Hotel Majapahit Surabaya - Managed by AccorHotels

It’s historical significance, the Art Deco ambiance and the beautiful gardens.

What will remain etched in our minds is the obvious beauty of this Hotel. From the moment that you walk into the Lobby, the combination of original, and painstaking reproduction of some features, takes you back in time. It is absolutely stunning. The stained glass windows are in abundance and mesmerise you every time the sun hits them in a different position....it is like watching the clouds moving on a breezy day. Breathtaking! The grounds are equally stunning and very well maintained. They are thoughtfully designed to be protected from the chaos of the city by the hotel itself, almost cradled by the outer wall of one of the most beautiful, elegant hotels I have stayed in outside of Europe. Fountains can be heard throughout the property instilling a feeling of peace and tranquility - not easy to do in a busy city centre, and yet here - you could easily forget that that was exactly where you were. Although there was a water shortage in the area during our stay, we were never affected by this at all which is a sign of the lengths management went to to ensure that everyone's stay was enjoyable. The pool area was stunning. Bourgainvillea surrounded the pool offering beautiful petals to the occupants from time to time. All the gardeners were quick to retrieve them from the pool, my wife was always sad when they did as she thought it added romance to the setting. The buffet breakfast was superb! The manager was interested in all guests giving the experience a home from home feel. The variety of food was outstanding and all to top quality. A favourite of ours was the traditional health drinks and the souffle omelet with the surprise beef inside - fantastic! The room was beautiful, especially the bathrooms. We were given a fantastic tour of the Hotel by Vivi. This place really is undeniably beautiful.

Some members of the younger staff could do with more training to make the guest feel 'special' given the star rating of this Hotel. However, management went above and beyond to ensure that we left the hotel knowing for sure that at some point in time, we would be back. Benny and Vivi deserve a special shout out as they really were made for hotel management. Nothing was too much for them and none of our requests were received as anything other than a chance for them to make our stay as pleasant as possible. Overall, a fantastic experience.

The breakfast was fantastic offering everything you could wish for plus it started early. Location was good very close to a huge shopping mall with lots of restaurants to choose from.

Only downfall was The Maj pub, it was a totally smoking area and for non-smokers this was certainly a 'no-go' area.