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Hotels near Syracuse Hancock Airport

Hotels near Syracuse Hancock Airport

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Hancock Intl (SYR) - Syracuse, NY, United States
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Best hotels near Syracuse Hancock Airport

Cleanliness
9.6
Comfort
9.5
Facilities
10.0
Location
8.7
Overall
9.0
Overall 9.2 Excellent
Based on 287 reviews
Cleanliness
9.6
Comfort
9.5
Facilities
10.0
Location
8.7
Overall
9.0
Cleanliness
9.5
Comfort
9.4
Location
8.6
Services
9.4
Staff
9.2
Cleanliness
9.0
Comfort
10.0
Facilities
10.0
Location
9.0
Overall
9.0
Cleanliness
9.7
Comfort
9.6
Location
8.6
Services
9.4
Staff
9.6
Cleanliness
9.8
Comfort
9.4
Location
8.7
Services
9.8
Staff
9.8
Cleanliness
9.5
Comfort
9.5
Location
8.9
Services
9.3
Staff
9.5
Cleanliness
9.5
Comfort
9.4
Location
8.3
Services
9.3
Staff
9.3

Excellent 10.0
Pros: Loved how close to the airport it was.
Cons: Not their fault being so close to the airport but the planes landing were noisy
Excellent 10.0
Pros: Room looked like brand new. Parking by room entry door. Room inside Nice breakfast. Not a full one but still can’t Due to C-19
Cons: NOTHING. Best we have stayed in In a long time.
Excellent 10.0
Pros: I liked having a restaurant right there. No skimping on amenities, and very clean without yucky disinfectant smell.
Cons: N/A
Excellent 9.0
Cons: NA
Excellent 9.6
Excellent 9.0
Pros: We needed a hotel by the Airport. This was an excellent room for the Price. Clean and comfortable
Excellent 10.0
Pros: Room is clean and well maintained.
Excellent 9.0
Pros: Person at desk during check in was great
Cons: Bathroom had a slight odor. Otherwise, I would give it a 10
Excellent 10.0
Pros: Checking in was such a breeze! The receptionist was super friendly. It seemed as though it was run by a small family which made our stay that much nicer. Also, they had a wall where you can pin where you were from... honestly the coolest part.
Cons: I wish they had an HDMI cord to plug your laptop in so you can use your own laptop to stream your own shows. Also, I wish they had a better recommendation as to where to eat for those coming out of town besides the bar attached to the hotel.
Excellent 10.0
Pros: Staff was friendly and hotel was very clean!ifnthey put in a hot tub it'd be perfect!
Cons: None what so ever
Excellent 9.0
Pros: Very clean, modern, up to date.
Excellent 9.0
Pros: it was clean and very quiet in the night time. I had the opportunity to meet the owner and carried on a very nice conversation.
Cons: Nothing.
Excellent 10.0
Pros: Very clean hotel
Cons: No
Good 6.0
Pros: Kindness of staff
Cons: The quality of products offered at breakfast.
Excellent 10.0
Pros: Location, cleanliness, breakfast options
Cons: Our room is across the fire pit.... the customers that night were a bit loud at 11:30 p.m.
Sleep Inn & Suites Airport - East Syracuse
Rated #1
9.2
Excellent 9.2
Based on 287 reviews
Details
Reviews
C$ 143

Cleanliness
9.5
Comfort
9.5
Facilities
10.0
Location
9.0
Overall
10.0
Overall 9.2 Excellent
Based on 247 reviews
Cleanliness
9.5
Comfort
9.5
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
9.4
Comfort
9.2
Location
8.9
Services
9.1
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
6.0
Overall
10.0
Cleanliness
9.5
Comfort
9.5
Location
9.0
Services
9.4
Staff
9.3
Cleanliness
9.9
Comfort
10.0
Location
8.9
Services
8.9
Staff
9.6
Cleanliness
9.7
Comfort
9.6
Location
9.1
Services
9.5
Staff
9.6
Cleanliness
9.7
Comfort
9.6
Location
9.1
Services
9.7
Staff
9.6

