More meals in flight, one is not enough for an 8hr flight
An international flight with a chicken sandwich and fruit is low quality. In comparison, Avianca provided a gourmet meal and a Salvatore Farragamo flight gift with lotions, eye covers, ear plugs, pen, and tissue.
There was not food or entertainment. It was a short fly.
Old plane. Delayed but no apology. Not great
When we checked in at Calgary- there were only 3 people intially. Then, 2 left and only 1 old man was left. He tried to move through the line, but could not clear us fast enough. About 50 people were stuck and not able to get boarding passes or luggage checked. We missed out flight. The scene was chaotic. Then, those of us who missed the flight were not able to get help as he was now trying to get the next people on the SLC flight through. We were so upset. Poorly run.
Baggage delayed even though both the flights were delayed.
Pros: "Good service amazing crew clean airplane good cleaning protocols"
Cons: "Everything was good"
Cons: "Boarding from rear to front."
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Cons: "I think all was very good"
Pros: "Great entertainment options, best in class"
Cons: "Earlier food service for more sleep"
Pros: "No food, late by hour"
Pros: "Good snacks, comfortable flight."
Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "Very good complimentary lunch - veggie wrap. I was surprised by the quality. Also I like the plane design - there are places to stand while waiting for the rest room, so you are out of the aisle. WiFi worked."
Cons: "Wish they didn’t charge extra for seat assignment."
Pros: "Everything was on time & organized"
Cons: "I had to download that Gogo app to watch a move. That sucked"
Pros: "The crew was great."
Cons: "The price of my ticket"
Pros: "The crew was helpful and seemed genuinely nice. The seats felt a little narrow"
Pros: "The flight"
Cons: "The flight"
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Pros: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Pros: "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
Cons: "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."
Pros: "Everything was great, flight attendants were awesome"
Pros: "Movie selection was great!"
Pros: "Got upgraded to 1st / Business class."
Cons: "Due to weather the power outage in ATL, the flight out of PHL was delayed by about 30 minutes. No movies. No meals."
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Cons: "rescheduling Putting my wife on a different flight seating us in middle seats"
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Cons: "Nothing. Delta is the best airline in North America"
Pros: "Very professional and courteous"
Pros: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"
Pros: "Requested a special meal over the phone when I checked in i.e. 24 hours before talk off, customer support confirmed my request but the crew told me that they had not received anything as such....crew didn't even bothered to offer any alternative. I was fine, didn't have any reservations but my wife and kid went starving all the way remember it was a 15 hour flight"
Pros: "Cabin crew was very polite helpful and friendly."
Cons: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."
Pros: "Smooth, easy, still long"
Cons: "Still long"
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Cons: "There was a kid screaming on both flights and t was not a good time"
Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Cons: "One hour late after a stay over already 4 hours."
Pros: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Pros: "Good flight, professional people."
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Pros: "Satellite TV on this flight was perfect! I got to watch a football game live that I really wanted to watch, but conflicted with this flight. It was great! The leg room was good and the seat was comfortable on this short flight. The lighting was appropriate for an 8pm-12am flight. Crew was nice"
Cons: "nothing to note here on this one."
Pros: "All went well"
Pros: "Smooth flight, fairly comfortable seats in economy with adequate legroom (and I have long legs), flight attendants actually smile and are polite."
Cons: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Delay and change of terminal last minute
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
They canceled our flights that went on anyway.
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Cons: "Wifi on klm"
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Cons: "I congratulate the KLM crew!"
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Crew were great"
Cons: "Staff rude and short"
Pros: "No delay and nice staff"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Cons: "Long haul flight made pleasant by KLM"
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Pros: "The attendants took great care of us. Super smooth flight."
Cons: "We did not get two of baggage at the destination."
Cons: "Food and one bathroom out of service makes an awful flight"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Cons: "Amesterdam airport employee was really rude"
Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Pros: "Everything. Staff incredible."
