Pros: "Plane was empty"
Cons: "Avianca lies that my full size carryon baggage won’t fit to try and change me more money. It fit in with ease like it always does. The gauges they use are vastly undersized and they know that as I had to argue with the boarding lady and the other employees quietly agreed with me."
Cons: "All ok"
Pros: "Absolutely nothing"
Cons: "Even though there were flight/seats available, Avianca did not make them availability to flight changes and only for new reservations. Extremely disappointed at you fraudulent business practices."
Cons: "Boarding very confusing. Meal consisted of a cheese sandwich, and that's it (I was flying business class). Seat was barely functional, cranky and unconfortable. This was my first and LAST flight with Avianca."
Cons: "Business clase Is no worthy"
Pros: "Very good crew and service"
Cons: "Terrible food - no choices Terrible wines - no choices"
Pros: "The crew was awful, food horrible"
Cons: "Crew and food"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Cons: "More available for information and resolve situation to passenger lost her connections"
Pros: "The crew, and the service was great!"
Cons: "Our seats were in front of an exit aisle so we were not able to recline the seats. The people in front of us were able to, so we were very cramped! Had barely any room and had to sit upright the entire flight."
Pros: "Seats comfort"
Cons: "Crew attention. Food. Airport assistance. Boarding times. Take off on time"
Pros: "Crew was amazing and the plane was big and comfortable."
Cons: "Avianca one of the best airline"
Pros: "Seat was comfortable but I bring pillows, crew was nice"
Cons: "Was very warm"
Cons: "Plane departed late. And leaving out of Barranquillla we were boarded to stay at the plane for over 50 mins. By the tune we were going onboard, crew knew we had to wait in the plane."
Pros: "Flight was good as well as service at the airplane, DC to Bogota"
Cons: "Everything ok"
Pros: "the flight was rather short once we actually got in the air."
Cons: "There was a half an hour delay from initial departure time. No explanation was given to the passengers."
Pros: "The aircraft."
Cons: "The Food was Horrible."
Pros: "I did not like anything about the flight"
Cons: "The service was the worst and they did not let us know that we were going to be late i had to run to my gate cuz I was worried i when back to be in inmigrantion and it took long and the gate."
Pros: "On time and efficient. Was a good flight, with comfortable seating"
Cons: "No vegan/vegetarian food options"
Pros: "I liked the flight itself, that was fine."
Cons: "Terrible service. Had to book the same flight twice as I had made a mistake with dates and couldn't swap out or get refunded. Was then told my surfboard would cost a further $40 from an agent, however when I arrived to check in they told me it was $100USD. Really bad service."
Pros: "That the flight was on time"
Cons: "The food, and they told me I should pick up my baggage at Guayaquil but I had to pick it up in Quito"
Cons: "Plane was switched. Seats given away. Were placed on other flights arriving to our destination 7 hours after we were suppose to. Horrible experience. We didn’t travel through city we were suppose to. Worse flying experience in years. Our seats had been confirmed upon booking which apparently means nothing."
Pros: "Great plane. Good entertainment. Punctuality was remarkable."
Cons: "Boarding process and check in at Bq is mediocre at best. Yes, airport presents major challenges due to the reconstruction, but major challenge requires extra organization and planning."
Cons: "A rating of one start is too much for this airline. Avianca caused me to miss my flight in LAX, refused to help me reach my ultimate destination for which I paid them hundreds of dollars to do, nor did they offer to credit my losses for which they were responsible. Customer Service was as useless as the individuals in person that I dealt with. I never made it to my destination because I was forced to return home to San Francisco, unable to see my wife-to-be in Brasil. I will never fly with this airline again."
Pros: "I liked the food service on this very short trip, including a very heavily poured rum and coke!"
Cons: "Flight was delayed about an hour."
Cons: "I was not notified that departure time was changed, it was put ahead one hour and almost lost the flight."
Pros: "It was a fast flight. Overall good."
Cons: "The lines to check in the luggage in Barranquilla Colombia took long although there was not that many people. Overall not that much time, the boarding process in Boston was fast an friendly ."
Pros: "The staff in the Cali airport were helpful in getting a new ticket for me when I couldn't make my connecting flight after the initial delay."
Cons: "My first flight was delayed minutes before boarding in Cali, Colombia and I wasn't going to make my connecting flight in Bogota so I had to be given a new flight."
