Book Avis car rentals in Springfield

Pros: The counter person at pickup was an automaton with zero emotion and zero eye contact, canned responses. We were a chore, a task, a box to be checked - not a customer.

Cons: see above

Cons: My husband booked this rental with our company credit card and when I picked it up they refused to let me keep it on the card provided because my name wasn’t on the card. Even though our last names are the same. I ended up having to pay for it with our personal card. Very frustrating.

Pros: Nothing. We will never use Avis again. And, have removed them from our company list as well.

Cons: Made us wait an hour for car. Tried to undersize us with car. Tried to get us to buy insurance we did not need. Car was dirty with open food from prior renter.

Disappointed

Pros: The vehicle didn't smell. That's the nicest thing I can think of.

Cons: I booked an economy car because of gas mileage on a drive from sgf to mci. I was "upgraded" when I got there to a gas guzzling SUV that was HUGE. I told them politely that I didn't want an "upgrade" and they said I had no choice as it was the only vehicle (even though I saw many more in the lot). They stated this is the only one I could take. I asked for any concession on price or a additional gas allowance of some sort considering this is not what I booked and was told they would check with a manager and let me know what they could do to help out. During my trip I received a message saying they could do NOTHING. :-( I paid top dollar for this vehicle for a few hour rentals. About $100!!! This is insane that they can give me a small credit for the additional gas and hassle. If I don't hear from someone I will NEVER rent from Avis again as well as share my review on social media sites. Not happy with my forced "upgrade".

Cons: Avis did not honor the scheduled pick up time. Brakes felt like they were going bad. Windshield wipers need to be replaced.