Vistacay Hotel Worldcup

The location and access to buses and taxis. There's an Emart, McDonald's and a Starbucks close by and various other regular convenience stores and restaurants.

When I booked, I checked a room with a double bed. Upon arriving, I was given a room with twin beds. I went back to enquire and was told that it was "run of the house". I should've then been asked whether I wanted to accept the room or not, as I was a solo traveller and preferred a double bed. The twin beds were not the same, as one was too hard and the other was too soft... so I couldn't even create a double bed. The floor was filthy and had hair and crumbs from previous guests. The basin, counter and bathroom, hadn't been polished or cleaned because there was mold in the bathroom. So it looked like it needed a good scrub. The room had an awful smell, too. It constantly smelled like drain. There was a sound of water running, constantly and may have been the fridge or pipes underneath. It was quite annoying and made it difficult to fall asleep. The view was of the building next door. No privacy unless the curtains were closed. The people who came to clean often didn't restock amenities and I had to buy my own. Two towels were given everyday but smelled horrendous and needed some fabric softener. When showering, the water would leak through the door and onto the wooden floor and sometimes, an extra towel for the floor wasn't provided. I was given instructions for the TV and to access U+ channels, however, I didn't get it right and just left it on regular channels. It would've been great to have the staff acknowledge guests as they walked in. It would've made everything seem friendlier. The rooftop pool was filled with kids and it's understandable but it leaves no space for young adults who just want to relax. So I barely went up there and that was the point of me booking this accommodation. Also, breakfast is an added 10,000₩ everyday. I didn't wake up in time to actually have any > 7-9:30am only and no lunch or dinner. The plugs were faulty, too.