Value for money
Distance to city centre
Distance to airport
|"Most helpful and friendly staff 24/7."||(in 65 reviews)|
|"excellent breakfast; very good selection"||(in 73 reviews)|
|"Excellent Breakfast and vefy good location."||(in 35 reviews)|
|"I always love JW Marriot."||(in 2 reviews)|
|"hotel building a little bit old."||(in 5 reviews)|
|"The traffic to the hotel"||(in 22 reviews)|
|room was great||in 148 reviews|
|great breakfast||in 145 reviews|
|staff are friendly||in 131 reviews|
|great location||in 77 reviews|
|great hotel||in 73 reviews|
|comfortable bed||in 69 reviews|
|service is very good||in 50 reviews|
|tunjungan plaza||in 33 reviews|
|executive lounge||in 27 reviews|
|breakfast was good||in 24 reviews|
|little bit||in 22 reviews|
|free shuttle||in 17 reviews|
|good quality||in 13 reviews|
|swimming pool||in 11 reviews|
|jw marriot||in 7 reviews|
|sauna and jacuzzi||in 7 reviews|
|restaurants in the hotel||in 4 reviews|
The location is Great near the Plaza Tunjungan which is the shopping district of Surabaya. The hotel itself is located 5 minutes from District Court of Surabaya. It made me easier to attend court hearing. Right in front of the hotel there is a small restaurant called "Rawon Setan", famous for its outstanding yet cheap beef soup.
I did not like how they convert USD to IDR above their own given rates. I saw in the front desk that 1 USD = IDR 8950, but the receptionist made the conversion USD 1 = IDR 10,000 without consulting with me.
Situated in Surabaya, JW Marriott Hotel Surabaya is an easy drive from Ampel Mosque and provides on-site parking. It features a fitness center, as well as a Jacuzzi, a free shuttle service and an outdoor pool.
There are a range of facilities available to those staying at JW Marriott Hotel Surabaya, including sauna, 24-hours room service and car hire. Multilingual staff are available to assist with organizing tours and activities, and an express check-in/check-out facility is offered for convenience. It also offers superb options for business meetings and events.
All the elegant rooms at the hotel provide a mini bar, plus all the essentials for a comfortable stay. Each provides its very own bathroom with a hair dryer, bathrobes and slippers.
The hotel's fine dining restaurant features a terrace. In the evening, guests are welcome to wind down in the comfortable lounge bar.
Pasar Turi Train Station and Gubeng Station are within walking distance of JW Marriott Hotel Surabaya. Plaza Tunjungan and BG Junction are a short walk away.
based on 497 reviews
Value for money
Policies vary by room type and provider.
Guests with existing JW Marriott Hotel Surabaya reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at JW Marriott Hotel Surabaya for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
JW Marriott Hotel Surabaya is located at Jalan Embong Malang 85-89, 2.1 km from the centre of Surabaya. BG Junction is the closest landmark to JW Marriott Hotel Surabaya.
Check-in time is 2:00 PM and check-out time is 12:00 PM at JW Marriott Hotel Surabaya.
Yes, JW Marriott Hotel Surabaya offers free Wi-Fi.
Yes, JW Marriott Hotel Surabaya offers free parking.
No, JW Marriott Hotel Surabaya does not offer free airport shuttle service.
JW Marriott Hotel Surabaya is 14.4 km from Surabaya Juanda. JW Marriott Hotel Surabaya is 74.1 km from Malang.
No, pets are not allowed at JW Marriott Hotel Surabaya.
Yes, JW Marriott Hotel Surabaya has a pool on-site.