Excellent
10.0
Pros:
HUGE ROOMS!! I stayed in the poolside suite and it was just that. Literally 5 steps from the terrace is the beautiful pool. This is the biggest room ... so nice and beautiful.
Cons:
What could you hate about this place?
Okay
5.0
Pros:
Had indoor swimming pool.
Cons:
The staff didn't inform us there was no hot food on premises and it advertised breakfast. Was very disappointed.
Mediocre
2.0
Pros:
room was adequate.
Cons:
Staff was not accommodating. Due to work and Dr appointments we had to extend stay by a day and it was a hassle. Then they charged for smoking in the room. no body every smoked in the room, don't know how they had a picture of ashes in the bed. Sure was not from our room. I know they are slow now but this was a ridiculous way to try to generate income. Won't be staying here again, do not like how they did not help us then stabbed my bank account in the back.
Okay
5.0
Pros:
The room was huge with 2 big televisions - the staff was helpful and the bed comfortable.
Cons:
There was no hot water- granted the temperature outside was -5. The heated pool was not even warm and badly in need of maintenance. There was no seal on the doors to the outside, from the indoor pool, and I wouldn't want to trust the rails at the stairs to pull myself up. This hotel is in a great location but needs some attention to maintenance and updating- we never could get the room warm.
Excellent
10.0
Pros:
Always clean, never have any issues.
Excellent
10.0
Pros:
The location
Mediocre
3.0
Pros:
I filled this out once and it happened to disappear. Won’t take time to do again. Go take a good look at the room and see if you would be very happy $100+. To take your wife out for Valentine’s Day. Lots of nicer hotels in Springfield with a better view.
Excellent
8.0
Pros:
The bed was comfortable in the room was pretty big for being a single bed
Cons:
How you have to pay $10 a person for the continental breakfast and that the coffee shop wasn't open at 8am
Okay
5.0
Pros:
You guys need to update your survey for covid. There was no breakfast.
Cons:
The room was cold and never did heat up. The parking lot was a sheet of ice. I asked a gentleman who worked there to park my car and he gladly did. His name was Paul. The next morning another gentleman brought my car to me. He was wonderful.
Okay
4.0
Pros:
The location
Cons:
The restaurant wasn’t open, our view was the top of a roof with AC units. The bed and pillows were lumpy, the showers had zero water pressure with mold around caulk line. The chairs were dirty and faded.
Excellent
8.8
Poor
1.0
Pros:
Nothing they had on their website about the hotel was even close! No breakfast, no Starbucks, checked into wrong room, moved to another room, the fan was really loud, moved us again, the sheets and pillow cases had blood stains!! No outlets near beds!
Cons:
Everything, no amenities at amenities! Paid alot for 2 double beds(small!) And no breakfast at all! No vending machines! Not clean!!
Good
6.0
Pros:
sharp-looking hotel
Cons:
Due to covid - no breakfast, no peacefulness of the fountain
Excellent
8.0
Pros:
Location
Cons:
Hotel is old and needs updated
Good
6.0
Pros:
location was perfect
Cons:
while the reviews were good and the exterior and main areas of the hotel were quite nice, our room was not only outdated, but in sad, sad shape. Torn curtains/shower curtains and grungy carpet. Very disappointed.
Mediocre
3.0
Pros:
It had been a great hotel, had a nice cardio gym
Cons:
Charged a fee for helping the hotel? No breakfast!, Hotel needed updates, TV had no signal John Q would be very upset that this hotel keeps his name!
Excellent
10.0
Pros:
I was pleasantly surprised at how much I liked this hotel. The location was awesome. Short drive to get almost anywhere that I wanted to go. Room was large and nicely appointed.
Cons:
Just a few things I would recommend would be adding a mini fridge, as I do like to keep drinks cold. Also wish they had a smart TV. I did find plenty of cable shows to watch, but being able to watch Netflix, Amazon Prime, or Hulu would have been great!
Mediocre
3.0
Cons:
It was very dirty.The elevators had some sort of liquid spilled. When I booked the room it was supposed to have a refrigerator and it didn’t. They switched me to another room and then that room smelled like urine. Finally the third room was a winn
Excellent
10.0
Pros:
I had to call the hotel a few time just to make sure that we were not going to be up too high. I have a fear of elevators and wanted not to be too high so I could take the stairs. Hotel employee made it possible for us to be on the 2nd floor.
Good
6.0
Pros:
Great service from the get start.
Cons:
Rooms were a disappointment. I had reserved 2 rooms. Both rooms were a disappointment in that both smelled, and one had beds that were dirty.
Excellent
8.0
Pros:
Location
Cons:
Breakfast/coffee was only for Airline staff. There was somewhat of an odor.
Poor
1.0
Pros:
Close to where I needed to be
Cons:
They did not tell me that they did not clean the room until after my first night. They did not tell me there was no food available. I would not of stayed there for those two factors if I had known that ahead of time. Extremely disappointed
Good
7.0
Pros:
It was quiet, near downtown and area attractions ie places to eat, walk shop.
