Daily cleaning, installation of cabin HEPA filters on flights from Cartagena
|October||Best time to beat the crowds (5% less expensive on average)|
|July||Most popular time to fly (13% more expensive on average)|
Average price round-trip
|C$ 826||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 500||or less|
Good deal one-way
|C$ 292||or less|
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 9h 25m
The cheapest ticket to Canada from Cartagena found in the last 72 hours was C$ 1,191 one-way, and C$ 729 round-trip. The most popular route is from Cartagena to Toronto, and the cheapest round-trip airline ticket found on this route in the last 72 hours was C$ 405.
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Scores according to KAYAK customer reviews
Pros: "The seat comfort and staff especially the captain - very engaging"
Cons: "WiFi on the airplane to access flight map and other services."
Cons: "Some passengers bring two or more big carry ons and the airline should police its own rules better."
Pros: "good crew, food was okay."
Cons: "really uncomfortable seats, too small for an international flight. couldn't lean back because the guy behind me was tall, so my back was hurting the entire time."
Pros: "Nice crew, work well together!"
Cons: "Nice job!!"
Pros: "Friendly crew, always on time"
Cons: "The food was very little, a cold sandwich."
Cons: "The fligth could come with entertainment services"
Cons: "The flight is so short that if you didn’t bring headphones, you miss all the entertainment. It wouldn’t be bad at all that the sandwiches are not stone cold. I fly copa very frequently and I know they often heat them up"
Pros: "The crew was attentive and friendly."
Cons: "I was quashed beside a large stranger. The seats were not wide enough."
Pros: "Flight was delayed"
Pros: "crew was great"
Cons: "inflight entertainment was sorely lacking"
Cons: "The flight was overbooked. The attendant did not inform us at all. We were questioned to a level that is acceptable on why we could not change our flight times. No vegetarian options to meals. Not sufficient blankets. When asking the crew for these things they had no customer service in explaininh"
Pros: "Staff was so nice when I felt sick and kept asking if I was ok. Entertainment was also good."
Cons: "The process of getting on the plane was terrible. Once getting though gate security there really should be access to water, a restroom and ac. Also out of group of five, three of us were moved up to business class. It seemed unfair that we couldn’t all have been moved up as a group."
Cons: "Better meals , conform in the seat and low the prices"
Pros: "The only good think is that they are always on time"
Cons: "Please, better entertainment options. Movies are few and old! Food is getting worst at every flight... And please, don’t be cheap and pay for a tunnel for desembarkment."
Pros: "The crew was amazing."
Cons: "The seats are uncomfortable for long flights."
Pros: "flight was right on time"
Cons: "not much leg room"
Pros: "Only thing I liked was the tv in the seat"
Cons: "I did not like how the plane does not have WiFi. Also I had an issue with the food. I was seating in row 30 which is the back of the plane. They started the food in the front so by the time it got to the back we did not have an option. I don’t understand why their isn’t enough of the 2 options."
Cons: "I asked for vegetarian meals & didn't get it. I asked for seats not on the wing and got the wings all my flights. Not happy, bad service"
Pros: "Excellent service"
Pros: "The flight was not full so I had the row to myself and could stretch my legs. Overall, though, there was good legroom and the seat was generously sized."
Cons: "Would have like an adjustable headrest so I could sleep more easily."
Cons: "Copa needs to start letting customers choose seats a head of time, for my second leg the system didn't allow me to do so when I checked in the day before, therefore I got a seat didn't want."
Pros: "The legroom on Copa in economy is outstanding and worth the few sacrifices listed in the dislikes. Crew is friendly http://www.etbtravelphotography.com/whytoflycopaairlines"
Cons: "In economy no charging station and onlyonemobie on drop down TVs. Glad my flight was only 6 hours as I ran out of reading material and computer as almost dead."
Pros: "Overall service was great"
Cons: "My return flight had me seating separately from my girlfriend that I was traveling with"
Pros: "Price, service, food, entertainment, easy layover"
Cons: "Seats are not very comfortable, but it was fine."
Pros: "The overall experience was excellent, everyone was nice and helpful."
Cons: "The only thing worth noting was that sad, sad sandwich they gave us. It did bring a tear to my eye. I would have prefered no service, or the ability to buy something (which im not sure i coul have done)."
Cons: "My departing flight was cancelled due to weather and the only alternative flight offered was 7 days later. I offered to travel to a nearby airport to fly to the same destination 8 hours later, but was told I would be charged a $800 change fee even though I could buy a new one-way ticket for $400. So I bought a new one-way ticket. Then Copa told me that because I would miss the original connecting flight in Panama (which was impossible to reach because they cancelled the first flight) they would cancel my return flights. They forced me to pay $400 extra on top of the full return fare for just a one way flight, while leaving me to pay for another one way fare at the last minute."
Pros: "On time departure from the gate."
Cons: "Entertainment cut off during the beverage service and wasn’t restored."
Cons: "Copa airlines lost my baggage for 6 days. I had xmas presents and all my belongings since I did not travel with a carry on. They did not communicate with my until day 5 to tell me where the bag was. It pretty much ruined my short trip that I get to have once a year with my family."
