Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"

Pros: "The pasta meal was quite good"
Cons: "Some more space. Individual entertainment. Air quality"

Pros: "Yrs"
Cons: "Dunno"

Pros: "Seating had more space, the crew very relaxed and good humour as well as professionalism."
Cons: "Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft."

Cons: "Food quality"

Pros: "Good range of entertainment, comfortable seats."
Cons: "Some dinner choices had become unavailable by the time I ordered."

Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."

Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."

Pros: "On time,"
Cons: "WiFi didn't work."

Pros: "Wide choice of films on the flight, boarding was hassle free."
Cons: "Crew could have been much politer when asking about the food wishes of others. Seemed to have no idea how to walk through the aisles, hitting my head and shoulders more than once while walking through."

Cons: "Seats and screens, usb charging points"

Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."

Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."

Cons: "Typical tight seating, aircraft showing age."

Cons: "The wifi signup process not seemless with Android."

Pros: "Very attentive crew"
Cons: "Boarding gates"

Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"

Pros: "The seat was cormfortable and the entertainment was dope!"
Cons: "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"

Pros: "Considering it was only a 2.5 hour flight, the snack was fairly good."

Pros: "The crew were great, entertainment was good."
Cons: "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."

Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"

Cons: "Make seat available for two of us together not every one in a deferent row"

Pros: "Even thou flight was delayed we arrive at a decent time."

Cons: "Flight could have been on time"

Pros: "No"
Cons: "No"

Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"

Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."

Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."

Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"

Cons: "No food on the International flight from Kingston to Miami."

Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."

Pros: "Plane was new and clean..good leg room."
Cons: "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."

Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."

Pros: "The legroom."
Cons: "There was nothing not to like."

Pros: "I liked the room."
Cons: "There was no entertainment. Could not get seats together."

Pros: "Great crew, comfortable flight."

Cons: "KTerrible coffee. Tasted stale"

Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."

Cons: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."

Cons: "The vegetarian meal is always vegan, I miss the dairy :("

Cons: "Un necessary delays from start to baggage pickup"

Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."

Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."

Pros: "On time, not completely full, good staff at gate & on plane"
Cons: "All good."

Cons: "1 day delay and flight was oversold by more then 100 seats. Although I had reservations a month in advance I almost did not get on the plane! I had to plead and beg to get two of the last 5 seats left on the plane and get my lawyer involved! Flight had no food, no entertainment, nothing! Old plane. First and last time I ever choose Dynamic International Airways."

Cons: "The flight was supposed to depart Monday but it got delayed 5 days and depart Friday night."

Pros: "Never got to fly with them. They offered no explanation or help finding new tickets to cancun. It cost me $600.00 additional to get to cancun due to having to purchase new tickets at such a late date. They never even notified us that they ceased flying to cancun."
Cons: "Dynamic stopped flhing to cancun shortly after i purchased my tickets. They never notified me and i ddcided go check up on them 4 months after i purchzsed my tickets and 2 mo ths prior to departure. When icalled thdm they admitted they no longer flew to cancun and did not in fact notify or rdfund my purchase money. They suggestdd that i apply for a refund nd aftdr they review my request if it was accepted 60 days later they would refund my money. I called my credit card compzny and they credited my account. I will not use your service again"

Cons: "The flight got cancelled for some unknown reason so I had to purchase a more expensive flight at shorter notice."

Cons: "Canceled without notification"

Cons: "BANKRUPT"

Pros: "Nothing no communication between customers and airline."
Cons: "Everything, no organization, no communication, constantly canceling time and flight."

Cons: "Flight was cancelled. I could not find another flight in the same price range. I had to pay $100 more person."

Pros: "Nothing Nothing, don't use this airline. They canceled all flights within a week of my flight, and wouldn't rescheduled another flight."
Cons: "This airline sound like a scams, please don't waste your time and money with them. You might end up stock in a foreign country."

Pros: "Nothing"
Cons: "I booked my flight in February to travel 8/25-8/31 received a email 8/12 cancellation of my flight. Call them and got no explanation to why my flight was canceled. Also sometime in May the changed my flight to leave 5am arrival 8am and return flight leaving at 10:59 at night. Horrible experience I will never book with this company. Don't be fooled by the affordable flight was not worth it. I was forced to cancel my birthday trip smh."

