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Pros: "The crew was amazing, Seats are very comfortable on business class."

Pros: "The crew were very nice. The seats are small."

Pros: "On time schedule"
Cons: "Entertainment"

Cons: "At the arrival the baggage claim was a mess. Total disorder."

Pros: "Estuvo puntual, la tripulacion estuvo amable."
Cons: "Es un vuelo de 6 horas y colocaron un avion pequeño que en ejecutiva la silla no reclina del todo."

Pros: "Never again with Avianca"
Cons: "Never again with Avianca"

Pros: "Never again with Avianca"
Cons: "Never again with Avianca"

Pros: "Customer service."
Cons: "N/A"

Pros: "Crew was great and friendly. The red-eye flight was half empty so I had a row to myself to sleep."
Cons: "I called two weeks before the flight to confirm my specific sport gear baggage fees (surfboard bag). They confirmed it would be $100 each way on Avianca. When I arrived, surprise, they said it’s busy season so now it’s $150 each way. Felt like they scam people when you have no choice at checkin."

Cons: "It took 45 minutes to get our luggage in houston."

Pros: "The service of the counter personnel"
Cons: "Entertainment"

Pros: "Nothing"
Cons: "Try not to have delayed"

Pros: "The team members that helped me with the hiccups before check in were amazing."
Cons: "Was a little cramped but I’m tall so there’s not much you can do about it."

Pros: "Pretty much everything."
Cons: "I cannot think of a single thing that I did not like."

Pros: "The sandwich was surprisingly delicious"

Pros: "Boarding was efficient"
Cons: "The onboard menu shows an option of salmon or beef. But when the crew came, only lamb was available. Also, the crew didn't seem interested."

Pros: "The movie selection for children and adults was fine. The peach juice was good too."
Cons: "The food was absolutely the most disgusting plane food I’ve had. I mean, airplane meals aren’t ever really that great but this was particularly foul. Also they should really stock the seat pockets with the nausea bags especially with all the turbulence over the Andes."

Cons: "On time"

Cons: "stop making a billion announcements."

Pros: "Friendly crew"
Cons: "Sad food"

Pros: "Flight was on time"

Pros: "Fly on time, nice food."

Pros: "nothing really"
Cons: "boarding and food"

Pros: "Flight delayed causing anxiety as onward connection."
Cons: "No vegetarian food available."

Pros: "Price"
Cons: "Price"

Cons: "Comfortable seats and leg room."

Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."

Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"

Pros: "Plane, entertainment, seat."
Cons: "Broken luggage upon arrival!!!! No travelling tool given."

Cons: "Both my departure AND layover flights were very delayed. And they didn't update the tracking so I could plan accordingly."

Pros: "On time and efficient. Was a good flight, with comfortable seating"

Pros: "The food was good, staff in the plane was courteous."
Cons: "The flight was delayed 4 hours. At the time when we were supposed to depart, nobody from the airline was at the counter outside the designated gate. I asked couple of people from Avianca and they told me the flight was departing at the original time, which was not correct. The flight first was pushed to 1 am departure (3 hours delay) and then to 4 am departure (4 hours delay). After several people asked about the flight and an hour after the original departure time, the airline finally had staff at the counter indicating the new departure time and apologizing for the inconvenience. The airline offered a meal at the airport, but I didn't find this through their representatives, but through another passenger. The gate changed about 5 times, which I understand is not under the airline control, but part of this probably could have been prevented with better coordination. My first day in La Paz was horrible, as I couldn't even sleep waiting for my flight to depart. Thank you Avianca!"

Pros: "Punctuality"
Cons: "Tight sits, not enough room to sit"

Cons: "it was 14 horas late"

Cons: "No vegan/vegetarian food options"

Pros: "I liked the flight itself, that was fine."
Cons: "Terrible service. Had to book the same flight twice as I had made a mistake with dates and couldn't swap out or get refunded. Was then told my surfboard would cost a further $40 from an agent, however when I arrived to check in they told me it was $100USD. Really bad service."

Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"

Pros: "My first time flying on Avianca. American based carriers should take a look at Avianca’s playbook. Free hot towel given after take off, free pillow and blanket, a meal served with out a fee. Flight attendants make up and hair professionally styled, flight attendants offering to place bags in overhead bins. Customs forms handed out an hour into the flight not the last 30 minutes."

Pros: "The entertainment."
Cons: "Absolutley everything else. 4 hour delay and lost my bag."

Pros: "Avíanca was fine, Kayak is awful"
Cons: "Flight network are scammers. Will never use Kayak again"

Pros: "Checkin staff very helpful and quick boarding. Infligjt staff polite and professional"
Cons: "No much leg roon."

Pros: "Ticket said I had to check in at the airport during my layover while waiting for my second flight. When I tried to check in online, it said there was a problem with my ticket... but luckily staff in the airport managed my baggage transfer quickly and I was able to check in no problem. Unneeded stress, but all worked out in the end."
Cons: "Again no complaints!"

Pros: "Had to get a different route"

Cons: "They cancel my fight woñithout notice"

Pros: "Where our travel agency failed us, Avianca came through and rebooked our flights. The service was great, the food was fine, and the entertainment was also fine. Excellent customer service."

