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Pros: "Colaboración del personal"
Cons: "Atrasos"

Pros: "The seat wasn’t working properly"

Pros: "YES"
Cons: "ITS OK"

Pros: "Way to go AVIANCA, changing the craft for a bigger one was a great idea!!!"

Pros: "Nothing"
Cons: "Everything"

Cons: "More Colombian ethnic products like Chocoramo or Achiras"

Cons: "There was no tea as an option for those who don't drink coffee, and the individual juice boxes are unnecessary, it creates more trash and straws."

Cons: "On time, upgraded"

Pros: "everything was excellent"
Cons: "everything was excellent"

Pros: "Delete"
Cons: "On time"

Pros: "Politeness"

Pros: "Everything"
Cons: "The waiting time like 40 minutes"

Cons: "Delay"

Pros: "Excelente"

Cons: "Need to be more careful with the time"

Pros: "Puntualidad"

Pros: "You need urgently to improve the taste of vegetarian dishes."
Cons: "No movies??! For real? In a very long trip?"

Cons: "The arrival to bogota was a caos. We waited 2 hours to get immigration..."

Pros: "Excellent"

Cons: "No tenían almohadas para nuestro bebé, las auxiliares de vuelo poco amables."

Cons: "Bad variety of movies"

Pros: "Seat super comfy"
Cons: "I like everything"

Pros: "Todo"

Cons: "I couldn't recline my chair because of the emergency exit behind me, yet the person in front of me put their chair right down in front of me so I had no space."

Pros: "On time!"

Pros: "Yes quick exclelente"

Cons: "During the takeoff there was a passenger talking on cell phone and the Avianca staff did nothing!"

Pros: "Todo excelente"
Cons: "No son tan puntuales"

Pros: "Horrible"
Cons: "Horrible"

Cons: "When you are selling a fly with connections, there must be at least 2 hours bewteen flyes, I was running like crazy to not lose my fly."

Cons: "My bag got damaged"

Pros: "The flights wers on time"

Cons: "Missed connection both ways"

Cons: "Pessoal despreparado, levei meu cachorro de suporte emocional, me colocaram em uma poltrona qualquer, apertada. Sendo que em outras cias colocam na primeira fileira para o cachorro poder ficar no chao. O meu voo foi cancelado e me colocAram em outro horas depois, um transtorno, e para completar estou sem minhas malas, porque nao sabiam o que tinha acontecido. Estou em orlando sem nada! Nao recomendo!"

Cons: "The chair was broken and I couldn't lean back"

Cons: "Where the snacks at?"

Pros: "Great"

Pros: "Confort ando amability"

Cons: "Excellent"

Pros: "Nothing"
Cons: "Please read previous note"

Pros: "The variety of movies and TV shows"

Cons: "we still havent take. iff"

Pros: "Everything"

Cons: "My seat did not recline"

Pros: "they were very accomodating"

Cons: "no me llegaron mis maletas nadie me ayuda a recuperarlas pesimo todo tendran que rersponder por mi maleta no me la van a robar avianca rate"

Pros: "On time. Friendly crews."
Cons: "Seat back table broken. Video system froze a few times."

Pros: "Avianca an excelente company"

Cons: "2 1/2 hour layover and still not at Curaçao"

Pros: "Good service amazing crew clean airplane good cleaning protocols"
Cons: "Everything was good"

Cons: "I think all was very good"

Pros: "Service was fast"
Cons: "Better seats"

Pros: "Nothing"
Cons: "Proper communication"

Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."

Pros: "Nothing"
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"

Cons: "You guys didn't allow me to get in this plane and i missed my flight."

Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."

Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."

Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"

Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."

Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."

Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."

Cons: "No food on board and we were hungry"

Pros: "Friendly crew."
Cons: "Slow boarding."

Cons: "No charging outlet."

Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"

Pros: "The crew"
Cons: "Timing"

Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"

Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."

Pros: "got there on time, no delays. very smooth"

Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"

Pros: "By"
Cons: "A three hour delay on the first flight and a hour delay on the second..."

Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"

Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."

Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."

Cons: "Customs massively backed up. Somewhat disorganized"

Pros: "Nothing."
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."

Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."

Pros: "On Time. Nothing else to say,"

Pros: "Friendly, leg room, on time."

Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."

Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."

Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."

Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"

Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"

Pros: "Delta flew their way back into my heart this time around"

Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."

Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"

Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."

Cons: "Temperature was too cold"

Pros: "The food"
Cons: "No entertainment"

Cons: "Bad"

Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"

Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."

Pros: "Smooth, easy, still long"
Cons: "Still long"

Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."

Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."

Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."

Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"

Pros: "No drink because didn’t open de bottle. No one care about it."

Pros: "Yes"
Cons: "Not"

Cons: "Almost 2 hours of delay"

Pros: "Flight went well. Glad it was on time. Almost missed it due to other flight not being able to land initially"
Cons: "Screen malfunctioned and kept asking for language during movie"

Pros: "Nice sandwhich"
Cons: "Better organization with the boarding, and the waiting room at Panama was really bad."

Pros: "Loved the leg room in the emergency seat row"
Cons: "Wider seats in economy"

Cons: "None entertainment system"

Cons: "I lost one of my suitcases!!!!"

Pros: "The crew was friendly and professional. Boarding was smooth."
Cons: "The only entertainment option is the mini screen every three rows."

Pros: "Nothing"
Cons: "Bad bad “ breakfast “ They promised me a boucher of $300 for the delay in Miami but I still whaiting for the response of the email more than a month"

Pros: "Customer service"

Pros: "The space between the seats"
Cons: "The food and de the movies, too old"

Pros: "Easy check-in"

Pros: "Excellent flight. So fast"
Cons: "There should be tv screens on each chair and the choice to choose what we want to watch."

Pros: "Crew was great and boarding easy"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."

Cons: "Crowded and disorganized Panama gate and boarding. No tvs or entertainment. Bus shuttle in Panama and in Bogota"

Cons: "More of the same. Because of all the initial buffonery when we get to the gate for the connecting flight they us that my wife didnt have a seat and the flight was full."

Pros: "They serve a meal on most flights."
Cons: "When something goes wrong, like when our flight was oversold, the customer service is deplorable at best."

Cons: "No seat assignment, over booked flight, lost my baggage"

Pros: "It was my first time using Copa, I travel often, I was surprise by the friendliness of the crew, the entertainment was great,"
Cons: "The food quality should be better"

Pros: "I wish I could give more feedback but I was unable to get to my connecting flight."
Cons: "I was unable to reach my final destination after being denied entry into Panama City, even though it was just a layover. I'm very upset as I have to reach Quito, Ecuador by March 21st to propose to my girlfriend. Any help would be greatly appreciated."

Pros: "The seats were better than the last flight"
Cons: "Improve entertainment"

Pros: "The arrival time was very convenient."

Pros: "Flight crew and service"
Cons: "Nothing"

Pros: "Is almost on time"
Cons: "Servicio is bad, seats very uncomfortable and the airplanes are super old"

Pros: "the plane and the service"
Cons: "the airport don't have a good court"

Cons: "This flight was not Wingo but Copa operated by Aerorepublica but the crew and planes were Copa."

Pros: "Short flight, nice snack."
Cons: "None"

Pros: "Service was sastisfying"

Pros: "It was nice and fast."
Cons: "Seating."

Pros: "The pilot was great st explaining the flint and not where we were."
Cons: "They forgot my gluten free meal and didn’t tell me until I was on the plane. Can we count on you to feed us? Apparently not. How can an airline forget a meal for a passenger? Especially in such a long flight?"

Cons: "After reporting that things were stolen...Copa deny my claimed."

Pros: "Nothing"
Cons: "My connection flight arrive extremelly far from the bogot flight gate, there was no onborad entertainment, some of the crew were rude to other passengers, poor comfort I wouldnt recommend copa to anyone"

Cons: "The crew was unfriendly"

Pros: "Comfprt"
Cons: "??"

Pros: "Excelente !10.0 un placer viajar con Copa"

Pros: "Service and on time."
Cons: "Service and being on tine."

