Daily cleaning, installation of cabin HEPA filters on flights to Vienna
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Scores according to KAYAK customer reviews
Pros: "i can't say amazing but they're doing their job well!"
Pros: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Cons: "Ensuring passengers left room for everyone's bags. There was a man who put many items up above leaving me no room for my bag in the bins >:("
Pros: "On time departure and arrival"
Cons: "The food"
Pros: "Seat was comfortable and food was nice."
Cons: "Crew could’ve been nicer and more helpful. Boarding wasn’t efficient."
Pros: "Eva does a great job, nice personnel, good food...probably better than most."
Cons: "More leg room. (My usual complaint,) Premium Economy Very Nice, but at a premium price. I flew once...nice to be offered a glass of Champagne once seated!"
Pros: "Checked and arranged seating accordingly."
Cons: "Crews could've been more friendlier and accommodating."
Cons: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Cons: "More legroom, but what do I expect in economy?"
Pros: "Great food, and lots of leg room in economy. The flights were on time."
Pros: "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
Cons: "I'm really picky and there's nothing more I could have wanted in an economy flight experience."
Pros: "Very good"
Pros: "I was late for my flight and the crew got me on standby for the next flight. No charges and no charge for checked bag. Exceptional customer service."
Pros: "Special meal options: I enjoyed seafood meal."
Cons: "Departure was delayed and arrival at Taipei was also delayed"
Pros: "Bathroom very nice. Food nice."
Cons: "Economy seats a bit too cramped."
Pros: "On time"
Cons: "All was ok"
Pros: "I was lucky enough to have extra seats next to me so I slept well on the plane. I appreciated how friendly the stewardesses were, and also the ease of boarding, the prompt food service, and cleainess of the plane (and restrooms too)"
Cons: "The dining options were ok, not particularly wonderful, but overall pretty good."
Cons: "The seat smells like it was not clean. They did not serve snack between lunch and dinner. You need to get it at their station. We were really thirsty and a bit hungry..."
Pros: "I got there. Seemed like no one cared about doing a good job"
Cons: "Really should tell passengers that you are having problems due to weather. Should avoid buses just an annoying flight"
Pros: "Great flight and loved the airport! Lounge serves a great meal as does the flight!"
Cons: "Shanghai immigration is slow."
Pros: "Mom got the flight but hearing good things about Eva Air, I can't wait to try!"
Pros: "Great friendly and efficient service! Very lovely hostesses"
Pros: "Food not bad"
Pros: "Good food, lots of space, clean plane and friendly flight attendants. I would definitely fly with them again."
Cons: "The flight from toronto to taiwan is very lengthy. On the return flight i ran out of things to watch on the in flight entertainment system."
Cons: "We won’t fly Eva again."
Pros: "Nothing ."
Cons: "Poor service ."
Cons: "If flight attendant is sick, she shouldn’t work."
Pros: "The actual flight experience was great."
Cons: "My bag is still gone because they wouldn't return it to us after the flight and there are items that I need."
Cons: "Seat are too small and have no legs room"
Pros: "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Cons: "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."
Pros: "Nothing to like about."
Pros: "Fantastic cabin crew as always with Eva air"
Cons: "Uncomfortable tight narrow seats"
Pros: "I took the special meal for diabetes. It was a lot better than the regular one when i went to HONG KONG."
Pros: "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
Cons: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
Pros: "Liked the seats, legroom. Good value for price."
Cons: "Food could be better. Crew could be friendlier. They did their job but did not have the warmth of crew of other airlines I’ve flown."
Pros: "Had to request a wheelchair at the last minute. Staff was swift and courteous. During the flight it was rather bumpy so drink/snack service wasn't as often. Flight attendants were minimally invasive for safety belt checks. Food was decent. For the price I paid, at the last minute, I cannot complain."
Cons: "Wait for wheelchair was rather long. But it's holiday season and it's last minute so it's to be expected."
Pros: "I like the food. And also the great crew! very nice and always smiling."
Pros: "Onboard foods and entertainment are good."
Cons: "Boarding area in SFO Gate 102 is cramped. Boarding group signs not clearly marked."
Pros: "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
Cons: "Food just okay."