Pros: "The flight was on time and comfortable"
Cons: "Waiting for immigration purposes, due to crowed area"
Pros: "Reasonable choice of entertainment. Clean."
Cons: "Food poor. Not enough drink. Hold up in tunnel for boarding - long hold up for children and passengers over 60."
Cons: "Seats were pretty uncomfortable on both flights for such a duration... The layover/transfer in Bogota was chaotic, and rushed. My luggage did not make it to the final destination, so I am here with none of my belongings :("
Pros: "The crew and ither travelers were good"
Cons: "For a 10 hour flight it felt like there was no room for your legs and I am quite short"
Cons: "When you are selling a fly with connections, there must be at least 2 hours bewteen flyes, I was running like crazy to not lose my fly."
Pros: "The airline staff was very courteous, tv and a good variety of choices to watch for FREE, something that other airlines does not provide."
Pros: "- boarding the plane was efficient and well organised - airline staff were friendly - when my flight was canceled I was sent to a hotel and didn't have to wait around in the airport - comfortable with plenty of room, pillows and blankets"
Cons: "- My first of two flights was canceled which was poorly communicated after waiting in a queue for two hours. I am still even now unsure as to why the flight was canceled as no one bothered to inform us as to what the reason was. - On my new connecting flight from San Salvador to Bogotá there was only two meal options (both meat) which I do not eat and was told to just take the meat out of the meal as there was no other options. Would have been helpful to have known before the flight so I could have bought my own food to take on the plane. - The charging points on the back of the seat were inactive"
Pros: "After decades of near weekly air travel, I had no expectation of being wowed by an airline. Until Avianca. What a refreshing experience! The seats were comfortable and clean; and their complimentary in-flight entertainment was first-rate. All that for a surprisingly reasonable fare."
Pros: "The check in staff moved us to an earlier flight from Cartegna to Bigots so we wouldn't have to rush to make our Bogita to New York flight. Very nice of them & much appreciated. We flew Avianca 8 times over the past 11 days thru Peru & Colombia & had great experiences all the way around."
Pros: "Entertainment was ok"
Cons: "The flight attendants had bad attitudes, were unhelpful and the food was non-edible. The bathroom fixtures were broken and the crew did not replenish the toilet paper."
Pros: "Very efficient. On time. Competent."
Pros: "Nice planes"
Cons: "No entertainment"
Pros: "Fast boarding, left on time"
Cons: "Hard seats, not enough cushion, flavorless food."
Pros: "The airplane was comfortable. The food not so good."
Cons: "Bogota's airport is horrible, doesn't have enough signs to let you know which gate is your flight. The staff is rude and unfriendly."
Cons: "As I arrived to check in I was notified that I would not be able to fly to San Jose from Colombia because I did not have the yellow fever shot which Costa Rica requires from flights coming from Colombia. Even though I am an American citizen.And when you receive the shot you must stay in Colombia for 10 days before you can leave the country.i don't understand why one is allowed to purchase a ticket from Colombia to Costa Rica without proof of the required vaccination.I didn't even receive a simple notification to receive the vaccination before my trip.Now I am still in Colombia.Already down an extra unexpected $500 and will miss work back in the states for not being able to return home on time.An airbnb reservation will be lost in Costa Rica which was prepaid for 5days.Worst of all I'm stuck in Colombia spending unexpected money to survive and will not be able to visit my PAID trip to Costa Rica.So unfair and a hole I will have to dig myself out of when and if Im able to make it back home"
Pros: "new aircraft"
Cons: "very fast crew service"
Cons: "They overbooked the flight from Santiago to Bogota so I had to travel for 15 more hours."
Cons: "My flight to Bogota was pushed back from 10pm to 1:30am. This came after several problems (e.g. lost our luggage and cancelled our first flight to cartegena without sending a notification e-mail). We asked to be put on an earlier flight or at least upgraded to be more comfortable and they first lied that there was no more seats. Once we found out there were more seats that they could upgrade us to it became clear they had no customer services and didn't care about the huge inconvenience they had created (I had to miss work the next morning). We also tried talking on the phone once we found out the flight was pushed back and the phone assistance people are unhelpful. In addition, to get a refund they will not help you submit a claim, instead they make it as inconvenient as possible - probably because they mess up so much that they have to make it as hard as possible for people to get money back."
