Surabaya hotels

Surabaya hotels

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Surabaya, East Java, Indonesia
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Low Season September
High Season December
  Average price (weeknight): C$ 67
  Average price (weekend night): C$ 60

cheapest month to stay

11%

expected price decrease

most expensive time to stay

22%

expected price increase

(avg. price over the last 2 weeks)

Sun. - Thu.

(weeknight)

(avg. price over the last 2 weeks)

Fri. & Sat.

(weekend night)

FAQs when booking a hotel in Surabaya

How much is a cheap hotel in Surabaya?
KAYAK users have found double rooms in Surabaya for as cheap as C$ 9 in the last 3 days. The average price is C$ 37.
How much is a hotel in Surabaya for tonight?
In the last 72 hours, users have found Surabaya hotels for tonight for as low as C$ 9. Users have also found 3-star hotels from C$ 9 and 4-star hotels from C$ 33.
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Best Surabaya hotels

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JW Marriott Hotel Surabaya - Surabaya - Building
1
9.4 Excellent (9,091 reviews)
C$ 119+
Overview Reviews
Surrounded by some of Indonesia's most celebrated attractions, JW Marriott Hotel Surabaya is a luxury haven in a vibrant travel destination. Experience 5-star accommodation in one of our 407 beautifully appointed rooms, including 145 twin bed rooms and 23 Apartments for extended stays. Stay in the heart of the city's bustling shopping and business district, just minutes from superb attractions, including Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan monument and Sanggar Agung Temple. Indulge in delectable Japanese, Chinese and French cuisine in our four distinctive restaurants. Celebrate and succeed in versatile meeting and event space with custom catering and expert planning. With ample self-parking space, health club facilities, an outdoor pool, 24-hour gym and massage treatment, JW Marriott Hotel Surabaya offers the perfect blend of comfort, relaxation and style for your visit to Indonesia.
8.8 Excellent
Pros: The amount of amenities inside the hotel makes you want to visit it all, the restaurants are awesome and the 21st floor lounge is an elegant environment with an interesting buffet during happy hour.
Cons: Pool area too much noisy and with small damages to beds, definitely not a 5 star level.
10.0 Excellent
Pros: Great breakfast! Super clean spa area! Very attentive personnel ! Great experience ! I will come again!
10.0 Excellent
Pros: Spotlessly clean
9.6 Excellent
Pros: Everythings
Cons: Nothing
9.2 Excellent
Pros: Friendly staff. Excellent Breakfast and vefy good location
Cons: The Pool acces wich almost closed in the weekend during our Stay because of private Weddings or Birthdays. My kids was so excited to see the pool from our room and they always wanted to go to swimm but unfortunately closed for private event. We stayed for 3 nights but our room was only once cleaned up.
8.3 Excellent
Pros: Good room size. Comfortable bedding. Front desk staff and concierge staff very welcoming, professional and accommodating. excellent breakfast; very good selection.
Cons: I was refused from entering breakfast area due to wearing room slippers. Female staff member was quite rude in telling me off. Hotel guests should be informed upon checking in or prior to breakfast about dress code. I have never had this issue in Marriott hotels around the world only this one.
8.3 Excellent
Pros: Location, breakfast, service
Cons: The room decoration is quite old
10.0 Excellent
Pros: Everything
Cons: Nothing all the best
8.8 Excellent
Pros: Breakfast so good and hotel staff so kind...
Cons: Nothing
Four Points by Sheraton Surabaya - Surabaya - Building
2
9.3 Excellent (4,994 reviews)
C$ 93+
Overview Reviews
Four Points by Sheraton Surabaya welcomes you to the shores of East Java, Indonesia with comfortable accommodation, modern amenities and award-winning service. Well-appointed rooms and suites offer everything you need to travel the way you like - from complimentary Wi-Fi and LED TVs with cable channels to our plush Four Comfort Bed, 24-hour room service and slippers in the bathroom. Elsewhere at the hotel, you can enjoy a great meal at Lime, our on-site restaurant, or sip a cup of coffee at the Lobby Lounge. Maintain your fitness in our 24-hour gym, or take a dip in the outdoor pool. Those planning events in Surabaya will appreciate our modern and adaptable venues, which include a ballroom and several conference rooms. In the mood to explore? In addition to being directly connected Tunjungan Plaza, the city's largest shopping and entertainment destination, we're a short distance from historic landmarks, children's activities and more. At Four Points by Sheraton Surabaya, you're in for a great stay.
9.2 Excellent
Pros: breakfast, staff, pool, cleanliness
Cons: no direct access to mall with stroller
8.8 Excellent
Pros: Really friendly staff. Good sized rooms. Great location
Cons: The lobby/bar/restaurant played the same dance music all day. This was quite hard going during breakfast or while having a quiet cocktail in the evening
7.9 Good
Pros: Really great stuff Comfortable bed
Cons: Towels looked like they were used 100 times and had a gray color
5.4 Okay
Pros: The restaurant staff. Very welcoming and make you forget all negative experience you had with the hotel. Honestly I forgot the name of the young lady who served me. She made my day with her smile..
Cons: Staff are not trained properly. When we came to checkin we were delayed by 45 mts coz we told them to change the names in the profile. We booked 4 rooms under one name . The receptionist was very unprofessional and the supervisor could not give us a solution. Kept us saying this is travel agent despite we were informing on booking.com experience. Ultimately I had to login again and do the changes.
9.6 Excellent
Pros: The breakfast spread... so varieties
Cons: At first i thought there is a problem of the pillow as everytime my hubby and i woke up, our neck feel painful. But soon i realized that the trouble comes from the bed. The matress is a bit soft.
10.0 Excellent
Pros: Staff were really friendly and the breakfast was wonderful!
10.0 Excellent
Pros: The staffs are all friendly & excellent (security, receptionists, housekeepers, resto crews) The room is clean and well managed. The food is great, too. Especially the cakes. Very close to Tunj Plaza (walking distance)
2.5 Mediocre
Pros: No!
Cons: No non smoking room available for my 1st I stay and they offered non smoking room since 2nd day, actually I am ok. BUT the room facility is terrible: smoking room : At lower floor - Ants is everywhere in room, and feel annoyed about the voice from temple at night. Non smoking room: Top floor of the hotel - tap water is terrible. It is the 1st time I use bottle water for teeth brushing and go to shower at swimming pool’s shower facility!!
