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It was very good. Our flight was delayed and we as a result missed our connecting flight but rescheduled to the next day. The Need Help staff was so great and offered us compensation that was beyond satisfactory.

Excellent. No issue and it was on time and arrived early, the best!

The flight was oversold and they kept on announcing they were looking for a volunteer to give away their seat, but the announcement has to be louder and clear @ gate 88 and also must precise. Additionally, the departure time kept on changing. But overall it was fine since it was a short flight.

3 hours late and all they have is was a $12 meal voucher. That’s not even enough to cover fast food.

Boarding was a sh!t show. JFK BOARDING was awful. The agent called three sections at a time Clogging the area then yelling at people to not block the walk way. How are you going to call delta one , premium select and comfort plus at once and the yell at highest paying passengers. Need to do a lot better and the flight attendants in the galley need to understand that their voices travel. They were talking about others and everyone in the cabin heard them

It was a Red-Eye flight so was not comfortable enough to sleep, but seat was as expected. Crew was great and in-flight entertainment was excellent. Flight was smooth

Delay at gate caused a flight change for our connection, hotel stay, and lots of standing and waiting in lines which hurt my feet and was unpleasant as people were grumpy and yelling. Delta worker Nestor Espinosa was very helpful! Others were apathetic (tired I’m sure!) but weren’t clear with instructions and didn’t give both of me and my travel partner the same food voucher etc.

Crew was great! I need wheelchair assistance and they knew who I was and updated me that my chair was on its way and to just hang tight. There was some turbulence but the captain announced we would be going thru it and he handled the plane well. Landing was soft and his.

I received the two differed meals: chicken and pasta. I asked and I received. I am anti-wasting food!

Late flight, always blaming the flight crew, stale almonds, pushy people. Why don’t they have the people sitting in the back board first? So much easier getting through an empty plane! Duh!!

The crew was amazing. The best in the last times. Great group of people.

On time. At least they offer a drink and a small snack. Plane was clean

You delayed my trip three days for no reason other than your lack of preparedness, did not offer any compensation, including food or a bed. I couldn’t trust you so I moved up my return flight and lost another day at the end of my trip to hopefully make sure I make my next flight. I will never fly LATAM again. You have the worse accountability and reliability and clearly do not care that your clients have lives and what it cost to fly to another country.

They offered food. The crew passed by again offering water. I enjoyed the two seating section. I think is very comfortable instead of the three seat way, unless you seat in the middle; which it's not bad, but I wouldn't prefer. All and all, I think the lay out of the seating rows are better than other airlines so far( I haven't tried many anyways). The lay out makes the getting in and out to use the restroom less uncomfortable and cramped. First time flying with Latam. I will fly with them again

Everything was as you would expect in coach - fine. Flight was close to on time.

Everthing ok , crew very nice but but we had a bad experience with the wheel chair we had to wait too much for the chair, my husband couldn’t walk and he was in lot of pain , LATAM has to take care of that

No air in the middle rows. Had a hard time breathing. Was dying of heat.

Not very good, they nickel & dime you for better seats & pay extra for the checking in bag, bad service all the way around

Flight from Lima to São Paulo didn’t have USB plug to charge the cellphone.

It was ok for the most part, it is missing something

Horrible. I have been trying to speak to a representative to know why I was over charged but I get redirected to AI Vianca everytime with no results. Is there an agency that oversees airline gouging? I will never fly or recommend Avianca to anyone not that you care.

Almost we lost our connection from Bogota to Aruba 🥴 Because we get out late from the plane of Medellin

Same experience, very poor food, drinks or entertainment while flying. There are some products offered to buy but only using debit or credit cards . No friendly for seniors or people without cards.

Worst in 25 years. A 10 hours flight from Buenos Aires to Costa Rica and no free food! Then the food available for purchase was sold out in 5 minutes. I was travelling with two kids and wasn't ready to keep them happy with chips and cookies for such a long time. Avianca doesn't make sure that minors sit next to an adult so I was forced to pay 65 USD for each seat in a so called premium seat whic is exactly the same as the economy free seats. Never again with Avianca.

Old planes rude workers no tvs seats don’t go back and overpriced

I was shocked flying to El Salvador that they only give you water. Everything else you have to pay for. There is no wifi or entertainment and it’s an international flight. At least back in the day they had tvs on the plane and everyone watched the same movie. Also seats do not recline, even comfort or plus.

No water for a 5 hour flight entertainment not working seats with little room for knees when person in front of me reclined kept bumping my knees.

i was charged $140.00usd for my backpack the only luggage i had was my backpack

More than 3 hours of delay and not even a snack was given.

Avianca flights to Galapagos and back and well organized and on time.