Pros: "I actually loved the whole trip. The aircraft still looked like it was brand new on the inside even though I'm sure that it has probably been in the air for a few years now. The service was great from the seemingly effortless takeoff and landing by the pilots to the flight attendants being very efficient and caring. The ambient temperature of the cabin was great. I had a wonderful experience and when I return home I will not hesitate to book with EVA again for any of my international flight needs."
Cons: "It's not really even something that I didn't like because I know learning a second language is hard any way but every once in a while when the flight attendants made announcements they would either run English words together into one word or pronounce it a little wrong but I still could understand everything that they were saying. So if I have to suggest something that is all that I can think of and it isn't even a bad thing at all. Thank you for everything!"
Pros: "After having flown numerous airlines to Asian countries over the years, we are extremely happy to have found EVA Airlines. After flying EVA the last 5 round trips we are happy to say they are the #1 airline of choice. Actually, we will fly no other than EVA as they have the cleanest planes and the best of service from the check-in counter, thru the security and flight staff, all are the best and most devoted to assist you in any way needed along your trip. Professionalism and cleanliness matched only by their devotion to be the best"
Cons: "There is nothing to dislike about the airline or employees"
Pros: "I liked meals."
Pros: "On time. Overall OK"
Pros: "Plane was clean, service was prompt, and staff were very friendly and accommodating. food served was far better than meals served on other airlines."
Pros: "Fast check in"
Cons: "Could not accommodate last minute request for vegetarian meal"
Pros: "Seat, service and food were excellent"
Cons: "No negatives on this flight"
Pros: "i liked the emergency seat because I had more room"
Cons: "The flight from Seattle to Taiwan was one of the worst flights I ever had. Not only was there no outlet for me to do work, but the 2nd level of the plane was unusually warm and stuff. However flying back from Taiwan to Seattle was not as uncomfortable, it was still annoying to not have an outlet. Also the entertainment screen on those flights were really small. Lastly, the food overall was mediocre, but that was not as big of a deal to me."
Pros: "Nice crew"
Cons: "More comfortable seats"
Pros: "With my little boy the seats were so uncomfortable cause of the engine. But the rest was great."
Cons: "Great crew this time."
Pros: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Cons: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."
Cons: "We missed our connection due to the delay and they could only rebook us on flights that made us miss an entire day or our vacation."
Pros: "Seat 16 B was great"
Pros: "The flight was seamless,appreciated the frequent food and drink service"
Cons: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Pros: "Lot of space in E-xit-row 18, even for a big man like me"
Pros: "Short flight with swift and effective service"
Pros: "1st time on a transcontinental flight and 1st time using Lufthansa. Very enjoyable."
Cons: "Two flights same food... Too bad"
Cons: "We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need"
Cons: "Seems like they want to nickel and dime you for everything now..."
Cons: "I did not like the fact that I was not on this flight."
Pros: "In the end I made the flight."
Cons: "Couldn’t add my baggage online thus resulting in a penalty for paying at the airport. Also ticket was booked by Kayak as a standby without alerting me."
Pros: "Boarding was late. Pilot said he would makeup the time, but he didn’t. Many passengers were late for their connecting flights.The Airbus was smooth and relatively quiet. Not much room for a 6 foot male. Crew was excellent. The food was just okay. Had to take a shuttle to and from the terminal in Frankfort, which added to the delays. Late boarding from Frankfurt to Stuttgart. Had to wait for the shuttle. Flight was fine."
Pros: "Easy. Clean. Friendly."
Cons: "That we had to pay extra to reserve our seats."
Pros: "family line at check in made boarding a breeze."
Pros: "The food was good."
Cons: "The seats were not too comfortable and the video screen was small."
Pros: "Held the plane for late arriving transfers. Good food."
Cons: "Tiny space for 8 hour flight. Men not sharing arm rests or leg room. Really really uncomfortable."
Pros: "Efficiency and level of care, quality of food and drinks, not to mention the entertainment on Lufthansa Airlines!"
Cons: "Nothing to write here, whole experience was excellent!"
Pros: "efficient service. timely departures/ arrivals"
Pros: "Nice staff"
Cons: "A little too warm for me."
Cons: "Food was completely tasteless - of very questionable quality"
Pros: "Crew was excellent, very courteous and helpful."
Cons: "Food options were limited."