Cons: "The Bathroom has paper toilet used in the toilet paper place. The girl was talking in Spanish and English but not friendly at all. Also we went to the gate and we could not pass with water that we bought in the airport to the gate and was not another option to get water once that you get to the gate. Not a good trip at all."
Pros: "Flight attendants were nice and friendly."
Pros: "Fast boarding"
Cons: "It was cold / had to ask for water and got declined because only one serving. No entertainment"
Pros: "efficient and good service"
Cons: "Liked everything!"
Cons: "Worst airline of all time. Booked my flight several months ago. Attempted to check in the day prior to my flight but Copa's website was not working. Website was not working for 7 of the girls I was with either. Arrived to the airport over 2 hours early to ensure time for check in. Was told I no longer had a seat on the flight. Copa over booked the flight by 9 people. Was put on standby and luckily made it onto first leg of flight but they again took my seat away for the next leg of the trip. VERY upset. Will never fly this airline again."
Pros: "Got off the ground quick"
Cons: "We had to sit on the tarmac taxiing for almost 20-25 mins and I had a connecting flight I easily could've missed had it taken much longer"
Pros: "All the way it should be!"
Pros: "Food and drinks on even short flights Very efficient and friendly crew"
Cons: "The flights had connections that were too close together which almost caused us to miss the flight"
Pros: "Flight left and arrived on time."
Cons: "Anytime I needed something, such as a refreshment or travel form, employees did not follow through on the request or even return to me. It took over an hour from arrival time for luggage to arrive."
Cons: "Baggage was left behind and It aaroved 5 days later, terrible follow up and no compensation at all, total nightmare"
Pros: "The flight departed on time, easy connections in PTY hub, crew was very friendly."
Pros: "Food wasn't horrible."
Cons: "Crew didn't know what food was being served. There were no movies to watch. The temperature on the cabin was freezing and there were no blankets available."
Pros: "Everyone was extremely kind and helpful!"
Pros: "Space between seats"
Cons: "Staff was rude and condescending to many passengers. Never smiled, and served the food and beverages with a bad attitude. Nothing else makes an experience worse in my opinion as a bad attitude. Both our flights were bad in this respect, however it seemed a little better on the return."
Cons: "Plane was uncomfortable... no personal TV... very tough if you travel with children"
Pros: "It was my first time with COPA. I went to Buenos Aires with them (Montréal»Panama City and Panama City»BA). Aircrafts were much nicer and newer for the Panama»BA portion. The boarding was on-time and the staff was very nice. Considering the price I paid, the food was totally acceptable. Also, they automatically made my check-in for me and my son the day before our departure (returning back to Montréal) which was a pleasant surprise! I do recommend COPA for a good price/service ratio."
Cons: "The aircraft still had TVs popping out from the celling with 1 movie for the whole craft. I found that a bit archaic..."
Cons: "On a direct flight from Cartagena to San Francisco we were delayed by an hour on the runway then stopped in Cancun for unspecified reasons. The Captain said we prepared to stop for one hour to refuel but one of the flight attendants said it was to change crew, which seemed likelier given the crew did change. We sat there for an hour with no communication from the crew. When we landed in San Francisco we sat for over an hour waiting for an open gate and also had little to no communication about how long we'd be waiting. Baggage claim took 45 minutes. Overall service was poor and communication was terrible. No accommodation for the significant delays and no drink service while we were waiting despite not being able to bring liquids of our own on the flight."
Pros: "Nothing.. They did not take any responsibility .. I gave them my ohine and showed all the calls to cops airline and the minutes I was on the phone with u guys getting information in my travel .... They then sent me to reservations she was a lot nicer and understood the situation . My phone number in the US is 2153686087 .. My email is firstname.lastname@example.org"
Cons: "The supervisor was rude and had no compassion .. I had called cops to inform then that j was traveling to several country lies and what are the requirements . Since my husband is from Mexico and I am from the US.. They did not tell me about the shot for yellow fever that was required and I specifically called to get information .. If they would have told me to look for the unfortunate myself I would have. But I was told nothing was needed . Because if that I had to Wilbur at the airport and chafe all other flight I had to return to the US and ended up paying more than $600 .. I had to change Three flight add hotel charges.. It was a mess .. My itinerary FEXWK5 and FEWS4Z.."
Pros: "Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks."
Cons: "Is it that hard to follow Covid-19 measures? The flight was full and people sitting shoulder to shoulder."
Pros: "Orderly Boarding and departure on time. Business cabin very comfortable"
Cons: "No food menus were given (understandable for sanitary reasons) but Flight attendants could not tell what was in the main courses, eep for saying one had pasta, one had chicken... besides the complete vagueness, it can be a problem for people with certain food allergies and intolerance. Also, I never received a breakfast (it was an 11 hour flight). I might have been asleep, not sure but then again once I was awake, no flight attendant came to ask if I wanted breakfast. In other words, while flight personnel was polite, they did not provide a very attentive service (and there were only 11 of us in the AM Premier business sections)."
Pros: "Crew was amazing..."