Cons: "I think all was very good"
Pros: "Service was fast"
Cons: "Better seats"
Cons: "Proper communication"
Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Cons: "No food on board and we were hungry"
Pros: "Friendly crew."
Cons: "Slow boarding."
Cons: "No charging outlet."
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "The crew"
Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "got there on time, no delays. very smooth"
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Cons: "Customs massively backed up. Somewhat disorganized"
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "On Time. Nothing else to say,"
Pros: "Friendly, leg room, on time."
Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."
Pros: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Cons: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "Everything was great, flight attendants were awesome"
Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Delta flew their way back into my heart this time around"
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Cons: "Temperature was too cold"
Pros: "The food"
Cons: "No entertainment"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "Once again, the people were friendly, but I did not really experience much since I went to sleep as soon as the plane took off. I did, however notice that the seats reclined a little more than normal (which was amazing for me). I had a comfortable flight and caught a great nap."
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "Smooth, easy, still long"
Cons: "Still long"
Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
Pros: "No drink because didn’t open de bottle. No one care about it."
Cons: "More legroom in the seats."
Cons: "Almost 2 hours of delay"
Pros: "Flight went well. Glad it was on time. Almost missed it due to other flight not being able to land initially"
Cons: "Screen malfunctioned and kept asking for language during movie"
Pros: "Nice sandwhich"
Cons: "Better organization with the boarding, and the waiting room at Panama was really bad."
Cons: "None entertainment system"
Cons: "I lost one of my suitcases!!!!"
Pros: "The crew was friendly and professional. Boarding was smooth."
Cons: "The only entertainment option is the mini screen every three rows."
Cons: "Bad bad “ breakfast “ They promised me a boucher of $300 for the delay in Miami but I still whaiting for the response of the email more than a month"
Pros: "The space between the seats"
Cons: "The food and de the movies, too old"
Pros: "Excellent flight. So fast"
Cons: "There should be tv screens on each chair and the choice to choose what we want to watch."
Pros: "Crew was great and boarding easy"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Cons: "Crowded and disorganized Panama gate and boarding. No tvs or entertainment. Bus shuttle in Panama and in Bogota"
Cons: "More of the same. Because of all the initial buffonery when we get to the gate for the connecting flight they us that my wife didnt have a seat and the flight was full."
Pros: "They serve a meal on most flights."
Cons: "When something goes wrong, like when our flight was oversold, the customer service is deplorable at best."
Cons: "No seat assignment, over booked flight, lost my baggage"
Pros: "I wish I could give more feedback but I was unable to get to my connecting flight."
Cons: "I was unable to reach my final destination after being denied entry into Panama City, even though it was just a layover. I'm very upset as I have to reach Quito, Ecuador by March 21st to propose to my girlfriend. Any help would be greatly appreciated."
Pros: "The seats were better than the last flight"
Cons: "Improve entertainment"
Pros: "The arrival time was very convenient."
Pros: "Flight crew and service"
Pros: "Is almost on time"
Cons: "Servicio is bad, seats very uncomfortable and the airplanes are super old"
Pros: "the plane and the service"
Cons: "the airport don't have a good court"
Cons: "This flight was not Wingo but Copa operated by Aerorepublica but the crew and planes were Copa."
Pros: "Short flight, nice snack."
Pros: "Service was sastisfying"
Pros: "It was nice and fast."
Pros: "The pilot was great st explaining the flint and not where we were."
Cons: "They forgot my gluten free meal and didn’t tell me until I was on the plane. Can we count on you to feed us? Apparently not. How can an airline forget a meal for a passenger? Especially in such a long flight?"
Cons: "After reporting that things were stolen...Copa deny my claimed."
Cons: "My connection flight arrive extremelly far from the bogot flight gate, there was no onborad entertainment, some of the crew were rude to other passengers, poor comfort I wouldnt recommend copa to anyone"
Cons: "The crew was unfriendly"
Pros: "Excelente !10.0 un placer viajar con Copa"
Pros: "Service and on time."
Cons: "Service and being on tine."
Pros: "Crew was friendly"
Cons: "Long delay living PTY"
Pros: "it was nice to actually get a meal. that doesnt happen in the us anymore. i was able to check a bag without a ridiculous $50 charge. the first time i had checked in years and it was very convenient. reminded me of how flying used to be before they all became buses in the sky, and for a very reasonable price. the staff were all very friendly from the gate agent to the flight attendants. also, a free drink is a lovely touch. would definitely fly this airline again."