Pros: "Crew was friendly"
Cons: "Long delay living PTY"

Pros: "it was nice to actually get a meal. that doesnt happen in the us anymore. i was able to check a bag without a ridiculous $50 charge. the first time i had checked in years and it was very convenient. reminded me of how flying used to be before they all became buses in the sky, and for a very reasonable price. the staff were all very friendly from the gate agent to the flight attendants. also, a free drink is a lovely touch. would definitely fly this airline again."
Cons: "i had no problems honestly. my most pleasant flightin a while and i fly frequently"

Pros: "Smooth Flight great drinks and food"

Cons: "On my return flight home, they wouldn't accommodate adjusting my itinerary because I wasn't feeling well. I was willing to pay change fee for 1 layover instead of the 2 layovers on my original itinerary. They wanted to charge me $700 which was greater than my original ticket. So I flew on the original itinerary at started my travels @ 7am on Monday. Flight from Bogotá to Barranquilla w/Avianca airlines was great. In Barranquilla I had a 4 hr layover, checked in w/Copa agent and he said my bag was on plane. In Panama, there was a 1.5 hr layover so I assumed no issues getting my luggage to the correct connection. The flight from Panama was delayed by 40 mins w/no explanation. We just sat on plane. They only played one older movie, plane was old and they did 1 beverage service w/meal for a 5.5 hour flight. I finally arrived back to ORD @ 12:15 am Tuesday. I waited for my luggage in baggage claim for 35 mins. It doesn't arrive and I ask attendant, who brushes me off and says this is the claim for Copa. She disappears for 30-40 mins. I finally see her walking back into international baggage claim (over an hour has passed that I've been in baggage claim) and tell her my luggage did not arrive. She asks me for my claim ticket then proceeds to say "oh yes, I was informed your bag did not make it." I'm upset because it's 1:40am and she could have saved me an hour if she would have helped me when I first asked. I also am curious how an airline loses my bag twice."

Pros: "Nothing."
Cons: "Cabin crew based in South American countries don't speak a word of English."

Pros: "Good food"

Pros: "La atención"
Cons: "La comida"

Pros: "So much turbulence! Plus the flight attendant wasn't very friendly."

Pros: "Timely, good food, good staff, free alcohol"
Cons: "Seat cushion too thin"

Pros: "Attention"
Cons: "Attention"

Pros: "The seats, comfort andd crew were magnificent."

Pros: "Again, went very smoothly."
Cons: "No complaints."

Cons: "No priority boarding for check in, Albright places were available I was put in almost the last row for my 3 flights that included short connections."

Cons: "Mas separación entre pasajeros"

Pros: "It was empty"

Pros: "Nothing outstanding."
Cons: "Seats Could be more comfortable. The seat was too stiff."

Pros: "Japanese nuts were interesting. Great stewardess."
Cons: "Some entertainment."

Pros: "Great plane with great service!"

Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"

Pros: "Enjoyable flight with great crew!!!"

Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"

Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"

Pros: "I was afraid I my not be able to recline my chair but thankfully it worked, i was so much more confortable than the firts flight."
Cons: "to much use of plastic for the food. The planet is full of plastic. By the year 2050 there will be more plastic than fish in the ocean. AEROMEXICO can do something about it, be part of the solution, just by changing the cups to paper cups and the forks,spoons and knifes to reusable ones."

Pros: "Nada"
Cons: "No pude tomar mi vuelo por un error entre su plataforma, la de priceline y la de Aeromexico en el que finalmente salí afectada yo.. Es la peor experiencia que he tenido y no volveré a utilizar sus servicios."

Pros: "Hot food Free entertainment Great Cabin crew fluent in english Airport staff friendly and fluent in english All staff efficient and tolerant of non native speakers"

Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"

Pros: "Free movies, bags, snack, friendly crew."
Cons: "You promised a full meal, I got a small ball of pasta, zero protein."

Pros: "I had a lot of space for legs on this one, and was seated o the last row with the fun air crew"
Cons: "Waiting on taxi for an hour before take off."

Cons: "They are changing their procedures and there was a bottle neck to do the check in. In previous years it was ok, this time it was terrible."

Pros: "Getting off the plane in Guadalajara!"
Cons: "Check in process at Tijuana airport was okay, what really made the trip unpleasant was the boarding process. Three Aeromexico departures within minutes, from a small enclosed area. No seating available, no PA for announcements, basically controlled chaos. granted the airport is going through renovations, but that is still no excuse for the poor execution of the boarding process."

Pros: "Flight on time. Interior airport signage very difficult to find your way around. However airport staff around to help."

