Daily cleaning, installation of cabin HEPA filters on flights to Ecuador
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Scores according to KAYAK customer reviews
Pros: "The flight was half empty, so I have a lot of space for myself. They gave us snacks while waiting during the delay."
Cons: "The flight was delayed and no one said anything when I checked in/dropped my bags, even though they seem to have known in advance"
Pros: "The business check-in, lounge was great."
Cons: "No dedicated line through security. Lounge was tough to find. Wine selection and quantity offered while on board was sub par. Food was not good."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "The service of the counter personnel"
Pros: "Was beautiful"
Pros: "We were bumped to an early fly because our fly would be delayed."
Cons: "Fly Bogota-Boston. The stop in Salvador is too long."
Pros: "As always the Avianca staff were very professional and courteous."
Cons: "The sound didn’t work on either flight for the in flight entertainment system."
Pros: "Everything was on time"
Cons: "Boarding organization"
Pros: "We liked that the layover was short"
Cons: "The seats need to be more comfortable"
Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."
Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"
Pros: "I received an upgrade to business, nice detail from AVIANCA"
Cons: "Flight delay nothing to sorry about, only 20 minutes"
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Pros: "The flight was quick"
Cons: "It was 5 hours late it was a big wait and I’m too tired and sick now I’m never using this airline again"
Pros: "My suitcases and I arrived on the same plane! Great job!"
Cons: "Perdimos dos dias en cali por culpa de avianca Mal servicio no ayudan siguen con la huelga de pilotos En el vuelo de regreso nos dieron otro avión alquilado de otra compañia. Incomodo Nunca mas viajo en Avianca"
Pros: "El viaje entre Quito y Guayaquil es bastante corto, por tanto, no hay mucho espacio para conocer la amabilidad del personal o la calidad de la comida, porque no hay tiempo para servir sino bebidas. El aeropuerto está bien pero debe mejorar el espacio de la sala VIP"
Cons: "No permiten el ingreso a la única sala VIP del aeropuerto con programas de fidelización de compañías diferentes a las ecuatorianas."
Pros: "Service was outstanding."
Cons: "We did not have movies on the fllght."
Cons: "2 hours delay"
Pros: "On time!"
Cons: "The worst customer service ever No solutions offered to customers I lost all day in the airport until finally (6 hrs after) they announce flight cancellation"
Cons: "They cancelled the flight and we have to wait six Hours in Bogota"
Pros: "Repeating myself.. NOTHING"
Cons: "I don’t even know how and where to start.. Avianca has given me issues in the past and I have decided a few more times to give them a chance. Avianca has a culture of rude and “take advantage of people” culture. I went through hell on my last flight. Left us on our connection flight in Cali, Colombia made us (15 passengers) wait for our bus we all had to pickup and carry our luggage’s out to the streets rcause they don’t have enough money to pay for a cart when we were actually in that situation because for them. Next day we were transported (they show up 2 hours later from the promised time) we were transported to the airport to actually catch a flight to another different city to then arrive wait 4 more hours to catch a plane to our final destination... a 3 hours and 45 minutes flight from Miami turned into a 4 different city, hotel and nightmare, luggage’s were broke and everybody turned out to be rude rude rude rude!!!!!!... I am still waiting for my $200 promised Boucher. This is my last time flying with AVIANCA. I am a frequent flyer and have made the decision to fly AA from now On... Actually just purchased a ticket which was actually $100 more than Avianca... nothing like great service and respect towards your clients... I’m also making sure NOBODY flys with AVIANCA."
Pros: "What is nice is that this airline gives people a pillow if they need one. They include a meal with a two hour flight from Costa Rica to Bogota, all included in the price. The reality is that in 2017 the airline carriers in the US are the worst in the world for their flying customers. The flight from Bogota to Montevideo was good. the seats could be another 2-4" wider. Other than that, for an economy flight, this was a very nice flight."
Cons: "Bring your own entertainment. Not even sure what is on board but appeared to be not much to choose from."
Cons: "The fact that they cancelled my flight a week before departure and moved it 6 hours prior to a time that was impossible for me to make. I had to buy an entirely different set of plane tickets. No less, the insurance refused to cover the cost, which was a complete waste of money to buy. Then, I was charged another $50 For a refund! Never booking through this company again!"
Pros: "Smiling faces,friendly and helpful crew . The flight was a little late, and so we're the shuttle buses. Then almost made up the time on the flight, must have caught a tail wind."
Cons: "Late start, makes you a little nervous that you are going to be late."
Pros: "Love Avianca!!!"
Pros: "The route, not much waiting time, the food."
