Skopelos Holidays Hotel & Spa

The staff was trying very hard to compensate for all the issues that the hotel has, which is very appreciated. The location is quite nice at walking distance from downtown.

This hotel has a clear management issue. It's 5 stars are obviously a residual from its previous management, whereas right now, this hotel is not even 3 stars. Let's start from the room: When we arrived, the shower was broken and there was mold on the floor. We had no real closet, but an open place to append our clothes (we had no hangers), which was all humid due to the A/C device installed on top of it. We had to ask to change our sheets after a couple of stays because they wouldn't do it (which is mandatory for a 5-star hotel according to EU tourism regulations). The WiFi was a joke: it was barely working on one half of the room and not working at all on the other half. When we complained about it, they explained that "there's nothing they can do about it" - which is fine, if only they were not advertising a room with WiFi. The breakfast was overall ok but the service was far from 5-star standards. I would say that 50% of the products were from the supermarket and not fresh (which is a pity since Skoleplos has amazing bakeries with local products - we eneded up having breakfast outside of the hotel to enjoy real food). In general, the manager and the staff were available to help us improve our experience if possible but it is very clear that this hotel should be now at most 3 stars. The price we paid would've been fair for what they promise, but it is very expensive for what we actually got.

Location was good. Close to restaurants by drive , parking. Amazing restaurants near by. Staff (Elena and Mary) so helpful and so friendly. Very good breakfast buffet although the staff at breakfast are brutal. Zero help. The kids that they have working tables are totally useless.

The rooms are from the 70s. Brutal decor. Dark. Mattress is like sleeping on the floor. Seriously worst I have ever seen. Room is old and dingy. We were grossed out. The absolute worst was the washroom. They have a bathtub from 1975 with a small piece of glass. You stand in tub with a hand shower and try to shower while literally soaking the floor because water goes everywhere. You have to use 3 towels to soak up the pool of water. It was so annoying and we couldn’t wait to leave. Had to get my own towels from front twice since maid didn’t out any. It’s a shame since staff were so nice and friendly. If it wasn’t for the great staff (Mary and Elena) I would have left this place because the mattress and bathroom were third world quality. They were so nice and friendly and helpful we couldn’t complain. If they redid the mattresses and washrooms this place would be fabulous.

The staff were helpful and always happy to answer any questions. They offer free transfer from the hotel to the port and back which may not be offered in other hotels.

The breakfast wasn’t great: It was sad for me to see insects walking on my dates first thing in the morning. The floor in our room was pretty dirty showing it hadn’t been cleaned for weeks. Finally we were unable to pay by card when checking out as the POS machine was broken. This was my second time to this hotel but i wouldn’t go back again if I am honest.