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Pros: "Yes"
Cons: "Not"

Pros: "Good"

Pros: "The crew was attentive, helpful and friendly"

Cons: "bueno"

Cons: "There was not much entertainment. And just like the food, no choices of programs."

Pros: "I like this flight very smooth no worry what so ever I will flight again"

Pros: "Both good"
Cons: "It would have been nice to have our own video and the choice of our own entertainment, as I get with United"

Cons: "Food and entertainment options. Also layover was too long, but this is not their fault, all flights were on time"

Cons: "Copa bumped our family of 4 from this flight. Involuntary bump"

Cons: "Missed my connection because first flight was cancelled... they only rebooked me to arrive three days later. I thought it was a joke, but they were serious."

Pros: "Good service"

Pros: "The crew was friendly and professional. Boarding was smooth."
Cons: "The only entertainment option is the mini screen every three rows."

Pros: "The crew on both flights was top notch"
Cons: "Nothing is perfect so there is always room for improvement. With that being said I have 0 complaints and I look forward to flying with Copa airlines again provided they continue to deliver the excellent service they demonstrated this past time."

Cons: "No earphones for hearing the movies"

Pros: "Boarding was organized, the crew and food/refreshment services were great. I prefer Copa over others because of this. Last time I traveled to South America was 6 years ago and the quality is still great."
Cons: "Seating cushioning was a bit uncomfortable, which is a bit difficult during a long flight."

Pros: "Comfort an staff"
Cons: "The bathroom on the plane was not clean"

Pros: "Easy check-in"

Pros: "Excellent flight. So fast"
Cons: "There should be tv screens on each chair and the choice to choose what we want to watch."

Pros: "Crew was great and boarding easy"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."

Cons: "I ordered celiac and got a cookie for breskfsast. Could serve celiacs a banana."

Pros: "Thanks! Amazing service at the airport and also the attendants in the airplane. Super friendly and helpful employees. We had a great experience flying with Copa. A +++ service"
Cons: "We love everything. Thanks"

Pros: "They serve a meal on most flights."
Cons: "When something goes wrong, like when our flight was oversold, the customer service is deplorable at best."

Cons: "It was hot"

Cons: "The United plane was coming in right at the time copa departed. The copa plane sat there for half hour with door closed. Could have made connection. Then COpa put me on a flight to Buenos Aires which is six hours away from Rosario and did not provide any connection from Buenos Aires to Rosario. Don’t take this flight, the 1 hr connection time from IAH to Panama to Rosario is not enough time to allow for delays and COpa is a BAD partner to United as it refuses to wait for the United flight to arrive."

Pros: "Overall is a good experience"
Cons: "Old airplane"

Cons: "They didn’t have any vegetarian meal. And the planes are different from the ones that flies to NY"

Pros: "Made the trip feel easier with their kindness."
Cons: "It was hard to hear the in flight movie through the headphones but not a big deal. Still had fun."

Pros: "Ok"

Pros: "Copa service to asuncion is great like every flight from this airline"
Cons: "It seems that the aircraft is getting full very quick and it feels crowded"

Pros: "Courtesy, timing, comfort."
Cons: "The food. It was a bit heavy."

Cons: "entertainment system touch screen was not working. No relaxing music video, meditation videos. new Movie selection was ok only 4 titles, at least one was nominated for a oscar."

Pros: "Love the crew."
Cons: "Apparently there’s no way of actually securing a seat because they don’t have some, sort of system for it? At least that’s what I was told. I got on last and my seat had been taken. BUT the crew were very helpful and reseated me with an aisle seat like I’d wanted. So really, not a complaint but a thanks for making sure I was taken care of."

Cons: "Our flight was cancelled minutes within booking but still charged to our credit card for 10 days, meaning we never actually made it to rio and lost our deposit on our hostel."

Pros: "I liked"

Cons: "I chose the seats 8 months before this flight and I supposed to be assigned 8F and 8E. However, I don"t know why the airline assigned me the last seats in the airplane in this time. That day the aircraft experienced turbulence and I felt bad at the back. I did not like they decided to change my seats without asking me."

Pros: "Service was sastisfying"

Pros: "The pilot was great st explaining the flint and not where we were."
Cons: "They forgot my gluten free meal and didn’t tell me until I was on the plane. Can we count on you to feed us? Apparently not. How can an airline forget a meal for a passenger? Especially in such a long flight?"

