Kayak. You have got to be kidding !!! Get on top of things. !!!1
Pros: "I like Avianca"
Cons: "Just unboard and board again is uncomfortable."
Cons: "Everything! For the price on the plain tickets Avianca is a very mediocre airline."
Pros: "Avianca crews are always great!"
Pros: "Crew was kind"
Pros: "Customer service."
Pros: "The Crew was nice"
Cons: "The luggage took for ever to arrived."
Pros: "Business seats are nice and comfy"
Cons: "Schedule sucks! Food is also not even trying to be good"
Cons: "Massive delays, terrible customer service"
Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."
Pros: "What can we say? The plane departed on time. We had time to make our connection and we arrived early! Great flight!"
Cons: "Older plane without current technology on board"
Pros: "service and punctuality"
Cons: "time management for connecting flights with star alliance partners. I had 1:45 min for a connecting flight to Cancun and because of immigration procedures the baggage claim took 1 hour to give me my luggage, making me miss my connection and having to spend $600 on a crappy hotel in Cancun. Very bad"
Pros: "the flight was on time"
Pros: "The service"
Cons: "The infraestructure, entretainiment and a good food"
Cons: "No me gusto que ami mama una persona con necesidades especiales La pusieron en los últimos hasientos del avión cuando yo llame para pedir que la pusieran enfrente."
Pros: "On of the few flights to go La Paz Bolivia the price was a little resolve."
Cons: "The delays and lack of communication from Avianca and the Custumer fligimg. They where snubs and cut not answering"
Cons: "The 4 hour delay to leave Roatan"
Cons: "The 11 hour flight delay and the guy putting duct tape on the wing. I didnt have an issue with him personally, more the fact that he was duct taping the plane."
Pros: "It's was It was good service everything"
Cons: "I didn't like let that delay on the plane. Being willing next 6 hours or the airport and I miss my day for work."
Cons: "The service is terrible and every flight I’ve ever taken has been extremely delayed with little communication and no assistance."
Cons: "I was completely rerouted at the last minute to take 3 flights instead of just one and completely missed all of my other connections. Avianca forced to to travel for over 36 hours and continued to have all of my rerouted flights delayed. It was the worst travel experience of my life and i received no help or compensation for missing all of my other flights. All thy gave me was one stale muffin. I will never fly with this airline again."
Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."
Pros: "the TV!"
Cons: "the food and the selection of movie"
Cons: "No complains"
Cons: "I was not allowed on the flight, but I was allowed to book the flight without being warned that I must have a yellow fever certificate to travel to Costa Rica after I have been to Brazil, Avianca airline staff are EXTREMELY RUDE and would not admit it was their fault for not displaying the correct details in the booking details. NEVER AGAIN,"
Pros: "We loved everything about the airline we have been traveling with Avianca for several years now and we love it , definitely no other airline has the quality of service and professionalism as Avianca does."
Pros: "People tring to help"
Cons: "The airport lacks information for flights and for travelers"
Pros: "The punctuality and features in airplane."
Pros: "Easy flight to Dulles. It's always nice to be fed too. Professional flight attendants."
Cons: "Everything was fine. No complaints."
Pros: "The crew inside the plane was polite and helpful. Airplane was confortable. Breakfast was ok, no entertainment which was good because all I wanted was to sleep."
Cons: "Check in was very slow, even for the ones that were able to check in online. The crew in charge to check in was late. If they tell you to be three hours before your flight, they should be at their desks before that."
Pros: "The crew was wonderful and when I was given my special meal request (due to food allergies) they were able to accommodate me in so many more ways."
Cons: "The boarding for every flight with this airline has been late."
Pros: "Non stop flight, the plane, and i got a good price."
Cons: "Food very low quality, the crew's attitude is very far from the ideal, compared to my next fligth on EVA Air."
Cons: "Check in / drop off bagage. Waiting in line for one hour to drop off the bagage even though I did heck in online."
Pros: "The plane was not old, on time, the staff great"
Cons: "The food was good but could be a little better.. the space for legs it's not big"
Pros: "Everything about the actual flight was fine"
Cons: "The Avianca representatives in the airport were extremely rude, would not give us the baggage prices listed on the website, and instead of being one of the first people in line we were the very last served."
Cons: "Falta de respeto a los miembros Diamante."
Pros: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."
Pros: "Highly recommend Avianca. The food, service and timeliness were great."
Cons: "The lounge in la Paz needs serious work. No coffee no water not friendly. Bogota lounge was excellent."
Pros: "Good customer service"
Pros: "Great choice of entertainment, individual screens"
Cons: "Disorganized boarding, supposedly there is an sequence of groups, but it was very poorly implemented"
Cons: "Demora significativa de mas de 3 horas, hizo que pierda mi conexión a MIA, y retraso todo lo que tenía que hacer en MIA. Los asientos no se reclinaban."
Pros: "On this particular flight? The flight attendants were attractive. That's about it"
Cons: "*TWO HOUR AND 15 MINUTE DELAY FOR A 3:35 AM FLIGHT *No alerts by email to tell me or my companion about the delay *COnfusing and/or non-existent updates on the delay *Difficult to understand announcements because the agent was speaking too quickly *Confusing boarding when we finally did board *Bad snack *No direction when we arrived on how to rebook my missed connection"
Pros: "The attention given by the crew."
Pros: "It was cool how I could watch movies during the flight."
Cons: "My fight was delayed two hours causing me to miss my connecting flight. I ended up having a 6+ hour layover. Luckily my friend was still able to pick me up but it caused quite an ordeal."
Pros: "The crew where prepared and always in a good mood. Regular food."
Cons: "The airplanes where not clean - the seats smelled. We had 6hs flight and they didn't provided blankets, there where no personalized entertainment to the passengers. They have better aircrafts but this one was the worst international flight experience that I had."