Pros: "Again food service was good."
Cons: "On this flight my husbands screen didn’t work at all. So I’m both flights we were forced to share."

Pros: "It would be nice if you could use the AeroMexico app and watch entertainment on your phone, without paying."
Cons: "There was throw up on the row in front of me and since no one on the flight before said anything it didn’t get cleaned up right so it had a smell to it."

Pros: "Service was good! Didn’t have problem"
Cons: "Flight was on time nothing to say went bad"

Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."

Cons: "No personal entertainment. The plane was too old. No previously allowed to choose seat."

Cons: "I got kicked off my return flight, and had to buy an expensive new flight for the next day."

Pros: "The huevos rancheros that they served for breakfast was pretty good and our flight arrived early."
Cons: "It was awful. My original flight was scheduled to depart March 30 at 11:55. Then Aeromexico changed it to 1:35am in March 31. They refused to let me change flights when this happened. I wanted to fly standby on an earlier flight, so I called everyday for 2 weeks to confirm how many seats were left. Everyone I talked to told me I could fly standby if it was he same day as my ticket. I got to the airport and the flight attendant at check in told me “standby doesn’t exist.” When I asked how much it would be to change my ticket, she just said “very expensive.” She told me she’d have to check me out of my current flight and risk me losing my seat on that flight, because it was overbooked just to see the price for the earlier flight. I told her I’d be willing to pay up to $200 to switch to the earlier flight and she told me it was very expensive and she wouldn’t do it. I came back later that night and took my scheduled flight. I carried on my bag from SFO to MEX. On my second flight from MEX to BOG, the attendant told an older woman she had to check her bag because the overhead was going to be too full. I volunteered to check my bag instead so she could keep her bag. Then Aeromexico lost my bag. When I got to BOG, they told me I couldn’t have a voucher because it was my fault for bringing a bag that was too big. Finally they gave me $100 because the next day was Easter and I had no clothes for church. I wasted over 2 hours of my vacation at the Bogota airport while Aeromexico searched for my bag. They said they’d call as soon as they found it. No one ever called. I called and they asked “what color is your bag?” I said “red” and the attendant said they had it. It was delivered several hours after this call despite the fact that the airport is less than 20 minutes from where we are staying. I didn’t think an airline could be worse han United, but Aeromexico steals the cake."

Pros: "The price and flight times"
Cons: "The food and the fact that the entertainment was only in Spainish"

Cons: "Rude staff. Airline doesn't respect its own carry-on bag policy. I was forced to leave my bag at the door despite being one of the first on the plane. Seats very close together -- my knees were up against the seat in front of me all night."

Pros: "She was not interested at all in providing a good service, rude with older people, not a smile at all during the flight. In the connexion from Mexico city to Santiago the flight attendances were very nice, but I don't understand why you keep in the job someone that is not in the mood for working excellent"

Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."

Pros: "On board service, entertainment and food was a nice surprise. Wine and beer offered free of charge with the meal, great movie selection without charge as well and very helpful crew during the boarding process. Seats in economy had plenty of leg room and space on the sides."
Cons: "Food was good and better than my experience with other airlines but still not as good as it use to be a few years ago."

Pros: "Friendly and professional staff Good beverage variety as well as food."
Cons: "The sound for the entertainment was of very low quality thus unable for us to ascertain much of the dialogues."

Pros: "Nothing"
Cons: "Bad service!"

Pros: "Boarding ran very smoothly, nice staff. It was nice having WiFi during the flight. Very good leg space between rows"
Cons: "Food was not the best. Just one option of breakfast, it has been better. Awful, awful landing! One of the worst landings of my life and the captain said nothing about it."

Pros: "Airline overbooked the flight."
Cons: "Airline overbooked the flight"

Cons: "less legroom in my seat than my neighbors'"

Pros: "Everything went fine. The on-board entertainment was good."

Cons: "No internet service available."

Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."

Cons: "No solution was provided to travelers who needed to be at the destination on the originally scheduled date. Had to spend a fortune on another airline to get tinny destination as Aeromexico offered (and as of yet still has not) no solution"

Pros: "Nothing"
Cons: "5 hours late and the worst customer service ever"

Cons: "Gate was changed before bording, gates closed before plane departure time regardless of not all passengers present. Missed the flight and Aeromexico made us pay to grab another flight while it was Aeromexico personel that refused to allow us in even though it was not yet departure time and said plane doors were closed."