Excellent 10.0
Pros: The room was great, and the free Wifi signal was sufficient that I could work in the room after I arrived in anticipation of meetings I had scheduled for the weekend. On the last day of meetings, I had to check out at 7PM. When we finished at noon I had work to complete before leaving the Syracuse area. The building I was in was scheduledto close, and I returned to the hotel, and was allowed to work in the lobby area at a table for 2 1/2 hours to complete my work before returning to Rochester. The staff was great!
Cons: The store had been pretty cleaned out of stock when I went to see about buying myself a couple of goodies, but there was supply to choose from....so to answer the question, this was a minor detail.
Excellent 8.0
Cons: I was not given the room i booked .
Excellent 10.0
Pros: Everything was wonderful!
Excellent 10.0
Pros: Always friendly staff and clean
Excellent 10.0
Pros: The cleanliness of the hotel and the staff is amazing highly recommend
Poor 1.0
Pros: New and clean
Cons: We booked a king room online and we were told that all they had was queen beds upon check-in. After my credit card had already been billed. It was later in the evening and the clerk at the desk told us that’s all she had we could take it or leave it.
Excellent 8.0
Pros: It was easy to find as we got there late and the staff was incredibly friendly to us.
Cons: It was a little expensive, but we booked same day so we were expecting it to be a little more than planned.
Excellent 10.0
Pros: Proximity, friendliness of staff and the price .
Cons: Breakfast needs more variety
Excellent 10.0
Pros: They had smores for us.
Cons: no
Excellent 9.0
Pros: New, clean and spacious
Cons: Pool ridiculously small
Excellent 9.1
Pros: Very easy to locate in East Syracuse, just 15 minutes away from the University. Hotel is like-new and the suites are gorgeous. Beds, bathrooms, and amenities are stellar. Hotel was very quiet for being near the airport. Breakfast was great.
Cons: The suites don't have dividing doors, so prepare for limited privacy if travelling with multiple people. Also, they only give enough complimentary bath product for one individual user.
Fairfield Inn & Suites by Marriott Syracuse Carrier Circle - East Syracuse
Rated #2
9.2
Excellent 9.2
Based on 247 reviews
Details
Reviews
C$ 167

Cleanliness
8.9
Comfort
9.0
Facilities
8.4
Food
0.0
Location
8.8
Overall 8.9 Excellent
Based on 442 reviews
Cleanliness
8.9
Comfort
9.0
Facilities
8.4
Food
0.0
Location
8.8
Cleanliness
8.8
Comfort
7.2
Facilities
8.5
Food
0.0
Location
9.2
Cleanliness
9.0
Comfort
9.1
Location
8.8
Services
8.7
Staff
9.2
Cleanliness
7.3
Comfort
9.3
Facilities
8.0
Location
9.3
Overall
9.3
Cleanliness
9.5
Comfort
9.5
Facilities
8.0
Location
8.5
Overall
9.5
Cleanliness
9.0
Comfort
9.0
Location
8.8
Services
8.8
Staff
9.3
Cleanliness
8.6
Comfort
8.8
Facilities
10.0
Location
8.8
Overall
10.0
Cleanliness
8.6
Comfort
8.6
Facilities
8.5
Location
8.6
Overall
8.7
Cleanliness
9.1
Comfort
8.6
Location
8.6
Services
8.4
Staff
8.8

