Round trip flight to Canada and back to the US was smooth and efficient.
It was beautiful easy and smooth experience. Thank you. Will definitely get Delta for my next travel.
After I checked in, I realized we had no seat assignment. It said they would be assigned at the gate. This was really frustrating because I usually use a lounge before flights, but I couldn't because I had to be at the gate to ensure we got our seat assignments. The gate agent arrived an hour before the flight left. I was the first one up to ask about seat assignments. She told us to wait for names to be called. Dozens of other passengers were paged, but we were not. Finally, I asked my husband to ask. He went up and was also told to wait. About 10 minutes later, they called for boarding. We still had not been told our seats. We went back to the desk and they were in a panic, saying we actually weren't on that flight. Then they made an announcement telling the stand by passengers to not board (in case we needed their seats). It was so stressful and unprofessional. Finally they gave us our seats. I have no idea what happened and why the two desk agents seemed to have conflicting ideas about our seats, whether we were on that flight etc.
Very dissatisfied with the fact that I had upgraded to first class for the second part of my trip only to find out that the lounge was still not available to me, as well as not having any food or drink service on the flight due to weather, so I lost out more than what I paid for.
Delta cancelled my flight less than 24 hours before departure and provided no alternative options. Left me to fend for myself basically. Scrambled to book flight on another airline and paid a fortune to do so last minute.. Can’t wait to see how Delta deals with my refund.
Overall it was not that bad! The delay on the second leg to Indianapolis , was really unexpected!!
It was very good. Our flight was delayed and we as a result missed our connecting flight but rescheduled to the next day. The Need Help staff was so great and offered us compensation that was beyond satisfactory.
Excellent. No issue and it was on time and arrived early, the best!
The flight was oversold and they kept on announcing they were looking for a volunteer to give away their seat, but the announcement has to be louder and clear @ gate 88 and also must precise. Additionally, the departure time kept on changing. But overall it was fine since it was a short flight.
It was a Red-Eye flight so was not comfortable enough to sleep, but seat was as expected. Crew was great and in-flight entertainment was excellent. Flight was smooth
Same as the previous flight as far as comfort and food. Entertainment didn’t have a watchable screen so everything would need to be watched on your own device in which they didn’t have a charging port that accommodated my iPhone. Seats were very uncomfortable. Staff was very friendly.
I had to run from the end of terminal one to the end of terminal two to make the connecting flight....probably a kilometer. No electric carts were available. I'm 76 and literally had to run to make the connection at the last minute. The connecting time was absolutely unrealistic. When Last Call was announced, I tried to get other Copa gate staff to call Gate 221 to let them know I was on my way, but they said no. I came within 1 minute of missing the flight.
Simply as follows:- First, there was no vegetarian option for the meal Second, only 2 washrooms for the entire economy class.
Very happy with my flight. I would definitely recommend it.
I like that they served a mail, I’m not sure about the in-flight entertainment. I didn’t really check. staff helped me with my luggage. Smooth boarding smooth takeoff smooth flight
Just a minor inconvinient with weather delay! but not Copa's fault
Copa is one of the airlines with the best prices and super good service.
I was supposed to have a lay flat seat but they switched planes and there was only a chair
Food was not good, no options for vegetarian or gluten free
I liked the friendliness of the crew and comfortable flight. All good.
Friendly crew, but we were delayed for more than an hour and had to change planes due to maintenance issues.
Prefer not to have an almost 3 hour delay with useless communication that wasn't accurate.
Boarding was smooth and efficient. The only food was some pretzels, but it was a short flight. Not much to order if you were hungry.
Crew were welcoming, accommodating and they worked hard to find places for all carry on.
Seats very comfortable; service efficient and pleasant; flight was on-time; boarding organized.
Starlink is great Crew was polite Business class didn’t get a welcome drink just water and snacks were ok
very average service no complimentary alcoholics drinks unlike other airlines such as Porter airlines No decent seats available during check-in time the day before
Good but airlines getting smaller. I didn't like the meal but the service was fine. Flight was fine and luggage arrived. So good.
Where the plane landed and the next grate to get to is a LONG LONG LONG walk again if one is not fit and healthy with no carts to assist. It sucks
Both of the first class flight attendants were rude, to everyone, not just us. Not acceptable!
Canceled my flight in March and have been waiting for 3 months now without the refund after it was promised
lack of older, great films. Too many child-oriented films. Calculate your % of children passengers, which will be minor.
O’Hare is a joke of a decrepit old airport. The amount of times I’ve circled that stupid place in an airplane is ridiculous. Wait in the air for a runway, wait on the tarmac for a gate…give up on O’Hare as a hub already. It can’t handle air traffic on a warm, clear, June day
check in for premium economy very nice. Friendly attendants. Best security video ever. Seriously. That's about it. Not a good bang for the premium economy buck, to be truthful. I had hoped/expected for a little more.
Delayed 2 and a half hours Middle seat next to a majorly overweight guy who took up most of my seat
The meal options were ok but the actual food was terrible. On my return journey, they simply said that there was no vegetarian option and somehow struggled to give me dinner and did not give me any breakfast at all which in my opinion was terrible. Not having ANY vegetarian meal was surprising and never had such an experience in the recent years.
Every flight was canceled and they didn’t care much about their passengers
Smooth ride but I wish they have better food selections.
Flight got delayed But satisfied with the pricing of tickets
Aircraft is designed with all 3 washrooms at the back of the plane, meaning that when there is service underway, there are no washrooms available and it gets very crowded at the back of the plane.
Seats are absolutely not comfortable and large enough. There’s a limit and you stepped over it. I understand that there’s a business class, however for the price it costs, it’s just plain stupid for a 50 minute flight.
We waited for one hour to deboard the plane after landing. That could be better
Not even water is offered on the flight. You cannot lean back on the seats and the seats are so narrow you can’t avoid rubbing elbows with the person next to you.
I couldnt recline the seat. Other than that crew was very attentive and helpful. Thsnk you
Charging for WATER on a SIX hour flight in repugnant. Enough said!
Worst in 25 years. A 10 hours flight from Buenos Aires to Costa Rica and no free food! Then the food available for purchase was sold out in 5 minutes. I was travelling with two kids and wasn't ready to keep them happy with chips and cookies for such a long time. Avianca doesn't make sure that minors sit next to an adult so I was forced to pay 65 USD for each seat in a so called premium seat whic is exactly the same as the economy free seats. Never again with Avianca.
Avianca flights to Galapagos and back and well organized and on time.
This is the Spirit of Latino travel. And don’t even get me started on customer service.
I flew with my service dog unfortunately they didn’t allow it to flight on the canine, but ok, the only problem was that when I arrived to Quito it took 1 hour to deliver my dog, they were supposed to deliver it the moment we get off the airplane.
Avianca was organized in boarding and disembarking and all announcements were made in both Spanish and English 👍🏼