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
ATAM Airlines by far the worst experience I ever had flying. Total disaster from beginning to end. Employees were beyond rude. When you call customer service with simple baggage questions they tell you to ask at the airport or check with your agency. Checking the same documents for every connecting flight, instead of doing it at the beginning of your flight and stamp all your boarding passes. Avoid lines and unnecessary contact with others by making long lines to check the same documents they already checked. If I can avoid this airline, I will sure do so and tell others to do the same.
Pros: "professional service from employees..."
Cons: "A snack / water :)"
Pros: "Plane was fine."
Cons: "Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted."
Cons: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."
Pros: "Helpful crews"
Cons: "self-serve bag drop to speed up the bag drop process"
Cons: "They had no sandwiches for sale! No entertainment"
Pros: "individual set of headphones and screens for entertainment"
Cons: "drinks service"
Pros: "Fast flight.. no hassles at all"
Cons: "The email we received with our reservation it included a personal belonging and carry on, however at the counter they said in their system it was not registered like that and even though we showed them the confirmation email, they charged us for the carry on."
Pros: "Didn’t have to pay for our carry on bags where we did have to pay ridiculous 38$ us for one of our carry on because it was slightly too big"
Cons: "Scolded by check in agent for being late, when there was well enough time to make it if plane was on time. It was actually 30 min late, so it was totally unnecessary. Forced to check our bags but they did make the transfer and picked up fast at Cusco."
Cons: "Get a plane that actually works."
Pros: "There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on."
Cons: "Turn the air on before you start boarding the flight."
Pros: "Quick comfortable trip."
Cons: "Some food or drinks"
Pros: "Everything is amazing"
Pros: "Nice space in the aircraft and the crew was really nice too."
Cons: "The delay was very tiring."
Cons: "offering some free snacks and soda (3 hour flight, other than water, everything else is charged). An online entertainment system that actually works."
Pros: "Amazing crew, very comfortable seat, delicious food."
Pros: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
Cons: "More vegetarian options in the menu."
Pros: "The flight was on time & smooth"
Cons: "Lots of kids yelling & some crying. Not something the airline can do anything about."
Cons: "Better pillows"
Pros: "All confortable"
Cons: "Turn down the light"
Pros: "The crew was excellent very very nice . The seats are ok ."
Cons: "Food is very"
Cons: "No choice in food and very little provided. Half a sandwich with stale bread for breakfast"
Cons: "Overbooked and put on another flight 5 hours later"
Cons: "No food or drink. No entertainment"
Pros: "Very smooth flight. Good service and food though the items on the food tray were just the meal and a dessert snack. Other airlines have food trays with salad, fruit, the entree and a snack dessert. But as long as we get there safe and sound I am ok."
Cons: "Boarding process in Miami was chaotic. Started late as the crew reported late to the flight. Nobody knew what's going on until the gate agents made an announcement that the crew was reporting late. We departed almost an hour late."
Pros: "Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later."
Cons: "Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal"
Pros: "In flight entertainment system was pretty good and boarding went smoothly"
Cons: "Latam needs to rethink seating in the airbus. I’m 5’2 and I felt completely cramped. Did not have room to bend down for under seat carryon, comfortable exit isle to use restrooms, and definitely could not sleep. Very long flight to be in such cramped conditions."
Pros: "The food, entertainment, boarding and comfortable seating. The check in was great, they changed my flight and I flew direct. It wa really good."
Cons: "The crew was really rude to me"
Pros: "Friendly staff"
Cons: "Everything was great."
Pros: "Very friendly crew"
Cons: "Latam didnt care leaving us stranded in the island and they didnt try to help us to come back soon. Awful customer service."
Pros: "better food and service, more space between seats"
Cons: "poor space for legs, food was really poor. no entertainment.."
Pros: "Awesome service, friendly staff and the Dreamliners are amazing. Thanks LATAM and thanks Kayak ... Great fares."
Pros: "Comfortable seats."
Cons: "Food and drink service not given. There was no turbulence to justify this failure, and flight was over an hour long, allowing sufficient time to provide it. Poor communication of departure delay."
