Book Payless car rentals in Springfield

Reviews for Payless in Springfield

Recent reviews

Traveler rating

Wonderful

6

Very good

1

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

6

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get the carcar was clean

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10.0

I was given an upgrade since what I had rented was not available like it should have been. I was very pleased with my rental and the ease of retrieving the vehicle. The return of the vehicle was a little different due to a new parking lot being built, which I totally understand the small inconvenience. This was my first time to rent from Palos and I’m very pleased with experience. I will definitely rent from them again!!Reviewed 18 Mar. 2023

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10.0

I was able to rent the exact model of car I had reserved. Dustin was very helpful in explaining my options.Reviewed 13 Sep. 2022

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4.0

We paid to rent a standard size suv, it showed example Cherokee. When we got to Springfield airport and waited in line 30 minutes, she said they don't have Cherokee's at this location and gave us a Chevrolet Trax, which is a small suv, our family of 5 and suitcases would not fit in it. We went back into airport and she offered a Tahoe for $60 per day more. We finally got the Tahoe for $20 per day more. The way most car rentals do, when they can't provide you with what you rented they automatically upgrade to the next size rented. So disappointed that they don't keep there committment.Reviewed 9 Apr. 2022

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10.0

Couldn't have been easier and convenientReviewed 13 Feb. 2022

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2.0

No response from Springfield locationReviewed 26 Nov. 2021

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2.0

We used a 3rd party to book and and had multiple charges on my account that I had to spend an hour or more on the phone and at the counter getting fixed. I still do not have this matter fixed. I will never recommend or use priceline or Payless car rental again. Horrible experience.Reviewed 19 Nov. 2021

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2.0

I prepaid on Priceline/ Kayak for a Jeep Cherokee. However, Priceline did not send the payment voucher to the rental agency. Upon arrival I was told the SUV I reserved was not available and I could drive a minivan instead. The only other options we’re either too small for my needs or an expensive upgrade to a large pickup truck. The truck was nice, but it had not been washed, had ketchup on the back seat, had a used toothpick, used mask, and open chewing tobacco pouch in the center console. I then called Priceline/ Kayak to get a refund of the unused prepayment (I was charged, in full, at the counter). Priceline said it would research the issue for 10 days. I then get an email stating my request to “cancel” the reservation was denied because it had been used. Obviously, Priceline didn’t pay attention to my request for the unused prepayment to be returned and there is a complete lack of coordination between the rental company and Priceline. Overall, my experience with Priceline/ Kayak on this trip was horrible and a lesson to book direct. My experience with Payless was that the counter personnel were friendly but you don’t get what you reserve and the vehicle may be filthy.Reviewed 9 Nov. 2021

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3.9

The car was clean but not real comfortable. Christ's the agent I pucked it up from was rude and unfriendly at first. I kept a good attitude and she slowly lost some of her attitude.Reviewed 8 Oct. 2021

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1.9

Why didn't Kayak pay Payless for my rental???? Payless stated to me that your company (Kayak) didn't pay them (Payless) the money I paid on my reservations with your company back on May 5, 2021. So Payless charged me the full price so I WANT A REFUND FOR THE MONEY I PAID KAYAK SINCE YOU DID NOT PAY THAT AMOUNT TO PAYLESS!!!!!!Reviewed 26 Sep. 2021

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10.0

Pros:Counter has only one person at drop off and no one in the return lot. That one counter person was overwhelmed with people wanting to rent and return cars - not their fault.Cons:More staff at the rental counter.Reviewed 12 Apr. 2021

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10.0

Pros:Yes very much soReviewed 23 Mar. 2021

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8.0

Cons:The car could have been started and warmed up. We flew into an ice storm and had to wait in a cold car for 20 minutes before the ice could be scraped off the windows. Besides that, all was well!Reviewed 15 Feb. 2021

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• Has the Payless rental car policy in Springfield changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

• What is the most popular rental car from Payless in Springfield?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Payless in Springfield.

• How many car rental locations does Payless have in Springfield?

  Payless has 1 rental location in Springfield. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Springfield-Branson airport (SGF)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Springfield-Branson airport (SGF)?

  Yes