Pros: "Bueno"

Cons: "food was bad."

Pros: "I have not flown on such a nice well organized airline like Copa! And they actually serve really good food."
Cons: "The service and food."

Pros: "The crew was super polite!"
Cons: "Seats were too cramped."

Pros: "The seat was comfortable"
Cons: "Broke my wheel off my check luggage, food wasnt good. Staff are somewhat curt & could be more friendly/accomodating."

Cons: "Frecuentes retrasos"

Pros: "nothing"
Cons: "everything, baggage service!!"

Pros: "The staff was friendly, the food was unexpected but welcomed, and the Copa employees were great at staying on top of me and my friend's progress when going through JFK's security almost had us miss our flight."
Cons: "I disliked having to go through security a second time at the gate when we were in Panama. My friend had to chug a water bottle that she had bought at the airport after already going through security."

Pros: "Excelente communication from the front cabin to passengers"
Cons: "Clean restroom"

Pros: "La atención"
Cons: "La comida"

Cons: "No wheelchair service on arrival ( asked before the flight)"

Pros: "The crew was nice, and the flights was on time ,so easy to find the terminal"
Cons: "No food in all from lima-panama / Panama-NY , don't even soda, I have to ask for water. The food ny-panama / panama-lima was horrible test and look like dog food....the company have to change that YES or YES"

Pros: "The customer service"

Cons: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."

Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."

Pros: "Helpful crews"
Cons: "self-serve bag drop to speed up the bag drop process"

Pros: "Nothing"
Cons: "I could have been warned that you need to get a pass to go to Hanga Roa before you can board. I had checked because I had heard there was a fee but upon investigation, it was said that this requirement had been eliminated. Wrong!! You still need the pass but you don’t get charged a fee. The extra time required for this tedious meant we missed our chance to check bags and do incurred hundreds of dollars more to get on the same flight the next day. No Bueno!!! This should be highlighted up front!!"

Pros: "The seat assigned"
Cons: "Not having to pay so much for a carry on luggage"

Pros: "Crew was great. Seat was great."
Cons: "Food. I didnt eat anything else on this trip with the exception of LATAMs provided meal and by landing I was in the ER with a food borne disease. Fluids coming out both ends hooked up to an IV to rehydrate my body while they ran tests which confirmed the food... Everything else was great just don't eat the food."

Pros: "the good treatment of the staff"
Cons: "the flight schedule at dawn is usually a bit tired"

Cons: "They tried to charge more Money all the time. During the web check in, they give you the row where the sits are not able to decline. When you try to chance it, they pretend to charge extra fee"

Pros: "Everything"
Cons: "Nothing"

Pros: "The crew was nice, wifi entertainment was available, flight on time"
Cons: "offering beverages."

Pros: "Excellent airplane"
Cons: "Food"

Pros: "Nothing"
Cons: "Be on time and if not, communicate and offer remedies. There was NONE."

Cons: "Your Customer Service"

Pros: "I liked the person I was sitting next to"
Cons: "It was fine, but they scattered my group of six all over the plane because we didn’t pay for special seats"

Cons: "Muito triste minha bagagem nao apareceu na hora do desembarque viajei na classe executiva essa e a ultima vez"

Pros: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Cons: "less ignorant/greedy management"

Pros: "The people were very kind and very respectful."
Cons: "Well I think this doesn’t have nothing to do with the airline, I guess... any way the airport is dirty, and very to buy something you got have more money than you think, the salesperson are not friendly. To get to the plane they checked everybody’s luggage again in the crazy way!"

Cons: "Lack of food!! LATAM you are doing it wrong"

Pros: "The crew was very kínd!"

Pros: "On time"
Cons: "Travel agency accessed through kayak (kiwi travel) didn’t allow for online check in ahead of time. It also didn’t allow for seat selection ahead of time, so I was stuck with middle seats both ways."

Cons: "Delay meant I missed a meeting deadline."

Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."

Pros: "We got on the plane after flight from LAX was delayed by 8 hours"
Cons: "Being initially delayed and not knowing til we got to Lima if we were going to get to Montevideo that day."

Pros: "They rebooked us out of Orange County, a different airport, without extra charge."
Cons: "Seemed like they should have known the plane would have been late when they told us all good eight hours earlier, as plane was still in Lima when we arrived at LAX and hence our flight was cancelled but only after driving up to LA and waiting at check in an hour."