9.6 Excellent
Pros: Amazing staffs, location and breakfast. The most friendliest hotel I have ever visited.
Cons: Breakfast can be too crowded at the weekend and the music at the breakfast restaurant can be too loud , but doesn’t spoilt your stay, as all the member of staffs are amazing.
10.0 Excellent
Pros: the room is very clean and very comfortable. the staff is very kind and helpful.
Cons: the lunch menu didnt have many options. and the taste could have been better
Vasa Hotel Surabaya - Surabaya - Building
3
9.1 Excellent (10,331 reviews)
C$ 88+
Overview Reviews
One of the newest five-star hotels in West Surabaya, Vasa Hotel Surabaya is a haven of refined luxury and chic, modern sophistication. Perfectly located near the highway and only 30 minutes from SUB Airport, our hotel is within easy reach of the citys most prestigious corporations, attractions and upscale shopping, restaurants, and nightlife.A stunning showcase of contemporary design and luxury, the 388 rooms, suites and apartments offer a resplendent sanctuary in the heart of West Surabaya. Within each unit, elegant furnishings and curated artwork create a sense of private, residence-style sophistication. Each room is thoughtfully accented with superb amenities, plush bedding, a comfortable couch and large floor-to-ceiling windows. All accommodations offer more living space than standard rooms in Surabaya and are equally suitable for short- and long-term stays. Boasting first-class meetings rooms and personalised event planning and catering, Vasa Hotel Surabaya is the perfect location for business gatherings in West Surabaya. Combining the best in Indonesian cuisine with flavours from around the world, we offer an enticing array of restaurants. From a sumptuous buffet to an authentic Chinese restaurant, our skilled culinary team welcomes travellers to explore a variety of gastronomy crafted with only the finest and freshest ingredients. An innovative blend of business with pleasure, Vasa Hotel Surabaya will surpass your guests expectations of style, comfort and service.
10.0 Excellent
Pros: Service and breakfast Value of money
6.7 Good
Pros: Staff were friendly and courteous.
Cons: Amenities were insufficient for 2 persons’ stay.
7.5 Good
Pros: Value for money
Cons: Convenient and clean
10.0 Excellent
Pros: Good size of room, comfortable bed and good breakfast
4.4 Okay
Pros: Location
Cons: Uncomfortable and bad layout room.
8.8 Excellent
Pros: Spacious room and very clean ,the staff very friendly and Super helpful. Definitely will come back again.
8.3 Excellent
Pros: Location and interior also the room size
Cons: Too much events its crowded
8.3 Excellent
Cons: Shower Water not Good
8.8 Excellent
Pros: Clean rooms, big bed, fresh sheets and a nice shower. All you want.
Cons: The pool was nice, but maybe some water toys for the younger guest would be nice.
10.0 Excellent
Pros: The rooms were clean and the layout was great.
Overview Reviews
Rich in history, Hotel Majapahit Surabaya is a national landmark resort, a source of national pride and history that blends romance and elegance, featuring classic architecture and manicured gardens. Ideal for business and leisure travel, with easy access to business district and the biggest malls and conference centers, the hotel features 143 rooms, 2 restaurants, a lobby lounge and a bar, 8 meeting rooms, a ballroom, swimming pool, Jacuzzi, gym, and spa.
9.2 Excellent
Pros: What will remain etched in our minds is the obvious beauty of this Hotel. From the moment that you walk into the Lobby, the combination of original, and painstaking reproduction of some features, takes you back in time. It is absolutely stunning. The stained glass windows are in abundance and mesmerise you every time the sun hits them in a different position....it is like watching the clouds moving on a breezy day. Breathtaking! The grounds are equally stunning and very well maintained. They are thoughtfully designed to be protected from the chaos of the city by the hotel itself, almost cradled by the outer wall of one of the most beautiful, elegant hotels I have stayed in outside of Europe. Fountains can be heard throughout the property instilling a feeling of peace and tranquility - not easy to do in a busy city centre, and yet here - you could easily forget that that was exactly where you were. Although there was a water shortage in the area during our stay, we were never affected by this at all which is a sign of the lengths management went to to ensure that everyone's stay was enjoyable. The pool area was stunning. Bourgainvillea surrounded the pool offering beautiful petals to the occupants from time to time. All the gardeners were quick to retrieve them from the pool, my wife was always sad when they did as she thought it added romance to the setting. The buffet breakfast was superb! The manager was interested in all guests giving the experience a home from home feel. The variety of food was outstanding and all to top quality. A favourite of ours was the traditional health drinks and the souffle omelet with the surprise beef inside - fantastic! The room was beautiful, especially the bathrooms. We were given a fantastic tour of the Hotel by Vivi. This place really is undeniably beautiful.
Cons: Some members of the younger staff could do with more training to make the guest feel 'special' given the star rating of this Hotel. However, management went above and beyond to ensure that we left the hotel knowing for sure that at some point in time, we would be back. Benny and Vivi deserve a special shout out as they really were made for hotel management. Nothing was too much for them and none of our requests were received as anything other than a chance for them to make our stay as pleasant as possible. Overall, a fantastic experience.
10.0 Excellent
Pros: Surabaya is the city where my parents met each other and lived until 1958. Hotel Majapahit is the best place to stay for me, exploring the city and its history. A friendly staff welcoms the guests. The colonial style of the interior and exterior is something you will like. My room was perfect. The breakfast buffet very lush. I am certainly coming back. Sumpai jumpa.
10.0 Excellent
Pros: The breakfast was fantastic offering everything you could wish for plus it started early. Location was good very close to a huge shopping mall with lots of restaurants to choose from.
Cons: Only downfall was The Maj pub, it was a totally smoking area and for non-smokers this was certainly a 'no-go' area.
9.6 Excellent