Cons: "i had no problems honestly. my most pleasant flightin a while and i fly frequently"
Pros: "Smooth Flight great drinks and food"
Cons: "On my return flight home, they wouldn't accommodate adjusting my itinerary because I wasn't feeling well. I was willing to pay change fee for 1 layover instead of the 2 layovers on my original itinerary. They wanted to charge me $700 which was greater than my original ticket. So I flew on the original itinerary at started my travels @ 7am on Monday. Flight from Bogotá to Barranquilla w/Avianca airlines was great. In Barranquilla I had a 4 hr layover, checked in w/Copa agent and he said my bag was on plane. In Panama, there was a 1.5 hr layover so I assumed no issues getting my luggage to the correct connection. The flight from Panama was delayed by 40 mins w/no explanation. We just sat on plane. They only played one older movie, plane was old and they did 1 beverage service w/meal for a 5.5 hour flight. I finally arrived back to ORD @ 12:15 am Tuesday. I waited for my luggage in baggage claim for 35 mins. It doesn't arrive and I ask attendant, who brushes me off and says this is the claim for Copa. She disappears for 30-40 mins. I finally see her walking back into international baggage claim (over an hour has passed that I've been in baggage claim) and tell her my luggage did not arrive. She asks me for my claim ticket then proceeds to say "oh yes, I was informed your bag did not make it." I'm upset because it's 1:40am and she could have saved me an hour if she would have helped me when I first asked. I also am curious how an airline loses my bag twice."
Cons: "Cabin crew based in South American countries don't speak a word of English."
Pros: "La atención"
Cons: "La comida"
Pros: "Crew very nice"
Cons: "No vegetarian options"
Pros: "So much turbulence! Plus the flight attendant wasn't very friendly."
Pros: "Again, went very smoothly."
Cons: "No complaints."
The first flight was delayed 1:30 minutes to take off We arrived within time to fly the next but we’re not allowed. We were told to wait another 6 hours for the next flight and was given a voucher for a hamburger. 😣 UGH. Very awful. The second flight was late to board 1 hour again. Not a good experience at all.
We bordered at 408pm Monday on time from Medellín to Bogota but when on the plane we sat on the runway from 420 to 700pm.. they never let us off the plane judt said logistical issues. I had a connecting flight to Quito Ecuador from Bogota the same say at 748pm. We landed in Bogota at 815pm missed my flight. I was told to call my provider Kayak.com ans Kiwi.com No replies until 7hrs later. In which they denied the plane even left the terminal as they said it was canceled but hey I have photos and sent them and they still couldn't belive it. So I sent proof and now they argue with me about waiting 3 months for repayment of the connecting flight. I've spoken now 25 agents all differnt names all giving differnt information. Never seen a company in 37 years be so unprofessional
Pros: "I am loving the fact how the crew are disembarking and embarking passengers. So far better than many big companies out there in North America"
Pros: "El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!! The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks"
Cons: "At this time all worked perfect for me the way how it is."
Cons: "Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing"
Cons: "Plane delay made us leave after midnight."
Cons: "Flight was late by 1 hr 20 mins, Latam should have informed us better on delays and resulting changes."
Cons: "Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours."
Cons: "The seats were very uncomfortable and cramped."
Pros: "Very smooth, great staff."
Cons: "Water available in waiting area."
Pros: "It got us there safely."
Cons: "Communication was lacking. there was also no one at the check-in counter."
Cons: "The Wamos airlines really bad plane, no tv working."
Pros: "short flight, on time"
Cons: "Boarding was too long, longer than flight"
Cons: "airport in pereira held the flight for two hours, so I missed both my connections in bogota and miami. LATAM was nice to give me a hotel for 3 hours of sleep, but I arrived a day later and had to buy a new ticket"
Pros: "Seats were fairly comfortable"
Pros: "The plane was better than the one we came into Colombia on."
Cons: "Offering water would be really great. Can it be that expensive to offer a cup of cold water?"
Pros: "The flight crew were okay. They only offer water for free, if you want food, you need to look at the pricing in the catalog. a cup of coffee for example would cost you 3000 pesos which is free if you take Copa or Avianca airlines. The seats were not comfortable either, just the same as others."