Cons: "The plane it was small"

Pros: "Reasonable choice of entertainment. Clean."
Cons: "Food poor. Not enough drink. Hold up in tunnel for boarding - long hold up for children and passengers over 60."

Pros: "Food. As usual with avianca was amazing."
Cons: "The staff. Completely unprofessional. Flying executive from SJO to JFK with the Costa Rican staff was amazing. This one compared, was deplorable."

Pros: "Christian the flight attendant was amazing!"

Cons: "Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing"

Cons: "As it was a short flight it was ok but their system of checking in/ baggage drop off is really poor and disorganised. Everyone was queuing together for baggage drop, checking... it was a mess and took ages. It’s unfair on those who have already checked in online because you were ended up queuing with everyone else."

Cons: "Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours."

Pros: "Crew was nice"
Cons: "I could have been allowed to take an earlier flight and you could offer complimentary beverages"

Cons: "Bad"

Pros: "Everything on time. 30 minutes ahead of schudle"

Pros: "The food"
Cons: "The spaces"

Pros: "Nothing"
Cons: "Not to overbook the flight"

Pros: "Airport (AEP) was nice, plane and crew were good."
Cons: "The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault."

Cons: "No music or movies offered on this flight that was 5 hours long"

Pros: "Yes"

Pros: "Nice space in the aircraft and the crew was really nice too."
Cons: "The delay was very tiring."

Cons: "Better aircraft and personnel should smile and be more friendly"

Cons: "Nice"

Pros: "Efficiency"
Cons: "Boarding"

Pros: "No waiting"
Cons: "Food"

Cons: "More efficient check in. Long wait at gate."

Pros: "That it took me from A-B"
Cons: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"

Pros: "Arrived on time"
Cons: "Business class seats too narrow on 767. Needs upgrade"

Pros: "n/a"
Cons: "n/a"

Cons: "the process of boarding no annoucement of gate change"

Pros: "The flight was on time & smooth"
Cons: "Lots of kids yelling & some crying. Not something the airline can do anything about."

Pros: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Cons: "If the passenger name was changed as requested and I would not lose the money."

Pros: "On time"
Cons: "Food"

Pros: "On-time departure & arrival. Good landing."
Cons: "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."

Pros: "There was no one sitting next to me."
Cons: "Over 5 hours delayed with no explanation, no compensation and no food offered."

Cons: "Overbooked and put on another flight 5 hours later"

Cons: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."

Pros: "The people that work there were so kind! Very pleasant, I love the service! Everyone has a smile and make sure the customers were comfortable and save!"
Cons: "I like everything. No complain!"

Pros: "Departed exactly on time & arrived early. Excellent!"
Cons: "Check in / bag drop was very slow and impersonal. Cabin service restricted to tea, coffee, or soda - for a 3 hour flight (5am-8am). Cramped seating."

Pros: "Excellent price and value. Great service both before and after travelling with an infant"
Cons: "Food quality could be better"

Pros: "Good entertainment and food. Cozy flight with quick boarding."
Cons: "Seats aren't very comfortable. That is the normal for pretty much every flight I have ever been on though."

Cons: "Delayed 5h, missed all connections, no help from crew"

Cons: "Flight delayed well over an hour, Airport stuff unhelpful, Very below average."

Pros: "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Cons: "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."

Cons: "Delay meant I missed a meeting deadline."

Pros: "Great crew comfortable seating on time. Good short haul flight"

Pros: "Flight was on time crew was friendly and professional"
Cons: "Seat pitch was very tight, more like a budget airline, but the flight was short so OK"

Pros: "We got on the plane after flight from LAX was delayed by 8 hours"
Cons: "Being initially delayed and not knowing til we got to Lima if we were going to get to Montevideo that day."

Cons: "It was on time, not like other LATAM flights within the country!! Comfortable reclining seats, good entertainment and meals"

Pros: "Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets."
Cons: "No issues will travel on this airline again."

Cons: "Delayed 4 hours in Lima. Stood on the line to get a usd6 voucher for food, same as all passengers when I was flying business. No lounge service."

Pros: "The fact that I made it to my destination and Home safetly."
Cons: "The service is terrible . They lose bags , the planes are dirty, you can still see head grease on the windows and old dried up food on the seat backs. We were delayed 40 minutes. No annoucement or notification . The staff are rude , and don’t care . Very unreliable airline - the food is disgusting."

Pros: "La tripulación muy atenta"
Cons: "La comida"

Pros: "LATAM is now a budget airline - don't expect any comfort, quality service or food"
Cons: "Too many people have carry on baggage that is too big, no space left in the overhead bins for those boarding last. Seats are too narrow, even for a person that is not particularly big."

Pros: "On time flight & very nice service."

Pros: "The aircraft was clean, comfortable and well laid out."
Cons: "Some of the staff had a problem with English enunciation which makes it very difficult for aging passengers to understand"

Pros: "I like the service, the staff are more helpful to us and lots of different from other airline services. Especially they treat every passenger equally or all the same with given out for any extra cost e.g. food, drinks, entertainement any thing we need while we are up in the air needs. Different from the first class section service in special airfare cost. Love to fly every time when I want to visit my families around the world. Keep it up the good work LATAM Fika Maiava - Sydney"

Cons: "Plane was a Dreamliner"

Pros: "Service on board great people"
Cons: "Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so."