Pros: "Everything went as best as it couldve."
Cons: "Flight was postponed.."

Cons: "Flight times changed 3 times before we left. Now that we are Punta Cana our return flight is cancelled and we have to find our way back. Shame on them"

Cons: "I booked this airline 4 months in advance for a destination wedding. I then received an email just a couple weeks before our trip saying the airline cancelled all flights from New York to Cancun effective immediately and my only option was to take a refund. The problem was, it was a 2 month wait for the refund and I only had 3 weeks before the trip. We did not have the extra money to lay out while waiting for a refund, and as a result had to miss a wedding in which my fiance was supposed to be a groomsman. I understand flight plans change, but was handled very unprofessionally to cancel flights already booked, considering the hundreds of other people who must have been put into the same situation."

Pros: "Most staff from Trading who provide support to Dynamic great!"
Cons: "Flight was cancelled on the 4th of Aug, Dynamic took hours to provide name of hotel,..i had asked to go eat& lay my head down while they decided at unacquaintance's place. I was told to go ahead that they would call to inform me. I gave my cellell number and also Iasked for their tel # to call just in Case. I called every 30 minutes or so til 11:25pm and no news. I placed my cell by my Head whilei fell asleep at my acquaintance's place nearby the airport. I never received a call. At 6 am I had to the leave that apt as he had to go work. I went by a shopping plaza with my suitcase, I had called numerous times the tel number I was given but no answer. I managed to make my way to The airport at about 1045AM to check with The Dynamic support staff. I was told the passengers were sent to The Westin Hotel. I had asked to be placed in a taxi to go and at least shower. I was told to that this isn't possible at and I was told to wait at the airport until The 12 midnight flight. I was appalled. I said this isn't acceptable, I said there has to be a hotel room under my name as I had checked in Last night when flight was cancelled. I couldn't stay at the airport from 11am until 12 midnight, I wasn't going to be given the hotel option nor food nor taxi.. So I proceeded to rent a car and get an inexpensive hotel room 30 minutes from The airport for 2 nights as I didn't know if they would cancel again. I took the rental for one night only. I hope to get reimbursed for one out of these two Hotel nights and The rental. Friday I showed up at 8pm for The 12 midnight flight to find out it wouldn't leave until 6am. I couldn't Wait That long without proper sleep or shower so I asked to be moved to the next day's flight, hoping to have That one be on time. I took a taxi, paid $35 US to Get there to the same hotel to sleep and leave Saturday at the 12 AM flight. Saturday I showed up again at 730pm for the12 midnigflight. Guess what?? The same situation. No flight until 6am the next day. It's currently Sunday 12:30 AM as write this seating on The floor of the airport since about 8pm. Waiting to be checked in for 6AM flight... Long story but there's much to tell about this horrible experience...my vacation became a nightmare."

Pros: "Nothing. Customer service could not care."
Cons: "Everything. No notice. If I didn't call, I wouldn't have know flight was canceled. No help from their customer service. Could not get a refund to get alternative flights. Cost 400 dollars more to get home. Amex step up on some of the costs. Company is obviously in trouble. They should be allowed to book flights."

Cons: "The flight was delayed by 2 hours due to a TSA document being sent to the plane on the tarmac, ridiculous. Even the public bus transport service in Uganda does a better job that Dynamic Airways do with the air services. Would not recommend to anyone, whatsoever."

Cons: "Delays in aircraft take-off due to ESTA custom approvals and delays due to mechanical faults. Both flights from LA to Cancun and back were delayed a minimum of 60 to 90 minutes."

Cons: "they cancel the flight"

Cons: "Don't fly with Dynamic!!! They canceled all the flights when I was already at the airport and didn't offer any solutions. I had to buy very expensive tickets with other airlines and they won't compensate me for all the trouble."

Cons: "When I got to the airport they informed me the flights were canceled. I had to purchase new tickets with other airlines at really high cost. Dynamic is not compensating me for any of the expenses."