Pros: This is a really nice hotel built in 1910. The rooms are beautiful with comfortable beds and AC. The staff were very friendly and attentive. We had an amazing stay here, the breakfast was also delicious with a huge choice.
10.0 Excellent
Pros: Very helpful staff and excellent rooms, especially the Heritage when we stayed the second time.
9.2 Excellent
Pros: Loved the bread and butter pudding at breakfast and the feeling of staying in a calm and very green oasis. Brilliant location in the city
9.2 Excellent
Pros: It’s historical significance, the Art Deco ambiance and the beautiful gardens.
10.0 Excellent
Pros: Everything was excellent.
7.5 Good
Pros: Nice nostalgic environment.
Cons: The rooms need renovation and repairs.
5.4 Okay
Pros: We loved the rich history of the hotel and the amazing art deco furniture. Breakfast was delicious too.
Cons: Unfortunately the hotel is very run down and dirty - I actually found a discarded toenail on the carpet! So sad to see such a beautiful heritage building go so far downhill.
Hotel Ciputra World Surabaya - Surabaya - Building
5
9.1 Excellent (3,159 reviews)
C$ 97+
Overview Reviews
Located in Surabaya, Hotel Ciputra World Surabaya is connected to a shopping center, a 1-minute drive from Ciputra World Mall and 12 minutes from Ciputra Waterpark. Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
8.3 Excellent
Pros: Location next to Mall and easy to shopping and find food in Mall
Cons: Location next to construction site.
8.8 Excellent
Pros: The hotel is so beuatiful and large in size. Theh actually upgrade our room for free. staff are friendly and very helpful... they help us alot! The hotel is within a shopping mall so its easy access to shops... great place to stay!
Cons: Nothing much to dislike except for lobby is on the 5th floor .. hence, have to use the lift twice during the check in and check out.. Hotel is just away from other shopping malls... but its okay.. taxi and grab are available anywhere in city
9.6 Excellent
Cons: The boom boom noise during the night and early morning was realky disturbing. It sounds like a construction.
7.9 Good
Pros: We like the locations its nearby the mall and main attractions of Semarang. We like the breakfast, the restaurants has many various local foods.
Cons: Since its an old hotel, the rooms should be renovated in some area, change the carpet and the bathroom. and add better pillows please.
7.1 Good
Pros: Breakfast is awesome. Exec lounge facility is great, ambience very nice.
Cons: Tidak ada
10.0 Excellent
Pros: Everything
8.3 Excellent
Pros: Very nice hotel and room design. Very clean. Helpful staff. Room was spacious and it felt really good to stay in.
Cons: Slow WiFi. Don’t try the restaurant, not worth it. Long waiting time and average quality food high priced.
10.0 Excellent
Pros: Staff were given us service excellent, it start from check in by merina (reception) and warm welcome by daniel (duty manager), feel like home with the great atitude of staff, upon check out we were farewell by Yan (asst front office manager) and endy (concierge), fast service and this property its recommended
Cons: Nothing
7.5 Good
Pros: Location
Cons: Facilities
Mercure Surabaya - Surabaya - Building
6
9.0 Excellent (14,196 reviews)
C$ 56+
Overview Reviews
Mercure Surabaya is a mid-scale hotel located on the main route through Surabaya, business district, and tourist attractions such as the Tugu Pahlawan monument and the Surabaya Zoo. Ideal for business and leisure travel, with easy access to Gubeng railway station and Juanda airport, the hotel features 257 rooms including 19 suites, 3 restaurants, a coffee lounge, pool bar, 14 meeting rooms, a ballroom, swimming pool, gym, bicycle rental and spa.
9.6 Excellent
Pros: Decoration, very warm staff make me feel like home,
Cons: For break fast should increase the quality of food, for food quality in break fast session i give rate fair enough.
7.5 Good
Pros: My room was smell like a cigarette, but they were very helpful to accommodate my request to remove the smell from my room and they did a good work.
7.9 Good
Pros: room is very comfortable and meet our expectation, breakfast at here has many optional from Indonesian food till the western choices, the staff really support and give us a pleasant time
Cons: the water color not quite right and the air conditioner in our room is centralized so we must choose one temperature for every room we living
7.9 Good
Pros: Spa facilities are good and the food also.
Cons: Wedding taking place right outside the elevator on the 2nd floor where our rooms were. Had to almost walk throught it. Rooms are not soundproof, we could hear all the noise from the pool.
7.9 Good
Pros: breakfast is great
Cons: the shower handle was broken
8.3 Excellent
Pros: My room is very clean and comfy. Staffs were helpful when I had several problems with the shower and internet.
Cons: Seems like the drain in our shower is a little bit blocked and some water spilled to the toilet area during shower.
7.9 Good
Pros: Every things are OK except the Wifi very weak amd some time not working during 3 days
Cons: Location, room, swimming pool
5.4 Okay
Cons: The hotel smelt of damp and cigarettes, the carpets were absolutely filthy. The first night the pool was closed for a wedding without warning. The breakfast was expensive and lacked very much of anything that wasn’t fried. More attention seems to be paid to weddings than to people staying in the hotel
7.5 Good
Pros: Quiet area, staff and food.
Cons: Housekeeping opened the door without permission.
6.7 Good
Cons: cannot get two keycard for twin sharing room is under standard service
Shangri-la Hotel Surabaya - Surabaya - Building
7
9.0 Excellent (10,082 reviews)
C$ 114+
Overview Reviews
When you stay at Shangri-la Hotel Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Royal Plaza Surabaya and Tunjungan Plaza. Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 17255 square feet (1603 square meters), including a conference center. Free self parking is available onsite.
9.6 Excellent
Pros: In business area but you can find many restaurants nearby. 10 min walk to Ciputra World mall. The Spa is amazing, a must try. Too bad I just found their bar with live band on the last day. 3 tennis court available and free, they can find you a partner to play for around 235000/ hour, they even lend you racket in case you didn't have your own. We enjoyed our room and the view. Everything is met our expectation.
10.0 Excellent
Pros: Breakfast, room service and pool.
Cons: Nothing
9.6 Excellent
Pros: Shangrila goodsmell is similar everywhere... And i like it
9.6 Excellent
Pros: Best hotel in town, hands down.
9.2 Excellent
Pros: Luxurious property with a sumptuous breakfast spread. Rooms are very good, with all modern amenities available. Staff are very friendly and warm. Overall, a good experience and value for money.
