OK, would prefer some meat for dinner, not just pasta although was tasty. There was only one dish, no choices
Accommodate the passangers at the gates. They only allow groups 1-3 to sit near/at the gate. We had to wait 3 HRs an had to look for a seat far away from the gate. Other than that was like other Airports.
It was a great experience. The aircraft is a bit dated but other than that it was great.
Booked economy. Seat felt like it was a bit more roomy than my last trans Atlantic flights. I had a nice person sitting next to me. Everything was as good as it could be considering you are 35,000 feet up in the air and in a metal container. Beers, wine, food were all readily available. Plenty of movies and shows to watch. Friendly flight staff
We were delayed three hours from Montenegro to Vienna on our outbound flight and then rebooked an extra leg on our trip to the US. Our bags, which Austrian made us check in in Montenegro even though the flight was barely half full, didn't find us for ten days. Then, when we asked for compensation for the delay we were given the runaround that the flight originated outside of the EU. Next time we fly Turkish Air.
Most of the crew members were rude, flight arrived late and we missed our connecting flight, they damaged my friends suitcase so badly that two wheels had been destroyed.
Loved the courtesy and punctuality. Very professional and most importantly on time.
Great! They got my vegetarian meal right, flight was comfortable, they helped store my heavy luggage. Pleasant crew and flight staff.
My layover in Vienna was supposed to be 35 minutes but because my flight was canceled I had to wait in the airport for an additional 8 hours.
Very limited legroom in a 10 hour flight.very old plane.
Old plane, food not that great - lacked taste. Crew was nice but strict.
Upon departing and landing, the man seating in front of me had his seat leaning back. Taking off nobody told him anything. Landing someone from the crew said something but the passenger ignored him and nobody followed up. Felt a bit unsecured. If this that is some of the basics are missed, what else was overlooked?
Flight was cancelled without notice or any reason given. I found out coincidentally when i was checking the baggage allowance on the app, When contacting the airline, the only option peresented to us meant we lost a day of our weekend getaway. Had a lot of contact with airline prior to flight, trying to get them to resolve the issue. We could have traveled the first stretch ourselves but the airline refused to accommodate this. The airline outright refused to be forthcoming in agreeing to alternatives that would let ut keep the date we had booked, and so a third of our holiday effectively vanished. This meant a lot of hassle, changing hotel nights, activities etc. Furthermore and after the flight, customer service refused to answer our complaint unless we used their very restrictive online form, which gave us no chance to properly explain what our issues were. They have of course denied our complaint, and so i have to bring the matter further. If you have an alternative airline to use, please do. SAS treats its customers as a necessary evil.
The two transatlantic flights we took on Scandinavian, between Los Angeles, and Copenhagen, were significantly less enjoyable than other SAS flights we have taken, particularly within Europe. The flight attendants seemed overworked. There should have been more attendants servicing the plane. The food was particularly disappointing. Lettuce on the salad was frozen. A snack of a tikka masala pita was less than tasty. The flights did leave and arrive on time.
My daughter always gets sick when we order the gluten free meal option. Internet didn’t work as advertised.
The only negative thing was boarding a Copenhagen-bound flight in Toronto. The middle aged woman at the desk gave me some bad time, claiming they wouldn't allow me to board the flight, switching to russian in the process. After I asked her to speak English and explained her that I had to reroute with the airline due to flight cancelations that where beyond my contro and will be leaving the Shengen zone promptly, she told me I had to check in my small bag because the flight was full and they needed someone to give up their cabin luggage. After I refused, she told me she would have to check my bag if it fits the allowed dimensions, which it did. I understand she's not an SAS employee, I understand she needs to check the documents and also make sure there's enough room for overhead bags on a plane. What really made me mad was her hostike tone and the beyond poor communication skills. Basic politeness would go a long way.
I could make online check-in anywhere. Check-in was complicated I could use your app for and it was hard find information for check-in for airline checking in their app. After hour I had to go anyway to make check in the airport. Rest of the flight was more than good
The stewardess was incredibly rude. The gave you only one drink with dinner.
It wasn't an AeroMexico connect but SAS, I dunno where that AeroMexico info came from. A word to the wise - do NOT get an international connecting flight into Eurooe at Copenhagen that has less than an hour layover between flights, or you'll never make it. You'll need to go thru immigration at the airport before catching your next flight, which takes some time, and then it could be a good half hour walk or more over to your next gate. Kayak lined up flights for us with only a 45-minute layover and it was literally impossible to make the nect flight ... I figured if their robots thought it woukd work it should be ok, but don't trust the robots! Had to wait for the next plane to make it to our destination.
Excellent crew members, but my seat and food wasn’t the best
Smooth ride but I wish they have better food selections.
Aircraft is designed with all 3 washrooms at the back of the plane, meaning that when there is service underway, there are no washrooms available and it gets very crowded at the back of the plane.
I was through check-in right away and on the plane before I knew it perfect in every way
Excellent flight crew. Very comfortable plane. Entertainment options on air Canada were great!
Flight was oversold. Seats assigned to multiple passengers. Delay 1 hour to sort out.
Good but I don’t received my bags yet is been 5days still no update
Boarding is always chaotic. Delay was over 2 hours while inside plane . Crew not very friendly
Congested seating area Toronto Poor announcements Terrible food in flight Limited entertainment options
Comfortable seats with good leg room. But not screens on seat backs.
I was rescheduled when I missed my flight due to border clearance issue
I never got to Lufthansa because of Air Canadas negligence.
The flight got delayed 3 hours from Montreal and we missed our connecting flight so it was a long journey
The service and food was excellent. The remote control for entertainment did not function properly.
All was good, except my USB charging did not work, so my phone got drained and I could not charge it. Same happened to my neighbour.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
It was a short flight. Plenty of room on the plane. It was also extremely clean.
The plane (Mitsubishi CRJ) felt old, creaking and not very new. The crew was okay. Hot water provision was broken so hot beverages could't be served.
Not bad. We had preboarding tickets but the preboarding was badly managed. We lined up behind all the parents with little kids etc and when we got to the front of the line the attendant deliberately turned away from us and ignored us until I asked to be allowed to go to the gate. She started telling us that we had to wait until I told her we had preboarding then she let us through.
Everything well done and customer oriented There entertainment system is difficult to navigate
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
Awful! Rude attendants at gate. We were rushed along just to wait on hot bus to board plane and waited an hour extra to take off. My luggage was and still is lost and it’s been stressful and inconvenient and a big waste of time trying to track it down!
Very cramped and uncomfortable for a large long flight! Not great service. My luggage was lost and is still lost 5 days later!!!
It was freezing cold, the flight delayed and then I got rebooked to a different connecting flight with a four hour waiting time even though I would have easily made my initial connection
I did not like that I was charged $ 60.00 for a window seat, 26A, and then assigned a middle seat, 44D, without any excuses.
As I am 6 foot four and a large frame seek comfort was not very good hardly any legroom which I couldn’t enjoy my food
The flight was fine. The food was much better on the second flight. I have NEVER paid for a carry on bag on a zero economy flight booking. I'm very dissappointed about that, and will never fly Condor again.
Great crew. Food was pretty good. Seats are narrow and internet is expensive
This Condir premium economy is terrible. All it is is a few extra inches of legroom in an economy seat. British airways premium economy is the same as a first class domestic seat, wider with more recline. Plus the flights were all late to leave, arrive, etc. terrible day.
Absolutely the worst food I ever had on any flight. Half of passengers simply didn't eat their meals, as I noticed.
Food could be better. Service was just ok without any enthusiasm...