Cons: "How do you contact kayak to cancel a flight? I will never book with you again. You make it impossible to reach someone."
Pros: "Great short flight and they got us to Santiago early since everyone was at the gate"
Cons: "They changed my seat without notice nor great explanation."
Pros: "The service on board is very good.when you have a business customer service is almost everything."
Pros: "Salida y llegada en tiempo, personal amable."
Cons: "El avión no tenia pantallas para ver peliculas, series, etc durante el vuelo."
Pros: "Plane was huge and comfortable. Lots of movies and shows to pick from. Crew friendly and considerate. Pillow and super comfy blanket. They offered dinner and breakfast on an overnight flight. Only ate egg and it was normal plane food. We landed 30 min early."
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Pros: "clean and new plane"
Cons: "delayed flight made me lose a day. My luggage got lost"
Cons: "Latam could not link with American Airlines. It was like I had two separate tickets even though they had a code share with AA. I couldn't get a boarding pass across airlines and my seat assignments were a real problem. Also, the food was a joke."
Cons: "Latam could not link with American Airlines. It was like I had two separate tickets even though they had a code share with AA. I couldn't get a boarding pass across airlines and my seat assignments were a real problem."
Cons: "One of my bags was damaged on the direct flight from Santiago to Miami. It looked like it had been dragged down the runway. I showed this to Latan representative Angel Pupulin in Miami who's first statement was, "Latan is not responsible." He was rude and initially refused to even fill out a damaged bag report. I explained that I would call my credit card company and put a non-authorization on $2500 worth of tickets. He continued to speak to me in Spanish although I told him, " No habla Espanol." He spoke English but was trying to jerk me around in every way possible. This is not going to be ignored! One employee screwed up all the positives of multiple flights with Latan. I will avoid flying Latan in the future and will not recommend Latan to others."
Pros: "Friendly staff"
Cons: "Delayed disembarking"
Pros: "Buena aerolínea salidas y llegadas en tiempo. Personal amable. Sin problema alguno."
The screen was not working so no entertainment was available in my seat only. Also, seats in the row before the Exit row do not lean back. I learned this today :-)
Bueno: la puntualidad Malo: el entretenimiento no sirvió
Pros: "Seat was okay, but I thought we weren't doing center seats because of Covid risk. That plane was packed tight."
Cons: "They made me store my bag, because I had a guitar which has always been allowed as a carry on. Its a fragile instrument, and has always been allowed as a carry on."
Pros: "The crew was attentive."
Cons: "Check in process was super slow. It took an hour and a half. Check in process needs to be made more efficient. Also, plane took off an hour and 20 minutes later than originally planned. Therefore, we landed an hour later than expected."
Pros: "The flight was on time. Excellent in-flight device. I would definitely recommend Aero Mexico to any potential patrons."
Pros: "Fast boarding and very nice crew. The airports in Mexico City and Merida are super sparkling clean!!!!!!"
Pros: "Nothing outstanding."
Cons: "Seats Could be more comfortable. The seat was too stiff."
Pros: "Was on time"
Cons: "The entertainment"
Cons: "Our flight was delayed 2 hours. But the crew was very nice. I caught a couple crew members going way and beyond to help customers."
Pros: "Japanese nuts were interesting. Great stewardess."
Cons: "Some entertainment."
Cons: "Was not allowed to board the plane, this causing me to miss my flight."
Pros: "I was afraid I my not be able to recline my chair but thankfully it worked, i was so much more confortable than the firts flight."
Cons: "to much use of plastic for the food. The planet is full of plastic. By the year 2050 there will be more plastic than fish in the ocean. AEROMEXICO can do something about it, be part of the solution, just by changing the cups to paper cups and the forks,spoons and knifes to reusable ones."
Cons: "No pude tomar mi vuelo por un error entre su plataforma, la de priceline y la de Aeromexico en el que finalmente salí afectada yo.. Es la peor experiencia que he tenido y no volveré a utilizar sus servicios."
