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Pros: "Nice crew short flight."
Cons: "Not much flight was too short to say"

Pros: "on time; boarding was smooth; leg space was good"
Cons: "wifi was not working; food was below average; movie selection options poor"

Pros: "The crew and comfort."
Cons: "The food does not taste good at all."

Pros: "Crew very friendly"
Cons: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."

Pros: "The airline and the flight were pretty good"
Cons: "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"

Cons: "Food and seats"

Pros: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Cons: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."

Pros: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Cons: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."

Pros: "Staff was helpful and kind. Entertainment had variety."
Cons: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."

Pros: "entertainment was good"
Cons: "the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice"

Cons: "Late, missed connection"

Pros: "Food and crew were terrific."
Cons: "Security at Frankfurt is particularly laborious"

Cons: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"

Cons: "too many unruly kids"

Cons: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."

Pros: "Service was excellent, food was good, everyone was friendly and nice."
Cons: "Everything was OK."

Pros: "Short flight with swift and effective service"
Cons: "Nothing"

Pros: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Cons: "the food was a bit bland. Selection of movies very limited"

Cons: "Two flights same food... Too bad"

Pros: "Timeliness, crew, and almost every aspect of the flight"
Cons: "Boarding process was very diorganized!"

Pros: "Nothing"
Cons: "Flying for funeral and they changed my destination from 2 flights to 3 because of a 3hr delay. Nobody cares about your wellbeing"

Pros: "Wider economy seats"
Cons: "Metal box impedied foot space for 15 hours and monitor froze several times during flight"

Cons: "The flight was delayed and there was no one at the counter to get any information for several hours. When there finally was someone there they were not very helpful."

Cons: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"

Pros: "In the end I made the flight."
Cons: "Couldn’t add my baggage online thus resulting in a penalty for paying at the airport. Also ticket was booked by Kayak as a standby without alerting me."

Pros: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"

Pros: "People. Food."

Pros: "All worked as expected"
Cons: "No remarks to make"

Pros: "Entertainment system"
Cons: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."

Pros: "Nice staff"
Cons: "A little too warm for me."

Pros: "Great crew. Leg room reminded me of old days flying comfort."
Cons: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."

Cons: "They tell you to download the app for entertainment but it doesn't work. No entertainment on the flight and no food unless you pay. The service sucked."

Pros: "Waiting area needs upgrade...40 minute flight, no time for food or entertainment..."

Pros: "Same as above."
Cons: "Same as above."

Cons: "This was an Air Canada flight. Time in line to check baggage in Frankfurt was 2+ hours, baggage was lost but arrived the next day at our destination. Unable to check-in online ahead of time for unknown reasons. Overall the Air Canada ground experience was pretty bad, but the crew/meals/entertainment was good."

Cons: "Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa."

Pros: "Airline crew very friendly and courteous throughout entire flight"

Cons: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."

Cons: "Flight delayed. Pilot told us we would arrive on time anyway, but we were very late and our luggage did not make the connecting flight."

Pros: "I liked the entertainment part: movies are good, crew was pretty nice"
Cons: "I didnt like the boarding process bacause it wasnt in order, also airplane crew started feeding passangers in 3 hours!!! after we took off. I started thinking that it is not included in my ticket!"

Cons: "The flight was late for 2 hrs with no explanation"

Pros: "I liked the in flight movies"
Cons: "Can't say there was anything I didn't."

Cons: "They lost my luggage. I don't understand why there isn't an arrival scan and how airlines don't take more responsibility for bags"

Pros: "Direct flight, separate spacious toilets, decent food"
Cons: "It's a good flight overall"

Cons: "Nothing"

Pros: "Very accomdating crew"

Pros: "I really appreciated the hostesses bringing around glasses of juice or water especially during the night . The selection of movies to watch was excellent. I liked a lot that the restroom was on a different floor and there was plenty of space outside. Thank you."
Cons: "The egg omelette for breakfast was not really tasty. The steward collected the earphones before we landed, a bit too early. I could have watched my movie 10 minutes longer."

Cons: "thet lost my bag. two days later still not reunited. pasta dinner was horribly pasty"

Pros: "nothing at all."
Cons: "There was 1 hour layout, but the plane was late. i was leaving the plane at the boarding time for my next flight. the gates very extremely far away from each other it took me 20 minutes to get from the original gate to the next one and i was running all the time. by the time i got there i had no place to store my carry on luggage anywhere despite the fact the storage compartments very occupied by small backpack which could easily be stored underneath seats. i asked a flight attended to help me but she answered she was not on duty and left (what the hell!!!) what was she doing on the plane then. i wound up with my luggage underneath the seat, my bag in my lap squeezed and extremely uncomfortable. overall one of the worst flights i have ever had. i was lucky it was only one hour long."