Pros: "Waiting area needs upgrade...40 minute flight, no time for food or entertainment..."
Cons: "The vegetarian option was not as up to the standard of the meal travelling from Los Angeles to Frankfurt. It could be much improved in Business Class."
Pros: "They were average in terms of comfort and crew. You can only get so conofortable in economy class and the crew did what they were expected to. I did feel that my empty meal tray was left on my table for quite some time though."
Cons: "We had no individual entertainment on the flight, only very old CRT screens hanging from the ceiling, circa 1995. They did show movies but the sound quality was poor and my headphone jack did not work so I had to share with my husband. They offered no explanation for this, since their website clearly promises individual screens for international flights. When asked, the FA simply said "this isn't our usual plane for these types of flights." However, we had the same issue when flying to Frankfurt with them, so the company seems to just be lying. The food can barely pass as food. Everything was ice cold except the main dinner entree, even the bread. The only vegetable available throughout our 8+ hour flight was shredded carrots absolutely swimming in mayonnaise. The boarding process was exceedingly slow and they would not allow use of cell phones for boarding passes, although their check in provides the attachments. This required probably 1/4 of those boarding to have to step aside to another line for a paper copy. Again, no apologies or explanations from the company. Overall, I wish I had shopped around a bit more and chosen another airline. International flying is supposed to be somewhat enjoyable, even in economy class. Instead, this was the longest 8+ hours of my life."
Cons: "Incredibly racist crew and pilot, who did not help us after a fellow passenger touched and molested my girlfriend on board the aircraft. The groundstaff were as rude and unhelpful. I am neither gonna book any flights on Lufthansa ever and will avoid Kayak as well."
Pros: "I liked the plane and the crew, that was it. The plane was 3 deep on both sides with an abundance of space for a aircraft of its class."
Cons: "There was no update on the status of our connecting flight. The pilot gave an update of other flights except for ours but it caused a bit of confusion. Some people even had to missed there flights altogether! Lufthansa, from the 4 times I have flown with them always seems to be late with no sense of urgency. Ultimately after arriving in Venice, I get an email that my bags did not make it, yet I was told by the boarding agent that the plane was still loading our bags."
Pros: "Lufthansa is by far the best airline. All crew members were very friendly and attentive. Food was also great."
Cons: "Not enough space in between seats"
Pros: "Crew was very nice."
Cons: "Little less order when boarding but it was okay. Poor quality food, processed food."
Pros: "Food was fresh and hot."
Cons: "Not enough leg room for a twelve hour flight."
Pros: "movies, food and drinks."
Pros: "More leg room than United. Good food."
Cons: "The company denied any responsibility for the passenger and for the full fill the trip"
Cons: "The flight was late for 2 hrs with no explanation"
Pros: "Fast and efficient boarding. Cheerful and helpful crew. Clean cabin. Everything was 100%."
Cons: "Nothing. I was a happy camper from beginning to end."
Pros: "The flight was on time. Boarding was easy. There was plenty of room for hand luggage."
Cons: "Seats were not super comfortable."
Cons: "2 hours late"
Pros: "The entertainment system had many 1st run films, my 8 hour flight was filled with great movies"
Cons: "The economy seating was quite cramped, however, you get what you pay for, I could have upgraded to the glorious Economy plus, perhaps next time I will!"
Pros: "Liked the flight from Frankfurt to Chicago better when it comes to food and drinks. It was spaced out better and we were offered more drinks. It was very nice to have a seat changed when checking in at the airport without any problems or telling me to ask once on board."
Cons: "Seats not comfortable."
Pros: "nothing at all."
Cons: "There was 1 hour layout, but the plane was late. i was leaving the plane at the boarding time for my next flight. the gates very extremely far away from each other it took me 20 minutes to get from the original gate to the next one and i was running all the time. by the time i got there i had no place to store my carry on luggage anywhere despite the fact the storage compartments very occupied by small backpack which could easily be stored underneath seats. i asked a flight attended to help me but she answered she was not on duty and left (what the hell!!!) what was she doing on the plane then. i wound up with my luggage underneath the seat, my bag in my lap squeezed and extremely uncomfortable. overall one of the worst flights i have ever had. i was lucky it was only one hour long."
Pros: "The food was very good. The service, the preciseness."