Good 7.0
Pros: Clean bedding and bathroom. Ok bed. A few items to choose from for grab and go breakfast.
Cons: Old, well used suites that smell like old apartment building. Indeed, judging by receptionist's comments quite a few people live there full time. Kitchen area and cabinets were not cleaned well and overall kitchen and living room felt dirty. A/C is located in the bedroom and was extremely noisy so no ability to sleep with it on.
Excellent 9.0
Pros: Spacious and clean. Very nice staff.
Excellent 9.0
Pros: Evelyn who greeted us was friendly and helpful. We liked the layout of the king suite. We liked the outdoor area. Pool not ready yet and too cool but grill and tables very attractive area.
Cons: No hot breakfast (assuming still Covid related) and choices weren't that great. Also stairwells smelled like smoke
Excellent 9.0
Pros: Convenient, quiet location; very nice, helpful, and professional staff; has all the amenities you need; comfortable beds; reasonably priced; 24-hr coffee/tea station; gym; outdoor sitting area
Excellent 9.0
Pros: Excellent, quiet location. Suite was spacious and comfortable. Clean. Staff was pleasant and helpful. It was a perfect place for a short get away. Easy on and off the highway.
Cons: Although overall clean, some attention to detail was lacking. Ie. bathroom floor, inside dishwasher.etc. Also, Understanding that the hotel was still under Covid restrictions, breakfast was not surprisingly lacking. Mostly wrapped, processed snack foods. Hopefully when things open up fully this will improve. I give them credit for trying to provide something.
Excellent 9.0
Pros: The entire staff was fabulous. The suites were immaculate and everyone was very friendly. Housekeeping continually went out of their way to help. Definitely going to be a repeat customer and highly recommend to friends and family!
Cons: Everything!
Excellent 8.0
Pros: Exempted stay style. Mostly quite. Nice staff. Nothing fancy just a clean safe room.
Cons: Outdated, many small things broken. Weird little noises. Overall fine
Excellent 10.0
Pros: The staff was absolutely wonderful and they had a fun banter with guests. The kitchenette was more than I could wish for and IT HAS AN OVEN 😄.
Cons: I loved everything.
Good 7.0
Pros: I like that it have a separate bedroom from the living room and kitchen area
Cons: The first room we received had mold all over the wall next to the fridge. And then the next room when we woke up the next morning there where ants all over the floor coming out from the molding
Excellent 10.0
Pros: The entire staff was wonderful and friendly. We felt safe and was pleasantly surprised with the amount of offerings for the included breakfast. Having complimentary use of a washer and dryer was much appreciated. This is now our go-to place to stay.
Excellent 8.0
Pros: The thoughtfulness of having washers and dryers, for use, is always special. Prevents me from having to wash clothes upon my arrival home.
Cons: Some guests did not wear masks
Poor 1.0
Pros: Notthing
Cons: Staff
Good 7.0
Pros: The location was great, and the staff was very accommodating.
Cons: I woke up to a swollen, inflamed neck, and it appeared that I was bitten by something. I later found a fire ant in the kitchenette area, so I assumed that was the culprit. The air conditioning wasn’t working properly, and needed to be serviced.
Excellent 10.0
Pros: The staff and the room. Spacious and clean room and very staff
Cons: I wish it’s closer to where my son lives
Excellent 9.6
Excellent 9.0
Pros: Very accommodating. We had a last minute hiccup and had to bring our kids and they upgraded us to a larger room so everyone was comfortable during our stay
Cons: Nothing against the hotel, but covid kept them from serving the full meals they normally would. I would've liked to experience that.
Okay 5.0
Pros: Comfy huge
Cons: The room I ordered was not available so I got an upgrade. But that room was also not exactly clean. I had old food and milk I had clean out of the refrigerator. These one bedroom door did not close or lock. One of the tv remotes didn't work.
Excellent 10.0
Pros: Huge suites, friendly staff, a working business office and free newspapers!
Cons: n/a
Excellent 8.0
Pros: It is a quiet hotel. I do work in my room most times when I travel and this one has good internet and is quiet
Cons: The water drainage needs to be fixed. Very slow flushing and tub drains.
Excellent 10.0
Pros: The large spacious suites and the full kitchens as well as the exercise room.
Cons: Everything was great!
Excellent 10.0
Pros: Clean and awesome staff
