Delta was great because the flight was almost 5 hours so I had access to tons of movies news, etc. so it helped past the time by no other plane WestJet did not have movies so Delta was the best
I am ina wheelchair and the gate agent knew exactly what to do when boarding just the the one of the flight attendants
This was a West Jet leg and was basically on time. Everybody was helpful and kind.
20 year old 737 but really poor service from the flight attendants who must have been new.
Round trip flight to Canada and back to the US was smooth and efficient.
It was beautiful easy and smooth experience. Thank you. Will definitely get Delta for my next travel.
After I checked in, I realized we had no seat assignment. It said they would be assigned at the gate. This was really frustrating because I usually use a lounge before flights, but I couldn't because I had to be at the gate to ensure we got our seat assignments. The gate agent arrived an hour before the flight left. I was the first one up to ask about seat assignments. She told us to wait for names to be called. Dozens of other passengers were paged, but we were not. Finally, I asked my husband to ask. He went up and was also told to wait. About 10 minutes later, they called for boarding. We still had not been told our seats. We went back to the desk and they were in a panic, saying we actually weren't on that flight. Then they made an announcement telling the stand by passengers to not board (in case we needed their seats). It was so stressful and unprofessional. Finally they gave us our seats. I have no idea what happened and why the two desk agents seemed to have conflicting ideas about our seats, whether we were on that flight etc.
Very dissatisfied with the fact that I had upgraded to first class for the second part of my trip only to find out that the lounge was still not available to me, as well as not having any food or drink service on the flight due to weather, so I lost out more than what I paid for.
It was very good. Our flight was delayed and we as a result missed our connecting flight but rescheduled to the next day. The Need Help staff was so great and offered us compensation that was beyond satisfactory.
Excellent. No issue and it was on time and arrived early, the best!
Bad. Sits didn´t match from boarding pass versus real confoguration on the plane. Copa people order to put hand baggage on checked baggage even when we do not wanted
Problems with a missmatch between sits in checkin versus real location on the airplane
There should be a warning regarding the quality of the aircraft on the website as we reserve the tickets. There was no TV or any type of screen onboard. The wifi they offer is good for nothing. Traveling 9 hours straight with kids and no type of entetainment was horrible. I wish I had been informed prior so I could buy a ticket with another airline. The food was a joke too. A very tiny portion per passenger. They also charged $100 per checked bag. With United I used to pay $60. So, fair to say that I wont be flying Copa anymore. Their aircraft was super old, outdated, no entertainment, with nearly no onboard food.
Simply as follows:- First, there was no vegetarian option for the meal Second, only 2 washrooms for the entire economy class.
They were super friendly bumped me up to exit row free of charge, All flight legs were on time
Very happy with my flight. I would definitely recommend it.
Biggest issue was that they only had two restrooms in the back of the aircraft. Too many people for only two restrooms. The trash was overflowing and there was paper on the floor too. Long lines in the isle to use it. Food was also a bit meh. They don’t offer snacks with drinks, so you might want to buy a snack to hold you off on a longer trip, since the meals are very small.
Copa is one of the airlines with the best prices and super good service.
I was supposed to have a lay flat seat but they switched planes and there was only a chair
I liked the friendliness of the crew and comfortable flight. All good.
Overall, a good experience on this leg of the trip
I was in the last row and they sent me to check in my luggage last minute after boarding. I had to go through the crowd.
It was good, however the airplane was really cold. We received snacks and the crew was friendly.
Plane never left the ground. Mech issues - entire trip was rerouted through united.
The flight itinerary was changed 3 times, I explain the problem on the previous leg.
No food optional ( they offer just pasta, no second option, the soda without carbonation, I asked for snacks and they said give a minute, I never got it) I believe they (crew) don't care about it (people)
The crew was amazing. The best in the last times. Great group of people.
Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.
Tough flight with turbulence… I was told by a fellow passenger that it is common. Nonetheless, very stressful. Cordial staff.
Our yoga retreat was cancelled and besides not refunding is, they would not even let us change dates or locations. As a matter of fact they wouldn’t even talk to us and kept referring to the travel agent, who said they couldn’t change anything and it was up to the airline to do so. They passed the buck until it was too late to do anything about it. Avoid Latham and Budget Air for your travel plans.
The website check in was poor. Baggage fees were in US dollars but registered in Canadian dollars. The site would not accept my credit card. Scanning the passport was the worst. Someone from United needs to try the process. I’m not a novice with tech and I have to say this was a bad experience. Everything else was great.
Prefer not to have an almost 3 hour delay with useless communication that wasn't accurate.
Boarding was smooth and efficient. The only food was some pretzels, but it was a short flight. Not much to order if you were hungry.
Seats very comfortable; service efficient and pleasant; flight was on-time; boarding organized.
Starlink is great Crew was polite Business class didn’t get a welcome drink just water and snacks were ok
Hopped on time for the flight only to get deplaned and delayed another 2.5 hours.
Flight attendants had a little attitude. Food tastes no good.
Very poor. The flight was delayed from Toronto because some forget to do there job . I got to my connecting gate in San Francisco 10 minutes before the departure.but this didn’t let me board even though the flight was still there for an other 30 minutes. The the gentleman at the unite airline desk told me that they usually wait for passengers but air Canada called and told them not to we I been rerouted to Manila instead of Hong Kong . In San Francisco they mad me check in my carryon bag . I was told the it will directly go yo ho chi minn cuyt but I was told that by the Vietnams airline desk that’s not there I’m 10 hours behind my scheduled flight and looks like I I’m going without baggage. I don’t have a chance of catching ..
l really enjoy very much the flight was very pleasant
Quick and seamless boarding. No entertainment but fast Starlink wifi for this short trip and the staff was really friendly.
We had to purchase an upgrade to get reclining seats. There was no entertainment module.
As previously experienced neither check in staff nor cabin crew were friendly or welcoming
The seats were the worst I have ever flown Too narrow, did not recline and the actual seat was hard as a rock. I will tell all travelers to stay away from Avianca flights.
Seats are absolutely not comfortable and large enough. There’s a limit and you stepped over it. I understand that there’s a business class, however for the price it costs, it’s just plain stupid for a 50 minute flight.
The crew was great! They waited for me as Air Canada flight was delayed by 1:15 hours from Ottawa to Toronto. I am a bit disappointed that we could only use wifi for entertainment but I survived! The only thing I would of liked is a more comfortable seat. The seat cushions are not thick enough for flights longer than 3 hours. Aside from that, everything was great.
We waited for one hour to deboard the plane after landing. That could be better
Not even water is offered on the flight. You cannot lean back on the seats and the seats are so narrow you can’t avoid rubbing elbows with the person next to you.
I couldnt recline the seat. Other than that crew was very attentive and helpful. Thsnk you
The seats were very uncomfortable. I would have upgrade or got different flight if I knew. I usually sleep in the plane but I couldn’t sleep at all. Very uncomfortable. Also no food or drink everything was to purchase, and that’s u usual for international flight.
Charging for WATER on a SIX hour flight in repugnant. Enough said!