Cons: "Flight cancelled without notice"
Cons: "Avianca was irresponsible and inattentive to our needs. Left us without our Cali - Cartagena flight and said they weren't going to compensate our loss."
Pros: "La atención y su comida"
Cons: "Que mis maletas las 4. no llegaron a Guayaquil y me quedé en ascuas por que son muy importantes. Espero que mañana 28/917 me la envíen como lo Acordado."
Pros: "I got to my destination safely and on time"
Cons: "6 hours delayed"
Pros: "Speed and punctual"
Pros: "On Time, Great Staff"
Pros: "Everything about the actual flight was fine"
Cons: "The Avianca representatives in the airport were extremely rude, would not give us the baggage prices listed on the website, and instead of being one of the first people in line we were the very last served."
Pros: "On time, onboard staff very helpful"
Cons: "They switched Gates 4 times at Quito airport"
Pros: "Flights were on time regardless of weather conditions, very corteous crew, the meals were delicious. A very comfortable experience."
Pros: "Everything was great..."
Pros: "The personal treat.. timing"
Pros: "Airplane new"
Cons: "Crew actitud"
Pros: "My flight from MIA to Bogota was rerouted to Lima Peru after missing my flight and I was given first class which was quite an unexpected but appreciated upgrade. I ended up having to stay over night in Peru due to that flight being delayed in MIA and the hotel was top of the line. My flight from Lima to Asuncion was nice and very appropriate"
Pros: "The flights were on time, with great service."
Cons: "the price for changing my flight"
Pros: "USB port for charging devices."
Pros: "I appreciated a snack was served."
Cons: "I didn't like that basically everyone mummbled in English (a few time they didn't not even attempt to translate). If it wasn't for the fact I myself know Spanish I would be lost. My sisters snack (empanadas) wasn't cooked/microwaved fully."
Pros: "Very spacious."
Cons: "Not having a bunch of crying babies."
Pros: "Service was fast"
Cons: "Better seats"
Cons: "Proper communication"
Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Cons: "No food on board and we were hungry"
Pros: "Friendly crew."
Cons: "Slow boarding."
Cons: "No charging outlet."
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "The crew"
Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "got there on time, no delays. very smooth"
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Cons: "A three hour delay on the first flight and a hour delay on the second..."
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Cons: "Customs massively backed up. Somewhat disorganized"
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "On Time. Nothing else to say,"
Pros: "Friendly, leg room, on time."
Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Cons: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Delta flew their way back into my heart this time around"
Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Cons: "Temperature was too cold"
Pros: "The food"
Cons: "No entertainment"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "Once again, the people were friendly, but I did not really experience much since I went to sleep as soon as the plane took off. I did, however notice that the seats reclined a little more than normal (which was amazing for me). I had a comfortable flight and caught a great nap."
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."
Cons: "Boarding process"
Cons: "Que respeten los horarios de vuelos."
Pros: "Crew was very nice and helpful. No complaints or issues."
Cons: "The only thing I didn’t like was the Panama City airport. Nothing wrong with the airliner."
Pros: "The crew was great!"
Pros: "KLM its great!!!"
Cons: "There were no vegetarian lunch options."
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Pros: "It was a nice and short flight. The food given to us was quite good, even though it was shorter than 2 hours."
Pros: "Online check in was great! Time saver! Left right on time! The food was good. Female captain! woot woot! :)"
Cons: "Night flights are hard. I couldn't sleep comfortably on the seat.. I've flown other airlines and seats are more comfortable. They didn't provide a blanket or pillow. Kept constantly waking up and felt tired when they served breakfast. No screens with entertainment for each seat available. Had a bit of a hard time with decompression, I don't know if it has to do with the aircraft, but I had never experienced discomfort while landing. My luggage was damaged."
Pros: "Crew on copa was wonderful!"
Cons: "So hot in the plane as we sat on the plane waiting to go I was actually getting sick!"
Cons: "Did not receive any service"
Pros: "The flight was only an hour and a half yet we weee given a hot meal, a snack, and complimentary (alcoholic) beverages. Boarding was organized and timely, the crew was friendly. Couldn’t have asked for more. Smoothest flight experience I’ve had in a while."
Pros: "Nice wide seat."
Cons: "Seats didn’t recline much at all. Food only so so."
Cons: "3 hour delay turned into four because of incompetent boarding. 15 minutes at gate to dock plane"
Pros: "First time on this airline. Friendly crew and good entertainment for a long flight."
Cons: "Did not happen, forces to spend the night in Panamá due to airline miss-management and miss-planing. Ruined my trip!!"