10.0 Excellent
Pros: Business Centre facility is excellent
8.8 Excellent
Pros: 1. The room amenities 2. Good breakfast
Cons: 1. The check-in and check-out process is long. We need more people to manage the front desk to avoid customers waiting for a longer time.
7.1 Good
Pros: Almost everything.. good for a R & R short break to stay at this hotel. Very relaxing atmosphere
Cons: Nothing much around the hotel (shops, stores etc.). Would have been great to have a convienience store outlet within the hotel.
10.0 Excellent
Pros: Clean and complete
10.0 Excellent
Pros: Pretty much everything. Such an amazing experience.
Cons: N/A
Harris Hotel & Conventions Gubeng - Surabaya - Pool
8
9.0 Excellent (5,861 reviews)
C$ 53+
Overview Reviews
Location This hotel is located in the heart of Surabaja. Facilities The hotel provides a transfer service, room service, a conference room and a business centre. Wireless internet access is provided in public areas. There are a number of shops as well. Guests arriving by car can park their vehicles in the car park. Rooms Air conditioning ensures that rooms maintain comfortable temperatures. Guests are sure to get a good night's sleep in the double bed. A minibar is provided. Guests will also find a refrigerator included among the standard features. Equipped with a telephone, a TV and WiFi, the rooms provide many ways for guests to stay connected and entertained. Bathrooms are equipped with a shower and a hairdryer. Sports/Entertainment Guests can enjoy a refreshing swim in the outdoor pool area. There are many ways to relax or stay active at the hotel, including a gym, a spa, a sauna and massage treatments. Meals The dining area includes a restaurant and a café. A generous breakfast buffet guarantees a great start to the day.
8.8 Excellent
Pros: Location easy to find, near the main road. the room is clean and comfort, the staff is friendly. Easy to find food, near restaurant and coffee shop.
8.8 Excellent
Pros: The staff attentiveness, their effort to provide extra mile services. The great location, the food.
5.8 Okay
Pros: Nice room and spacious. Nice pool. Helpful staff.
Cons: It was Ramadan and they don't offer spa and massage service! We are tourists. I always leave others live their own beliefs but its not fair that we are on holiday in a TOURIST hotel and they don't do massages or sell alcohol because of Ramadan! its nonsense. So I couldn't order beer, no cocktails and no massages while we were on HOLIDAY! Apart from that we wanted to use the spa and jacuzzi...we had to use SEPARATE jacuzzis! For men only and for women only! Again we are in a tourist Hotel! if they have Muslim beliefs which I accept, they should have done one Jacuzzi for tourists which is mixed and one for men and for woman for their traditions. Simply a no no for me. out dated and a pity for such renowned hotels. Mind you...Ramadan is a whole month...so whole month without these services!
7.1 Good
Pros: The rooms was good. and the service staff was friendly.
Cons: NA
8.8 Excellent
Pros: The room is comfort, breakfast full of variant, and the staff was friendly
7.9 Good
Pros: clean rooms, friendly staff, good breakfast selection
Cons: Nothing really.....
10.0 Excellent
Pros: All the concept.. food, room, facilities, swimming pool, kids club, the services from all staff.. i love it..
Cons: Nothing
6.3 Good
Pros: location, comfort
Cons: jacuzzi not working, sauna break down swimming pool under maintenance
10.0 Excellent
Pros: Clean and spacious rooms. Comfortable bedding. Friendly staff. While it is located slightly away from the city centre, there are many Go-Jek/ Blue Thunderbird drivers around, hence it is not very inconvenient to travel around.
Cons: Not applicable.
7.5 Good
Pros: Good Breakfast. Comfortable bed. The Loby smelled Nice.
Cons: There was a small cockroach on top of the table where they prepared eggs. The water pressure in the shower was very low. Sound proof between rooms is very poor. Can hear people coughing and their phones vibrating on table.
Best Western Papilio Hotel - Surabaya - Building
9
8.9 Excellent (6,197 reviews)
C$ 53+
Overview Reviews
Modern, stylish and well-equipped, Best Western Papilio Hotel promises international comfort and cutting-edge facilities at an affordable price. Conveniently located in the southern part of Surabaya, Indonesia’s second largest city, the hotel is just 20 minutes’ drive from Juanda International Airport. The sleek tower features all rooms with floor-to-ceiling windows overlooking the city. Guests are offered the convenience of free Wi-Fi and working desks, and corporate travelers can take advantage of a business center and extensive meeting space with state-of-the-art technology. Unwind in the spa and fitness center, or enjoy a relaxing dip with stunning views at the outdoor pool. There is also a children’s pool for younger guests. Mouth-watering cuisine is served at the Mariposa Restaurant, and the lobby lounge is perfect for a daytime coffee or evening drink. For guests seeking a convenient, comfortable stay in contemporary surroundings, Best Western Papilio Hotel has it all.
9.6 Excellent
Pros: Well maintained hotel and super friendly staff!
9.2 Excellent
Pros: It was super luxurious.
Cons: The pool was way too cold for me to swim.
9.2 Excellent
Pros: Nice, clean hotel with a nice pool. Worth the price.
7.5 Good
Pros: Staff very helpful and friendly
Cons: Pillows were terrible. Couldn’t sleep
10.0 Excellent
Pros: Everything
10.0 Excellent
Pros: Great quality of service, warmness and friendliness of the hotel staff.
Cons: None
9.0 Excellent
Pros: Owesome
8.8 Excellent
Pros: The breakfast is excellent. The food is also delicious.
Cons: The floors are too many. I takes time to go down.
6.7 Good
Pros: Very nice staff. Fast food on site. Close to the airport. English tv channels.
Cons: Very very very noisy. I could hear people in the room above moving furniture numerous times a day. The doors and windows are not soundproof thus you can hear various Hall and outdoor noises. I saw dressed up people in the pool. Missing toiletries, no bathrobes. No alcohol at all.
8.8 Excellent
Pros: room is spacious and comfy, good selection of breakfast menu,
Cons: toiletries looks like a repackage item
Novotel Samator Surabaya Timur - Surabaya - Building
10
8.9 Excellent (5,743 reviews)
C$ 58+
Overview Reviews
The 249-rooms Novotel Samator Surabaya Timur features several F&B outlets ranging from Food Exchange Restaurant, Phinisi Pastries Corner, Damsole Bar - complemented by IN-balance spa, wellness center, ballroom and nine functional rooms.
10.0 Excellent
Pros: The architecture and the facility
Cons: Location is far from the center
9.6 Excellent