Cons: "Impossibly short connection time to get across the whole airport"

Cons: "really the complaint would be mostly about the airport than from the flight , limas airport it´s the rudest i´ve been so far , theres no happy or polite persons there except for 1 janitor and a lady in the to go station"

Pros: "Everything else was greatt."
Cons: "Hiking boots and a rain jacket were stolen from my suitcase during normal checked baggage transfer. In mexico city after standing in customs line for a very long time, I found my bag sitting by the luggage conveyer belt. At my destination I found my hiking boots and jacket to be missing. I suspect they may have been taken in mexico cit but it could have happened anywhere along the process"

Pros: "Friendly crew Good entertainment options with the Latam Entertainment app"
Cons: "Boarding process not organized Seat pitch extremely tight Poor complimentary food options Flew Latam during a trip through South America and needed to change route for my wife, Latam told us we had no options and we’re forced to canceled remaining 3 flights of 2 week leg of the vacation. Terrible customer service will never fly Latam again"

Cons: "It is unbelievable that in an international flight they don’t give even a glass of water at least we pay extra for it. The tickets is not cheap at all for receiving so bad service"

Pros: "crew! just awesome"
Cons: "some people being to loud at sleep times."

Pros: "Nice flight, enjoyed the food, excellent service."

Pros: "Great short flight and they got us to Santiago early since everyone was at the gate"
Cons: "They changed my seat without notice nor great explanation."

Pros: "LAN moved to departure gate five minutes before scheduled Board Time from downstairs shuttle bus to plane, to a walk on gate to plane."
Cons: "Original schedule pulled in one day due to Hurricane Irma cancellation/rebook from MIA to SCL. LAN wanted $280US to change ticket. I paid $160US for ticket originally. No sympathy from LAN for hurricane impacted travelors. Extremely poor customer relations!!"

Pros: "I slept most of the flight."

Cons: "My fly was delate for 2 hours reason from previous fly cancellation. They didn't notified me."

Pros: "In-air service was excellent. My international flight was very smooth, flight attendants were kind and attentive, food and drink was provided free of charge, and onboard entertainment was available for the duration of the flight."
Cons: "It helps to be flexible when booking with LATAM, as my return flight itinerary was changed several times before being finalized."

Pros: "The customer service"
Cons: "Delays on boarding which resulted in 1hr delay at arrival"

Pros: "SUCKS"

Cons: "No Movie Screen"

Pros: "Technology Leg room"
Cons: "Food"

Pros: "Good crew, decent service, edible food."
Cons: "Long delay between boarding and take off. Sat on the ground at Lima fo almost an hour. The map function did not work but good entertainment choices otherwise."

Cons: "Seat space,"

Pros: "Good movie selection. Good drink selection."
Cons: "attendants where too preoccupied chatting in the back with other patrons to answer my light and when i went to the back to get some water they where less than friendly about being interrupted in their chat session"

Pros: "all family with children should be place in the back together"
Cons: "screaming children and the way the were boarded . it seemed to me they were going to be place together instead the were seated all over the plane. also you don't give sugar to children. give them dry fruit or bananas if so . they live in Peru there i plenty of fruits. thinking before acting. i guess is a man that made this choices"

Pros: "The Dreamliner 787-900 is a great plane, even in economy, and LATAM treated me better than an ordinary carrier, despite the budget fare."

Pros: "Nothing"
Cons: "A death in the family cause us to change our flight , they were not accommodating and were extremely insensitive. Try your best not to use kayak or Latam."

Pros: "Service was prompt, smooth boarding and the aircraft was modern. there was an entertainment option if you had downloaded their app before the flight - I hadn't downloaded it, so can't comment on the entertainment. Other than that - all in all great service."
Cons: "Snacks were crackers and 2 sweet biscuits. Would have been nice to have had something a little more savoury, but this is realistically already more than I would expect from European carriers, so can't complain."