Cons: "Flight was diverted to Guayaquil. Missed my connection to Manta."
Pros: "Excellent and friendly service, comfortable flight, efficient check in, baggage delivered in less than 15 minutes after landing"
Cons: "Everything was good. I don't have any suggestions for improvements."
Cons: "I will never fly with copa ever again"
Pros: "I slept through the entire trip."
Pros: "Even on this short flight, a snack was offered. Flight was smooth and on time."
Cons: "If I have to name something, it was a less new plane without personal entertainment systems."
Cons: "Didn't allow me to board since less than 1 hour before flight (due to late connection on other carrier). Tried to gouge me for another $1500 to catch next flight. Awful customer service. Buy travel insurance if using copa! Expensive lesson"
Cons: "Air pressure awful, caused extreme ear pain!"
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Cons: "atención de azafatas no fue amable para vuelos de larga duración debería instalarse mas TV"
Pros: "Love the fast flight"
Cons: "Did not catch connecting flight because first flight was canceled"
Cons: "They weren't able to get my traveling companion and I seats next to each other."
Pros: "Stores in Panama"
Cons: "When you get into Panama in the airport they control people in a rude way. (specially when we were from Panama to the USA. They make questions and review the luggage not friendly."
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Pros: "For the price, it was an incredible deal. Not fancy but kind flight attendants, standard economy class (meaning, as bad as all the others for space, definitely not the worst Ive flown, much better than cheap european airlines), had an on time connection in Panama... I would definitely fly again. I speak Spanish but all Copa staff speak English, so it was really easy."
Cons: "They do not have a way to order vegetarian food on their website so I did not eat on either flight, which was really frustrating."
Pros: "Smooth trip no delays of any kind. The airlines used a newer plane and each seat had its only tv for watching your own movie or play some games, that will always be a big plus for me. Also they provided snacks and drinks"
Pros: "Personal y abordaje"
Cons: "Asientos incómodos comida mala entretenimiento malo"
Pros: "After I missed my flight I was greatly helped by a transfer agent named, Ana Raquel. She did everything she could to help me as they arranged to get me on the next flight and as I waited and boarded. The other agent serving at that same desk also helped. I am sorry I did not get her name. No one could have been nicer than Ana was to me."
Cons: "When I arrived in Panama my boarding pass said the flight from Panama to Quito was leaving from Gate 20. I checked with the departure information and did not see Quito on the list. I made the mistake of not checking the time. And therefore waited and waited at gate 20 for the flight to Panama which by that time I had missed. And saw later that the gate had been changed at the last to Gate 24. I thought it would have been nice if Copa could have posted the change at Gate 20 . I would not have missed the flight."
Pros: "The flight attendants were courteous and professional. I have always loved flying on Copa."
Pros: "I love that food was included in our ticket price!"
Cons: "No announcements when boarding. The speaker system was not used once"
Pros: "Pontuality, hospitality"
Cons: "food, entertainment is null"
Cons: "We flew from Quito to Cuenca, Ecuador and after circling the city several times the pilot announced we were going back to Quito in order to deal with an equipment issue. I appreciate the move from a safety standpoint, the passengers were given no information about WHY we were going back or how long it would take."
Cons: "Poor food. Small and disconfort seats"
Pros: "Todo estuvo perfecto !"
Pros: "Great food, great crew assistant"
Pros: "Easy and fast connections. Flight on time.great"
Pros: "After snow delayed departure from Newark, we have made it as far as Panama City, Panama. Our bags, apparently, are in Quito, Equador! Such fun!"
Cons: "Overbooking, they also left my baggage and it´s lost until now!"
Pros: "At take off the plain a bird hit the wing. Crew gave feedback on what they knew. They remain calmed and try to share that feelings of everything will be alright."
Cons: "It took too long to get the flight changes. Staff was taking names of volunteers that wanted to stay, and for those who wanted to leave in the next flight. This could be more efficient by making groups--depending on the options. And try to keep more staff in the floor to help the passengers to direct them in the right option. We had only four people trying to do all."
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Pros: "Newer plane, crew was amazing, seats were adjustable"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Cons: "Flight got delayed 30 minutes"
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Cons: "Our lougage did not arrive"
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Pros: "Good multi media access and content"
Pros: "Easy Boarding"
Pros: "good service"
Pros: "Everything. Staff incredible."
Pros: "The crew were pleasant"
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pros: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Cons: "Cabin noise and air conditioning too cold, didn't sleep well"
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Pros: "Not time departure and cabin crew were effective and efficient."