Excellent 10.0
Pros: Everything about this hotel is great and I travel a lot!
Cons: One of the treadmills didn't work and the printer for the guest computer also didn't work.
Good 7.0
Pros: Staff is friendly and helpful. Rooms are large. Better than average breakfast
Cons: We booked 3 rooms one was not a clean it had a red handprint on the door.
Good 7.0
Pros: The suite was very nice and roomy as was bathroom. Lots of tv channels. Loved outdoor pool and grill area.
Cons: Trash was not removed from room prior to check in.
Good 7.0
Pros: Having a larger than average suite with a full kitchen when traveling is great!
Cons: My room smelled terribly of the last guest's food and their dog or whatever other animal they were traveling with. I had to keep my windows open the whole time, due to the smell.
Poor 1.0
Pros: there was nothing that I liked about this hotel
Cons: the cleaniliness of the hotel bathroom and sheets. Also the hotel is suppose to be smoke free but it had an overwhelming smell of smoke. The TV in the bedroom did not work nor did the phone. The front office clerk was too busy talking with a friend
Poor 1.0
Pros: Nothing
Cons: Worst hotel ever stayed. The bed is so soft and the sofa bed is much much worse. You literally sleep on the sofa springs.
Mediocre 3.0
Pros: Motel had rooms available the night we stopped
Cons: Very thin walls, lots of noise from people in hallway and adjacent rooms all night Free breakfast was so-so Internet appeared to be intermittent TV in bedroom had no signal, non-working TV in living room worked but sofa very uncomfortable
Good 7.0
Pros: The rooms where great size and the staff was extremely friendly.
Cons: The halls had a bad odor and the breakfast was not mediocre.
Good 7.0
Pros: The location is good. The rooms are big.
Cons: Breakfast is sparse. Evening reception is sparse. Cleanliness is a big issue now for this hotel, which has turned into a contractor/ long term hotel. Rooms need a big refresh. I used to look forward to staying here; not so much now.
Good 7.0
Pros: The location and the size of the rooms plus the kitchen.
Cons: Renovation to hotel created confusion. Asked for quiet room only to hear neighbors across the hall go in and out continually. Counter tops were dirty. Grease on refrigerator and stove. Second time in row getting a dirty room.Getting worried about hotel.
Good 6.0
Pros: Friendly staff, cozy room
Cons: Smelt like smoke in the bathroom
Okay 5.7
Pros: Large room. Breakfast has protein. Good location. Relatively quiet.
Cons: First room reeked of smoke. Smoke in hallway in morning. Second room's HVAC didn't work right. Dust everywhere. This place has better rooms but I didn't get one.
Excellent 10.0
Pros: Enjoyed the evening snacks and beverages in their dining room. Many people hang out there while eating and you feel included and can meet people.
Good 7.0
Pros: Friendly staff, size of room, social hour served dinner/beverages, location from highway & great hot breakfast!
Cons: Bathrooms could use a bit of a refresh although they were very clean.
Excellent 9.7
Pros: The comfort, peaceful setting.
Excellent 10.0
Pros: nice big room with separate bedroom and full kitchen
Cons: booking.com had the wrong email address for a reservation, and it became a two hour headache
Excellent 10.0
Pros: Room was clean and close to downtown for the race. Staff was very cheerful and very helpful.
Excellent 9.7
Pros: Like a small apartment. Separate bedroom, living and kitchen area. Clean, good maid service. Great for an extended stay if needed. Not sure of prices for a longer stay, for a few nights, similar to other hotels. Free breakfast and some snack food at 5:30 pm social hour. Free laundry facilities.
Cons: Small and limited fitness room.
Excellent 8.0
Pros: The size and functionality of the room.
Cons: When myself and my guest arrived, there was NO ONE at the front desk to greet us. It took more than 10 minutes for us to find someone to help us. When the front desk person arrived, they were less than courteous to myself and the rest of the line up waiting to talk to someone. I felt as if our check in was rushed and that the inconvenience that I felt while waiting was not properly addressed.
Excellent 9.7
Pros: Enjoyed swimming laps in their clean pool Nice assortment of foods for breakfast Clean, quiet rooms
Excellent 10.0
Pros: Great customer service from Heather at front desk. Fixed a reservation problem quickly and pleasently.
Cresthill Suites Syracuse - East Syracuse
Rated #3
8.9
Excellent 8.9
Based on 442 reviews
Details
Reviews
C$ 164