Cons: "Will be better if we can get off the plane sooner and faster cause it really takes too long.."
Pros: "The crew did their job well but they made us check in our carry on luggage unnecessary which delayed me leaving the airport."
Cons: "If they had not made us check in our carry on"
Cons: "Dirty plane, plane was late and my screen didn't work. Flight attendant was flippant."
Cons: "This part of the flight was good, Mexico City to Los Angeles was terrible."
Pros: "The crew was fine. I did not like the seats, we could not be comfortable."
Cons: "I already had my seats numbers but when we checked in they changed them. They were not comfortable at all, because I have 2 little girls, they could not lied down to be more comfortable."
Pros: "Everything was good, the food, the comfort, the entertainment, the service"
Cons: "Online checking doesn’t work? And you won’t know that until you’ve wasted 20 minutes going round and round...."
Cons: "The flight booking was changed for the last leg of the trip without any notification."
Pros: "Crew very attentive"
Cons: "The flight attendants not helpful!"
Pros: "Wifi on bord, staff"
Pros: "The crew was amazing"
Cons: "Not charge for the extra bag"
Pros: "In time"
Cons: "Seats are horrible, not ergonomic at all"
Pros: "Loved staff and food!!"
Pros: "Trip was fine, food was good. Loved we each had our own tv and headphones."
Cons: "Lost my luggage. It was sent to Los Angeles instead of Portland. Very very disappointed."
Cons: "Terrible flight, food was horrible! entertainment has not changes for the past 3 month-"
Cons: "I missed the flight because I was given the wrong door information. In additio to this the airline never called the figjt through the speakers. The worse was the cuatomer service. Will never fly Aeroméxico again"
Pros: "I liked the food and everyone on the crew."
Cons: "The leg length was so short after my first flight. No individual screens, and what there was was a pretty bad movie."
Cons: "Poor signage, lack of good food restaurants, the over all quality has gone downhill since the 80's and 90's when I would eagerly look forwards to flying to Mexico."
Pros: "Todo estuvo muy bien !!! Fue un viaje placentero !!!"
Pros: "Good timing."
Cons: "Overweight passangers could not lower their arm rests and spilled into other passangers seats. No personal entertainment."
Pros: "The in flight meal was just what we needed and they got us to San Jose safe and sound. No complaints!"
Pros: "Flight on time, friendly staff, smooth flight, his service, no long waits."
Cons: "I received an email the day of my flight announcing it was delayed an hour. Others also received this notice. I changed my plans accordingly and when I arrived at check-in was told I had just made the cut, and had only ten minutes to get to the gate. I explained the timing and was confused. They told me the flight was on time and that the email about the delay was just "a glitch". Not a harmless glitch. There was no communication before boarding to explain the mistake."
Cons: "The crew was rude. No attention at all. I flew with my 18 months girl that had a cast on her leg and they weren't able to help me out at all."
Cons: "Aeromexico is garbage, very poor service on the phone, the gate, the airplane. I do not recommend this air line"
Pros: "Since I got down from the plane everyone from Aeromexico were super attentive."
Cons: "The fact that they only gave peanuts for the flight. I was really hungry and because of the connection I couldn’t get anything from the airport and there wasn’t any other option in flight."
Pros: "Loved the entertainment as iwas able to see my favorite program. Everything went smoothly."
Cons: "Everything was fine. We just got nervous because our luggage was literally the last ones to come out."
Pros: "Punctuality and service. Also the landing"
Cons: "We arrived on time but we did not landed. The pilot kept circling around Montreal and no information was provided to passengers."
Pros: "The lights went out so you could sleep"
Cons: "The check In process took an hour for no reason. I can only assume the staff were new because everyone who went on strike recently got fired or quit. That or they were on permanent siesta because the line ups weren’t even long. They were just slow, lazy and lacked knowledge."
Pros: "Flight was delayed because of weather conditions I understand that is impossible to prevent, but the lack of communication with all the delays I left home 10:30pm Friday dec 1st and I’m still in Mexico City and I haven’t arrive to my destination. Here in Mexico City was a total mess, nobody knew anything and I run everywhere trying to get my flight but I got wrong info and i missed my flight! Had to wait 5 note hours in mex city and willl arrive midnight!"
Cons: "Worst customer service ever, I’m flying in business to bog and it a total misrepresentation in regards of the business seats I saw those flat beds in the website etc....I guess it depends of the itinerary but they should let you know about it! Will never ever flight with aeromexico again. The poor attitude of the employees! Sad"
Pros: "Excellent attention,boarding it was on time"
Pros: "Entertainement, service."
Cons: "No veggie option for meals even though I asked for vegetarian meal when checking in. Late boarding."
Pros: "- Personal Media Station - Food - Water served at least twice - Fast flight"
Cons: "- Not enough space to fit my carry-on - No self service for check-in in the airport."
Cons: "Typo in my boarding pass-- spelling of my name-- so confusion and delay with TSA. YIKES-"
Pros: "- Good leg room - Good inflight food service"
Cons: "- online boarding pass issued but that was not accepted at the security check. Had to go back to the counter but counter closed early. It was a hassle. If online boarding pass is not valid then the option should be taken out."