Cons: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"

Pros: "Got a snack box and some drinks which was good, smooth ride back- nice flight attendants"
Cons: "Boarding took a minute to start, but it wasn't too bad"

Pros: "Crew in flight was nice and professional Sit in 1st class was comfortable"
Cons: "For this flight everything was good"

Cons: "Late crew caused delays"

Cons: "Had handicap access seats & the gate reassigned us to bad seats & apart"

Pros: "Timeliness, professional staff and crew"
Cons: "Less cramped airplane: there is nothing wrong with the plane itself but every time I have travelled this route the plane has been completely full (this time it was even oversold) so a bigger plane would help"

Pros: "The flight was easy and quick. These small planes are actually pretty comfortable."
Cons: "Waiting for a gate in Chicago is never fun. Most people on the plane seemed to have tight connections, and I'm guessing most of us missed them. I only made mine because the next flight was delayed."

Pros: "Super sweet and helpful crew, comfortable seats, fast boarding."
Cons: "My overhead light was broken. I didn’t need to use it so it was no problem at all, but that’s the only thing I could think of"

Cons: "The delays, gate changes in a massive airport, and general lack of information made this trip excruciating."

Cons: "More room. Not losing my luggage at the end of long flight."

Cons: "Rough landing in Washington, smell of kerosene in Sao Paulo flight, otherwise good."

Pros: "The connection time Mach very well。"
Cons: "I learned that 3 flight together long hours have no food been sever and we have time to get food from airport. Next time I will do better☺。"

Pros: "..."
Cons: "All of my fligts has been delayed and resceduled, so instead of 18 hours to go to hawaii, it took me 36h"

Pros: "Good communication from crew concerning updates and ETAs."
Cons: "Service was a bit brusque at times, but never unkind."

Cons: "I made a reservation for my whole family and selected seats four month ahead (we reserved 1A, 1B, 1C, and 1D). One day before the departure, United informed me that one of my kid had to be moved to 11B a part from the rest of family due to a flight swap. When we started boarding, I noted someone else was sitting on my seat (1D) with his own boarding pass with 1D written. United crew politely asked if the gentlemen was willing to move to 6B, which his original seating in the system but he refused to do so. We' also personally explained to him that if he can yield the seat so that our family could sit together due to my wife's medical condition but he would not cooperate. I noted Those gentlemen on 1D and 1C are either buddies or coworkers. The crews were looking at each other without offering a solution. I ended up telling the crew that I could sit on 6B so that the plane can leave. The departure time was 20 min late u related my seating issue and de-icing took another 40 min. I am a Global Service member and I am very unhappy about the way the whole situation was created and handled by United."

Pros: "I liked it because the flight was not overbooked and I had plenty of space."
Cons: "I didn’t like that I had pain and I didn’t know if the crew had any pain medication."

Pros: "Arrived alive"
Cons: "Horrible seating, small, cramped, ergonomically impossible"

Cons: "Far away Gate"

Pros: "The flight crew was courteous and efficient."
Cons: "The boarding time lasted an hour as the front desk staff at the gate insisted that I needed a visa travel document for my connection in China (multiple leg journey). What they failed to realize is that nobody needs a visa for China if they’re connecting in transit. It took a phone call and 3 staff members to sort things out. Not something that I want to deal with at 5:00 am. Moreover, due to the de icing, the flight was late and i just made it to my connecting flight in Newark. It was quite a hair-raising experience overall."

Pros: "Nothing"
Cons: "Smoke on the plane crazy delay"

Cons: "Horrible customer service"

Pros: "This compaby sucks. They cancelled the fight wuthout notifyng us and we have to rent a car because they wanted us to flght the next day a 5 PM without paying fir us the hotel. It was ridicoulous ghat we were 2:30 hoyrs away from our final destination and they dif not reimbourse us for renting a car. Never again book s flight in United"

Pros: "On time"

Pros: "The short lines for boarding, but then again these were small flights. The flights taking off early when all passengers were boarded. The flights arriving much earlier than scheduled."
Cons: "The basic economy flight is bullshit. We both know that it's better to just buy an economic flight. So why even pretend and lie to customers to precast the basic economy flight knowing full well that's just going to force them to have to check in their bags which end up costing more than an economic flight? Why not just offer the regular economy flight price and leave it at that. If the overhead bins are full, offer the passengers a chance to check in their bags for free. What you're doing is preying on the poor who already do not have much which is why they choose the basic economy flight without realizing the full extent of the set up."

Pros: "Seats were very roomy and pilot did a great job!. Boarding went great!"
Cons: "We were stuck on tarmac but this was weather related. No gluten free snacks. Some crew was nice others less so."