Cons: "I didn't like the entertainment, there should me more options for movies in English and Arabic."
Pros: "The flight left on time and arrived on time. It would've been helpful if more announcements were translated to English."
Cons: "Everything went smoothly."
Cons: "The lines for boarding are ineffective and take too long."
Pros: "Everything was top notch… Wi-Fi, food, entertainment, comfort"
Pros: "Plane0was on time and they served us a very tasty sandwich."
Cons: "Thank you"
Pros: "Service was very good"
Cons: "Seat spacing"
Cons: "Small space in middle seat"
Pros: "Rude inconsiderate staff. Terrible plane"
Pros: "Space, happy vibes, clean"
Cons: "Nothing it was super"
Pros: "None of them above I'm not happy at all"
Cons: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Pros: "From start to finish there were no hiccups. It was a pleasant journey."
Pros: "Movie selection was good."
Cons: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."
Cons: "No place to put my feet. No foot room"
Cons: "Checked baggage very expensive."
Cons: "Long delay."
Pros: "no complaints"
Cons: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Cons: "Flyght was terible"
Cons: "Service was bad"
Pros: "too short to tell."
Cons: "Not applicable"
Cons: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"
Pros: "Flt was great - service was great"
Pros: "easy boarding"
Cons: "bad seating. you previously provided a comfort kit but discontinued it."
Pros: "Very well organozed"
Pros: "People at the desk didn't know or don't wanna say much why we have no plane"
Cons: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"
Pros: "Despite airport issues, we took off quickly and all went well. No complaints"
Cons: "No problems."
Pros: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Cons: "The inflight entertainment included so many mediocre films, with hardly a classic among them. I suppose those are cheaper, but I would think both Austrian and Lufthansa (they seemed to be using almost identical entertainment systems with almost identical offerings) would benefit from limiting their movie options much more towards movies with, say, above a 70% Rotten Tomatoes rating or above average box office sales. Even if they had fewer films, say 40 instead of 56, the ones they have would be more popular."
Pros: "arrived early"
Cons: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Cons: "The departing time is quite bad 4:20 in the morning"
Cons: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Pros: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Pros: "Nice staff. efficient."
Pros: "Everything was great!"
Cons: "There was nothing in specific that I didn't like!"
Pros: "Would fly with them anytime."
Pros: "that everything was in order - alles in ordnung, without much fuss."
Cons: "the passenegers - too much farting"
Cons: "Plane rescheduled, left 55 minutes later than anticipated. I was already preparing for having my luggage lost."
Cons: "I luked the atmosphire and the silence ."
Pros: "The crew was nice and the entertainment was okay."
Cons: "It was impossible to make a seat reservation--impossible. When I asked Air Canada they said contact Austrian Airlines. When I asked them they said get in touch with United. Then I was told I could book a seat 24 hours in advance. When I got email I couldn't--said I had to do it at the gate. When I got to the gate I was told I had a seat in the middle of the plane. Not true I was at the back of the plane. Just awful"
Pros: "Comfort seat. Good mouvies"
Cons: "The aircondition was to high. I was almost frozen."
Pros: "The check- in experience was simple and the seat entertainment system was excellent!"
Cons: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."
Cons: "Our baggage did not make it to our final destination"
Cons: "We finally had to resort to twitter to do our check-in which was only for the second part of the journey."
Cons: "I had no notification about luggage fee in airport upon registration."
Pros: "It was a nice surprise that they don't charge for alcohol, even I didn't order any. Just the fact that they aren't greedy!!! Second is that the staff is really friendly, the seats are comfy... Many choices of tv and movies"
Cons: "Nothing!!! Everything was great!!! And specially the Vienna airport!!! Supper compy"
Cons: "Delayed boarding"
Pros: "Well worth the upgrade!"
Pros: "Exelent fly, service"
Pros: "Service was efficient and satisfactory."
Cons: "There is an extra charge to reserve a seat in advance. I lost my wallet and glasses case on board. They fell out of my carryon. They clearly had fallen under my seat and likely had slipped to rows in front of or behind that seat. I discovered their loss after going through security in Vienna. Customer service contacted the plane immediately, but we were told they were not there. Clearly little effort was spent to find them and Austrian Airline has not helped."
Cons: "Miles and more didn't register my points for the brussels to Vienna leg!"