Cons: "I did not like that I was assigned a seat at the back bulkhead when there were several empty seats available)"
Pros: "Free movies, bags, snack, friendly crew."
Cons: "You promised a full meal, I got a small ball of pasta, zero protein."
Pros: "I had a lot of space for legs on this one, and was seated o the last row with the fun air crew"
Cons: "Waiting on taxi for an hour before take off."
Pros: "Flight on time. Interior airport signage very difficult to find your way around. However airport staff around to help."
Pros: "Again food service was good."
Cons: "On this flight my husbands screen didn’t work at all. So I’m both flights we were forced to share."
Pros: "It would be nice if you could use the AeroMexico app and watch entertainment on your phone, without paying."
Cons: "There was throw up on the row in front of me and since no one on the flight before said anything it didn’t get cleaned up right so it had a smell to it."
Cons: "No personal entertainment. The plane was too old. No previously allowed to choose seat."
Pros: "I had plenty of leg room."
Pros: "The huevos rancheros that they served for breakfast was pretty good and our flight arrived early."
Cons: "It was awful. My original flight was scheduled to depart March 30 at 11:55. Then Aeromexico changed it to 1:35am in March 31. They refused to let me change flights when this happened. I wanted to fly standby on an earlier flight, so I called everyday for 2 weeks to confirm how many seats were left. Everyone I talked to told me I could fly standby if it was he same day as my ticket. I got to the airport and the flight attendant at check in told me “standby doesn’t exist.” When I asked how much it would be to change my ticket, she just said “very expensive.” She told me she’d have to check me out of my current flight and risk me losing my seat on that flight, because it was overbooked just to see the price for the earlier flight. I told her I’d be willing to pay up to $200 to switch to the earlier flight and she told me it was very expensive and she wouldn’t do it. I came back later that night and took my scheduled flight. I carried on my bag from SFO to MEX. On my second flight from MEX to BOG, the attendant told an older woman she had to check her bag because the overhead was going to be too full. I volunteered to check my bag instead so she could keep her bag. Then Aeromexico lost my bag. When I got to BOG, they told me I couldn’t have a voucher because it was my fault for bringing a bag that was too big. Finally they gave me $100 because the next day was Easter and I had no clothes for church. I wasted over 2 hours of my vacation at the Bogota airport while Aeromexico searched for my bag. They said they’d call as soon as they found it. No one ever called. I called and they asked “what color is your bag?” I said “red” and the attendant said they had it. It was delivered several hours after this call despite the fact that the airport is less than 20 minutes from where we are staying. I didn’t think an airline could be worse han United, but Aeromexico steals the cake."
Pros: "Great service, people are excellent at what the do."
Cons: "Paying too much for luggage. I can't believe that a second piece is more than double."
Pros: "Great,,, attitude,,,"
Pros: "Spacious seating, unexpected small meal at 11 pm, Mexican flight staff,(felt like I was in Mexico already)"
Pros: "The staff at check-in were wonderful."
Cons: "The upgrade to first class was $150 and definitely not worth it. I was disappointed in the experience and would not recommend. I was traveling with my mother to Mexico to celebrate her 60th birthday and was very excited to upgrade to kick off the celebration. We were offered a glass of water or orange juice after boarding; and when we requested a celebratory glass of champagne, we were denied. As in all other airlines first class participants are served anything they desire while the economy passengers board. It wasn’t until an hour into our flight that we were offered something again. At one point, I turned around and noticed that the first several rows of economy class already had their meals. Before first class. This is not something I would expect. I only fly economy class and was beyond excited to experience the first class amenities, only to feel extremely disappointed in the service by AeroMexico. At this time, I would like to request a refund on the upgrade."
Pros: "Food was good. Flight crew was friendly."
Pros: "On board service, entertainment and food was a nice surprise. Wine and beer offered free of charge with the meal, great movie selection without charge as well and very helpful crew during the boarding process. Seats in economy had plenty of leg room and space on the sides."
Cons: "Food was good and better than my experience with other airlines but still not as good as it use to be a few years ago."