Cons: "That you hateo pay the 1st.bag"
Pros: "Everything was great"
Pros: "Aeromexico on board service is much better than other Montreal-Mexico flights. You eat, you drink, and you get the feeling that the crew actually cares about your well-being ! Oh and the flight is most often on time..."
Cons: "Checking-in online, getting a seat on the plane before getting to the airport, has been quite quite complicated for me, many times."
Cons: "Flight cancelled with little explanation and little help from Aero Mexico to help us get to our destination. Had to request refund instead and have not seen that yet, either- more than a week later."
Cons: "One hour delay, returned to airport we left from an hour after departure. Ended up arriving over 3 hours later than expected"
Pros: "Everything was perfect. Flight on time, enough food and drink. Free blanket, headset, beer, etc."
Pros: "Comfortable plane. Able to take off and land in Boston in poor weather (snow). On time."
Cons: "Plane and Airport smelled like a sewer. The staff/crew were extremely rude and not helpful at all. One of our bags did not make it to Houston, TX (Our home) on time."
Pros: "Flight was on time flight attendants were very nice and helpful to all needs definitely using this airline again"
Cons: "Everything was great not a problem what's oh ever"
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Pros: "Direct flight Erie to Charlotte. Glad for that."
Cons: "Not sure why, assuming it’s the plane type, but first time in 35 years my ears continued to pop all the way up and ended up with ear ache."
Cons: "Don’t get the egg salad breakfast sandwich. It’s got more turkey and cheese than egg salad."
Cons: "The flight was delayed due to a missing officer. Because of this, I missed my flight from Chicago to Narita Japan. I had to cancel the hotel in Japan and pay $120 cancellation fee. The customer service changed my flight to go to Dallas/Fort Worth TX then fly to Narita Japan next day. They gave me vouchers for hotel stay and meal ($12) which are absolutely minimal compensation after all this headaches. They were unable to upgrade my seat since they’re full. Now the flight to Narita is 2 hour delay and they have changed the gate at least twice. I’m worried if I can get on the next connecting flight to Sapporo due to this delayed schedule. I feel like this whole trip is ruined because the delayed flight from Philadelphia to Chicago. This has been my worst and the most ridiculous flight experience ever. I don’t think I ever want to fly with American Airlines in the future."
Cons: "A different choice of snacks would be nice."
Cons: "Food quality"
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Cons: "My bag is misplaced and no one has an answer"
Cons: "Getting the crew to fly on original date of 12/31 instead of having to scramble to find hotel on other side of BI in Hilo on New Years eve. 24 hour delay and then giving the last row of seats with a screaming baby that another group kept walking back to our section to "grace" us with such melodies!"
Cons: "We stay stuck in PVR"
Pros: "Right on time"
Cons: "Wife on board"
Cons: "Speaker volume was too high."
Pros: "Very attentive crew"
Cons: "Boarding gates"
Cons: "you didn't respond and we were unable to take the flight."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Cons: "Long delay"
Pros: "crew were top notch"
Cons: "plane did not connect to a jet bridge for boarding or exiting no charging area no WIFI"
Pros: "Nice quick, timely flight."
Cons: "BARELY made the flight..delays leading to it. Ridiculous waiting on the Tarmac."
Pros: "Convenient flight from DRO to Dallas."
Cons: "Lost our luggage on a direct flight"
Cons: "Nonoption for wireless headphones to connect via Bluetooth."
Pros: "Excellent experience despite short weather delay. Outstanding flight crew"
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Pros: "We had two medical emergency on board so the flight attendant took care of them really well"
Cons: "They check in my hand carry my whole point of carrying is not to be bother with claing my luggage"
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "Nice screens with a good movie selection. Alcohol was included."
Cons: "I'm 5'10 and my knees were smashed into the way-too-reclined seat in front of me for 10+ hours. Even though we booked together our seats were separated by 1 row and 4 seats over and they were unable to put us together, even though my row were all single travelers."
Pros: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"
Pros: "In flight movie options are great!"
Cons: "We boarded about an hour late but that happens."
Pros: "Everything was on time!"
Pros: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Pros: "We boarded on time and arrived early. What more can ya ask for? Fairly easy ride. Free entertainment on board, movies and shows! Awesome."
Cons: "The speaker that the pilot used was static-y, hard to understand. No free wifi option. Rough landing."
Cons: "The stewardesses repeatedly rammed their cart into my seat. They were so rude. it was appalling. I will never fly american airlines again"
Cons: "The crew i ask for a coffee with half and half and he tell me that is not a starbucks horrible fligth departure delayed"
Pros: "Nice, comfortable aircraft Nice Crew"
Cons: "Boarding process was slow and delayed. Flight late but that was due to late departure and some weather issues I'm a frequent flyer and my number is registered but still I end up in last boarding class?"
Pros: "Full flight which is to be expected flying in to Orlando. Badly done seating, I think every group was separated from at least one person in their party. Several people weren't given seat assignments until time to board, even if other people in their party were assignments seats when checking in. No ecplanaation of why. In flight entertainment was an older movie. No options, and no sound if you forgot your own headphones."