Cons: "All seats are uncomfortable on all planes"
Cons: "It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth."
Pros: "TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable."
Cons: "TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever."
Cons: "Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good"
Cons: "Nothing, it was better than most other airlines"
Pros: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Cons: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Pros: "All was well from checking in to baggage claim."
Cons: "A delay of about 20 mins"
Pros: "The aircraft was relatively new and well appointed."
Cons: "Service with a frown by half the staff. Took away headphones that I had stowed aside for a later time while taking a nap and gave it to another passenger - on a long haul business class flight. Poor service culture. Outbound flight was terrible. Six hour delay. No apologies. Rude telephone staff."
Pros: "Flight was canceled"
Cons: "Flight was canceled"
Pros: "The flight crew was great. The boarding crew and gate staff where rude."
Cons: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."
Pros: "food and price"
Cons: "boarding... control the luggage size"
Cons: "Long wait on crowded hot bus to the plane."
Cons: "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."
Pros: "The flight was not full and without prompting an attendant took a look at my long legs and led me to a row of seats for myself. A simple gesture that was greatly appreciated."
Cons: "the ground personnel were not nice. They also did not seem to know what they were doing. Inconsistent communication. No patience with customers."
Cons: "late flight lost my connection"
Pros: "Everything about the flight was great."
Pros: "Big plane. Breakfast snack was a nice surprise, didn’t expect that on an intra-European flight"
Cons: "Boarding started a bit late, didn’t like the bussing on the airport. Entertainment minimal (then again, it was an intra-European flight ...)"
Cons: "Flight was late and made me miss the connecting flight"
Cons: "The 2 hour delay!"
Cons: "Pilots on strike. Faro to Lisbon flighted delayed. Missed connection to London. 6 hour delay in Lisbon."
Cons: "The fact that the airline only gave us a 18Euro voucher good enough for one meal. A thievery."
Pros: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Cons: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Pros: "No delays, food was good, crew was overall friendly."
Cons: "The A330 was old, seats weren't entirely in order, IFE was mediocre. Wasn't able to sleep well on the nine-hour overnight flight."
Pros: "First class accommodation was great! We had about a 3-hour flight and would have appreciated a blanket, pillow and a headset."
Cons: "I didn't like that first class was checked in first at the counter. But everyone rode on the same bus and disembarked at the same time so first class didn't really board the plane first. Some of the TAP counter employees were very unhelpful & actually dismissive. We had gate 19 and there was no sign of activity when it was time to board. When asked some counter employees, they couldn't care less. You should post something at the gate assigned about a gate change or delay. A lot of passengers were confused and uninformed."
Pros: "The extra room and comfort the business class provides"
Cons: "The business class cabins are not up-to-date and state of the art. The seats are not comfortable. On my outbound flight, the seat did not fully lay flat. The electrical outlet was old and worn out and ended up not charging my devices because it was too loose. They need to install USB outlets like everybody else. Needs more luxury like others in business class"
Cons: "The boarding was delayed"
Cons: "Baggage fees were unacceptable. All but one of my group of 12 had to pay and we were not told why. It was not clear that this should have been done via the website prior to the flight and why is it significantly cheaper online? Very disappointing."
Cons: "My flight to Miami was delayed due to weather. I missed my connection to LHR, therefore missed my TAP flight to Portugal. I called TAP (before the flight) and they would not change the flight because I went through a travel site. My $240 ticket was lost, and I had to pay over $900 for a new one. I doubt I will use an internet site again because I will unlikely get a refund and it was impossible to change the ticket. Feel awful!"
Cons: "Wouldn't let people approach the desk to ask questions before boarding. Crew very un pleasant and forceful throughout the trip. Would not look forward to flying with TAP again."
Cons: "Same as inbound flight"
Cons: "Your change and return policy is a ripoff."
Pros: "Very good leg room. Easy pleasant flight."
Pros: "This was a small airplane and a very quick flight. It was pretty standard as a whole."
Cons: "We were advised as we boarded that there would be no meal/snack service on the 3 hour flight. There was no time to purchase food at this time. It would have been good to have a big sign in the check in desk or a PA announcement so passengers could make alternate arrangements."
Cons: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."