Pros: Wow - normally I like Novotel, but this was by far the best. We had a suite and everything was just perfect. I want to go back
6.3 Good
Cons: Service n staff not very friendly,check in not ok n our one room is not available...
9.2 Excellent
Pros: Modern hotel and nice pool
7.9 Good
Pros: Good room and food, nice pool area
Cons: The staff handles various things inefficiently, e.g. checkin took us forever, it was the only hotel on our trip that apparently did not accept our debit mastercard (even remote hotels near Bromo did!). We also booked an airport transfer through the hotel in advance and all the details about the flight were already noted down and sent in the email confirmation. We then had to give all the details again upon checkin and the next morning of course nobody knew which terminal, which flight etc. Why give them the details twice if they still don‘t know in the end?? Also, we ordered 2 extra towels by phone- nothing happened. The same when at 8pm we let the room service know (as indicated on the card when receiving your food) that we had finished and they could pick the tray up outside the room. It was still there the next morning. This all just really got on our nerves. After all, it‘s a Novotel belonging to the Accor Group and these things should be done better.
9.6 Excellent
Pros: The bed was very comfortable, the food was great! I recommend the Rawon for lunch or dinner! Staff was very friendly and helpful. Room was always clean
8.8 Excellent
Pros: Overall experience is good. However, it will be good that the restaurant label clearly the food ingredient. We ordered room service (Spaghetti Bolognese) for lunch, understand that most Bolognese is beef but sometimes it could also be replaced by other minced meats. We rang the customer service and they do apologies and change the meal for us immediately.
9.6 Excellent
Pros: Gym in the morning and breakfast!
Cons: Nothing!
8.8 Excellent
Pros: The cleanliness is superb. Love the bedsheet and our room is so comfy.
Cons: Far from mall
8.8 Excellent
Pros: Good staff,clean,good price
Premier Place Surabaya Juanda - Surabaya - Building
11
8.9 Excellent (3,648 reviews)
C$ 57+
Overview Reviews
When you stay at Premier Place Surabaya Juanda in Surabaya, you'll be near the airport, within a 15-minute drive of Royal Plaza Surabaya and Surabaya Town Square. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary at scheduled times.
7.9 Good
Pros: Excellent service from Simon. Massage price is very reasonable. Outdoor movie by the pool with dining facilities.
Cons: Room is small and budget like furnishings.
10.0 Excellent
Cons: Airport shuttle pick up was a bit late...
7.1 Good
Pros: Location good close to the airport.
Cons: Shuttle service cost 3 times more than regular taxi for same distance. Charge pre authorization fee for entire stay on the credit-card when booking online and even if pay cash for entire stay while check in they do not release the money until up to 14 days after check out.
8.3 Excellent
Pros: It is a big and clean hotel very near to the Surabaya airport. The Breakfast was very good. Good value for money.
6.3 Good
Pros: Close to Airport (but you still might need a taxi as shuttle service is very bad)
Cons: Shuttle service is quite useless as it is every 2 to 3 hours, I mean the point of the shuttle in an airport hotel is quite relevant. Due to our flight schedule, we took a Taxi to avoid being 4 hours at the airport and not sleep enough. Dinner is the worst we have had in Indonesia for 3 weeks, food poisoning from dinner, avoid eating here if possible for dinner
10.0 Excellent
Pros: Amazing breakfast with an enormous variety. Lunch Buffet for only 75 IDR, also with enormous variety. Great staff. Very Clean and beautiful place.
Cons: Swimming Pool area has No sun after approximately 12:00. No lock and no toilet paper in the Pool toilet. Massages quiet expensive and only possible in the hotel rooms.
7.5 Good
Pros: It’s only 5minutes away from Juanda airport as morning flight catch up solution
Cons: Shuttle suppossed to be available start from 5am then guest no need to look for a taxi
9.6 Excellent
Pros: The service was friendly and attentive very good
8.3 Excellent
Pros: Location is good, near Airport, Shuttle bus is provided by the hotel. It would be better if the frequency of the bus schedule is more frequent.
Cons: improvement on frequency of shuttle bus to Airport would be helpfull
Hotel Elmi Surabaya - Surabaya - Building
12
8.9 Excellent (3,254 reviews)
C$ 46+
Overview Reviews
With a stay at Hotel ELMI Surabaya in Surabaya, you'll be within a 15-minute walk of Grand City Surabaya and Tunjungan Plaza. Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 7 meeting rooms available for events. A shuttle from the hotel to the airport is complimentary at scheduled times.
7.9 Good
Pros: The room is clean and comfortable. And it located in the center of town, make it easy to travel around.
8.8 Excellent
Pros: The breakfast is great! The legend elmi foods. Especially the “Sop Buntut” must try!
Cons: Iron not included and got charged? Come on!
8.3 Excellent
Pros: Good staff ja good enough swimming pool.
Cons: I wish they will figure out how get a fresh scent to etage lobbies and towels.
9.2 Excellent
Pros: All staff were welcoming. The concierge did great service and the receptionist gave me early check-in as I requested on the previous day. Room service is available at all time but restricted to some service. The hotel is located in the heart of Surabaya, so if you are solo traveller, the mall and nightlife venues are very close to the hotel.
Cons: There were ants on my table and its possible that the previous tenants did not ask to get their dirty dishes removed from the room. Furthermore, my room has the poolside and carpark view. Loud music playing in the morning was coming from that direction but no surprise because it was the morning of the first long weekend.
8.3 Excellent
Pros: Good location, and good foods the hotel for business in town
8.3 Excellent
Pros: Near to Tunjungan Plaza and other attractions. Staff were very helpful.
8.8 Excellent
Pros: Comfortable bed, nice breakfast, and easy check in and check out
Cons: I think they need to renovate bedroom interiors and hallway.
9.2 Excellent
Cons: Good breakfast-nya....
7.5 Good
Pros: -Bed & pillows are soft and comfortable -Staff is helpful and nice -Heater is powerful -Wifi is strong -Room is clean
Cons: -Breakfast choices are limited. -Room is noisy because facing the road. -Room do not provide hair dryer -Tanjung Plaza is a km away from the hotel
8.3 Excellent
Pros: Location, the hospitality of the staff, swimming pool, table tennis, taste of the meals
Cons: Old hotel, need to remove the old carpet
Ts Suites Surabaya - Surabaya - Building
13
8.9 Excellent (607 reviews)
C$ 105+
Overview Reviews
