Good to know
|Distance to city centre||2.1 km|
|Nearest Airport||Surabaya Juanda|
|Distance to airport||14.4 km|
|"Great breakfast, excellent staff!."||(in 80 reviews)|
|"room so clean, so comfortable, etc"||(in 85 reviews)|
|"Excellent staff & Service."||(in 76 reviews)|
|"Just that I was not able to turn of the AC."||(in 6 reviews)|
Time of year
Show reviews that mention
|bit old||in 20 reviews|
|breakfast was good||in 112 reviews|
|comfortable bed||in 58 reviews|
|executive lounge||in 4 reviews|
|friendly staff||in 100 reviews|
|good food||in 32 reviews|
|good location||in 59 reviews|
|good service||in 34 reviews|
|japanese restaurant||in 4 reviews|
|need renovation||in 4 reviews|
|nice hotel||in 63 reviews|
|pillow is soft||in 4 reviews|
|room is big||in 116 reviews|
|shuttle bus||in 21 reviews|
|surabaya||in 17 reviews|
|tunjungan plaza||in 15 reviews|
|turn off the ac||in 7 reviews|
Great staff. Clean and comfortable.
Quick check in, thanks to Mr Tiar and team (we also got cute tedy bear and our children really love it). Spacious room, the bed extra comfy, thanks to Mr Soleh and Mrs Linda for make up our room. There were shuttles to Sogo Tunjungan Plaza every hour from the hotel. So many various breakfast, thanks to Mr Romadhon and team for your hospitality.
This is my second time staying at this hotel. I would say the room is very comfortable. I included breakfast during my first stay n it was really good.
Everything is just perfect
Top service, room service good able to fulfill our request. Room sparkling clean.
The location and the view from the room were fantastic, we booked 2 rooms and made some mistake when booking, hotel staff helped me out before we checked in, good service!
One of the room was smelly(*_*) We had a dinner at the hotel, we waited for over 30 mins after ordering...my friends were almost getting mad Σ（ﾟдﾟlll）
Surrounded by some of Indonesia's most celebrated attractions, JW Marriott Hotel Surabaya is a luxury haven in a vibrant travel destination. Experience 5-star accommodation in one of our 407 beautifully appointed rooms, including 145 twin bed rooms and 23 Apartments for extended stays. Stay in the heart of the city's bustling shopping and business district, just minutes from superb attractions, including Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan monument and Sanggar Agung Temple. Indulge in delectable Japanese, Chinese and French cuisine in our four distinctive restaurants. Celebrate and succeed in versatile meeting and event space with custom catering and expert planning. With ample self-parking space, health club facilities, an outdoor pool, 24-hour gym and massage treatment, JW Marriott Hotel Surabaya offers the perfect blend of comfort, relaxation and style for your visit to Indonesia.
based on 9,227 reviews
Things to Know
- Friendly atmosphere
- Clean rooms
- Nice building
- Luxurious Hotel
Policies vary by room type and provider.
Most Popular Landmarks
- BG Junction 0.5 km
- Tunjungan Plaza 0.7 km
- Grahadi 1 km
- Joko Dolog Statue 1 km
- Sharp Bamboo Monument 1.3 km
- Surabaya Plaza Shopping Mall 1.6 km
|Surabaya Juanda||14.4 km|