Cons: "At least offer something to eat and drink on flight."
Pros: "Everything was great except for the flight was delayed by over 3 hours"
Cons: "No delay would have been better"
Cons: "Yes the boarding it was terrible"
Pros: "On time"
Pros: "Roomy seating. You guys need N/A for the ratings... there was no entertainment or food.... do I rate this 1 or 5 star?"
Pros: "excellent in alla aspects"
Pros: "El segundo avión más fonfortable"
Cons: "Cancelación de vuelo, salida tarde del aeropuerto, no brindan si no agua. Salida tarde de cartagena. No informan nada."
Pros: "Crew on board were nice"
Cons: "Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow"
Pros: "Not much. The quality of the service of lan after the merger with tam has decreased substantially"
Cons: "Our connecting flight was late and we missed the last flight. In the new flight they lost one bag. After 41 hours of traveling latam surely ruined our holiday memories"
Cons: "The crew was unfriendly and unhelpful. I will fly Avianca on domestic flights in Colombia"
Cons: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"
Pros: "it was a very nice and pleasant trip!"
Pros: "Each of the flights arrived on time"
Cons: "Documentation initially was a bit vague around which legs of the 2 Stop Flight would be handled by American and which would be handled by Latam though that is probably more of the website problems"
Pros: "Good seats and service"
Cons: "Hidden bag fees make this airline a low value-for-money option."
Cons: "Hidden baggage fees. Extra fee to check in a bag was not disclosed at the moment I purchased my ticket. This airline doesn't even provide water to passengers. It's as stingy as it gets among all other airlines I've flow and value for money is poor."
Cons: "It is unbelievable that in an international flight they don’t give even a glass of water at least we pay extra for it. The tickets is not cheap at all for receiving so bad service"
Pros: "The flight itself was great. No problems with with the actual process of boarding or landing. The flight was even ahead of schedule. The problem was with the transfer."
Cons: "Normally, international-domestic transfers are pretty difficult to coordinate. This particular one (Bogota>Miami, Miami>San Francisco) seemed particularly so. On top of being just enough time to wait for our bags, drop them off with the next airline, walk across the airport, enter security (which went exceedingly slowly), we had just enough time to get to the gate before boarding. This is why I gave a lower rating."
Pros: "Great Staff. Beautiful plane"
Cons: "Flight was delayed leaving Miami and then some more arriving in Bogota. I understand this isnt the airline's fault"
Pros: "Food is good. Customer service is great."
Cons: "They didnt put movies."
Pros: "Friendly crew Nice rate Very fast and friendly check in"
Cons: "Difficult to do web check-in Very expansive to make changes in the ticket"
Cons: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."
Pros: "nice space in business. Great airline !"
Cons: "the meal I chose was too small. I landed in Bogota hungry. But it was my fault"
Cons: "The plane is ok but it is an old 767"
Cons: "I was a little confused with the checking, due to the use of the new machines. I am not confortable using computers."
Pros: "Ticketing and boarding were well executed."
Cons: "The service was slow and not very helpful."
Pros: "Cabin crew excellent!"
Cons: "A little miffed by having to deboard and reboard on the outbound leg because an air conditioning problem"
Cons: "Poor leg space Entertaiment Poor food"
Cons: "1 hour delay....., without explanations-"
Pros: "The flight was good. The food was good.. Comfortable for a long distance flight."
Cons: "The bad was that the jewelry was stolen from my bag (checked in). If you have valuables, even inexpensive jewelry, take it with you on board."
The screen was not working so no entertainment was available in my seat only. Also, seats in the row before the Exit row do not lean back. I learned this today :-)
Bueno: la puntualidad Malo: el entretenimiento no sirvió
I lost a luggage on the plane and auromexico has not been helpful
Pros: "Seat was okay, but I thought we weren't doing center seats because of Covid risk. That plane was packed tight."
Cons: "They made me store my bag, because I had a guitar which has always been allowed as a carry on. Its a fragile instrument, and has always been allowed as a carry on."
Pros: "The crew was attentive."
Cons: "Check in process was super slow. It took an hour and a half. Check in process needs to be made more efficient. Also, plane took off an hour and 20 minutes later than originally planned. Therefore, we landed an hour later than expected."
Pros: "Fast boarding and very nice crew. The airports in Mexico City and Merida are super sparkling clean!!!!!!"
