Book Avis car rentals in Springfield

Reviews for Avis in Springfield

Recent reviews

Traveler rating

Excellent

11

Good

2

Okay

6

Mediocre

4

Poor

0

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car was cleandrop off location

car availablegreat experience

get the carcar was dirty

friendly staffcredit card

pick up and drop

9.2

Cons:The head rest on the front seats were uncomfortableReviewed 24 Mar. 2019

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6.0

Pros:I like the vehicle that I was givenCons:I have never had the best luck with Avis. Several times, I have been charged twice for a rental. And it’s taken over a month to be reimbursed. One of those times, I had to reach out three times to get my refund.Reviewed 8 Mar. 2021

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5.2

Cons:Avis did not honor the scheduled pick up time. Brakes felt like they were going bad. Windshield wipers need to be replaced.Reviewed 9 Oct. 2018

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10.0

Great drop-off experience at SGFPros:No delays or surprises. Agent was very professional and efficient.Reviewed 19 Oct. 2018

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6.4

Pros:Online booking through Kayak was easy and affordable. Check out and check in were simple and efficient.Cons:The vehicle had that specific aroma of one that had been smoked in. The company had probably paid a big fee to have cleaning done but the residual odor is still there, especially picked up by non-smokers. Sorry Avis, send it though the treatment another time.Reviewed 4 Sep. 2020

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4.8

Pros:The counter person at pickup was an automaton with zero emotion and zero eye contact, canned responses. We were a chore, a task, a box to be checked - not a customer.Cons:see aboveReviewed 7 Jan. 2020

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4.4

DisappointedPros:The vehicle didn't smell. That's the nicest thing I can think of.Cons:I booked an economy car because of gas mileage on a drive from sgf to mci. I was "upgraded" when I got there to a gas guzzling SUV that was HUGE. I told them politely that I didn't want an "upgrade" and they said I had no choice as it was the only vehicle (even though I saw many more in the lot). They stated this is the only one I could take. I asked for any concession on price or a additional gas allowance of some sort considering this is not what I booked and was told they would check with a manager and let me know what they could do to help out. During my trip I received a message saying they could do NOTHING. :-( I paid top dollar for this vehicle for a few hour rentals. About $100!!! This is insane that they can give me a small credit for the additional gas and hassle. If I don't hear from someone I will NEVER rent from Avis again as well as share my review on social media sites. Not happy with my forced "upgrade".Reviewed 8 Nov. 2018

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2.0

Pros:I did not book with you - I'm not sure why I received an email asking me to rate my car rental experience.Reviewed 29 Dec. 2020

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10.0

Pros:yesCons:good especially the after hr drop offReviewed 15 Oct. 2019

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2.8

Pros:We did get an upgraded vehicle because there was no vehicle that we requested availableCons:The vehicle outside had been keyed heavily. No one from the staff came out to inspect the vehicle with us. This was a Dodge Caravan and literally, the passenger side sliding door came off the track and was not able to close completely. The wind noise from the door not closing was ridiculous.Reviewed 13 Oct. 2020

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4.0

Pros:Nothing. We will never use Avis again. And, have removed them from our company list as well.Cons:Made us wait an hour for car. Tried to undersize us with car. Tried to get us to buy insurance we did not need. Car was dirty with open food from prior renter.Reviewed 29 Apr. 2019

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10.0

Pros:Friendly and helpful staff, nice car.Reviewed 31 Mar. 2019

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• Has the Avis rental car policy in Springfield changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Avis will continually update its policies accordingly. Please contact Avis directly for the latest information. You can find up-to-date information on the coronavirus response of Avis here: Coronavirus (COVID-19) update from Avis

• What is the most popular rental car from Avis in Springfield?

  Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type from Avis in Springfield.

• How many car rental locations does Avis have in Springfield?

  Avis has 2 rental locations in Springfield. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Springfield-Branson airport (SGF)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Springfield-Branson airport (SGF)?

  Yes