Pros: "Kind and respectful personnel"
Cons: "I was asked to be at the La Paz airport 3 hr before international flight, so did I, only to see the check in open 1.5 hours before the flight, more consistency needed"
Cons: "the seat too back"
Cons: "Some passengers bring two or more big carry ons and the airline should police its own rules better."
Pros: "Everything was very nice"
Cons: "Despite we made web check in, our seat were changed. And we were assigned in separate seats (family of four)"
Pros: "Everything went smooth the trip was fast. The crew excellent So far so good!"
Cons: "The transport from terminal to Customs was a little slow."
Cons: "Maybe another round of jrinks"
Pros: "The crew was friendly, the seat was comfortable."
Cons: "Food and entertainment options. Also layover was too long, but this is not their fault, all flights were on time"
Pros: "crew was great"
Cons: "inflight entertainment was sorely lacking"
Pros: "The crew was amazing."
Cons: "The seats are uncomfortable for long flights."
Cons: "everything that other excellent companies offer"
Cons: "Not enoughbeverage I was almost dehydrated"
Pros: "Excellent service, on time!!!"
Pros: "Food was good, roomy seats"
Cons: "I bought my ticket in June and when I went to check-in I was given a standby ticket and was told that the flight was overbooked, and that I should have done mobile check-in. I was very anxious that I did not have a seat, and that I would not be able to board the plane. They kept telling me at the gate that they would call me when they had a seat until I forced my way to the counter and handed them my boarding pass and said I need a seat now. Poor communication and disorganization."
Cons: "Everything was unliked"
Cons: "De vuelta hubo sobre venta de pasajes (18) en mi vuelo que causo incertidumbre"
Pros: "2 checked bags for free! Free alcoholic beverage. Other airlines nickel and dime you, Copa is great. Best prices, great service."
Pros: "La puntualidad, las conexiones y el personal, excelentes"
Pros: "No WiFi. Tiny TV screen every 3 rows and played a grow up movie. My 5 year old child had nothing to watch and no way to entertain him self. One of the diaper changing tables was broken."
Cons: "Crew was nice"
Cons: "Copa placed passangers in scattered seats even if they were together, we had to talk to other passangers to switch spots. The crew was unhelpful most of the time. Boarding was totally disorganized, it reminded me of a persian market trying to go though a single door, all at once. Security bands to form lines were obviously unavailable. The whole experience was like riding an old bus with no technology, and it’s entertainment was along these lines."
Pros: "Crew and staff were very helpful and nice."
Cons: "Plane could be cleaner."
Pros: "Flight attendants were nice and friendly."
Pros: "Fast boarding"
Cons: "It was cold / had to ask for water and got declined because only one serving. No entertainment"
Cons: "Everything qas good"
Pros: "Its was ok"
Cons: "Bad service i asked for a blanket and i was denied for one"
Pros: "Efficient and service oriented Always feeding you Easy web use"
Pros: "Left on time and arrived on time"
Cons: "Very crowded. Woke everyone up to serve breakfast"
Pros: "On-time departure and arrival Friendly and accommodating staff"
Cons: "Old plane. No charging USB connectors"
Pros: "Excelente communication from the front cabin to passengers"
Cons: "Clean restroom"
Cons: "Nothing everything was good"
Pros: "San Juan in Nice the scheduled from airlines is ok"
Cons: "Food planes in return is bad"
Pros: "The plane was very comfortable and the crew was fantastic"
Cons: "The boarding was a nightmare no gate printed on boarding pass and a gate attendant told us the wrong gate and we almost missed our flight"
Pros: "Boarding was very easy and fast"
Pros: "The confort and food!."
Cons: "One of the flight attendants that made noise taking her luggage from the bin case"
Pros: "The boarding was a nice touch"
Cons: "Well i would think it would be a better expiernce cuz I've heard that copa was a good airline and their service was excelent but i was wrong the food was dry and the people were rude the entertainment was a joke. The music would play the same song's over and over."
Cons: "Plane was uncomfortable... no personal TV... very tough if you travel with children"
Pros: "Service was good everything except the entertainment system"
Cons: "No entertaiment system"
Pros: "Friendly service leg room"
Pros: "My son was terrified and was screaming I really appreciated how one of the attendants tried to cheer him up and even held him to comfort him, took him to see the captain and they told me to do whatever I needed to comfort him, they made me feel relieved and also food was good"
Pros: "It was my first time with COPA. I went to Buenos Aires with them (Montréal»Panama City and Panama City»BA). Aircrafts were much nicer and newer for the Panama»BA portion. The boarding was on-time and the staff was very nice. Considering the price I paid, the food was totally acceptable. Also, they automatically made my check-in for me and my son the day before our departure (returning back to Montréal) which was a pleasant surprise! I do recommend COPA for a good price/service ratio."
Cons: "The aircraft still had TVs popping out from the celling with 1 movie for the whole craft. I found that a bit archaic..."
Pros: "service, and always on time"
Cons: "i got stuck in the last row, but my fault for checking in late"
Pros: "Free food, free drinks, free luggage!!!"
Pros: "The service and the crew were really friendly and my experience in general was great would recommend hands down, can't go wrong with Copa airlines"
Cons: "Food can be improved a little, but in general I would say is good, so no complaints just a suggestion overall great experience."
Pros: "Every thing was excellent, no complaints"
Pros: "Leg room, food, screens"
Cons: "Food was gross"
Pros: "I basically liked nothing on that flight!"
Cons: "It's been a while since the last time I flew Copa and it probably will be the last. No food, super small sits, no tv (which is common in every other company now). So this was definitely my last trip on Copa"