Pros: "Nothing outstanding."
Cons: "Seats Could be more comfortable. The seat was too stiff."
Pros: "Was on time"
Cons: "The entertainment"
Cons: "Our flight was delayed 2 hours. But the crew was very nice. I caught a couple crew members going way and beyond to help customers."
Pros: "Japanese nuts were interesting. Great stewardess."
Cons: "Some entertainment."
Cons: "Was not allowed to board the plane, this causing me to miss my flight."
Pros: "I was afraid I my not be able to recline my chair but thankfully it worked, i was so much more confortable than the firts flight."
Cons: "to much use of plastic for the food. The planet is full of plastic. By the year 2050 there will be more plastic than fish in the ocean. AEROMEXICO can do something about it, be part of the solution, just by changing the cups to paper cups and the forks,spoons and knifes to reusable ones."
Cons: "No pude tomar mi vuelo por un error entre su plataforma, la de priceline y la de Aeromexico en el que finalmente salí afectada yo.. Es la peor experiencia que he tenido y no volveré a utilizar sus servicios."
Cons: "I did not like that I was assigned a seat at the back bulkhead when there were several empty seats available)"
Pros: "Free movies, bags, snack, friendly crew."
Cons: "You promised a full meal, I got a small ball of pasta, zero protein."
Pros: "I had a lot of space for legs on this one, and was seated o the last row with the fun air crew"
Cons: "Waiting on taxi for an hour before take off."
Pros: "Flight on time. Interior airport signage very difficult to find your way around. However airport staff around to help."
Pros: "Again food service was good."
Cons: "On this flight my husbands screen didn’t work at all. So I’m both flights we were forced to share."
Pros: "It would be nice if you could use the AeroMexico app and watch entertainment on your phone, without paying."
Cons: "There was throw up on the row in front of me and since no one on the flight before said anything it didn’t get cleaned up right so it had a smell to it."
Cons: "No personal entertainment. The plane was too old. No previously allowed to choose seat."
Pros: "I had plenty of leg room."
Pros: "The huevos rancheros that they served for breakfast was pretty good and our flight arrived early."
Cons: "It was awful. My original flight was scheduled to depart March 30 at 11:55. Then Aeromexico changed it to 1:35am in March 31. They refused to let me change flights when this happened. I wanted to fly standby on an earlier flight, so I called everyday for 2 weeks to confirm how many seats were left. Everyone I talked to told me I could fly standby if it was he same day as my ticket. I got to the airport and the flight attendant at check in told me “standby doesn’t exist.” When I asked how much it would be to change my ticket, she just said “very expensive.” She told me she’d have to check me out of my current flight and risk me losing my seat on that flight, because it was overbooked just to see the price for the earlier flight. I told her I’d be willing to pay up to $200 to switch to the earlier flight and she told me it was very expensive and she wouldn’t do it. I came back later that night and took my scheduled flight. I carried on my bag from SFO to MEX. On my second flight from MEX to BOG, the attendant told an older woman she had to check her bag because the overhead was going to be too full. I volunteered to check my bag instead so she could keep her bag. Then Aeromexico lost my bag. When I got to BOG, they told me I couldn’t have a voucher because it was my fault for bringing a bag that was too big. Finally they gave me $100 because the next day was Easter and I had no clothes for church. I wasted over 2 hours of my vacation at the Bogota airport while Aeromexico searched for my bag. They said they’d call as soon as they found it. No one ever called. I called and they asked “what color is your bag?” I said “red” and the attendant said they had it. It was delivered several hours after this call despite the fact that the airport is less than 20 minutes from where we are staying. I didn’t think an airline could be worse han United, but Aeromexico steals the cake."
Pros: "Great service, people are excellent at what the do."
Cons: "Paying too much for luggage. I can't believe that a second piece is more than double."
Pros: "we upgraded to emergency row for free which gave us a lot of extra legroom. The flight attendants were always available. Basic drinks were complementary."
Pros: "Great,,, attitude,,,"
Pros: "Spacious seating, unexpected small meal at 11 pm, Mexican flight staff,(felt like I was in Mexico already)"
Pros: "The staff at check-in were wonderful."