Cons: "Thank you"

Pros: "Service was very good"

Cons: "Seat spacing"

Pros: "Entertainment"
Cons: "Small space in middle seat"

Pros: "Rude inconsiderate staff. Terrible plane"
Cons: "Everything"

Pros: "Excellent on all measures. I will definitely try to fly Austrian Air again!"

Pros: "From start to finish there were no hiccups. It was a pleasant journey."

Cons: "No place to put my feet. No foot room"

Cons: "Checked baggage very expensive."

Cons: "Long delay."

Cons: "Delay"

Pros: "no complaints"

Cons: "Flyght was terible"

Cons: "Service was bad"

Pros: "too short to tell."
Cons: "Not applicable"

Cons: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"

Pros: "Flt was great - service was great"

Pros: "easy boarding"
Cons: "bad seating. you previously provided a comfort kit but discontinued it."

Pros: "Very well organozed"
Cons: "None"

Cons: "."

Pros: "Despite airport issues, we took off quickly and all went well. No complaints"
Cons: "No problems."

Pros: "arrived early"

Cons: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"

Pros: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Cons: "Mediocre breakfast. Entertainment wasn't great."

Pros: "Everything was excellent!"

Cons: "The seats were uncomfortable."

Pros: "All was great"
Cons: "except we could not do an online check-in"

Cons: "The departing time is quite bad 4:20 in the morning"

Cons: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"

Pros: "The venue was overall ok"

Pros: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Cons: "Nothing."

Pros: "Everything was great except seats uncomfortable"
Cons: "Uncomfortable seats"

Pros: "Nice staff. efficient."

Pros: "Everything was great!"
Cons: "There was nothing in specific that I didn't like!"

Pros: "Would fly with them anytime."

Pros: "Nothing"
Cons: "Everything"

Pros: "Everything"

Pros: "that everything was in order - alles in ordnung, without much fuss."
Cons: "the passenegers - too much farting"

Cons: "Plane rescheduled, left 55 minutes later than anticipated. I was already preparing for having my luggage lost."

Cons: "I luked the atmosphire and the silence ."

Pros: "Comfort seat. Good mouvies"
Cons: "The aircondition was to high. I was almost frozen."

Pros: "Smooth and fast"
Cons: "Nothing"

Cons: "Policies on bringing stroller differed between each trip. And they were not polite about it."

Cons: "No soap in the toilets"

Cons: "Our baggage did not make it to our final destination"

Pros: "Never again with KAYAK. Sorry."

Cons: "I had no notification about luggage fee in airport upon registration."

Cons: "Toilet was dirty"

Cons: "Delayed boarding"

Pros: "Well worth the upgrade!"

Cons: "All seats are uncomfortable on all planes"

Pros: "TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable."
Cons: "TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever."

Cons: "Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good"

Cons: "Nothing, it was better than most other airlines"

Pros: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Cons: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"

Pros: "All was well from checking in to baggage claim."
Cons: "A delay of about 20 mins"

Pros: "The aircraft was relatively new and well appointed."
Cons: "Service with a frown by half the staff. Took away headphones that I had stowed aside for a later time while taking a nap and gave it to another passenger - on a long haul business class flight. Poor service culture. Outbound flight was terrible. Six hour delay. No apologies. Rude telephone staff."

Pros: "Flight was canceled"
Cons: "Flight was canceled"

Pros: "The flight crew was great. The boarding crew and gate staff where rude."
Cons: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."

Pros: "food and price"
Cons: "boarding... control the luggage size"

Cons: "Long wait on crowded hot bus to the plane."

Cons: "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."

Pros: "The flight was not full and without prompting an attendant took a look at my long legs and led me to a row of seats for myself. A simple gesture that was greatly appreciated."

Cons: "the ground personnel were not nice. They also did not seem to know what they were doing. Inconsistent communication. No patience with customers."

Cons: "late flight lost my connection"

Pros: "Everything about the flight was great."

Pros: "Big plane. Breakfast snack was a nice surprise, didn’t expect that on an intra-European flight"
Cons: "Boarding started a bit late, didn’t like the bussing on the airport. Entertainment minimal (then again, it was an intra-European flight ...)"

Cons: "Flight was late and made me miss the connecting flight"

Cons: "The 2 hour delay!"

Cons: "Pilots on strike. Faro to Lisbon flighted delayed. Missed connection to London. 6 hour delay in Lisbon."