With a stay at TS Suites Surabaya in Surabaya (Wonokromo), you'll be steps from Surabaya Town Square and a 2-minute drive from Ciputra World Mall. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Surabaya? This hotel has facilities measuring 5942 square feet (552 square meters), including a conference center. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
10.0 Excellent
Pros: Next to downtown with cozy environment. Various restaurants surrounding this hotel give you more choices of food
9.6 Excellent
Pros: We stayed here one night in the perfect room with bath tub in the room to relax and get a good night sleep before visting Bromo and Ijen. The bed was very comfy and the room one of the best we ever slept in. Very luxurious. Great idea before visiting the volcanos. Friendly staff also.
Cons: While the room was very 5 star, the room service, breakfast buffet and feel of the TS cafe (different less luxurious style) are not quite at the same level yet.
9.2 Excellent
Pros: Everything ... classy and unique
Cons: Nothing yetapart from busy road access to hotel front.
9.6 Excellent
Pros: Good location to connect mall. Easy access.
Cons: A bit noicy from mall.
6.3 Good
Pros: Staff
Cons: Breakfast, cleanliness, facility
10.0 Excellent
Pros: The staffs and surabaya town square. Good foods
Cons: None
7.9 Good
Pros: Location next to the town square mall was great for food choices and watching movies
Cons: well, the town square mall is rather deserted.
10.0 Excellent
Pros: Breakfast nice setting inside the mall in USA diner style. Authenticly done. Good buffet till 10 am. Because they offer all day breakfast after 10 am you choose from the menu.
Cons: A bit of a backdraw was no pool and no extra beds. We solved it with a bench mattress and they were very helpful providing extra sheets
9.2 Excellent
Pros: The bath tub was really comfortable
9.6 Excellent
Pros: The rooms are big and the location is perfect. There are many restaurants, Bars, etc. Surabaya Town Square. No need to go anywhere by taxi
Cons: They only have the Rain shower. No shower head. Not even in the bath tup. The breakfast could be a bit more variety of food.
Singgasana Hotel Surabaya - Surabaya
14
8.8 Excellent (6,057 reviews)
C$ 57+
Overview Reviews
When you stay at Singgasana Hotel Surabaya in Surabaya, you'll be next to a golf course, a 4-minute drive from Surabaya Town Square and 9 minutes from Tunjungan Plaza. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Guests may use a train station pick-up service for a surcharge, and free valet parking is available onsite.
7.5 Good
Cons: Extending time at swimming pool and 24 hours gym.
6.3 Good
Pros: remote from noise
Cons: too old with less renovation
7.9 Good
Pros: The green view and bird singing sound
Cons: No balcon or terrace that I imagine when I was booked thee room
6.3 Good
Pros: Ambience
Cons: Mattress was aweful Garden, although nice, but plants look poor, need water Hardly someone to find who speaks English
7.5 Good
Pros: The setting.
Cons: The place needs some renovation. Please get rid of the mosquitoes.
5.8 Okay
Pros: Very Nice pool and great breakfast
Cons: It is a bit old in the bathroom and the air-conditioning. Thermostat did not work...and the solution provided was to stop when cold. Poor english some people in Reception. We booked a taxi for the airport in advance without success. Nothing around the hotel. You can not walk
9.6 Excellent
Pros: We always come back here time after time. So peaceful and relaxing right in the city centre. Fantastic pool! Very nice staff. Love this place.
Cons: The food isn't as good as before.
7.5 Good
Pros: Lovely pool , huge comfy beds and delicious food.
8.8 Excellent
Pros: (DINDA-OLY-HIBA) Very professional customer service staff helped me a lot in booking indoor tickets to Jakarta - I congratulate the hotel on these staff and tell them you have been the best in Surabaya
Cons: The hygienist should make sure to put the toilet water cycle of the toothbrush and soap
10.0 Excellent
Pros: Very comfortable and easy hotel resort with friendly staff... Every morning good breakfast.. Great swimming pool and fitness room .. Recommended when You need quietness....
Cons: Little far away from the city centre...
Luminor Hotel Jemursari - Surabaya - Building
15
8.8 Excellent (4,987 reviews)
C$ 48+
Overview Reviews
With a stay at Luminor Hotel Jemursari in Surabaya, you'll be a 3-minute drive from Royal Plaza Surabaya and 6 minutes from Surabaya Town Square. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
10.0 Excellent
Pros: Very strategic place
Cons: None
8.3 Excellent
Pros: Good location
Cons: Parking area to small
10.0 Excellent
Pros: Nice food and beverage
Cons: Parking area for car its too small..
8.8 Excellent
Pros: Good atention. Room are clean.
Cons: Uncomfortable smell in parking area
10.0 Excellent
Pros: Strategic location, near our office
Cons: There is none
5.8 Okay
Pros: the bathroom floor is too slippery to endanger guests
Cons: Barhroom AC
6.3 Good
Pros: Breakfast is good but not serve in good The location is ok due to near of my work location as well
Cons: There is no bell boy in the hotel when arrive and check out while the lobby is high and shall be use staircase to lobby, need special assistance for new comer especially for senior person.
8.3 Excellent
Pros: Great...if u came by car, may be it to dificult to parkirng.
8.3 Excellent
Pros: we were very excited for the food and beverage at the restaurant during breakfast
Cons: the room is very small
7.9 Good
Pros: Strategic location, clean, good hotel.
Cons: Nothing
The Alana Surabaya - Surabaya - Building
16
8.8 Excellent (4,514 reviews)
C$ 57+
Overview Reviews
With a stay at The Alana Surabaya in Surabaya (Ketintang), you'll be within a 5-minute drive of Royal Plaza Surabaya and Surabaya Town Square. Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
9.6 Excellent
Pros: Nice room, AC, food and easy parking.
Cons: Staff needs more training in many areas
7.5 Good
Pros: Free water, cold AC
Cons: The staff is still so in need of training. I leave a large deposit to cover room service and dronks but they never look at the deposit prior to delivering food so i have to pay with cash. So redundant, poorly trained and uneducated. Management should take notice.
8.8 Excellent
Pros: The room n bad so comford
Cons: I like bed room n restaurant
5.4 Okay
Pros: Gym is nice that’s only I can say
10.0 Excellent
Pros: Breakfast is good and many variation
Cons: Parkir space is limited
9.6 Excellent
Pros: nice area for breakfast . variety of food
7.5 Good
Pros: Iike the place
Cons: Nothing
9.6 Excellent
Pros: Comfy room :)
Cons: The food, the potatoes are too hard
10.0 Excellent
Pros: Love the Alana and staff. The food is great, prices are good, rooms are very nice.