Cleanliness
9.0
Comfort
9.0
Facilities
8.6
Location
8.9
Overall
8.6
Overall 8.8 Excellent
Based on 266 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
8.6
Location
8.9
Overall
8.6
Cleanliness
9.0
Comfort
8.9
Location
8.9
Services
8.9
Staff
9.1
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
8.8
Location
9.0
Services
9.0
Staff
9.2
Cleanliness
8.9
Comfort
9.1
Location
8.4
Services
8.6
Staff
9.5
Cleanliness
8.9
Comfort
9.2
Facilities
8.0
Location
9.2
Overall
8.0
Cleanliness
8.2
Comfort
8.5
Location
8.5
Services
8.3
Staff
8.5

Excellent 8.0
Pros: Glad to see gluten free options
Cons: Location was remote
Excellent 8.0
Cons: Pool was closed, should be known in advance that the pool was going to be closed. Had I known the pool was going to be closed i may not have stayed there.
Excellent 8.0
Pros: Checking in was easy. Breakfast choices were good. The staff was wonderful! And it was quiet.
Cons: There was nothing we didn’t like.
Okay 4.0
Pros: Location
Cons: A lot of stuff there was a lot of hair in the shower that’s awful disgusting , dust on every counter . Mirrors not cleaned properly. Won’t be staying here ever ever again
Good 7.0
Cons: Not having a microwave in the room. And not having a full size coffee maker. And the pool not being open. At other hotels the pool is open.
Excellent 10.0
Pros: It was sparkling clean and quiet.
Cons: Nothing. It was fantastic!
Excellent 10.0
Pros: Friendly staff and clean.
Cons: I was charged on my credit card but they couldn¿t find my reservation however we got it fixed and they should be refunding me soon
Excellent 10.0
Cons: They didn¿t have information about the pool being closed until further notice.
Excellent 8.0
Pros: The room was very spacious, the staff was extremely friendly.
Cons: I wish there were more of a variety for breakfast.
Poor 1.0
Pros: Nothing
Cons: The staff was rude and stole my money
Good 7.0
Pros: Location, cleanliness
Cons: The bed was horrible. I’ve stayed in terrible hotels with infinitely better more comfortable beds. This was disappointing as otherwise everything was great
Excellent 10.0
Pros: Neat, clean, friendly and courteous staff
Excellent 10.0
Pros: The friendly staff.
Cons: Everything was great!
Excellent 8.0
Pros: It was close to the event we were attending and was reasonably priced and had a fantastic breakfast.
Cons: The street noise at night was very loud and annoying. I sleep hard and was awoken twice.
Excellent 10.0
Pros: Everything! Will recommend this hotel to everyone and will book this hotel on my next trip to Syracuse.
Cons: No
Excellent 9.0
Pros: The accommodations were very good. The rooms were of a nice size and clean.
Excellent 10.0
Pros: This hotel is modern, clean, and the staff was great. The pool was heated which is great because its cold in Suracuse
Cons: Not having a microwave in the hotel room was a big problem for me however I would stay there again.
Excellent 9.0
Pros: Clean, modern, comfortable, friendly staff
Good 6.0
Pros: great breakfast and staff
Cons: I booked this hotel because Hampton inn's have hot tubs to enjoy while the kids swim. No Hot Tub. Also this Hampton inn doesn't have drinks in the evening. They did charge nearly TWICE what comparable hotels charged.
Okay 5.0
Pros: The breakfast and staff were great. Everything worked and looked nice enough.
Cons: The hotel does NOT have a hot tub! Very disappointing. This Hampton also does NOT include Complimentary Drinks in the evening. However they did Charge $$ as much as the better hotels. (Sarcasm) First time I stayed at a Hampton and walked away unhappy.
Excellent 8.5
Pros: Cost and breakfast was pretty good.
Cons: Room had no chairs or couch. Were told because we booked thru outside company we were given the worst rooms available
Hampton Inn & Suites Syracuse/Carrier Circle - East Syracuse
Rated #4
8.8
Excellent 8.8
Based on 266 reviews
Details
Reviews
C$ 166

Cleanliness
9.3
Comfort
8.8
Facilities
9.2
Location
8.9
Overall
9.4
Overall 8.9 Excellent
Based on 77 reviews
Cleanliness
9.3
Comfort
8.8
Facilities
9.2
Location
8.9
Overall
9.4
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
9.5
Overall
9.5
Cleanliness
9.4
Comfort
8.8
Location
8.9
Services
9.1
Staff
9.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
8.0
Facilities
9.5
Location
9.5
Overall
9.5
Cleanliness
9.6
Comfort
9.6
Location
9.6
Services
9.5
Staff
9.6
Cleanliness
8.5
Comfort
8.0
Facilities
10.0
Location
7.5
Services
7.5
Cleanliness
8.1
Comfort
7.5
Location
7.5
Services
8.1
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0