Cons: "The fact that the airline only gave us a 18Euro voucher good enough for one meal. A thievery."

Pros: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Cons: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."

Pros: "No delays, food was good, crew was overall friendly."
Cons: "The A330 was old, seats weren't entirely in order, IFE was mediocre. Wasn't able to sleep well on the nine-hour overnight flight."

Pros: "First class accommodation was great! We had about a 3-hour flight and would have appreciated a blanket, pillow and a headset."
Cons: "I didn't like that first class was checked in first at the counter. But everyone rode on the same bus and disembarked at the same time so first class didn't really board the plane first. Some of the TAP counter employees were very unhelpful & actually dismissive. We had gate 19 and there was no sign of activity when it was time to board. When asked some counter employees, they couldn't care less. You should post something at the gate assigned about a gate change or delay. A lot of passengers were confused and uninformed."

Pros: "The extra room and comfort the business class provides"
Cons: "The business class cabins are not up-to-date and state of the art. The seats are not comfortable. On my outbound flight, the seat did not fully lay flat. The electrical outlet was old and worn out and ended up not charging my devices because it was too loose. They need to install USB outlets like everybody else. Needs more luxury like others in business class"

Cons: "The boarding was delayed"

Cons: "Baggage fees were unacceptable. All but one of my group of 12 had to pay and we were not told why. It was not clear that this should have been done via the website prior to the flight and why is it significantly cheaper online? Very disappointing."

Cons: "My flight to Miami was delayed due to weather. I missed my connection to LHR, therefore missed my TAP flight to Portugal. I called TAP (before the flight) and they would not change the flight because I went through a travel site. My $240 ticket was lost, and I had to pay over $900 for a new one. I doubt I will use an internet site again because I will unlikely get a refund and it was impossible to change the ticket. Feel awful!"

Cons: "Wouldn't let people approach the desk to ask questions before boarding. Crew very un pleasant and forceful throughout the trip. Would not look forward to flying with TAP again."

Cons: "Same as inbound flight"

Cons: "Your change and return policy is a ripoff."

Pros: "Very good leg room. Easy pleasant flight."

Pros: "This was a small airplane and a very quick flight. It was pretty standard as a whole."

Cons: "We were advised as we boarded that there would be no meal/snack service on the 3 hour flight. There was no time to purchase food at this time. It would have been good to have a big sign in the check in desk or a PA announcement so passengers could make alternate arrangements."

Cons: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."

Cons: "Flight left without us"

Cons: "Smooth flight food pilotes"

Pros: "Comfortable seats, no extra charge for blanket and pillow, gluten-free meal was quite good, provided water throughout the long flight, in-flight entertainment offered fairly recent movies, cabin crew were respectful."

Pros: "The seats were pretty comfortable and the crew was excellent."
Cons: "There was no entertainment and the food wasn't good."

Pros: "Efficient, courteous flight attendants"

Pros: "Lots of leg room, seats recline nicely, the flight was not full so there was room to move. AC power under the seats, plus an USB charger in every seat"
Cons: "The seats, just were not comfortable enough for that long of a flight."

Cons: "flight was delayed and sat on the run way for close to an hour."

Pros: "Roomy, clean, meals included-didn't think airlines did that anymore, very friendly staff"
Cons: "Nothing-no entertainment but this was a short flight so didn't matter to me"

Pros: "My first time flying tap and I was impressed. Everyone was friendly and helpful. Planes seemed very clean, and gave me the impression that they are probably well maintained."

Pros: "Very punctual departure !"

Pros: "Flight was very good and comfortable."
Cons: "My luggage did not arrive to the final destination."

Pros: "the flight itself was great"
Cons: "the airport in Lisbon is really disorganized with few people to check all the passports, so it took a long time to get to the connecting flight."

Pros: "There was enough space between the rows of seats!"

Pros: "I like that there was wine event though this was a 'short flight' - this never happens in the US, so was a nice surprise"
Cons: "There was a 'five minute' delay due too a mechnical issue with the bathroom light. The issue was communicated after about 30min and then took another 30min to sort out. Would appreciate clearrer expectation management - don't tell me it's taking five minutes when you need an hour. This feeds into old stereotypes around timeliness. Also, the seats were pretty small - I am 6"4 and was in a seat that did not recline (in front of emergency exit row)"

Pros: "Plane from Milan to Lisbon was dirty. Tray tables were filthy the toilet was disgusting as though it had not been cleaned in ages. No in flight entertainment. Only had magazine for purchasing products duty free. Had a difficulty time checking in. Over 1 and 15 mins for check in and we were about the 7th party in line. Agent spent over 15 mins with 3 of the people ahead of us. 2 sections of airport for checking in with TAP be aware and make sure you are at the open check in area.. Aware after about 15 mins that we must be in the wrong section. Then had to pay extra to go through security to get our flight. We arrived 2-1/2 hours prior to plane departure at the airport."