Cons: "i found out less than 24hrs before my departure that my flight with dynamic did not exist. I had a booking for thursday july 7th, but when I went to check in flgiht did not exist. called dynamic and at first they said flight was scheduled then changed the story to they just cancelled it due to technical error and were going to contact me. they offered a full refund or taking their flight the next day. I needed to be in mexico that same day for a wedding so had no choice but to accept the refund and pay much more for a new flight out of a new airport. worst experience ever, and I know that if i hadnt called I would have been at the airport the mornign of the flight for a flight that did not even exist. I had friends flying the same flight they offered me for the next day and that flight was also cancelled as well their return flight. glad I went with a new airline. Also, i was told they would email me with confirmation of refund and have yet to receive anything from them, 1 week and counting. Ridiculous!"

Pros: "Will never use them again. We get to the airport at the time we suppose to be only to be told that my flight have been changed. Something went wrong with dynamic ."

Pros: "I liked that I was assigned the seat I asked for, a window seat."
Cons: "I disliked that my flight was delayed about 4 hours, I hated that boarding changed from Gate 1 at JFK to Gate 4 and even after the gate was changed boarding was still delayed about 30 minutes. I did not like that the crew failed to keep the passengers informed every step of the way and I do not understand why Dynamic charges so much for a flight, yet do not serve actual food."

Pros: "Flight was relatively cheap"
Cons: "I arrived to the airport for the flight and here was about 10-15 people that they could not fit on the flight because the flight was over booked. At the check in counter, the staff did not have any answers and could not contact Dynamic for a resolution. We waited 4 hours before the airline could confirm that other flight arrangements could be made on another airline the next day. We left the airport at 12 am. The airline did not offer to put us up at a hotel and everyone had to make there own arrangements for a hotel, pay out of pocket, in a foreign country in the middle of the night. on top of it all, I paid dynamic for my check in luggage when I purchased my flight, but since I was put on a flight with another airline I had to pay again to check in luggage. Very poorly managed airline."

Pros: "Empty seat next to me allowed me to stretch."
Cons: "Our outbound flight 403 from JFK to CUN was cancelled without notice to both travel agent (vayama) and passengers. We met with a couple families at the airport in the same situation. a lot of frustration and hassles. Dynamic did not send manifest to U.S immigration on our return trip so they were under staffed and had to manually typed in each passengers, causing a long wait time at the airport. The worst airline I've flown in my life."

Cons: "please see my last review"

Pros: "The food was decent"
Cons: "Boarding was delayed over an hour. Because of duplicate seating assignment we were forced to sit in the crew seats in the back of the plane. These seats do not recline and have a lot less leg room than other seats. Last, upon arriving in JFK we were forced to stay on board the plane over an hour waiting to park and unload. The absolute worst flight I've ever experienced."

Pros: "It was a direct flight.so my misery was short."
Cons: "The flight changed. Then at JFK there was no indication on where to go. So people that were there early ended up in the back of the line by the time we were told where to go. The airline gave us $15 food voucher for this inconvenience. Not enough. Especially since the flight didn't leave at the time they changed it to. It was suppose to leave at 4:15PM it left JFK at 6:50PM. So most people got to the airport between 12-1PM only to wait for 6 hours before we left. 6 hours in JFK."

Pros: "the actual flight itself was fine"
Cons: "all the screens at check in said that the windows opened 4 hours before the flight, but for us they didn't open until 1.5 hours before the flight. once they opened there was only ONE person staffing the desks. when we eventually got on the plane, we didn't leave until an hour after scheduled departure. their customer service was also terrible when i had questions about my flight prior to the trip. will never fly again."

Pros: "The flight was cancelled 3 days in a row and never left New York. I had to purchase a new ticket directly from American Airlines."

Pros: "Cheaper option"
Cons: "They changed my arrival flight to an unreasonable 3AM on a workday without options. When that flight was cancelled, they have no partnerships to get us on seat on other airlines, so we were trapped. The crew seemed angry at passengers telling people to sit down or leave. The carpet where I was seated was missing."