Cons: "The seating assignments of lack thereof."
Pros: "The entertainment selection was prolific, with many many movies to choose from including recent releases. The staff provided plenty of beverages to help the time slide by nicely. The seats had both USB and 110V power outlets which was awesome. The entertainment systems work with regular iPhone headsets which was good."
Cons: "Couldn't get our meal preference selected, Iberia page for the flight check-in didn't work at all, getting a page not found error. Then after calling Iberia, and getting the AA confirmation managed to at least get into AAs web site for the flight, but now it was apparently too late to change our food option, and AA wouldn't work with us at all, the phone agent event LIED on the phone suggesting we could talk to customer service at the airport to have them provide an appropriate meal option. The customer service line was CORDONED OFF at LAX, and getting help out of their agents was like trying to get blood from a stone. The worst customer service experience I've ever had, even than Comcast. Then, I guess this ticket is economy minus, you have to pay more for seats that aren't at the total arse end of the plane. WTF. Economy means economy, not the back end of economy, but now you gotta pay to "upgrade" to regular economy. I can't imagine what that must have been like for families of four with children who are being extorted just so they can sit together. Then at the airport, despite having been assigned a gate, the plane came into a different gate, and we're just sitting there slowly wondering more and more why there aren't many people around. Finally we have to go ask another airlines' desk where our plane is at (it never had a correct gate assignment on the monitors) to figure out where we had to board. No announcement, no agent at the old gate to direct passengers to the correct place. Upon traveling to London on the red-eye, they proceeded to keep the plane completely dark the entire trip. No attempt to help passengers adjust to the destination time zone at all. Trying to open a window resulting in being curtly asked to close it. Jet lag on eastbound transatlantic is bad enough without the airline making it worse. On the return journey the line for the gate was around the corner AFTER boarding had started, and people couldn't board in any sort of order. My entertainment system crashed, when they finally came round with food, I could ask them to reset it. Having paid for the Wifi, which is fine, it's an add-on service, it was difficult to connect to, my phone really struggled to bring up the sign-in page, and I had to reboot my laptop three times, clearing my browser cache to get it to connect. The connection and payment screens were very slow, which was because the wifi overall was very slow. I am sitting on the plane waiting to hear from my father about his critical surgery with my phone dropping on and off the wifi due to slowness and extreme packet loss (>50%). I had been hoping to get some work done on the flight, so much for that idea, I couldn't maintain a solid VPN connection for more than 5 minutes at a time. I will never fly AA again unless they are the last option at a non-horrible price. This was an emergency trip as it was, and booked through Iberia; thanks for nothing Iberia."
Pros: "The Crew were outstanding and the flights were quiet and smooth. Very comfortable flight!"
Pros: "The cabin crew was friendly."
Cons: "The crew gave no information that we weee diverted to SJC instead of SFO. Very poor communication and. It much of an apology. Seems to me the plane was under weight on fuel."
Cons: "No entertainment. There wasn't even a drop down screen for a movie."
Cons: "Last row. They forgot to assign us seats and we almost didn't get one. We had to because we had a dog. They put the dog under the wrong reservation and were concerned they charged someone else for it. No concern for fact they forgot to get us seats. We were in last row center seats. Horrible. Then we were starving and willing to purchase food. By the time they got to us, they were out of food. What?!?! We were willing to pay! Rude personnel. Horrible all around. Hate America. United is better."
Pros: "The flight was cancelled. There was not pilot"
Pros: "same as above"
Pros: "On time, very friendly and accommodating crew!"
Cons: "My screen didn't work BA to Dallas but I didn't ask for help either!"
Pros: "Great service, great food, nice new plane. Flight attendants super attentive to allergies."
Pros: "I liked the staff on the flight. The flight had some nice"
Cons: "I didn’t like the food options, Air Canada used to have tasty food!"
Pros: "The staff was very congenial and helpful. Sense of humour too!"
Pros: "Friendly cabin crew"
Cons: "Seats little bit cramped in economy"
Cons: "Since my flight was delayed from calgary I had to sleep overnight to catch a morning flight. To my inconvenience I had to wait to have my seat assigned at the gate. I asked the rep at the gate to please have an aisle seat but she asked me to wait as she will call my name for seat assignments later. As I waited like she called many names and not mine, i again reminded her that she didnt call mine and she then just gave me my boarding pass without even apologizing that shr had put me in a middle seat. I told her i cant sit im a middle seat i need am aisle because I go to the bathroom often. she coldly said. "no more aisle seats". bad experience with ground staff in general as this is not the first time."
Pros: "The whole experience from boarding to landing was great. Zone 2 boarding is one of the first called and the premium economy section has larger seats that recline more and don't affect the person behind as much. Food was decent and serve on a ceramic plate with real silver wear. On demand entertainment was adequate with a number of recent titles and even audiobook options."
Cons: "The section was set up in a 2-3-2 seat configuration and I booked the middle 3, but were given 2 in the middle and one one the left aisle. One of the middle seats was left open for the pilot to come back and watch movies during the flight. When I asked the attendant if we could swap the left aisle with the "pilot's" the attendant made it seem like it was a bigger deal but eventually asked the pilot who said he didn't mind. After all, it was just changing one empty seat to the other side of the aisle."