Cons: "Flight left without us"
Cons: "Smooth flight food pilotes"
Pros: "Comfortable seats, no extra charge for blanket and pillow, gluten-free meal was quite good, provided water throughout the long flight, in-flight entertainment offered fairly recent movies, cabin crew were respectful."
Pros: "The seats were pretty comfortable and the crew was excellent."
Cons: "There was no entertainment and the food wasn't good."
Pros: "Efficient, courteous flight attendants"
Pros: "Lots of leg room, seats recline nicely, the flight was not full so there was room to move. AC power under the seats, plus an USB charger in every seat"
Cons: "The seats, just were not comfortable enough for that long of a flight."
Cons: "flight was delayed and sat on the run way for close to an hour."
Pros: "Roomy, clean, meals included-didn't think airlines did that anymore, very friendly staff"
Cons: "Nothing-no entertainment but this was a short flight so didn't matter to me"
Pros: "My first time flying tap and I was impressed. Everyone was friendly and helpful. Planes seemed very clean, and gave me the impression that they are probably well maintained."
Pros: "Very punctual departure !"
Pros: "Flight was very good and comfortable."
Cons: "My luggage did not arrive to the final destination."
Pros: "the flight itself was great"
Cons: "the airport in Lisbon is really disorganized with few people to check all the passports, so it took a long time to get to the connecting flight."
Pros: "There was enough space between the rows of seats!"
Pros: "I like that there was wine event though this was a 'short flight' - this never happens in the US, so was a nice surprise"
Cons: "There was a 'five minute' delay due too a mechnical issue with the bathroom light. The issue was communicated after about 30min and then took another 30min to sort out. Would appreciate clearrer expectation management - don't tell me it's taking five minutes when you need an hour. This feeds into old stereotypes around timeliness. Also, the seats were pretty small - I am 6"4 and was in a seat that did not recline (in front of emergency exit row)"
Cons: "Cramped seats. No IFE. Chaotic boarding. Luggage missed flight."
Pros: "Everything was perfect! The crew always ready to serve us!"
Cons: "Perhaps, update media features! A small corner for children to keep them "busy"."
Cons: "The flight and crew were very good. An hour late taking off with not explanation. Frustrating on an hour flight."
Cons: "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
Pros: "Everything went well From boarding to exiting the aircraft."
Cons: "Late to take off, thankfully I had booked my flights far enough apart as this also happened last year on the same trip/flight."
Pros: "Flight wasn't crowded and it was a quiet flight."
Cons: "Flight was delayed an hour, but baggage arrived fine."
Pros: "Typical Air Canada flight. Not great but not horrible (surprisingly)"
Cons: "The entertainment systems were broken on our seats but they did give us a small discount voucher."
Pros: "The movies and entertainment offered in the screen were alright."
Cons: "We were delayed over an hour because flight got in late from Halifax, I get it, stuff happens. Then once boarded we sat there for another 45 minutes. The pilot comes on over the speaker and explains we aren't leaving because the crew didn't have the proper paper work in the cabin..."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pros: "The crew was so nice and helpful. They are all wonderful people at LAX and Regina, SK."
Cons: "The plane was hot and cramped. The air didn’t work right causing the flight to be warm and sweaty. My tray table was broken and wasn’t able to hold food and drinks flatly."
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Pros: "Good boarding.Easy check in."
Cons: "Food! Not appealing. Did not eat more than a few bites."
Pros: "Great service wide enough seats. great company overall"
Pros: "A short flight on a small plane.Smooth flight, smooth, smooth landing. Although the flight was delayed, the passengers were kept informed as to where the plane was and the expected time of departure."
Cons: "Boarding desk woman was really cranky. Telling passengers to remain seated unless their zone wasn’t called. On board WiFi didn’t work so no entertainment. Hate that I have to pay extra to get normal leg room. The standard seats are brutal and the paid seats not much better."
Pros: "We arrived early in Toronto . Excellent Service"
Pros: "The crew was outstanding - pleasant and efficient."
Cons: "Entertainment: movie selection very limited."
Cons: "1, no food 2, pay for the luggage 3, very small leg room 4, too low temperature in the cabin and no blanket"
Pros: "Crew was professional."
Cons: "Why not due the security briefing while we are sitting there delayed?"