Cons: "Nothing really"
Cons: "My family of five spent a lovely week in Sardinia. Our return flight took us through Rome. We were boarded an hour ahead of departure from Rome for our 10+ hour flight, only to be held on the ground for a one hour delay. Barring equipment malfunction, this is a totally unacceptable way to treat people. Be assured that I will avoid Rome in the future if at all possible. I trust that Rome nor Italy need my tourist dollars and there are many lovely other places to spend them. Exceedingly disappointed, Pam Just"
Pros: "Flight was late, lost my conection and gave me a flight for next day"
Cons: "1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city."
Pros: "The service was great!"
Cons: "The flight got delayed 5h. This is my only complain."
Cons: "Flight cancelled"
Pros: "On time"
Cons: "Smelly WC and crew"
Pros: "The lunch was good, the team was nice and the flight went well!"
Cons: "The flight Mexico-Merida was delayed"
Cons: "Landing was horrible"
Pros: "We were on time"
Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."
Cons: "I wish I didn't have an almost 6 hour layover and that there was a personalized screen for this longer flight."
Pros: "the crew was very gentle."
Cons: "I could not get my chair in a more confortable position to sleep, it did not work. Because of that my 6 hour and a half trip was very long and unconfortable and i ended up with pain in my lower back."
Cons: "In the counter people were rude (as always) and the first guy that helped us didnt found us. A lot of time wasting and not much staff to check-in."
Cons: "Crew and staff were lazy and hostile almost I have to say."
Pros: "the service, everything perfect"
Pros: "The crew was very kindly all the time, the on board entertainment is modern"
Pros: "It went smooth and was very comfortable."
Pros: "Spacious cabin layout with great food and entertainment options."
Cons: "Zero complaints. It was a great flight"
Pros: "I loved the city of Puerto Vallarta,Mexico. I will encourage anyone interesting in visiting Puerto Vallarta to take Delta,or American Airlines"
Cons: "Aeromexico canceled my flight 5 hours before boarding on May 24th 2018. Then rebooked us two days later on May 26th 2018"
Pros: "Crew is always great"
Cons: "Modern entertainment with personal screens."
Pros: "Crew moved me and luggae to dry seat in front of plane."
Cons: "Cabin leakwd water on takeoff, soaking me! Condensation that affected many people."
Pros: "Excellent Customer Service. Very pleasant flight."
Pros: "I will definitely fly with Aeromexico in the future. Great crew and amenities."
Pros: "Everything was ok"
Cons: "That airline crew always with attitude.. but that’s ok I just feel they should work on that"
Pros: "The food is delicious"
Cons: "4 hours after departure, a passenger from tourist cabin, came to the first class cabin, the crew realize about it, they laugh, and do nothing."
Pros: "Cheese tamale"
Cons: "My hiking shoes were stolen along with a wind breaker"
Pros: "Lots of really good movie choices"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pros: "The crew kept us informed and the flight attendants were nice awesome plane!"
Pros: "We got an upgrade to 1st class. However because it’s an older plane, 1st class was just recliner seats. This was an overnight flight, so anything helped. It would have been nicer to have seats lay further back in 1st class. We did not have food since we slept the whole way."
Cons: "the attention during the delay was terrible. No A/C, and no possibilities of returning tio the terminal while they worked on fixing the plane... and the crew diidn't allow us to use our phones, or offered water"
Cons: "The airline"
Cons: "The service from the air hostess"
Pros: "Confortable seats and entertaiment"
Cons: "late boarding"
Cons: "They took so long to board that our flight departed later than expected. They also didn’t let me check in for my flight through the app, although I was trying to pay for priority seating. I was double charged on my debit card for priority seating and I still had to sit in the main cabin."
Cons: "The customer service was horrible. The worst I've ever experienced."
Pros: "Flight attendants are nice from the moment we walk in the airplane."
Cons: "The food needs to be changed. They have been serving the same menu for years. The breakfast menu is too heavy for the morning."
Cons: "Gate was changed before bording, gates closed before plane departure time regardless of not all passengers present. Missed the flight and Aeromexico made us pay to grab another flight while it was Aeromexico personel that refused to allow us in even though it was not yet departure time and said plane doors were closed."
Pros: "Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight."
Cons: "We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt."
Pros: "Good flight, excelent schedule"
Cons: "Flight Over sold (20 people)."
Cons: "*Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane."
Cons: "Read above. Flight sucked."
Pros: "Provide a service of excellence when the delay is so great because people are upset and should mitigate the anger."