Pros: "Normal flight. Nothing exceptional."
Cons: "Normal flight. Nothing exceptional."
Pros: "Prompt.. Cleaning"
Pros: "Very nice and attentive on board crew Acceptable space and seat comfort in regular economy New and well working entertainment system"
Cons: "Boarding process was poorly organized, crew started the passport checks too late and caused delays on the boarding since people were still stuck in the passport lineups when their zone was boarding. All my documents were re-checked despite a "doc ok" stamp from the first go."
Pros: "The plane didn't crash."
Cons: "The trip took about 48 hours. After a cancelled flight I got no hotel discount. Several flights were delayed or cancelled and in the end I ended up just going to a city 3 hours from where I live and renting a car to drive home. My luggage still hasn't arrived. This was the worst, most stressful travel experience of my life."
Pros: "More leg room than on other airlines, friendly crew"
Cons: "No snack provided"
Pros: "Calgary air port was very beautiful. I did enjoy movies."
Cons: "flight was delayed for 5 hours with 0 communication from staff. customers were only given a $10 coupon and then encouraged to buy another flight with only 10% off..."
Pros: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
Cons: "Flight was delayed one hour ."
Pros: "It was smooth and great trip."
Cons: "The flight was delayed an hour and a half."
Pros: "My flights went very smoothly with no delays. Flight attendants were receptive and attentive."
Pros: "Nice service, flight was on time and can't complain. :)"
Cons: "Nothing to really put in here. Only a short flight and everything was above board. Sorry, no rant or raving today. Maybe next time."
Pros: "Everything was great"
Cons: "For such a long flight some free snacks would be nice"
Cons: "They could have done the boarding different. There was a bit confusion about when to board."
Pros: "I flew roundtrip to Japan on Air Canada business class. Buying a ticket late, I noticed it was only $500 or so more for business class. We did have to touchdown in Canada coming and going, but short and efficient hops. On the way back, it probably saved time because we were cleared in Canada so arriving back in Philly was like a domestic flight. Great Food and service. The trip to Japan on their new Dreamliner business class featured an amazingly designed pod - super comfortable, lay flat for sleeping, But has good layout and table space if I had wanted to work on laptop. Thumbs up!"
Pros: "We got there safely."
Cons: "Seats were uncomfortable. Food was simple and bland. I was not allowed more than 2 alcoholic drinks on a 10 hr flight -- what is that?"
Pros: "but only a few minutes late arriving ..."
Cons: "Boarded on time then sat on the tarmac for 30 minutes waiting for the water truck."
Cons: "Plane was too small with extra small overhead bin. We were asked to keep Cabin Luggage beneath our seats even though it fits the prescribe dimension. Return flight was first late then was told that the Restroom inside the plane is not working which is weird (atleast i never experienced this before)."
Pros: "Crew was great!! Smooth landing!!"
Cons: "See above."
Cons: "Seats were uncomfortable, too hard not enough recline. Not enough food considering we paid alot"
Cons: "Air Canada has very poor communication with customers. Having seen that ALL flights were delayed (it was 9:40 pm when I connected through Toronto) I asked 2 Air Canada employees about my 10:30 flight that showed on time on the monitor but Kayak already said it was late. They said it was late due to late inbound aircraft. A fellow passenger informed me that TO was down to one runway and things would be late late - which they were. TALK to us Air Canada!!!"
Pros: "Missed scheduled flight from Toronto to Calgary. The staff at the desk in Toronto were most helpful and kind. A new boarding pass was printed for the next flight and she assured me that my checked luggage would accompany me from Toronto to Calgary. They also printed a boarding pass for my next flight to Lethbridge. On arrival in Calgary flight personnel ask all patrons to remain seated to allow those of us who had a connecting flight to depart first. I certainly appreciated this kind suggestion and it allowed me more time to reach my next departure gate."
Cons: "Prior to arriving at the desk I was anxious about missing the flight to Calgary and it was a very long trek in the airport and I had to clear customs and security."
Pros: "No problems, clean, friendly staff, comfortable chairs with the head rest that folds up towards your ears."
Cons: "No complaints."
Cons: "The way we were treated when we had to deplane because of mechanical problems. Air Canada spent little time looking for hotel rooms and told us if we can find one for ourselves they would be willing to give us up to$150 for the room if we saved our receipts. Where can you find a room in Phoenix for $150? You can't. The plane was suppose to leave 6:25pm . This was 9:00pm. No offer of food , drinks nothing. People were tired and hungry. Finally after a lot of complaining, that's when some us were given rooms they gave us vouchers for the hotels restaurant that was closed due to renovations. The agent was to,d this when they reserved the rooms but they lead us to believe there would be food there. We didn't get out until 2:00 pm the next day. And even that flight was late. I was exhausted when I finally reached my destination. I lost over a day of my vacation. I don't want to fly with Air Canada again!!!!!!!!!!"
Pros: "Everyone was very kind and helpful. I am glad to try Air Canada for thw first time this time."