Okay 5.0
Pros: Room was adequate, though probably not really worth the price. The music and personalized greeting on the TV was a nice touch.
Cons: Hallway smelled foul the entire stay. The dressers are quite worn and in need of updating. No housekeeping still. The bed creaked anytime we moved in the slightest.
Excellent 10.0
Pros: Breakfast was perfect. Staff was amazing at check in.
Cons: The pool wasn't open 😭😭😭
Okay 5.0
Pros: The location was convenient
Cons: The rooms did not look like the pictures on the website, there was a bunch of ants in the room, you had to walk to the desk for everything
Excellent 10.0
Pros: Everything was wonderful and so comfy. My wife and I enjoyed the comfortable bed and the calm and serene atmosphere. The staff when I arrived even called by name before I even checked in. That is a first! Amazing.
Cons: Nothing I could think of.
Excellent 9.0
Pros: Everything
Cons: Everything was perfect,!
Excellent 8.0
Pros: Bed was very comfortable
Cons: Nothing was open...pool, fitness room, bistro.
Excellent 8.0
Cons: Make sure you wear your mask and gloves and be safe and if you are sick stay home
Excellent 10.0
Pros: Pleasant and helpful staff. Cleanliness and location.
Cons: Everything was great.
Excellent 10.0
Pros: It was quite
Cons: Yes the first floor had ants
Excellent 9.0
Pros: Clean, nice room. Pool and fitness room were appreciated.
Cons: No free breakfast? I didn't know it was a company-wide policy. The manager that morning who told me (on Aug 20) seemed to be geared up for an argument when I asked him about the courtesy breakfast. It's not THAT important to me, thank you very much.
Excellent 10.0
Pros: Awesome checkin staff. Great booking and stay experience
Excellent 10.0
Pros: The room is nice
Cons: I booked for 2 days but wasn't able to come the 1st day so they cancelled my 2nd day even though they charged me for that 1st day. It's a good thing there was still room available when I rebooked that 2nd day
Excellent 9.4
Pros: I loved their outdoor patio and pool. Our room was pretty cozy and most importantly clean. The staff was pleasant and if I ever go back to Syracuse, I'd stay there again.
Cons: I was expecting a different kind of breakfast, but they had a variety of sandwiches and vegetarian options to choose from.
Good 7.7
Pros: Lobby was bright and inviting. Pool was large enough for laps and the whirlpool was nice. Our room had a balcony which was very nice. Room was clean. It seemed a bit on the small size but there was a sleeper sofa.
Cons: The bed was nice when you were on to of the covers but when under them, the bed felt like a board. Pillows didn't hold their shape well.
Excellent 9.7
Pros: it was conveniently located for an overnight stay on a long driving trip.
Cons: The bed was a bit too hard for me, but my husband was happy and slept well,
Excellent 8.5
Pros: Staff was very friendly and helpful (switching our room when a more desirable one was available, quickly replacing our broken hair dryer within a matter of 5 min). Hotel lobby is very modern.
Excellent 10.0
Pros: Amazing hotel!! My friends and I stayed here while on a shopping trip to Destiny USA from Canada. The location was excellent, not right on the highway and in a quiet location. Still only 12 minutes away from mall. The staff were so friendly and helpful! The rooms were clean and nice, it was the only hotel that I could find in the area that had two queen beds in a room for our group of four. The beds and pillows were so comfortable! The restaurant in the hotel was reasonably priced and had healthy options. We will always be staying at this hotel during our yearly visit to Syracuse!
Courtyard Syracuse Carrier Circle - East Syracuse
Rated #5
8.9
Excellent 8.9
Based on 77 reviews
Details
Reviews
C$ 178

Cleanliness
9.1
Comfort
9.0
Facilities
9.0
Location
8.7
Overall
10.0
Overall 8.7 Excellent
Based on 127 reviews
Cleanliness
9.1
Comfort
9.0
Facilities
9.0
Location
8.7
Overall
10.0
Cleanliness
9.1
Comfort
8.7
Location
8.8
Services
8.9
Staff
8.7
Cleanliness
8.7
Comfort
9.2
Location
8.6
Services
8.9
Staff
9.0
Cleanliness
9.3
Comfort
9.3
Location
8.9
Services
9.3
Staff
9.1
Cleanliness
9.6
Comfort
9.6
Facilities
9.0
Location
8.5
Overall
10.0
Cleanliness
9.4
Comfort
8.9
Location
8.3
Services
9.7
Staff
9.2