Cons:
The only issues I have with the stay are the fact that the hotel restaurant and starbucks are closed..AND that even though I was only on the 2nd floor it took nearly 5 min of running the shower for the hot water to get to the room + the tub wouldnt drain!
Good
6.0
Pros:
Dirty room but we were too tired to complain
Cons:
Outdated and smelled of cigarettes
Good
7.0
Cons:
Restaurant and breakfast were unavailable due to Covid, which was disclosed on the website and at check-in. The hotel was not doing housekeeping which was only disclosed on a letter posted at the front desk. Overall it was not a 3.5-star hotel
Excellent
10.0
Pros:
Proximity to the university
Excellent
10.0
Pros:
I liked the night stay at the university plazaâ€,it’s clean and a peaceful asmophere around no one was rude everyone was respectful
Cons:
They should have smoke rooms!
Excellent
10.0
Pros:
The hotel was very comfortable, large, pretty, and well located
Cons:
The view from our room was the hotel roof and you could tell everything was a bit out dated.
Mediocre
2.0
Pros:
Room was good size.
Cons:
Hotel restaurant and bar were closed because of COVID but that was not mentioned on their website. Chairs by the pool were are broke. Never would have booked the hotel if has known in advanced. We felt taken!
Excellent
8.0
Pros:
The hotel was beautiful and very clean.
Cons:
No,it met our needs.
Good
6.0
Pros:
The staff was awesome! Location was great.
Cons:
The pool was falling apart and extremely cloudy. The pool furniture was falling apart. The coffee shop was closed.
Poor
1.0
Pros:
Location
Cons:
Pool was cloudy and dirty outside. Inside pool was eroding and ladders were falling apart. Dirt, dead bugs, and cobwebs everywhere. Black mold in bathtub in room
Okay
4.0
Pros:
Parking was easy
Cons:
Hotel was in serious disrepair. We had to call maintenance to get a door to close and he told us that every room was the same. It’s. 40 year old property that needs to be updated or replaced. We won’t stay there again.
Okay
5.0
Pros:
Location
Cons:
There was no refrigerator in room, pools were very cold, outdoor pool had leaves, rooms were outdated, walls had multiple marks, Visible dust was on Fire sprinklers, room did not have any accessible plugs for multiple electronic devices.
Okay
5.0
Pros:
The interior and structure was beautiful
Cons:
There's a bit of a drive to get to stores restaurants and activities
Poor
1.0
Pros:
The staff was great doing the best they could with 2 people
Cons:
No lock on the poolside door was concerning all night ..... No fridge just a empty hole in a PC of furniture No in room coffee as pictures showed Weeds in the flower pots No restaurant No staff No bar Had to ask for comforter No breakfast No
Okay
4.0
Pros:
The staff was very friendly!
Cons:
The room had several issues, which made for a very miserable nights sleep and overall stay! Issues: inadequate a/c in bedroom area. Bathtub tap would not convert to shower head. No flush toilet. Phone did not operate. Noisy rattling in vent.
Mediocre
3.0
Pros:
The staff was friendly and as helpful as they could be.
Cons:
The hotel wasn’t busy so the lack of rooms wasn’t an issue but we were placed on the other side of the elevator. Felt a room closer to the elevator could’ve been sufficient. There was hair in the shower, no coffee pot.
Okay
5.0
Pros:
Location
Cons:
Air Conditioning and WIFI went out, took several guests to convince hotel to relocate the entire hotel to one of their sister hotels, by this time it was 9 PM on our last night of stay. Very disorganized and unprepared due to a mechanical failure.
Poor
1.0
Pros:
The parking was convenient.
Cons:
Disliked the black mold on the air vent in the first room. Disliked the second room as it was not cleaned from the prior guest. Disliked that the 3rd room had black mold & things growing in the vent, as well as missed used washcloth in the shower. Sigh.
Good
6.0
Pros:
Looked great when you walked in
Cons:
The motel took out all electric ice maker, refrigerators, and all things so the vendors could make money on you. The breakfast was 12.99 and was a $2.00 breakfast. Hotel food is hotel food, the staff was rude and I will never visit this hotel again.
Poor
1.0
Pros:
Nothing.
Cons:
Leaking sink. Should have been rated a 1.5 stars instead of a 3.5 star hotel. Very disappointed in 3.5 rating.
Good
7.0
Pros:
Location is great and staff is very friendly and helpful
Cons:
We booked a double bed and only had one bed with a pull out sofa bed. There also was black mold in the bathroom
Good
6.0
Cons:
The hotel is lacking in customer service the front desk was not friendly or welcoming. There was no bell hop to assist with luggage. Parking was difficult to find around the hotel. The rooms are not at a three or three and half standard.
Okay
4.0
Pros:
Location to where I neede to be
Cons:
It was older. There were patches in the wallpaper and old caulk around the tub. Hard to plug in any modern phones by the bed. Website said free breakfast and when I checked in they said no its $11 pp and said oh guess we should change that.