Pros: "Boarding ran very smoothly, nice staff. It was nice having WiFi during the flight. Very good leg space between rows"
Cons: "Food was not the best. Just one option of breakfast, it has been better. Awful, awful landing! One of the worst landings of my life and the captain said nothing about it."
Cons: "No solution was provided to travelers who needed to be at the destination on the originally scheduled date. Had to spend a fortune on another airline to get tinny destination as Aeromexico offered (and as of yet still has not) no solution"
Pros: "Courteous and service oriented."
Cons: "There was only 1.25 hours to connect in Mexico City and the originatng flight left 25 minutes late. Wouldn't have been an issue but baggage delivery in Mex. D. F. was quite slow. First bag arrived quickly enough but second bag was delayed almost 15 minute more before appearing on the caroussel. Going back through securuitY was slow despite a special line for connectin passengers. Result-- missed flight by about 10 minutes and reschedule was for a flight 3 hours later. Luckily, bags never made it onto original flight so arrived with me on later flight. Inconvenient but understandable. Mexico City requires more than an hour (at least 1hr and about 40 minutes more) to make connections."
Cons: "5 hours late and the worst customer service ever"
Pros: "Selection of Mexican Movies"
Cons: "They should leave you peanuts even if you are sleep!! Hehehe lol"
Cons: "Flight left almost an hour late."
Pros: "Aeromexico provides blankets; particularly useful on this overnight flight. The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! This includes the flight map, although this was not functioning on the Calgary - Mexico City leg of my trip. Cabin staff are friendly and efficient. I paid extra for the exit row on the Calgary-Mexico City leg. Unfortunately, the cabin crew put another passenger in the seat adjacent to me, so I lost my expected room to stretch out. I'm tall, and this really affected my comfort on this long overnight flight."
Cons: "In-flight map wasn't working. Beer, scotch or red wine are not available, although other alcoholic beverages are available, apparently without charge. Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once!"
Cons: "My bags were left at origin airport (SFO), now I have 2 kids in cancun that can't go to the pool because we have no clothes, I will need to figure out tomorrow what to do. Not happy right now!"
Cons: "Mexico City Airport Customs and bathrooms"
Pros: "Service from attendsnt"
Cons: "The crew had the worst service and attitude, they didn't ask me for food options, they gave me pasta without asking. Rude manners"
Pros: "boarding was good and easy."
Cons: "got a non reclining seat and a next door passenger that kept pushing me with his leg onto mine"
Pros: "In general, the crew was helpful and cheery."
Cons: "I had ordered a vegetarian meal - do not eat any meat - which was reconfirmed with my prebooking the day before the flight. On board, I was served a ham croissant "no hay algo más". Ham is not vegetarian (!) No inflight entertainment for short hop (1h15) from Oaxaca to Mexico - understandable. Uninteresting selection of inflight entertainment for the longer Mexico-Montreal flight."
Pros: "Entertainment system is excellent"
Cons: "Movie choices were average. More new releases."
Pros: "The Flight was on Time , good crew , good Food"
Cons: "4 times I asked for a blanket, and finally when I put a not very nice face I get it."
Don't change gates at the last minute.
Tarifas muy altas...servicio de silla de ruedas excelente
For auch a short flight it is annoying the number of announcements, mainly because you have a 30 to 35 mins flight and you music or movie stop for every announcement. They announced a drink service that never happened (understandable for such a short flight, but don’t bother me from sleeping or listening to music or watching a movie with and announcement we have to disregard) The crew was good… I feel bad for them having to push the credit cards so hard (also annoying) I did like the video of the safety features better than the old fashioned presentations
Little space between seating
Cons: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Pros: "Very timely and efficient"
Cons: "Seats are really small"
Pros: "Lovely crew!"
Cons: "The landing was rough!"
Pros: "Left lake but still made it on time"
Cons: "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."
Pros: "Absolutely nothing. At least I made it to DC but what the f. They made us board late and then told us to inboard and blamed the weather when other planes where just leaving they couldn't tell us they didn't want to work anymore and then 6 hours after we were able to board. Really bad."