Pros: "Selection of Mexican Movies"
Cons: "They should leave you peanuts even if you are sleep!! Hehehe lol"

Cons: "Flight left almost an hour late."

Cons: "Seat Comfort and space."

Pros: "staff was decent."
Cons: "no usb plugs, no head phone jacks for movie, no wifi. very crowded tight seating almost unbearable."

Pros: "very smooth flignt"
Cons: "boarding took a long time due to last minute checkups"

Pros: "The flight attendants were very nice"
Cons: "No clear instructions on where to go or gate information inside of the airport"

Cons: "The crew had the worst service and attitude, they didn't ask me for food options, they gave me pasta without asking. Rude manners"

Cons: "4 times I asked for a blanket, and finally when I put a not very nice face I get it."

Pros: "the plane was about one quarter empty so I had an empty set beside me. crew were pleasant and efficient."
Cons: "Bumpy ride - beyond AeroMexico's control."

Cons: "Crowded and hot just like Miami"

Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."

Pros: "Landed in one piece despite weather."
Cons: "WiFi was down"

Pros: "The crew: very helpful, did their best to correct errors regarding special meals"
Cons: "Seat assignment. Others, besides myself and my husband, were not seated together, and in our case at opposite side of the plane, but, even though the flight was full, there was no reason for that that I could see (some solo passengers were seated next to a member of a split couple/family)."

Pros: "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
Cons: "They lost my luggage. Avoid this airline like the plague. Never again."

Pros: "I’m home"
Cons: "Ran almost an hour late with. I explanation of why. No seat power - first class had mediocre seats. No foot rests and not very comfortable"

Pros: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Cons: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."

Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."

Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"

Cons: "Nothing"

Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"

Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."

Pros: "Friendly staff made people feel safe even during turbulence."

Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."

Pros: "food, drinks, seats, price"

Cons: "Terrible service from crew. Bad odors from bathrooms."

Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."

Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."

Cons: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."

Pros: "It got me here."
Cons: "Apparently codeshare purchases are non upgradable, so my airline status was irrelevant."

Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"

Pros: "All"
Cons: "Nothing"

Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."

Cons: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"

Pros: "Everything but the boarding."
Cons: "The boarding seemed to take forever. The crew could’ve performed the boarding process while getting the people who were waiting for upgrades at the same time. Splitting work could’ve worked and to not let all of us wait."

Pros: "Clean plane"
Cons: "No food"

Pros: "Flight was on time"
Cons: "The plane was too old. It is shameful. Avianca should stop using this plane"

Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"

Pros: "Video entertainment not working for my whole row."

Cons: "Very cold airplane"

Cons: "3 hour delay and much confusion. In and out of aircraft."

Pros: "Very little legroom for a 5 hour flight."

Cons: "Cero entretaintment"

Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."

Pros: "Nice staff"
Cons: "Luggage is lost"

Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"

Pros: "Nothing"
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"

Pros: "Flight was fine."
Cons: "Diverted due to low weather and low fuel. Sat on the tarmac for almost two hours before we could get fuel and be on our way."

Pros: "In seat entertainment screen and USB charger. The chicken salad"
Cons: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"

Pros: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"

Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"

Pros: "Food was goof"
Cons: "Staff never smiled or even said hello. May be culture but better training is needed."

Pros: "Service/crew."
Cons: "Entertainment is rather limited."

Cons: "Still sitting at the airport at 1am. 5 hours later. The incoming plane had "damage" to it so they were going to give us a new plane... 5 hours later and sitting here freezing. American Airlines cannot come up with one extra plane?? Very disappointed"

Cons: "Terrible transit to terminal in LAX with shuttle and stairs"

Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."

Pros: "La puntualidad de los vuelos."
Cons: "El vuelo lo operaba American Airlines y no parecía una línea con alianza de vuelo ..chek-in automatizado no apareció mi boarding así que hacer fila para resolver..afortunadamente lo hicieron de una."

Pros: "Great food and headphones"

Pros: "Entrtainment and food."
Cons: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."

Cons: "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."