Excellent 8.0
Cons: Elevator very slow and one was inoperable was
Excellent 8.0
Pros: Beds and room setup
Cons: Prices of snacks
Excellent 8.0
Pros: Hot breakfast swimming available clean properly and easy access to highway
Cons: Swimming only 30 minutes allowed outdoor fire pit not on weather was appropriate for it
Okay 4.0
Pros: Staff
Cons: The breakfast, there was no breakfast on Sunday . Only a half hour at a time in the pool. Time cut short in the half hour time as one family coming out later us going in late then they didn’t give us extra time to allow for the lost time as the next family was coming in
Excellent 10.0
Pros: Was good
Cons: Lack of towels
Okay 4.0
Pros: The breakfast was good for what they had there is very little on the menu and they took away 2 items when i went to order...also the whole issue with the pool is rediculous they need to do domething about the time it closes and the half hour increments...just terrible
Cons: The pool hours and the time you get to use it
Excellent 10.0
Pros: Everything
Cons: No
Excellent 10.0
Pros: Hotel employee was awsome, great customer service.
Excellent 9.0
Pros: Location, and quiet atmosphere.
Cons: Initially room had an odor reminiscent of cigarettes, didn’t notice after a period of time. Would have preferred a fresher scent..
Excellent 10.0
Pros: spacious and clean
Cons: No on demand fans in bathroom
Excellent 10.0
Pros: Rooms
Cons: No
Excellent 10.0
Pros: Modern,clean, pet friendly, noon checkout, and kitchen with plates, silverware, etc
Cons: Very poor decision by the powers that be to not run the customer shuttle service or the happy hour snacks/cocktails on Friday, Saturday or Sunday.
Excellent 10.0
Pros: The rooms were spacious and clean. Modern and updated. Even gave USA late check out.
Cons: No. Great experience
Excellent 10.0
Pros: We couldn't have been more pleased. The rooms were clean, breakfast was good and the front desk people were GREAT. We actually liked it so much we are planning another trip back to the area.
Cons: No
Excellent 10.0
Pros: Staff was friendly, everything was very clean and breakfast was wonderful. The beds were extremely comfortable and we didn't hear anything.
Cons: There wasn't anything about that I didn't like
Homewood Suites By Hilton Syracuse - Carrier Circle - East Syracuse
Rated #6
8.7
Excellent 8.7
Based on 127 reviews
Details
Reviews
C$ 199

Cleanliness
9.3
Comfort
8.9
Facilities
8.0
Location
8.8
Overall
10.0
Overall 9.2 Excellent
Based on 18 reviews
Cleanliness
9.3
Comfort
8.9
Facilities
8.0
Location
8.8
Overall
10.0
Cleanliness
9.5
Comfort
9.5
Location
9.5
Services
9.0
Staff
9.5
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
8.0
Overall
10.0
Cleanliness
9.5
Comfort
9.5
Location
9.5
Services
9.5
Staff
9.5
Cleanliness
7.5
Comfort
7.5
Location
7.5
Services
7.5
Staff
2.5
Cleanliness
9.4
Comfort
7.5
Location
7.5
Services
8.8
Staff
8.8
Cleanliness
10.0
Comfort
8.3
Location
8.3
Services
9.2
Staff
9.2

Excellent 8.0
Pros: Because I'm disabled. And Hotel don't Have the staff, to bring food to, Room so I hardly got any breakfast., for the amount of days I stay.
Cons: More Help,.,and Dog ,to clean after the self as pop on shoes, was spread every where.,.,
Excellent 10.0
Pros: The breakfast was a real plus..bacon and eggs
Cons: Nothing
Excellent 10.0
Pros: The hotel has been recently updated. Greatly enjoyed the fireplace in our room. Great experience.
Cons: Completely happy
Okay 4.0
Pros: The room
Cons: The rude staff/ security
Excellent 10.0
Pros: We needed a few days away from the kids and this was just great! Thanks so much!! Clean and had everything we needed!!
Excellent 10.0
Pros: The small apartment set up
Cons: The service agent not valuing my privacy while there was another customer standing on the side of me . During check in
Residence Inn Syracuse Carrier Circle - East Syracuse
Rated #7
9.2
Excellent 9.2
Based on 18 reviews
Details
Reviews
C$ 189

Cleanliness
8.5
Comfort
8.3
Facilities
8.3
Location
9.0
Overall
9.0
Overall 8.3 Excellent
Based on 237 reviews
Cleanliness
8.5
Comfort
8.3
Facilities
8.3
Location
9.0
Overall
9.0
Cleanliness
7.9
Comfort
8.1
Location
8.7
Services
7.8
Staff
8.9
Cleanliness
9.3
Comfort
8.6
Facilities
8.0
Location
9.3
Overall
9.3
Cleanliness
8.7
Comfort
8.3
Location
9.1
Services
8.3
Staff
9.0
Cleanliness
9.5
Comfort
9.3
Location
9.4
Services
9.3
Staff
9.3
Cleanliness
8.6
Comfort
8.4
Facilities
8.6
Location
9.1
Overall
8.6
Cleanliness
7.5
Comfort
7.1
Location
8.8
Services
7.5
Staff
9.3