Cons: "It was a long delay, which meant I missed my connection at O'Hare even though I had a 3 hour window."

Pros: "Crew was nice"
Cons: "Flight was 4 hours late. The seat was so small, I could not open the tablet (folding tablet in armrest). I am 6" tall and medium built. That tablet can only fit a kid"

Cons: "Delayed delayed delayed"

Cons: "Uncomfortably warm!!"

Pros: "Did a good job of keeping us hydrated during the flight"
Cons: "The seltzer water is plain not lemon flavored as advertised in the magazine"

Pros: "Nothing."
Cons: "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers -No leg room -Package on food said snack mix but it only contained pretzels"

Pros: "Comfy enough. Wider than the first plane."
Cons: "Crew was a little short temperee but the plane was over a half hour late. Also, somewhere between Tucson and Nashville they played football with my suitcase and I ended up with broken gifts and a suitcase full of cookies from where thr damn container broke."

Cons: "I was put on an Air Canada flight and sat on the tarmac for almost THREE hours in MTL. Finally took off and am stuck in Toronto overnight. Air Canada was very unhelpful. I have to sleep in the airport. No food vouchers. Sucks."

Pros: "Boarding was quick, staff was friendly and helpful."
Cons: "No in flight entertainment..."

Cons: "None"

Pros: "friendly flight crew. good informations nice plain"
Cons: "- entertanment only with pay??? this is a step backwords...."

Pros: "Flight attendants tried.. United booked a hotel room for the night."
Cons: "Poor communication on gate change. Delay on flight boarding, and there were issues with engine. Stuck on the tarmac with no AC, they had us off-boarded since everyone was sweating. Reboarded after, no AC still until takeoff. Delayed more than two hours- this was last flight, and caused me to miss connection flight. Was supposed to arrive in final destination at 11pm that night- ended up getting there at 9:40AM next day."

Pros: "Boarding and de-boarding seemed quicker than other flights on other airlines"
Cons: "Noisy/ squeaky seat"

Pros: "Bad good, good service but 5 hours delay"
Cons: "The airplane food and the delay in Chicago"

Pros: "Fast"
Cons: "We had a Turblance in Chicago !!"

Cons: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."

Pros: "Can't really remember if I liked anything."
Cons: "Unfriendly crew. Flight delayed by more then 2 hours. We were moved from gate to gate 2-3 times. Totally disorganized."

Cons: "When I found out I had to pay for my luggage that was it for me. Everything went downhill from there."

Cons: "Delay caused us to miss last flight of day. We have been sleeping on floor of airport for 9 hours. Same thing happened in the beginning of the trip from dallas to chicago. Oh, it was our honeymoon!"

Cons: "Boarded, then deboarded due to missing rivets, flight delayed nearly 4hrs, luggage claim took close to an hour"

Pros: "Never on Air Canada again. Food was miserable. They literally told me that they ran out of food (on the flight from Montreal to Casablanca). No kidding. They told us that the flight was full and no more food was available! When we asked for water, they did not bring water. I am not sure if they were out of water because the flight was full! That would be something! Bathrooms were not usable. Utterly dirty. My six-year old daughter refused to use the bathrooms. Water was flowing and the smell was horrible. They should clean that. I can go on but what is the point???"
Cons: "The list would be too long. So, what did I like is a better question in this case. Honestly, I am not even sure if I liked anything. I mean some people were nice, but why? Do I expect people to be rude? I mean, I need to like something extraordinary, something that others don't do. I can't remember anything remarkable. Just nothing."

Pros: "Crew was helpful and seats were spacious and comfortable"
Cons: "Flight was oversold and late"

Cons: "Almost two hours delay and lost of connection"

Pros: "It's was quick."
Cons: "Delayed a bit but mostly ok."

Pros: "Our flight was delayed for four hours. However, an attendant at the United Airlines counter was kind enough to go ahead and book us for a later flight out of Houston so we would make it home without much of a delay. Overall everyone was very nice and helpful."

Pros: "Entertaiment collection was good, kept me engaged throughout for the entire duration of flight."
Cons: "Food was mediocre by standards of an international flight."

Cons: "My flight was cancelled. When I called United I was in hold for an hour only to be told that my airline was not United but Air Canada. When I called air canada I was on hold for another 45 minutes. They rescheduled my flight for another day. I lost one day of my vacation."