Pick-up location | Springfield |
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Car types | Compact, Compact SUV, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Pick-up truck, Standard, Standard SUV |
Rental locations | 22 |
Airport locations | 13 |
Popular agencies | Thrifty, Dollar, Avis, Enterprise Rent-A-Car, Hertz |
Economy | C$ 57/day |
Compact | C$ 56/day |
Intermediate | C$ 58/day |
Standard | C$ 61/day |
Full-size | C$ 61/day |
Full-size SUV | C$ 154/day |
Pick-up truck | C$ 125/day |
Intermediate SUV | C$ 68/day |
Standard SUV | C$ 74/day |
Compact SUV | C$ 90/day |
One location in Springfield
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10.0 Wonderful
Jan. 2021
Pros:
Pick up and drop off was painless and easy. The Alamo counter is shared with National and Enterprise. Everybody was friendly and helpful.Cons:
Car was outstanding, clean and practically new. Overall experience was great!7.2 Good
Nov. 2020
Pros:
staff friendly, located on site at airport so easy drop off and pickup.Cons:
car smelled smokey10.0 Wonderful
Oct. 2020
Pros:
The staff was very friendly and helpful. I was on my way quickly, which I really appreciate.Cons:
Could think of nothing else.9.6 Wonderful
Jul. 2020
Cons:
Drop off at SFO was complicated for someone to pick me up after drop off.2.0 Poor
Apr. 2020
Cons:
Trip. Nacelles due to global pandemic. I still got charged.5.2 Fair
Dec. 2019
Pros:
The staff in Missouri was very helpful, apologetic and willing to work with me to get into another car. Review for him is great! Overall, it being booked only an hour before, I was happy to get into anything so my review is only to highlight some things. I'd use your company again for the speediness and rate alone.Cons:
The cleanliness. And the maintenance. CLEANLINESS: The car was pretty dirty inside. It still smelled heavily of cigarettes, had about 5-6 cigarette burn holes in various seats, ceiling and roof, and there was just general dirt and dust in there. Lots of stains. Probably the filthiest interior of a rental I've ever been in. Again, the staff was extremely apologetic and seems like he was ready for me to ask for him to fix it, but I was happy to have something in a short notice. I told him don't worry about it, just please mark it on the pre-drive damage sheet (which showed the exterior damage, many decent size dents) so I wouldn't be charged. He obliged. MAINTENANCE: The maintenance lights showed it was way overdue for service. Warning comes on as soon as you start the car that reads, "Service Required (-4678mi, -9days)". The car only has 44,668 miles so I was surprised at how beat up it felt mechanically. Overall, the car ran fine, got good gas mileage and was reasonably comfortable for my needs and timeframe. Other customers likely would've had an argument to make.One location in Springfield
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10.0 Wonderful
Jun. 2020
Pros:
The drop off was easy and the young man who rented us the Jeep Wrangler was especially helpful in getting us rolling.2.0 Poor
Jun. 2020
Pros:
I did not rent from budgetCons:
You should adversities the credit card and debit card policies more clearly for the companies you provide rentals for.6.8 Okay
Feb. 2020
Pros:
the carCons:
They try to sell other car, or other insurance. I wanted the car that i ordered.6.0 Okay
Feb. 2020
Cons:
The actual cost was $100+ more than my confirmed price. It could have been due to the insurance I purchased, but it seems high for insurance for 2 days.8.8 Very good
May 2019
Cons:
The return procedure was really confusing and the rep at the window a tiny bit condescending but otherwise it was smooth, quick and good.8.4 Very good
May 2018
Pros:
We liked the car. It handeled very nicely. It was clean inside.Cons:
I did not like the fact that we were not shown the features of the car. No one takes you to the car. The lot was full of care and we had a difficult time finding it. There were a few rental companies whit2 locations in Springfield
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10.0 Wonderful
Apr. 2021
Pros:
Easy drop off for very early flight. Prepaid fuel also a great idea. No gas stations open near airport.6.0 Okay
Mar. 2021
Pros:
I like the vehicle that I was givenCons:
I have never had the best luck with Avis. Several times, I have been charged twice for a rental. And it’s taken over a month to be reimbursed. One of those times, I had to reach out three times to get my refund.2.0 Poor
Dec. 2021
Pros:
I did not book with you - I'm not sure why I received an email asking me to rate my car rental experience.2.8 Poor
Oct. 2020
Pros:
We did get an upgraded vehicle because there was no vehicle that we requested availableCons:
The vehicle outside had been keyed heavily. No one from the staff came out to inspect the vehicle with us. This was a Dodge Caravan and literally, the passenger side sliding door came off the track and was not able to close completely. The wind noise from the door not closing was ridiculous.10.0 Wonderful
Sep. 2020
Pros:
Everyone was friendly and helpful. Very easy pickup and drop off. No problems!6.4 Okay
Sep. 2020
Pros:
Online booking through Kayak was easy and affordable. Check out and check in were simple and efficient.Cons:
The vehicle had that specific aroma of one that had been smoked in. The company had probably paid a big fee to have cleaning done but the residual odor is still there, especially picked up by non-smokers. Sorry Avis, send it though the treatment another time.5 locations in Springfield
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10.0 Wonderful
Jun. 2021
10.0 Wonderful
May 2021
Cons:
Need to have deposit for rental in ad, didn't see one. Had to put down $300 refundable deposit before getting the car. Luckily I had the money.10.0 Wonderful
Dec. 2020
Pros:
The staff was extremely helpful. The signage at the Albuquerque airport needs improvement.10.0 Wonderful
Dec. 2020
Cons:
Not a thing! Great service, awesome car, will definitely rent from enterprise again.8.8 Very good
Sep. 2020
Cons:
Car was not clean when I picked it up. Car full of dog hair.10.0 Wonderful
Aug. 2020
Pros:
Very friendly! Super easy and quick.Cons:
Nothing!One location in Springfield
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10.0 Wonderful
Apr. 2021
Pros:
Counter has only one person at drop off and no one in the return lot. That one counter person was overwhelmed with people wanting to rent and return cars - not their fault.Cons:
More staff at the rental counter.10.0 Wonderful
Mar. 2021
Pros:
Yes very much so8.0 Very good
Feb. 2021
Cons:
The car could have been started and warmed up. We flew into an ice storm and had to wait in a cold car for 20 minutes before the ice could be scraped off the windows. Besides that, all was well!2.0 Poor
Nov. 2020
Pros:
Nothing this was a horrible experience.Cons:
I didn't get my rental car. The payless rep said I could not use a prepaid rental car transaction to pick up the car from the airport. Allow me to get my rental car on time and use the prepaid function.9.6 Wonderful
Aug. 2020
Pros:
Yvonne was a delight to work with at pick-up!Cons:
Clearer drop instruction and parking5.2 Fair
Dec. 2019
Pros:
Pick up and drop off was very simple. Decent value for the size of car.Cons:
The car windows were filthy and the car smelled of smoke.3 locations in Springfield
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10.0 Wonderful
Dec. 2022
6.0 Okay
Jan. 2021
Pros:
Drop off was quick and easy.Cons:
The place was hard to find! It was behind a strip mall with no signage on the street. The inside of the car could have been cleaner especially during Covid. We had to wipe everything down with sanitizing wipes before our trip.2.0 Poor
Sep. 2018
Pros:
NOTHING!Cons:
Booked online during travel. Got confirmation. Then called to confirm location was at airport. Reached destination airport to be told wrong location... AND NO CAR at any location because they called me and because I didn’t answer res was cancelled. I’m flying... that’s why I needed a rental car?!?!?!!! Agents at desk just did not care at all. Will never use the brand again ever!!!!!!4.8 Mediocre
Aug. 2018
Pros:
Upon returning car, I expressed to clerk, Taylor, that front bumper was scratched when I initially picked up car. Taylor stated that wouldn’t be an issue since I initially picked up car in that condition.Cons:
Receive phone call regarding scratched front bumper and I had to take the time to write an email and re-explain condition of car at time of pickup, along with pictures. Poor communication between the two Hertz car company. Customer service should have handled this situation. Hoping to soon be informed of the confirmation of my email.2.0 Poor
Jul. 2018
Pros:
The fourth person I finally got to help me receive my money why backCons:
The fact that I made a reservation. They called me to cancel it. Told me I would not be charged. Charged me fully then only gave half of my money back due to cancellation ! ( which they did due to lack of cars) then took me a week to receive the rest of my money.2.0 Poor
Jun. 2018
Cons:
Never got the car. You cancelled my reservation. Worst service ever.One location in Springfield
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2.0 Poor
Dec. 2020
Cons:
I was given a upgrade that was a Chevy Tahoe rather than a midsize SUV. But that Tahoe had a leaky tire with three plugs in it and I had to keep pulling over and refilling the tire on on a long drive. Also they gave me a car that did not have the left rear turn signal working. Then when I went to turn the car in they said that I had change the car and they charge me $2000 instead of the 299 a week. I’m very disappointed. I will not be using national car rental again.10.0 Wonderful
Mar. 2017
Pros:
Great car. very clean. rep was very helpful and courteous6.0 Okay
May 2023
One location in Springfield
2 locations in Springfield
One location in Springfield
One location in Springfield
One location in Springfield
One location in Springfield
Locations in Springfield
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One location in Springfield
Locations in Springfield
2300 N. Airport Blvd Suite 111, Springfield, , USA Missouri
+1 914 368 0091
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