Entertainment options were great! You had my tomato juice choice thank you. The boarding was so fast and efficient that we took off earlier than our flight time. Thank you for allowing a carry on and personal item without charging What could be better: on the flight to Florida both my cup and my friends cup broke and the juice from mine and water from hers leaked. The plastic is very fragile.
Pros: "Quick flight"
Cons: "American is poorly prepared for day long delays."
Pros: "Kinda confusing the train finding the gates"
Pros: "Seats in so called " business class " barely reclined ...the whole plane was packed full , no empty seats , the Miami airport is one of the worst in the world as well... Will never be flying on American again if I can help it.,,"
Cons: "Please take any other airline if at all possible and avoid MIA airport too....use Ft. Lauderdale if possible..."
Pros: "The crew was amiable. The plane was crowded but clean."
Cons: "They should tell about why they are postponing the flights constantly. Just a flight delayed 4 times and no explanation."
Pros: "The plane was nice. The captain was friendly and informative, and the flight was great."
Cons: "The food was pretty mediocre with a small soggy sandwich that I didn't bother to eat. They force you to watch a very long and extremely boring trailer for Disney. You can't turn it off and have to sit through one bugman movie trailer after another."
Pros: "Left lake but still made it on time"
Cons: "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."
Pros: "Excellent crew (not bossy, obnoxious and officious like UA), on-time, easy boarding."
Cons: "Nothing. This was an excellent flight."
Cons: "Very cold temperature in the cabin both flights, could have been warmer. Wore hooded packable jacket and gloves and was still cold"
Cons: "I was bumped off the flight due to weight restriction and moved to a flight 6 hours later, it only took me 4 hours to rent a car and drive home. I am a 210 lb 6ft tall male. I was not the reason for the plane being over weight, I was there before boarding took place they didn't ask and I didn't fly."
Pros: "A couple crew members were great and attentive. A couple seemed like they would’ve rather been anywhere else."
Cons: "This plane is so outdated. For such a long flight, these days entertainment is everything. The movies got interrupted every time an announcement was made (as in the screens went black and never came back on only the sound) this happened to 3 movies! The “wifi” completely useless."
Pros: "Quick boarding"
Cons: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Cons: "People were so rude"
Pros: "We were very well looked after by a group of male flight attendants. The plane was clean, calm, quiet and we had all we needed."
Pros: "Snack was a good portion. Filling for a 5 hour flight"
Cons: "Entertainment system did not work for my seat. No movies available"
Pros: "The inflight entertainment. They had a touch screen with a great selection of movies, music, and TV shows to kill the time with."
Cons: "No peanuts."
Pros: "Great crew very friendly"
Cons: "Small plane"
Cons: "Terrible parking, had to book a later flight an extra 75.00 for my bag."
Pros: "Friendly crew"
Cons: "Couldn't use WiFi to watch Netflix or YouTube so our 2 year old would be entertained"
Pros: "Crew was outstanding"
Cons: "Hurried beverage service since arriving early. R"
Cons: "The food was horrendous. I am pretty sure the folks at AA responsible for selecting, preparing, and delivering to the passengers do not eat this food. I am a million mile flyer with AA, I had the same status on NW, and high mileage on Lufthansa, and other international carriers. At the height of my career I was a 100% road warrior flying internationally weekly The food on this flight was the worst I have ever been presented with."
Pros: "We had our passes available on our iPhone to assist the boarding process. Very enjoyable trip with the crew and we plan to fly AA again in the future."
Cons: "We had some light turbulence but other than flight was great."
Cons: "AACabin crew rush meal tray pickup"
Pros: "It’s the industry practice that the service level for 6 hours long flight is by the ‘domestic’ but it’s shaemful. No food or video screen !!!"
Pros: "Crew was nice"
Cons: "Uncomfortable outdated plane. Will choose another airliine next time."
Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Pros: "Very helpful and kind staff. Everything was on time and made for a great travel experience."
Cons: "Check in at Paris took 2 hours to get through passport control and baggage pick up."
Cons: "Poor choice and food"
Cons: "My husband is 6'5" and sitting next to him the whole flight was barely bearable."
Pros: "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
Cons: "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Pros: "Gate crew provided frequent updates about the nature and duration of our substantial delay in takeoff. Polite and efficient crew"
Cons: "2.5-hour delay caused me to miss connection in Tokyo. Boarding took a long time. Nearly one hour for my suitcase to emerge on carousel, well after all other bags. Legroom minimum in coach. Sandwich for the snack was frozen in the middle."
Pros: "Online check in scanning my phone and having my seat already picked out. Informative while on the flight and great spacing. Also like to know that there still is free carry ons allowed."
Pros: "Spaciousness of the middle seat they gave me headphones"
Cons: "Not a thing to complain about wonderful flight"
Pros: "Was quick once we figured out what airline to check into."
Cons: "We arrived at the Finnair desk to find no one. Wasn't told to go to a American Airlines desk until standing in line for awhile. Could've miss s our flight due to this miscommunication. Also, could not check in online through Finnair, nor American. The whole process was very confusing."
Cons: "Flight was 1.5 hours delayed with another 1 hour delay on the tarmac"
Cons: "Old plane, no entertainment"
Pros: "Slept very well in business. Great crew!"
Pros: "Crew professional and pleasant"
Cons: "Food not applicable"
Pros: "Not a good experience so nothing"
Cons: "AA failed to allow me to check in at initial arrival in Grande Prairie airport so I had to rush to get a boarding pass in Calgary where the AA agent told me it was not an AA problem and sent me back to WestJet. WestJet discovered that it was an AA problem and returned me to the AA counter where it was resolved. Then I had to rush to catch the flight and missed any opportunity to have a decent lunch between flights. Then there was no food offered on the AA flight to Dallas."
Pros: "The free cookies were very good and the service was great the flight was smooth and quick"
Pros: "Flight attendants were very pleasant smooth flight take off and landing."
Cons: "When the caption came over the speaker it was very loud it started me every time should be toned down."
Cons: "the flight was 4 hours late. we were constantly shuffled to different gates. the internet on the flight didn't work."
Cons: "The flight left late but the delay was made up for in the air."