Cons: "They should have offered food vouchers instead of the bad junk food they offered which wasn't enough to feed all the passengers plus the supposedly delay because of the weather was low when you could see planes leaving every half an hour."
Pros: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Cons: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."
Pros: "food, drinks, seats, price"
Cons: "Terrible service from crew. Bad odors from bathrooms."
Cons: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
Pros: "When i got off the plane"
Cons: "Food was worse than prison food. It was a full flight and my entertainment screen did not work for half the flight from phl to man. Several times i was told its bein reset over the hours. Every other screen seemed to be working. I paid $1600 for this flight as it was booked a week beforhand as my mother got really sick and needed to be here. Honestly, never again. Over priced,horrible food and no workin tv. Expect more for the price. Will be my last time using them after years of doin so"
Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Cons: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"
Pros: "Everything but the boarding."
Cons: "The boarding seemed to take forever. The crew could’ve performed the boarding process while getting the people who were waiting for upgrades at the same time. Splitting work could’ve worked and to not let all of us wait."
Pros: "There’s nothing better than a non-stop."
Cons: "Oy, they offered an $800 credit if I let them bump me. But they had no way to get me to my destination! I guess instead of asking for volunteers, they should have asked for people who really didn’t want to go. Then the flight attendant announced, “we’re really low on food”. Really? This is a SEVEN hour flight!"
Pros: "Flight was on time"
Cons: "The plane was too old. It is shameful. Avianca should stop using this plane"
Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Pros: "Very little legroom for a 5 hour flight."
Pros: "Food was okay.."
Cons: "Had a bulk head seat that turned out to be not one."
Pros: "Seats were comfortable."
Cons: "Two hour plus delay in plane on tarmac then long flight with entertainment not working. Crew could care less."
Pros: "it was easy to check in and short layovers"
Cons: "planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure"
Pros: "Nice staff"
Cons: "Luggage is lost"
Pros: "Special food is not proper"
Pros: "Friendly staff. Landed early. Offered a free bag."
Cons: "They moved the flight earlier, which was not fun. And, there were no entertainment centers."
Pros: "In seat entertainment screen and USB charger. The chicken salad"
Cons: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
Pros: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"
Cons: "There was no food or entertainment and the seats were old and uncomfortable and it was ridiculously cold"
Pros: "Food was goof"
Cons: "Staff never smiled or even said hello. May be culture but better training is needed."
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Cons: "Entertainment is rather limited."
Pros: "The staff was friendly and helped me reroute my flights."
Cons: "I took a 3 leg journey so I expected to be flying all day, but every flight was delayed going out and one flight was delayed coming in. Plus there are never any gluten free snack choices on the flight."
Pros: "Flight was on time, not crowded, landed ahead of schedule"
Cons: "Two hour wait in line just to drop a checked bag off. International security took one tenth as much time. Not sure why American Airlines couldn't handle the influx of baggage."
Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Pros: "Not a good experience so nothing"
Cons: "AA failed to allow me to check in at initial arrival in Grande Prairie airport so I had to rush to get a boarding pass in Calgary where the AA agent told me it was not an AA problem and sent me back to WestJet. WestJet discovered that it was an AA problem and returned me to the AA counter where it was resolved. Then I had to rush to catch the flight and missed any opportunity to have a decent lunch between flights. Then there was no food offered on the AA flight to Dallas."
Pros: "La puntualidad de los vuelos."
Cons: "El vuelo lo operaba American Airlines y no parecía una línea con alianza de vuelo ..chek-in automatizado no apareció mi boarding así que hacer fila para resolver..afortunadamente lo hicieron de una."
Pros: "Friendly Staff - on time"
Cons: "No leg room even though I paid to upgrade my seat !"
Pros: "Great food and headphones"
Pros: "Entrtainment and food."
Cons: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."
Pros: "The new plane."
Cons: "Late departure."
Cons: "Everything was great"
Pros: "Helpfulness of employees"