Okay
5.0
Pros:
It was right across the street from where where we were having convention so we did t have to use the bus all day.
Cons:
My shower leaked all night long and the tub didn't drain and the shower curtain didn't close. Another person in my party didn't have air and they brought them a fan. A second group in our party had a bug in their bed and dog hair all over their cou
Okay
4.0
Pros:
Location
Cons:
Restaurant hostess was extremely rude to two children who asked if the breakfast was free. My family and I then paid for the breakfast and then the hostess said we’d better hurry, it’s over at 9 and it was 8:55. They then said it’d be
Mediocre
2.0
Pros:
I stay here on average twice a year.
Cons:
The water backing up in both the sink and tub was unacceptable. When reported, it was nothing more than "thank you for reporting". This time was a disappointing experience.
Mediocre
3.0
Cons:
Hotel should not be 3.5 stars, 2 stars at best! Lobby has been spruced up, sleeping rooms are very dated and in poor condition. No mini fridge, no centralized outlets for charging electronic devices, carpet had many stains, bathroom layout awkward.
Poor
1.0
Pros:
Hate it
Cons:
The unprepared staff
Mediocre
3.0
Pros:
In a safe location
Cons:
Yes, lack of outlets, only 1 of the 2 elevators working.
Mediocre
3.0
Cons:
Water damage inside the room on ceiling and paint flaking off the ceiling coming down
Poor
1.0
Pros:
The lobby inside was beautiful and the lounge, if it had been open had promise.
Cons:
Running toilet, no hand towels by sink, uncomfortable beds, bar/lounge closed with no sign saying so, no apology or recommendation where to get drink/food with bar/lounge closed, facility charge not explained/included in itemization at checkin.
Mediocre
3.0
Pros:
The location and room size.
Cons:
Lack of response or caring the staff and management have about our concerns
Mediocre
2.0
Pros:
location
Cons:
check in staff very rude. we arrived at 3. our rooms were not ready until 530. we had ti get dressed in the 1 room that was ready (9 of us). We never received an apology for the late check in or inconvenience. Restaurant and bar staff also rude.
Poor
1.0
Pros:
It was the worst hotel I've stayed at in my 51 years of life
Cons:
Arrived at 4 o'clock we did not get a room until 5 o'clock shower was stained with shower scum room was dirty tiles had old moisture coming from on that creates legionnaires disease this was the worst experience of a hotel that I've ever had in my l
Poor
1.0
Pros:
Not one thing
Cons:
Total waste of time....... Insulted my wife Overcharged my credit card Would not honor posted prices Room was smoked in, burns on floor. Verbally abusive staff Terrible experience
Good
6.0
Pros:
Price
Cons:
I didn't like the fact that I may habe left something in my room and I contacted them 2 days ago and not a word from them.
Mediocre
3.7
Pros:
Beds were comfortable and good location.
Cons:
Very outdated, including minor mold in the grout in the shower. Management is not great. They supposedly have a 24 hour grab-and-go snack area, but the food manager decided to "close it early" because of low traffic. I get you don't want to pay someone to sit there, so why not have the front desk (literally right next to it) cover it? Frustrating when you have a very hungry 8 year old at 10 pm (we had just arrived and everything else was closed).
Good
6.2
Pros:
Check in was easy and staff was friendly. Great location. Nice lobby. Bed was comfy.
Cons:
We've stayed here before with good success. This time, not so much. There was a leak in the room next door, so they were working on vacuuming the water. Our air conditioner didn't work.
Excellent
9.1
Pros:
Nice lobby area. Employees are friendly. Bed is really comfortable. Close to where I wanted to go. Good price.
Cons:
Non-smoking room had been smoked in by previous guests and housekeeping attempted to disguise smoke smell with air freshener. Bleh.This happens at all hotels so no big deal. I could have asked to switch rooms but didn't bother.
Excellent
10.0
Pros:
At only $20 more then our traditional budget hotel stay this is quite a value! Spotless bathrooms, quiet and elegant feel throughout, super professional staff. We will be staying here again. Oh, and I love the central location.....close enough to the hustle and bustle of the south side of Springfield, but far enough away to enjoy the laid back pace of the north side. Can get to the zoo in 10 minutes, or Battlefield Mall in 10 minutes.....and Bass Pro is 5 minutes away! Can also walk to downtown (half mile walk, but flat nice sidewalks) restaurants too....and thats our style. Thanks guys!
Excellent
10.0
Pros:
Great environment and wonderful atmosphere with excellent service.
Cons:
I would highly recommend to anyone on business or just a get-away experience.
Good
6.8
Pros:
Great complimentary breakfast. Nice good size room.
Cons:
Mattress was too firm.
Excellent
8.2
Pros:
Everything was great except the pool was closed
Mediocre
2.0
Cons:
When we tried to check in the front desk informed us that there were not any rooms available, even though I had already paid for one. We had to wait for a cab to take us to the "sister" hotel, a marriott near the airport which was 15 minutes away! Not happy!