Pros: "Comfortable"

Cons: "if the Monitor would work and not 1 hr late"

Pros: "on time, comfortable (business class"

Cons: "Embarked late. Sat on runway for 30 minutes waiting to disembark. Missed ride to Eugene Or. Not happy."

Cons: "Air Canada needs to step up their game and get better in seat technology."

Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."

Pros: "Nothing"

Pros: "on time"

Cons: "No vegetarian options"

Pros: "Inonized windows"
Cons: "No"

Pros: "Movie"
Cons: "English subtitles for movie collections"

Pros: "The new tinted windows are cool"

Pros: "CAs are very kind."
Cons: "CA skipped me for snack Last years trip to Japan I experienced same they skipped me. So, I try to bring own snack next time."

Pros: "I had room!"

Cons: "While booking the tickets I was told that my luggage will be checked in till my final destination but I had to collect them at Narita airport. I had to cancel my plans of sight seeing at Tokyo downtown due to this."

Cons: "Plane delay due to passenger on cell phone before takeoff"

Pros: "nice screen, but need to bring your own earplugs or pay to get a pair. toilet was clean, seat was quite comfortable for economy class"
Cons: "the reading light from next seat passenger was disturbing me a lot, spotting on my head & arm and it was really warm.. no room to store bag below front seat"

Pros: "very pleasant"
Cons: "nothing really"

Pros: "That there were no delays."

Pros: "Very fast."

Cons: "The screen was not responding well"

Pros: "wonderful plane"
Cons: "NO WIFI!!!"

Pros: "Reliable. Easy to board. On time!"

Pros: "Service was poor. Attitude was less than enthusiastic."

Pros: "Same plane as the one I flew on the way to Toronto. It's a really nice plane."

Cons: "Waiting for an hour on Tarmac upon arrival in LA"

Cons: "my luggage and my baby's car seat was delayed. I arrived at 10 pm and my luggage and baby's car seat was missing. I was told they will deliverer it to me the next day, but I have not received my stuff now its been two days"

Pros: "The high tech of the airplane."
Cons: "I was situated in between 6 screaming kids. As you can imagine. Not fun."

Pros: "Extra care for passengers"
Cons: "Nothing"

Pros: "The plane, which was American-made. Smooth ride in the air, no baggage issues."
Cons: "The crying children in front of me, the hour and a half delay, and the late dinner service. Dinner came at 8:30, after staring at those with special meals eat and finish an hour before everyone else, they should wait with the rest of us. Breakfast was pretty lackluster. Their online app and check in is awful- they should hire new coders and UX designers to increase functionality."

Pros: "Nothing"
Cons: "They lost my luggage!!!"

Pros: "great seats much roomier than other airlines"

Cons: "Baggage misplaced"

Pros: "Upgraded unexpectedly"

Cons: "Got delayed for almost 2 hours. Unacceptable"

Cons: "Not offered earphones"

Pros: "Movies"
Cons: "Plane edges were rather dirty with lots of debris. A little gross."

Cons: "Delay after delay."

Pros: "On time. Clean. Efficient"

Cons: "Movies and audio lacked currency, simply old and little variety."

Pros: "Fast and easy check in"

Pros: "Comfortable plane!"

Pros: "The person we sat next to. And the great flying of the pilots."
Cons: "I am handicapped. Requested a wheel chair from the curb . Upon arrival, no wheel chair. we waited and waited. Then my friend went and got a wheel chair for me. we then joined our two friends, who also had wheelchairs. however, they had first class and was taken immediately to the first class lounge. I was waiting forever behind the check-in desk in Vancouver. I then put my bags on my chair and used the chair like a walker! Still no help. When I asked for help I was told that I was early and I could wait. Not the right answer. I was told to be at the airport 2 1/2 hrs. early which I was. Until I got to the woman at the boarding desk at E84, I was treated terribly. Since we travel with our friends we had hoped to at least see them. No way. Air Canada mad sure of that. also Not a peanut unless we spent money!!!"

Cons: "Air Canada is terrible"

Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."

Pros: "All"
Cons: "Nothing"

Cons: "The plane was up and down twice when it landfall."

Cons: "Bread dry and no choice . Fresh fruit would be refreshing"

Pros: "See above"
Cons: "See above"

Pros: "Fast"
Cons: "Fast boarding"