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Cons: "Plane was too small with extra small overhead bin. We were asked to keep Cabin Luggage beneath our seats even though it fits the prescribe dimension. Return flight was first late then was told that the Restroom inside the plane is not working which is weird (atleast i never experienced this before)."
Pros: "Boarding was quick, service was quick."
Cons: "Seats were not comfortable, very tight space since plane was so small. I'd never flown international before so when they handed out the immigration forms without any explanation, I was very confused."
Cons: "i was told if i donot check my self in icant bord he was very rude I am hanNdy cap he did not care over 77years old"
Pros: "Had loads if room and was early to arrive"
Cons: "Uncomfortable sears. WiFi didnt work"
Pros: "Flight crew was friendly and helpful."
Cons: "Don't like having to walk outside in the cold snow to board the plane"
Pros: "The staff was very efficient and friendly. The cabin space seemed very tight compared to our flight to our destination. There was no entertainment as their system was down. It made the three hour flight cramped AND boring. There were no where near enough seats in the waiting room at the boarding area. Many adults sitting on floor with their families and lots of elderly having to stand."
Cons: "Customer Service was horrible"
Cons: "Missed connection because of their computer issues. The hotel they arranged for us was a 30minute drive from airport. We passed 50 hotel alternatives on the way. Nobody greeted us at the gate to explain our options. My luggage never arrived"
Pros: "Seating and on time"
Cons: "Unhelpful crew,dreadful entertainment and dire food!"
Cons: "I believe that Air Canada had actually over booked the flight. When I checked in for my flight online, I didn't have a seat assigned. This made my entire night before and morning of the flight very uncomfortable as I was worried the entire time that I wouldn't get to work because of this."
Pros: "This flight ended up arriving at the final destination a day later instead of first thing in morning last thing at night."
Pros: "The plane was clean & the crew was courteous"
Cons: "There was no decaf coffee or tea, very limited food to buy on board, & no free cookies, crackers or nibbles. Definitely a no frills flight!!"
Cons: "It was cancelled."
Cons: "1h15 late"
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "Flight was on time and everything went well"
Pros: "Good movies and interesting flight map!"
Cons: "Almost a 3 hour delay which made me miss the ferry that I pre-booked and is not refundable (over a $100 ticket). Have to pay for flight food which is unacceptable. Okay leg room but very tight at the shoulders. I've flown on much better."
Pros: "Everything was satisfactory. I wasn't expecting to pay for my light suitcase"
Cons: "The seats"
Pros: "The fact that there is a way to have on board entertainment but this was clitchy. Hot snack was welcome. Pillows and blankets. Direct flight from Casa."
Cons: "Rude and filthy airline hostess. Having greasy hair and being rude is totally unprofessional. Requesting that a sleeping passenger bring their chair to upright position so that the passenger behind can have a snack? It doesn't make sense.This flight was not full at all and we were strongly urged to check our carry-on due to this. Well they didn't apparently see the fragile sticker as our latern and ceramics were damaged and the bag came out on the main conveyor. Also the door wouldn't open for baggage upon arrival so we were delayed an hour?"
Pros: "On time and staff was friendly."
Cons: "It bothers me a little we have to pay for snacks on the plane. Meals and alcohol I understand. I also miss TVs. I had one flight on my way to Florida where I could watch movies. Need more of that."
Pros: "the snacks were ok, and the in-flight entertainment was nice"
Cons: "I had a drink spilled on me with no apology, the staff was super duper rude, the flight did not take off on time and was late getting to the connecting airport. all around it was a total mess"
Pros: "Nothing - they were immature, unprofessional, nervous, unhelpful, and visibly shaken by relatively side problems."
Cons: "The flight was delayed for hours but not technically cancelled, which the ground crew blamed upon the flight crew and vice versa. The failure to cancel caused us to be unable to rebook, and subsequent avoidable delays arising from Air Canada's ineptitude caused us to be two,days late for arrival. The problem was solvable with some simple rebooking, but the ground,crew failed to assist, then the flight crew, when we finally left five hours late, was Impersonable, unhelpful, uninformed, and utterly unprepared. It was a terrible, second rate, poor quality experience and I would not recommend Air Canada to anyone. Your airline needs serious training in Professionalism and responsiveness."