Cons: "would be helpful to set up cabi lights according to destination's time. Also, no socks provided for this long flight."
Pros: "Frinedly staff. Clean cabin. Great entertainment and personal tv."
Cons: "I had seat 31k, by the emergency exit. I was told the most legroom and window seat. But I had to strch my legs to the left into my neightbor space. There was also jo window..."
Pros: "The flight itself was excellent, no comments there. The head stewardess was a bit stressed and bossy (not only to the passengers, but her staff too) but the other crew members made up for that with their excellent, professional attitude."
Cons: "Calgary Airport was DREADFUL!!!! The long lineups for Customs & Immigration actually caused me to miss my next flight, even though the Frankfurt flight was early and I had over 90 minutes between flights. Several passengers were expressing concerns about missing their connection, but the staff just shrugged and made everybody wait in line without even trying to organize matters. I spent well over an hour waiting for my passport to be stamped and when I finally got through and tried to locate my suitcase (which was MIA), my next flight was closed. At least my suitcase will be delivered to our home, which is a slight relief."
Pros: "The boarding ran smoothly and the employees were very nice and helpful."
Cons: "On this flight you had to have an iPad or iPhone to enjoy the entertainment, and I had neither."
Pros: "Boarding was fine. The food was not good and the flight attendants sat in the back of the plane instead of bringing drinks and food for a ten hour flight. We lost a day of vacation due to Air Canada not being held accountable for the flight being late as well as sitting on the Tarmac at Haneda airport."
Cons: "We sat on a Tarmac at another airport for five hours without knowing how long we would be there. Also, there was only one crew member that was helpful. Our flight was supposed to land at 2:20 pm and did not land until 10:30 pm at Narita airport. We were not compensated and were abandoned by Air Canada. We had to sleep in the airport since everything was closed."
Pros: "Flight was underbooked so I took an option to change my seating for more space."
Cons: "I requested a vegetarian meal and was given the exact same mediocre meal for both lunch and breakfast."
Pros: "The crew was nice"
Cons: "Seating was so cramped and the plane smelt terrible"
Cons: "First you changed my 830pm departure to a 2pm departure then you had me sitting in the airport for six hours with a flight delay. ....no explanations were given for the time change or the delays. Shitty flights shitty service. If I had more options I would never fly air Canada but I'm unfortunately stuck with you."
Pros: "The desk workers at the check in were great to me in Tokyo. My original flight was delayed so there was possibility I might miss my connection. The desk worker went that extra mile to change my flight to an earlier one. Everything was completed barely in time, but she also escorted me through all the way to board the flight so they would not close the doors on me. She was awesome!"
Pros: "Direct flight most helpful."
Pros: "Loaded quickly,"
Pros: "Overall outrageous fees as per usual"
Pros: "Selection of movies available for short flight"
Cons: "There were issues with the aircraft which caused an hour delay for the flight. Upon arrival (unrelated to the aircraft) there was another delay from the airport not being able to allocate an available platform to exit the aircraft."
Pros: "The information screen did not work... Air Canada booth at Winnipeg staff excellent.. Calgary terrible"
Pros: "Kayak's reasonably priced tickets"
Cons: "No in-flight entertainments in the equipment (plane)"
Pros: "All aspects of the actual flight were good. The flight attendants were pleasant and professional and the food choices were good."
Cons: "The flight we had booked was cancelled. Were were rebooked on a different flight - the time was good as it got us home when we were supposed to arrive. The changed flight involved an additional transfer, which was stressful because of tight timeline."
Pros: "The crew was friendly and accommodating."
Pros: "Crew worked hard under difficult circumstances but flight was not well equipped"
Cons: "First we boarded and then had to deviate and move to a different delayed flight. No head sets, tv did not work , seat was very uncomfortable."
Pros: "Crew was good. Food was ok."
Cons: "Athens check and security processes caused huge delays resulting in our missing our connection in Toronto and having to spend the night. NONE of the entertainment systems worked on the flight. We were rebooked without an opportunity to make our original flight which was possible. Agent also unkind"
Cons: "The plane was old and tired. The seats are just a step up from a park bench. There was virtually no entertainment system to speak of."
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "Staff was nice. Comfy seats."
Cons: "They had to check mom's little bag, so we had to move things into her carry on that she needed."
Pros: "It’s ok. The airplane is not comfortable. It’s old and small"
Pros: "Cabin crew was friendly."
Cons: "United 737-800 seats are cramped. The flight was severely delayed due to weather, and United did not do well in communicating that well. We had to wait 38 minutes after arriving in Toronto for baggage to start arriving in the baggage hall. United did not provide customs cards prior to arrival."
Pros: "The flight captain made up the total time that the flight was delayed, good take off & good landing, got us to Toronto on time. Thanks."
Cons: "Male flight crew could be better - first do your job of giving out the immigration forms then chat, not complete handing them out just one minute before landing so passengers can de-plane & then fill out the forms"
Cons: "The flight leaving Houston was delayed by over an hour due to some problems finding another captain for the flight thus extending the layover time by at least four hours. As a result I didn't get back to Toronto until around 12:30 in the morning. Otherwise everything else was fine."