Best Surabaya hotels near World Trade Centre

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Sheraton Surabaya Hotel & Towers - Surabaya - Building
1
9.3 Excellent (7,283 reviews)
C$ 109+
Overview Reviews
Experience five-star service and amenities at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, close to shopping, attractions, corporate offices and the convention center, our luxury hotel is the perfect choice for every traveler. Enjoy a host of welcoming amenities, from the spa, tennis courts, golf putting range and outdoor pool to our tempting restaurants, complimentary Wi-Fi, full-service business center and much more. Unwind in style in our well-appointed rooms, each with plush Sheraton Signature Sleep Beds, city views and marble baths filled with pampering products. If a business or social event brings you to our hotel, you'll find our expansive function rooms, comprehensive technology and expert services will make your gathering a sure success. When it's time to explore, many of Surabaya's most famous sites are nearby, from cultural and religious monuments to world-class shopping. No matter what brings you here, we look forward to seeing you at our hotel in Surabaya, Indonesia.
9.2 Excellent
Pros: The bed and pillows were super comfy, the view from my room was great, the staffs were friendly and nice, love the breakfast buffet.
Cons: The bathroom was a bit outdated but worked perfectly fine. But could not use the hairdryer in the bathroom cos no socket to plug it in so I have to use the one near the bed.
7.9 Good
Pros: The staff is extremely helpful although I arrive very late. They make sure that I have all my needs taken care of. Superb choices of breakfast! Absolutely YUMMILIOUS!
10.0 Excellent
Pros: Staff, connection to shopping mall
Cons: Nothing
7.5 Good
Pros: Location
9.2 Excellent
Pros: The location, the mall, the bed, the cleanliness, the facility
8.8 Excellent
Pros: i stayed with mum in a wheelchair. All staff have been very helpful and all smiles. Thanks for the nice stay.
Cons: Property is in need for an upgrade.
9.2 Excellent
Pros: Great location for TP mall; clean room; nice pool.
Cons: It’s definitely not modern; i saw they were already remodeling the upper floors, will be awesome when we come back in a couple years?
10.0 Excellent
Pros: The suite was big, clean and comfortable. Well maintained. The breakfast was better than average. Fresh juice and good coffee. The stuff was very friendly. I can recommend this hotel
8.3 Excellent
Pros: Location...location...location
Cons: Old tired rooms ,old and tired bath room ...with mold everywhere...definitely not worth the high price for me!
Hotel Bumi Surabaya - Surabaya - Building
2
9.2 Excellent (4,181 reviews)
C$ 88+
Overview Reviews
With a stay at Bumi Surabaya City Resort in Surabaya, you'll be within a 5-minute drive of Tunjungan Plaza and Grand City Surabaya. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
6.7 Good
Pros: Friendly staff
Cons: The toilet's flush didnt function properly. Food at coffe house just ok..the coffee machine is not working when i want cup of coffee on the final day of my stay
10.0 Excellent
Pros: The location is great. The staff are friendly and accomodating. The environment gives a feeling away from the city.
Cons: There's nothing really that i could think that i didn't like.
7.1 Good
Pros: Friendly staff
Cons: Toilet flush not function properly
8.3 Excellent
Pros: Wonderful buffet breakfast, beautiful environment, the piano music played in the lobby sounds very pleasant, and good service
Cons: Everything is fine. Just a little bit far away from the airport
9.6 Excellent
Pros: the gym and the pool were awesome
Cons: nothing
10.0 Excellent
Pros: Clean, spacious, reasonable price, good location, friendly and helpful staff
Cons: All good
10.0 Excellent
Pros: The breakfast is just amazing! The food is great, but the atmosphere and the way how they are serving so many different cuisine ( local mostly!) is just shockingly. The restaurant upstairs on 3rd floor serving amazing local dishes! Highly recommend!
9.6 Excellent
Pros: All staff is friendly & room service was good and efficient. The environment makes me feel calm & comfort during the stay. The location is near to Tunjungan plaza & others shop. It is very convenient. Recommended for Honey moon as well.
Cons: All good.
10.0 Excellent
Pros: The best hotel in town..
8.3 Excellent
Pros: Breakfast was good. Even the location is in the heart of the city, it has very relaxing vibe to it.
Cons: The staff forgot to give the deposit money back, so I need to go to hotel again the next day to get the money back.
Hotel Santika Premiere Gubeng - Surabaya - Surabaya - Building
3
9.0 Excellent (5,841 reviews)
C$ 68+
Overview Reviews
With a stay at Hotel Santika Premiere Gubeng - Surabaya in Surabaya (Gubeng), you'll be within a 5-minute drive of Grand City Surabaya and Tunjungan Plaza. Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
7.5 Good
Pros: Location and friendly and assistances staff
7.9 Good