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Cons: "There were no screens to watch anything on for a flight across the Atlantic. And we were told once we boarded that we needed to download the aircanada app in order to get content. Well by that time I didn't have free wifi and couldn't download the app. Very frustrating. I would suggest announcing this before people board the flight."
Cons: "At the rome airport, Air Canada closed their bag drops area 1 hour and 20 mins before the flight. We missed our flight because of this. No one in that airport works for Air Canada, I had to call customer service in the US and wait 35 mins before somebody pick up the phone. Air canada hire a local italian company at the airport to do the check in, but they do not care and close the counter way earlier. We were 7 people in the same situation."
Cons: "The flights were booked much too close together to get through Customs in Canada. If we had arrived on time we would have had only 1 hour and a half to make it to our next flight. However, our flight was late leaving Dublin. It was extremely stressful and we had to literally run through the airport to try to get through customs and to our next gate. if that flight hadn't also been delayed, there was no way would have made it"
Pros: "good entertainment but otherwise average or less"
Air Canada, Austrian Airlines and Brussels Airlines have waived their change and cancellation fees on flights to Vienna Intl. Confirm policies on booking site.
The cheapest airline ticket to Vienna from Canada in the last 72 hours was C$ 329 one-way, and C$ 1,147 round-trip on the route from Ottawa to Vienna. The most popular route is from Montreal to Vienna and the cheapest ticket found on this route in the last 72 hours was C$ 657 round-trip.
In general from Canada, Air Canada, Lufthansa and SWISS fly the most to Vienna.
Vienna Airport is 18 kilometres from the centre of Vienna. View on Map.
Vienna is served by Vienna Intl Airport, also commonly referred to as Vienna, Vienna Intl, or simply Vienna Airport. The airport code is VIE.
There are two hotels near the Vienna International Airport: Moxy Vienna Airport and NH Hoteles Austria. Both hotels have facilities to accommodate business travellers including conference rooms and smaller meeting rooms.
The Vienna International Airport provides two services, the EASY Arrival and EASY Transfer. EASY Arrival costs €19.90 (approximately C$ 30) and includes pick up at the terminal, support during security checks, and support with baggage claim. EASY Transfer is meant for passengers with connecting flights, costs €24.90 (about C$ 37), and includes all services needed to make sure your transfer is as quick and stress-free as possible.
The S-Bahn train connects the airport to the city centre in 25 minutes, and tickets cost €4.10 (about C$ 6). This train also reaches other cities in Austria as well as neighbouring European cities such as Prague and Brno in the Czech Republic, and Budapest in Hungary. Vienna Airport Lines (Postbus) also operates buses from the airport to the city centre. This trip is about 20 minutes and single tickets cost €8 (about C$ 12).
There are 13 car rental companies at Vienna International Airport, all located on Level 0 of car park 4 (P4). You’ll find well-known international rental companies such as Avis, Budget, Europcar, Sixt and Hertz. Other car rental companies at the airport include Buchbinder, Flizzr, Megadrive, Alamo, Enterprise, National, Thrifty and Payless.
The currency exchange office, called Interchange, can be found in the arrivals area. There are three offices open every day of the week from 5:00 am. One closes at 11:00 pm, while the other two close at 10:00 pm.
Most visitors from Canada will not be allowed to enter Vienna. Austrian nationals, permanent residents, D-visa holders, and EEA nationals and their immediate family members may still enter Austria from closed areas. Diplomats, humanitarian aid workers, people traveling on business, healthcare professionals, and members of emergency/rescue/ambulance crews may also enter the country, and travelers with an immediate connecting flight may transit through the country.
Read more about travel restrictions for Vienna
Visitors from Canada will need to quarantine for 10 days upon entering Vienna.
Visitors from Canada must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 for RT-PCR (NAAT) and 48 Antigen (quick-test) hours before departing to Vienna.
Pre Travel Clearence Form
This document is not required for travelers in transit.
Masks: Required in enclosed environments.
Restaurants: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Vienna.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Vienna is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Vienna with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Vienna up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Airlines flying to Vienna have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Vienna
Masks required on board, masks provided on flights to Vienna
Social distancing seating
Middle seats unavailable to book on flights to Vienna
Testing for antibodies, testing for symptoms for flights to Vienna
Waiving of change fees. Search flexible flights to Vienna