Pros: "The crew was amazing and very helpful and kind. The flight was delayed but the crew was positive and boarding was very fast and efficient."
Cons: "The morning snack had egg and I am allergic to egg so I could not eat it. There was no non-dairy creamer for my coffee."
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Cons: "Flight delayed until 8pm then sat on the plane in Toronto for 45 minutes waiting for a gate and because we were sent to a parking area with numerous other planes and ended up getting boxed in and couldn’t get to our gate earlier. Nothing offered to the passengers during this time, not even water."
Pros: "Entertainment screens were a nice addition and had plenty of options including movies and solitaire."
Cons: "I was near the back of the plane and they ran out of most food options by the time the flight attendants reached me. The plane appeared to be newly upgraded. The design of the bathrooms, however, was problematic. The sink water faucets splashed water outside the sink and by the end of the flight there were huge puddles of water on the floor. It was also difficult for the flight attendants to navigate their beverage and meal carts around the people waiting in line for the bathrooms."
Cons: "Almost six hours late in Toronto Missed all connections No hotel No transportation No shave kit Exhausted"
Cons: "That we never got to Chicago went to Washington instead"
Pros: "Everything was great and i hate flying"
Pros: "Crew was great"
Cons: "In flight entertainment very glitchy, was unable to watch anything."
Pros: "Cannot rate the food as I didn’t have any."
Pros: "Quick boarding"
Cons: "Pretzels are not good snacks"
Pros: "quick, considerate servers, clean,"
Cons: "was not able to checkin online. had to go to the counter and wait in line ot get checked in. this needs to be improved. unable to get Rouge entertainment once in the air. so couldnt watch movies. this should be expained while on the ground before take off."
Pros: "We have Global entry so the security was a breeze. Everyone was happy !"
Pros: "Roomy sears free WiFi. Free coffee"
Pros: "Comfortable; friendly crew"
Cons: "Flight was delayed on takeoff and then waited for about 45 minutes on the ground before getting to the gate"
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "The plane window seat"
Pros: "Comfy seats! So nice when you have a comfortable chair"
Pros: "Despite delays the captain was communicative and gracious."
Cons: "Only one person was at the gate checking passports on a full flight so embarking took a very long time, making us late. Entertainment system was pay-only and the screen couldn't be turned off so we had ads flashing brightly in our faces the whole trip."
Pros: "Attendants were friendly"
Cons: "They could not find our flight in their system which was very nerve wracking."
Pros: "Flight was smooth and comfortable. Flight attendants were kind and courteous."
Cons: "The speaker system was a little loud when announcements were made."
Cons: "Late by almost an hour"
Cons: "No seatback screens."
Cons: "For the second time in a row, the Houston Airport crew did not transfer the luggages to Air Canada."
Pros: "Greg care and service from those stationed on board."
Cons: "Very long walk from aircraft to immigration"
Cons: "Flight was delayed for 2 hours"
Cons: "Flight was delayed. Time was posted at gate for new time. Went to get dinner and when we returned to gate saw that the time had been moved UP from previous anouncement and practically missed our flight."
Cons: "Tight seating for transatlantic flight. More importantly avoid Toronto at all costs. Need to clear customs and go back through security again on a connecting flight. Takes forever. Food was not good at all."
Pros: "Had own entertainment did not use however like the app availability. Considering all of the weather delays I am very impressed and happy with service."
Cons: "Unfortunately there were no hot beverages, but cold were served."
Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"
Pros: "Crew were all friendly and trip went very smooth in the air. Havent flown for years so computer checkins were a bit overwhelming at first but staff again very helpful. thanks for a great experience Mildred Johnson"
Pros: "Nice and happy/friendly people working for the airline..will take this airline again"
Cons: "Flight was 1 1/2 hours late departing!"
Pros: "Flight was on time"
Cons: "Check in was terrible"
Pros: "Empty plane do had lots of space. Super comfortable."
Cons: "Crew in First was a joke. Not even offered water. What a terrible service."
Pros: "Nothing because I had to reschedule the flight"
Cons: "This connection was delayed without adequate notice which caused me to get stuck in Chicago for a night and book all new flights for the next day. According to the information I received from the attendants at the gate, maintenance knew the airplane had issues but no communication until the flight began to get delayed was given. I had an adequate layover (3+ hours) so I didn't worry until it eroded away to the point where I could not make my connection."
Pros: "Overall, this was an OK flight; nothing to brag about."
Cons: "The flight attendant told me that I did not need to collect my bag in Toronto and that it would automatically be sent onward to Halifax. DO NOT BELIEVE THIS. All United passengers arriving in Canada MUST manually gather their luggage at baggage claim in Toronto and clear customs manually. ONLY Air Canada has this automatic option. Even if the United flight has an Air Canada code share United passengers MUST clear customs manually. How hard is this for flight attendants to understand?"
Airlines flying from Cartagena have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cartagena
Masks required on board, masks provided on flights from Cartagena
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Middle seats unavailable to book on flights from Cartagena
Testing for antibodies, testing for symptoms for flights from Cartagena
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