Cons: "The upgrade to first class was $150 and definitely not worth it. I was disappointed in the experience and would not recommend. I was traveling with my mother to Mexico to celebrate her 60th birthday and was very excited to upgrade to kick off the celebration. We were offered a glass of water or orange juice after boarding; and when we requested a celebratory glass of champagne, we were denied. As in all other airlines first class participants are served anything they desire while the economy passengers board. It wasn’t until an hour into our flight that we were offered something again. At one point, I turned around and noticed that the first several rows of economy class already had their meals. Before first class. This is not something I would expect. I only fly economy class and was beyond excited to experience the first class amenities, only to feel extremely disappointed in the service by AeroMexico. At this time, I would like to request a refund on the upgrade."
Pros: "Food was good. Flight crew was friendly."
Pros: "On board service, entertainment and food was a nice surprise. Wine and beer offered free of charge with the meal, great movie selection without charge as well and very helpful crew during the boarding process. Seats in economy had plenty of leg room and space on the sides."
Cons: "Food was good and better than my experience with other airlines but still not as good as it use to be a few years ago."
Pros: "Boarding ran very smoothly, nice staff. It was nice having WiFi during the flight. Very good leg space between rows"
Cons: "Food was not the best. Just one option of breakfast, it has been better. Awful, awful landing! One of the worst landings of my life and the captain said nothing about it."
Cons: "No solution was provided to travelers who needed to be at the destination on the originally scheduled date. Had to spend a fortune on another airline to get tinny destination as Aeromexico offered (and as of yet still has not) no solution"
Pros: "Courteous and service oriented."
Cons: "There was only 1.25 hours to connect in Mexico City and the originatng flight left 25 minutes late. Wouldn't have been an issue but baggage delivery in Mex. D. F. was quite slow. First bag arrived quickly enough but second bag was delayed almost 15 minute more before appearing on the caroussel. Going back through securuitY was slow despite a special line for connectin passengers. Result-- missed flight by about 10 minutes and reschedule was for a flight 3 hours later. Luckily, bags never made it onto original flight so arrived with me on later flight. Inconvenient but understandable. Mexico City requires more than an hour (at least 1hr and about 40 minutes more) to make connections."
Cons: "5 hours late and the worst customer service ever"
Pros: "Selection of Mexican Movies"
Cons: "They should leave you peanuts even if you are sleep!! Hehehe lol"
Cons: "Flight left almost an hour late."
Pros: "Aeromexico provides blankets; particularly useful on this overnight flight. The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! This includes the flight map, although this was not functioning on the Calgary - Mexico City leg of my trip. Cabin staff are friendly and efficient. I paid extra for the exit row on the Calgary-Mexico City leg. Unfortunately, the cabin crew put another passenger in the seat adjacent to me, so I lost my expected room to stretch out. I'm tall, and this really affected my comfort on this long overnight flight."
Cons: "In-flight map wasn't working. Beer, scotch or red wine are not available, although other alcoholic beverages are available, apparently without charge. Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once!"
Cons: "My bags were left at origin airport (SFO), now I have 2 kids in cancun that can't go to the pool because we have no clothes, I will need to figure out tomorrow what to do. Not happy right now!"
Cons: "Mexico City Airport Customs and bathrooms"
Pros: "Service from attendsnt"
Cons: "The crew had the worst service and attitude, they didn't ask me for food options, they gave me pasta without asking. Rude manners"
Pros: "boarding was good and easy."
Cons: "got a non reclining seat and a next door passenger that kept pushing me with his leg onto mine"
Pros: "I liked the service, entertainment, pretty much everything. The flight attendants were really nice. I also liked that the plane it's always on time like boarding time a little late but landing time is on point, I've enjoyed my first experience with this airline."
Cons: "I didn't like the boarding process because it's not organized, like they could just make it zone by zone instead of just doing whatever they want. It makes everyone get irritated and very upset."
Pros: "In general, the crew was helpful and cheery."
Cons: "I had ordered a vegetarian meal - do not eat any meat - which was reconfirmed with my prebooking the day before the flight. On board, I was served a ham croissant "no hay algo más". Ham is not vegetarian (!) No inflight entertainment for short hop (1h15) from Oaxaca to Mexico - understandable. Uninteresting selection of inflight entertainment for the longer Mexico-Montreal flight."
Pros: "Entertainment system is excellent"
Cons: "Movie choices were average. More new releases."
Cons: "4 times I asked for a blanket, and finally when I put a not very nice face I get it."