Guests say
Many guests expressed significant dissatisfaction with the service at the hotel, citing an apparent lack of attention and responsiveness from the staff. Travelers felt that the five-star pricing did not match the service quality provided, with complaints about inadequate assistance during check-in and check-out, and lack of communication regarding lost items. In contrast, cleanliness received positive remarks, with several guests appreciating the upkeep of the facilities and rooms. However, the overall value for the price was heavily criticized, as many felt the amenities and service quality did not align with the high costs.
AI-generated from customer reviews