Cons: "Will be getting in touch with KAYAK customer service at a later time but this was by far the worst traveling experience I've had to date. i showed up to the airport and discovered (after waiting 2 hours to check in) that no plane would be arriving and to come back the NEXT DAY to try again. half the people in line had already been told that. I instead had to buy a new flight to get to my family. so beyond disappointed that a platform like kayak i've used for years would allow the support of such a sketchy carrier. i still haven't heard back about my money and don't expect to get a refund since their customer service is non-existing. SO disappointed in KAYAK and will be using expedia in the future"

Pros: "None"
Cons: "Everything They cancelled the flight without any advanced noticed. They were others whose flight got cancelled the day before and came back to find out that this flight is cancelled again. It was a total disaster. No back up plan what so ever. No staff from dynamic except one who disappeared for hours and all she said was "I am waiting my boss to email me back" what?!!! There were cops from the airport to control the crowd who was righteously upset. The cops told me dynamics cancelled flights for weeks wihtout alternative plan during holiday season which led to a protest at JFK."

Pros: "Got home safe!"
Cons: "The seats were uncomfortable and the seats were also old and dirty."

Cons: "Dynamic office support is .... Rated below 0 It takes about two weeks to get results. Email response once in 2-4 days. Even on a phone - call tomorrow. And such thing every day. Plane was unprepared for boarding - very hot and unhealthy air."

Cons: "The deputure time was changed twice to very inconvinat time"

Cons: "- Luggage was lost on our direct flight (not sure I understand how luggage could be lost between check-in and the plane?) - Almost didn't board because their boarding procedure did not cover customers in certain rows - Called their customer service but they couldn't connect me to anyone who knew anything about my flight - Their customer service rep refused to connect me to a supervisor - There was no number to call about lost luggage - only an email address - Called JFK airport but they didn't have a direct line to the Dynamic airlines desk - Once we lost our luggage, Dynamic provided us with an email address to use to keep updated on the status of our baggage, but the email address didn't work. - No refunds have been issued yet for the inconvenience caused by the lost luggage"

Cons: "everything plus the plane was filthy!!!!!!!!"

Pros: "They don't give any food for the passengers to eat no tv not even radio very unprofessional they even had us sitting in the plane for 4 hours on the tarmac without saying anything the pilot didn't see anything or apologize for the delay would never use their services again"

Pros: "The crew, boarding, punctuality."
Cons: "Food and seats. The rest was awesome. It's just 2 very important things"

Cons: "Poor communication and service. I will never fly via this airline again. First and last time. Upon arriving at the airport in Cancun they told us our airline was changed to American Airlines and placed us on a connecting flight when i have already purchased a direct flight. Nothing was communicated to me about this change and I feel that is HIGHLY UNPROFESSIONAL. I will not recommend this company to anyone."

Pros: "Direct plane"
Cons: "customer service was horrible"

Pros: "crew was good"
Cons: "delays no food"

Pros: "NOTHING"
Cons: "THEY CANCELLED MY FLIGHT TWICE , TAKING 5 DAYS OFF MY TRIP. TERRIBLE SERVICE TERRIBLE PLANES TERRIBLE COMPANY"

Cons: "I got to the AirPort and he airline doesn't Have flights to NYC on fridays. So I had to travel to Ft.Lauderdale and book a flight throug Charlotte to get to NYC 24 hours later."

Pros: "Crew and space"
Cons: "Boarding, seats were nasty."

Pros: "We only lost 25 min of the flight Better service in USA than in Venezuela"
Cons: "They called boarding to late and are really slow 20 min waiting in Venezuela to have a gate to park the airplane"

Pros: "Nothing"
Cons: "Everithing"

Pros: "Dynamic allows to suitcase"
Cons: "I've traveled with many airlines before and dynamic crewmembers need more training they were unprofessional. The plane was filthy. we had no food for a 6 hour flight and no entertainment. CSR call center is difficult to reach and they English is poor..."

Pros: "Flight take off 4 hours late and landed on Miami no Ft lauderdale like the schedule was made. Really bad experience!"