Good to know
|Distance to city centre||7.0 km|
|"New hotel, all is clean."||(in 32 reviews)|
|"A bit far from shopping mall"||(in 7 reviews)|
|"Room size very good"||(in 32 reviews)|
Time of year
Show reviews that mention
|clean room||in 52 reviews|
|comfortable bed||in 33 reviews|
|excellent service||in 15 reviews|
|good breakfast||in 52 reviews|
|good hotel||in 49 reviews|
|great location||in 27 reviews|
|king-sized bed||in 29 reviews|
|little bit||in 13 reviews|
|modern interior design||in 12 reviews|
|nice modern interior||in 6 reviews|
|nice staff||in 42 reviews|
|room size||in 51 reviews|
|room very nice||in 60 reviews|
|smells so badly||in 3 reviews|
|surabaya||in 7 reviews|
Great rooms and service from the staff, extra large king size bed was like sleeping on a cloud and the cushions were super lux.
Food for room service was a little lack lustre for the price.
Check in was very fast, room was available 3 hours prior regular check in time without charge.
On the carpet in our room was a very big dirty and smelly spot, looked like coffee or something else. We asked the staff toplesse clean it as it was huge, smelly and not acceptable. During our 5 day stay, the are not able to clean this up. In addition we continuously we had to ask the staff to remove the dirty towels as thy always let them lay on the chairs or floor. Also, we had every day just one set of towels in our room, no body recognize we are a couple and both of us need a towel. On 2 days we need to wait 10 minutes to get a seat in the breakfast area. Same happened to our friends traveling with us. We really need to call on a daily base to the reception and call the housekeeping due to a lot of complaints. The lobby bar is nice but often it was not possible to get a seat, as many people just sitting there and smoking without ordering drinks or foods. The Hotel Spa staff offering extra services during massage for 1 Million IDR ... this offer was really surprising in a high class hotel in a Muslim country. A day before we leave, they offered us to change the room, why not immediately ? The Manager promised a upgrade on next stay when I mentioned to write a review at booking.com . Things like this are not acceptable for a 4 or even 5 star hotel with high class standard. We had another reservation which we cancelled now due to the above. We made in the past always good experiences here but looks like something changed and this was definitely our last staff at the Vasa Hotel SURABAYA. There are too many nice high class hotels for similar prices to accept things like this.
Comfortable and clean
Uncomfortable and bad layout room.
Value for money
Convenient and clean
One of the newest five-star hotels in West Surabaya, Vasa Hotel Surabaya is a haven of refined luxury and chic, modern sophistication. Perfectly located near the highway and only 30 minutes from SUB Airport, our hotel is within easy reach of the citys most prestigious corporations, attractions and upscale shopping, restaurants, and nightlife.A stunning showcase of contemporary design and luxury, the 388 rooms, suites and apartments offer a resplendent sanctuary in the heart of West Surabaya. Within each unit, elegant furnishings and curated artwork create a sense of private, residence-style sophistication. Each room is thoughtfully accented with superb amenities, plush bedding, a comfortable couch and large floor-to-ceiling windows. All accommodations offer more living space than standard rooms in Surabaya and are equally suitable for short- and long-term stays. Boasting first-class meetings rooms and personalised event planning and catering, Vasa Hotel Surabaya is the perfect location for business gatherings in West Surabaya. Combining the best in Indonesian cuisine with flavours from around the world, we offer an enticing array of restaurants. From a sumptuous buffet to an authentic Chinese restaurant, our skilled culinary team welcomes travellers to explore a variety of gastronomy crafted with only the finest and freshest ingredients. An innovative blend of business with pleasure, Vasa Hotel Surabaya will surpass your guests expectations of style, comfort and service.
based on 5,855 reviews
Things to Know
- Friendly atmosphere
- Clean rooms
- Modern Hotel
- Comfortable beds
Policies vary by room type and provider.
Reviews about Vasa Hotel Surabaya
Most Popular Landmarks
- Surabaya Town Square 3.7 km
- Surabaya Zoo 4.4 km
- Mpu Tantular Museum 4.5 km
- Royal Plaza Surabaya 4.8 km
- BG Junction 5.1 km
- Tunjungan Plaza 5.3 km
|Surabaya Juanda||14.1 km|