Hotel Alpenschlössl

I was very disappointed with the room, l have stayed in the main hotel before and did not expect the annex bit to be so poor.The bathroom was terrible, tiles cracked, dripping toilet cistern ans cob webs.

The tourist information in the town was also offering rooms in the main hotel for less than we paid, we also booked a table for dinner in the main hotel one night. We went to eat at 8pm but were told it closed at *pm that night, when we booked we were not told that!

The views from the hotel, including our bedroom, were absolutely breathtaking. The hotel is high above the valley so one could look out over the valley below, surrounded by mountains. Simply stunning!

The bedroom was very cramped and the furnishings, including those in the en-suite bathroom, were much below what I would have expected from a 4 star hotel, even though we were in the annexe. One of the bedside lights was not working, one of the lights in the bathroom was not working, and there was no plug for the wash bowl drain. I was very unimpressed.

The food was fantastic, room was nice, clean, etc., restaurant and front desk staff were nice

The cleaners - ignored my do not disturb sign, came in without knocking one day I was there, took my towels one day and didn't return them (and took them even though they had a sign that said if you don't want us to wash the towels, hang them up and I had)

On the day we arrived we got a room on the 3rd floor facing to the rear of the hotel. The room was small and dark but was very clean. We were disappointed as the room rate was quite expensive and it looked nothing like the photos. So we asked if we could change room. The staff were very helpful. For an extra small amount, we were able to much change to a larger room which was much nicer. Overall the hotel was lovely, the pool was lovely. The only downside is that it is quite a long walk to the village. We got taxis when going out for meals at night.