Pros: Hotel staffs are very friendly
Cons: Lobby ceiling is too short and colour is too dark
7.9 Good
Pros: Good location close to train station
8.0 Excellent
Pros: the spa traditional massage is very good
9.6 Excellent
Pros: The location was great for our trip to Bromo. Breakfast was spectacular- worth trip alone.
Cons: Subaraya as a city? Not really. Traffic and more traffic.
8.3 Excellent
Pros: Central location , very good staf and personell. You feel like being home! Staff do their upmost to make your stay comfortable. After several day of stay staff even offer special for breakfast so we are not Bosman with the food. Very generous. We Will be back next Year!
9.6 Excellent
Pros: The staffs at the reception and the doorman were very friendly and helpful, everyone seem so kind, never got those kind of service for a long time in Europe. Indonesian staffs are the kindest. Breakfast were vary. Gym and pool was clean. Nice interior designs. Definitely will come back for the next trip to Surabaya.
Cons: Minor minus was the toilet was a bit old but that’s ok :)
5.8 Okay
Pros: A lot of choice of food on breakfast, friendly staff
Cons: Too many ants in the room, stained bed sheet, smelly blanket. Need to extend the room for one more night and letting staff know about my concern, they changed bedsheet and blanket but still a lot of ants inside the room.
5.4 Okay
Cons: Closing the room door makes a very loud sound. You could not sleep well if the next door go in and out during your nap or sleep time.
8.8 Excellent
Pros: The beds are good, the breakfast is perfect.
Cons: The pool is not very spectacular...
Swiss-belinn Tunjungan Surabaya - Surabaya
4
9.0 Excellent (4,503 reviews)
C$ 72+
Overview Reviews
With a stay at Swiss-Belinn Tunjungan Surabaya in Surabaya, you'll be a 3-minute walk from Tunjungan Plaza and within a 5-minute drive of Grand City Surabaya. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
9.2 Excellent
Pros: Welcoming and helpful staffs, great hospitality throughout the whole stay. Managed to help us arrange all the things that we needed. Thank you so much for the decent experience in Surabaya.
Cons: Dining area could be packed during weekends morning.
9.2 Excellent
Pros: The location & cleanliness
Cons: Towel & Bed pillow ahould upgrade
7.1 Good
Pros: the swimming pool area is good. staff are ok.
Cons: i was staying at the smoking room, the ventilation/exhaust fan was badly installed in the bedding area. should install inside the bedroom. the breakfast area is too crowded and not enough staff to serve/ clean.
7.5 Good
Pros: It was convenient to stay there.
Cons: Breakfast was so so crowded. Not a great experience to start the working day. I found it difficult to adjust the room temperature to comfortable.
6.7 Good
Pros: it is in the city centre
Cons: The EDC does not work The swimming pool open late
4.6 Okay
Pros: Staff were really friendly and couple of them always greeted us by our names.
Cons: We did not like... Breakfast: most of the items were left out cold even at 7 am, staff top up the food and allowed it to flow left and right of the chafing dish they then pick it up with bare hands and if some were "salvageable" they throw it back in, egg station were placed outside which was ok but table was completely dirty throughout the morning even the guy could have cleaned it when he has no order Room: if you got a room facing the Tunjungan Plaza side and you're a light sleeper then you're definitely in for sleepless nights - walls are paper thin, bedsheet had light yellow stains which we informed them but staff got housekeeping to just tidy up the room and did not changed the sheets, they claimed to be a eco-friendly hotel but our towels are changed every single time. Price: for a 3-star hotel, they are quite expensive where soft drinks/coffees are concerned - let alone alcoholic drinks Check-out process: there were some discrepancies to our bill so we asked for the receipts and the gentlemen who was helping us were pulling receipts and papers out from left and right of their counter and that took a long while - totally chaotic. Overall, we wished we had gone somewhere else. But if you're on a budget, this place would be ok for a couple of nights.
9.2 Excellent
Pros: The food was OK. There was very little fruit selection when I arrived for breakfast.
Cons: As above
8.8 Excellent
Pros: Opposite shopping malls, staff was friendly and helpful, hotel was clean, wifi was ok, good value
7.9 Good
Pros: Location
8.3 Excellent
Pros: Good location across the road from a large shopping mall with lots of dining options. The staff were very friendly and made us feel very welcome, especially Silvie in the restaurant. The room was comfortable and had a good view of the city.
Cons: The pool area didn't really have space around it to relax. It was also closed every afternoon and evening for private functions so hotel guests couldn't use it. The lifts are also very slow, especially during peak times like breakfast and dinner. Sometimes the wait was up to 15 minutes to get up to your room.