Cons: "Why leave first flights that originally departed 1 hour or two later"
Cons: "To start with I paid to check in my suitcase. But I change my mind and decided to have a cary on. when I arrived at the airport I told an agent that I wanted to bring my suitcase as carry-on and she said that it was too large. So I had to wait in line. When I finally fot to the counter the agent and the agent realized I had already paid. She said that I could try take my suitcase under my own responsibility because she thought security would send me back. I was very surprised to hear this because it is a computer case. I did not have any problems and was able to embark. The plane had not bern clean. The pocket underneath my table had a used kleenex and the table of the person seated next to my had coffee spilled. During the 5:50 hrs only once were we offer a drink. Really bad service for an international flight."
Pros: "Good legroom"
Cons: "Waited from scheduled boarding to when the flight was cancelled- 3 hours and then little help from Aero Mexico to rebook to final destination in a reasonable time. Was promised a full refund of cancelled booking with Aero Mexico and as of 4/17- 0"
Pros: "I like the non stop flight."
Cons: "I honestly don't see the point in having so many terminals to check in. I had my reservation code I was even able to pay for my bag and wouldn't print out the boarding pass so I had to go to the assistance counter. There was one one person helping out with this issue and took me close to 30 mins to be able to get a boarding pass"
Pros: "It is a good airplane very modern"
Cons: "Delayed. We wait almost three hours in the airplane."
Pros: "Didnt let me go to the VIP lounge."
Visitors from Canada must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 96 hours before departing to Ecuador.
Traveler Healt Declaration
Masks: Required in public spaces and public transportation.
Current regulations for vaccinated travelers to Ecuador: most visitors from Canada may enter Ecuador but may still need to provide proof of negative COVID test.
Most visitors from Canada need to provide a negative COVID-19 test result and/or quarantine to enter Ecuador. Travelers are allowed to enter Ecuador by air. Limited international flights are operating.
Read more about travel restrictions for Ecuador
Visitors from Canada will need to quarantine for 0 days upon entering Ecuador.
An average direct flight from Canada to Ecuador takes 23h 23m, covering a distance of 5730 km. The most popular route is Vancouver - Quito with an average flight time of 14h 14m.
The cheapest ticket to Ecuador from Canada found in the last 72 hours was C$ 218 one-way, and C$ 464 round-trip. The most popular route is Vancouver Intl to Quito Mariscal Sucr and the cheapest round-trip airline ticket found on this route in the last 72 hours was C$ 645.
Based on KAYAK flight searches, the most popular destination is Quito (61% of total searches to Ecuador). The next most popular destinations are Guayaquil (28%) and Baltra (7%).Searches for flights to San Cristobal (3%) and to Cuenca (1%) are also popular.
The Galapagos Islands are approximately 1000 km off the coast of South America, and flights to the islands are restricted due to their status as a protected National Park. There are no international flights to the islands, so your best option is to catch a connecting flight either from Mariscal Sucre Airport Quito or Jose Joaquin de Olmedo Airport Guayaquila. Two airports are located on the Galapagos Islands, Seymour Airport (GPS) on Baltra Island and San Cristobal Airport (SCY).
Canadian passport holders who are planning to visit Ecuador do not need a visa if their stay does not exceed 90 days. Upon arrival, you have to present a passport that is valid for at least 6 months beyond your expected date of departure from Ecuador.
There are no direct connections between Canada and Ecuador. However, U.S. and Latin American carriers often offer one-stop flights from major Canadian hubs such as Toronto Pearson International Airport (YYZ) and Montreal-Pierre Trudeau International Airport (YUL) to the two international airports in Ecuador, Mariscal Sucre Airport Quito (UIO) and Jose Joaquin de Olmedo Airport (GYE) in Guayaquil. Flights from carriers such as Aeromexico, Avianca and CopaAirlines have a layover in their respective hubs, while United and American Airlines offer flights to Ecuador with a layover at a major American airport, such as Houston George Bush Airport (IAH).
Cotopaxi is one of the tallest active volcanoes in the world and is located in the Cotopaxi National Park, approximately 50 km from Quito. You can fly into Mariscal Sucre Airport Quito and either rent a car or use public transportation to get to the National Park. If you rent a car, you will start by driving South on the Pan-American Highway E35. Many busses depart from Quito's main bus terminal, Terminal Terrestre, towards Latacunga and the National Park's entrance.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travellers know whether to wait or book now.
Airlines flying to Ecuador have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Ecuador
Masks required on board, masks provided on flights to Ecuador
Social distancing seating
Middle seats unavailable to book on flights to Ecuador
Testing for antibodies, testing for symptoms for flights to Ecuador
Waiving of change fees. Search flexible flights to Ecuador