On one of the flights, the situation became sufficiently frustrating that a passenger openly expressed their dissatisfaction. Despite these complaints, we did not observe any meaningful improvement or receive an adequate explanation. The fact that members of our group experienced similar conditions on two separate aircraft is particularly concerning. We recognize that cabin temperatures may vary during a flight; however, the prolonged discomfort and the apparent lack of an effective response significantly affected our travel experience. Passengers reasonably expect a long-haul international flight to provide a tolerable cabin environment. When multiple passengers raise concerns about their comfort or well-being, those concerns should be acknowledged and addressed professionally.
Flight was really good, with no middle section on an A321neo for an international flight, from Ottawa directly to London. Staff was friendly. The food was okay, and entertainment amenities could be better.
The flight was terrible based off the temperature in the plane and the air smelled so stale and gross. I have never wanted to hosed lore in my life after I got off. The food was disgusting and seemingly low quality. The staff was friendly. The bathrooms were so gross after a couple of hours. I will definitely never book with them again.
The crew was great. There was no entertainment and the internet wasn't working. We sat in the run way for a LONG time which is always so upsetting. The seats are very close together and the flights are completely full which makes for a tough flight. Flying is just an uncomfortable experience.
Very kind crew. Vegetarian food better than usual. Prompt take off. Entertainment worked well. Could always do with more room!
I liked the reliability. I liked less the chair comfort...
The dinner was bland and boring, but the economy seats were surprisingly comfortable. The flight was very packed.
I didn't have any problems during my flight. My main issue is with airlines in general, they keep offering less and less every year, AirTransat is no different.
We are a senior couple (70+) and chose emergency exit seats so we would have 2 seats together and neither of us had to sit in a middle seat. My husband is type 1 diabetic on an insulin pump and I monitor his blood sugar levels. I am 5'9" and 250 lbs and found the seats extremely uncomfortable. Toward the end of the flight I developed diarrhea which lasted a full 24 hours.
The entertainment system was down; food by purchase only; several people did not receive their luggage. No one answers at the local office or online about the luggage.
Orderly boarding, priority for platinum members, courtesy drinks from business class even when we were seating in economy.
Simply as follows:- First, there was no vegetarian option for the meal Second, only 2 washrooms for the entire economy class.
The flight was delayed twice and I could not speak with anyone at the airport about checking in. The phone number to Copa - the customer service agents were polite. They are just limited at helping because they are not at the airport
Friendly flight team and seamless travel from one stop to next.
Great! The airline is very spacious and the crow was good.
Boarding groups were called up in Spanish only. Luckily I know some of the language. They gave out grilled cheese sandwiches and a cup of fruit. I was very disappointed. I could only eat the cup of fruit because the only other option was vanilla pudding. The entertainment system and seating were great though.
Everything was smooth and crew was very polite and friendly.
Seemed roomier than most US domestic airlines and they served food.
I was supposed to have a lay flat seat but they switched planes and there was only a chair
I liked the friendliness of the crew and comfortable flight. All good.
This may have been the hottest cabin temperatures I have experienced on any flight prior to take off lasting for approximately 30 minutes. I am not typically one to complain but I was genuinely worried about the health of several passengers on the flight due to the extreme temperatures including a small toddler.
I got bumped by Qantas to American Airlines incurring a 6 hr layover at lax. I was not happy
Air conditioning was out for about 15 minutes that made it uncomfortable. WiFi went out halfway into the flight. Flight was about 45 minutes late.
Delayed due to weather in Dallas (arriving flight arrived late), then boarded the plane only to deboard immediately afterwards, tire needed to be replaced. Flight supposed to depart at 6:15pm but departed at 9:35pm.
Meals were not so good. Snack between the meals was very bad. Like Japan Airlines, they could eliminate the snack and make the second meal much better.
Baggage allowances are terrible and the experience of only being allowed one bag and paying so much to take sporting equipment to a known ski area should be addressed.
The flight was on time and crew were nice, seats were tight and there was entertainment available
Good service, friendly staff. Food was average for airlines and the seats were small.
Worst flight ever. I was suppose to have a 3 1/2 hour layover in Chicago but got to the gate 4 minutes before boarding.
Boarding was efficient. On board drink was slow. Temperature was a bit warm in the beginning.
The usb ports to charge phones laptops did not work.
Staff never asked passengers to bring their seat backs forward during landing. Was hoping to get a little relief from the passenger in front of me (I have long legs that I cannot stow in the overhead). Otherwise the flight was very pleasant.
As always, Air Canada flight was delayed for almost more than an hour, which made my time of my flight 15 hours which was absolutely unacceptable.
Everything was excellent except the breakfast was cheap yogurt and cake ????
lack of older, great films. Too many child-oriented films. Calculate your % of children passengers, which will be minor.
I liked the staff's understanding Provided useful information and they managed to give me an aisle seat (for which I had paid) on the Avianca flight - seats which had been changed inexplicably. However the wrong seats in following flights (Air Canada) could only be modified in Montreal - which seems a bit strange to me because Avianca gave me also the 2 boarding cards for the 2 Air Canada flights.
I had to change the gate so many times that I got confused.
Flight delayed by 5 hours, they changed my paid seat and didn't get a refund.
They cancelled his flight and booked him to go to US which wasn't convenient. There was only 1 flight not going to the US and it had a 14 hr lay over in Toronto. Air Canada didn't offer any compensation and also the flight he is on is one that was cheaper than our flight. Horrible experience with Air Canada
Flight was smood. Nothing to say about the staff. Did not taste the food. Bording was not to long.
I like the crew who were very helpful in ensuring documents were in order and problems resolver in a timely manner. However I did not like the fact that I had to have my checked bag inspected.I was concerned I would have missed my flight. I was also trying to check in online only to realise that was not possible.
We had a quick connection in Bogota. When we landed, they waited on the tarmac for 25 minutes before they let us deplane. I told the stewardess that we had less than 15 min to get to our next international flight. She did nothing except tell us we had time to get there. We found out later that they already scheduled us for a later flight, but they didn’t say anything until we ran to our gate. The plane was still there but they wouldn’t let us board. When they changed our flight, they gave my wife and I a voucher for food that was less than $40 in value. That buys very little in the Bogota airport.. it barely paid for two fruit juice drinks. There lack of communication was very unprofessional. This will be our first and last time using Avianca.
The seats we had, did not recline and there was very little cushion. There was no entertainment module in the seat.
We do not like to board by shuttle then off the tarmac
A flawless trip, great experience. Keep up the good work!
The usb plugs for charging your phone didn’t work, the seats were coarse and hard. Not very comfortable. No inflight WiFi
Flight to Bogotá delayed by 3 h Missed connection from Bogotá to Guayaquil. Avianca unable to bring us to Baltra on time Overall delay 36h. We missed boat departure from galagos. Overall 10 day trip needed to be cancelled. Avianca was completely un-professional.
The seats were very uncomfortable. I would have upgrade or got different flight if I knew. I usually sleep in the plane but I couldn’t sleep at all. Very uncomfortable. Also no food or drink everything was to purchase, and that’s u usual for international flight.
Boarding, crew and food. Seats are too small Love Avianca
Horrible. They canceled several flights and kept pushing us to different flights. We were 12 hours in the airport with no compensation and not even a single apology.