Good 6.0
Pros: The staff were kind and helpful.
Cons: The accommodations were mediocre, not perfectly clean and the bed wasn’t comfortable. Need to remember to vacuum the corners. Also, the room had a funny smell.
Excellent 8.0
Pros: nice bed, kitchenet, clean and comfort
Cons: fire alarm went off in the middle of the night
Good 7.0
Pros: The location was great. There was full service refrigerator in the room.
Cons: I was downgraded from the room I reserved. Didn't receive a credit.
Excellent 9.0
Pros: Staff was very helpful in trying to get my CPAP machine, which I left behind, delivered to me at airport before my flight left.
Cons: the noisy a/c unit
Good 6.0
Cons: I reserved 2 double rooms and a queen suite. I was not given the queen suite I was given 3 doubles and still charged for the queen suite upon checkout. My husband and I had to sleep in a double bed which was not very comfortable
Excellent 10.0
Cons: I came into town to attend a funeral. The staff knew this and was very accommodating which I will always appreciate and remember. The manager, In particular, was great. I communicated with her before I came and she was very responsive.
Excellent 8.0
Pros: Pleasant surprise for a reasonably priced hotel. Staff was super friendly, the room was clean and had lots of extras. The beds were very comfortable! Would definitely stay there again.👍
Excellent 10.0
Pros: Nice staff and clean / quiet room
Cons: None
Excellent 10.0
Pros: Room was clean, bed was comfy. I was able to cook dinner in the kitchenette. Before checking out, threw everything in the dishwasher and ran it. Full size refrigerator with ice maker inside the freezer. Airport shuttle service starting at 4am was great!
Cons: No
Excellent 8.0
Pros: Location
Cons: No
Mediocre 3.0
Cons: Found feces in the room behind night table when I needed a wall outlet. Hotel would not let me book again. They lied about availability.
Excellent 10.0
Pros: Service and availability
Cons: No
Poor 1.0
Pros: Convenient to NY Thruway. Good food close by.
Cons: No.
Good 7.0
Pros: The separation between the bedroom and living room. I booked a suite and needed that space. Also masks were required because of Covid.
Cons: The room was a little dated in terms of the cabinets and appliances. Mattress for sofa bed wasn't comfy.
Poor 1.0
Pros: Seeing as how I didn’t get to stay there as I was sold a room that wasn’t available.....I didn’t like much.
Cons: Maybe don’t sell rooms that you don’t have.
Excellent 10.0
Pros: The room was very good sized and set up very nicely for the time that I was there. I needed a home away from home/office space and it worked wonderfully for that.
Cons: They were suffering from an ant problem.
Excellent 8.0
Pros: Location.price.
Excellent 10.0
Pros: The staff first and foremost. The woman who checked me in was so sweet and understanding and the young man that worked overnight at the desk was awesome as well. Very welcoming, friendly and helpful.
Cons: That I couldn’t stay longer.
Excellent 8.0
Pros: It was very clean and the staff was very helpful.
Cons: It is one of the few hotels that does not offer breakfast.
Excellent 10.0
Pros: location
Okay 4.0
Pros: Close to airport
Cons: Front desk person was supposed to change or room for 2nd night after being gone all day away from hotel arrived back and still was booking in same room and the room was still dirty and never cleaned,tv never worked both nights and ac shuts off during nigh
Good 7.0
Pros: The staff at night.
Cons: It was very dirty in the bedroom the walls, doors and handles. The halway walls and carpet was very dirty. Not much hot water.
Excellent 8.2
Pros: Great location and great surrounding conveniences and accommodations.
Okay 5.0
Pros: Very convenient for our purpose of the visit. Some very good eating places within walking distance. The young lady who worked the desk Saturday and Sunday  was extremely nice and had a great sense of humor. She should be the manager!!
Cons: The air conditioner in the room would not cool. We mentioned this every day during our stay, and it never got fixed. We opened the window, but it only opened about 3 inches, so the room stayed warm.
Poor 1.0
Pros: The room was decent.
Cons: Got double charged by the hotel which threw off my finances for the entire trip my boyfriend and i planned when he flew out from michigan
Excellent 10.0
Pros: Friendly, attentive staff; easy check-in (including how to access complimentary wi-fi); comfortable suite; easy access to the business I was visiting as well as local eateries. Regular noon check-out time was also appreciated!
Cons: Room lighting could be a little brighter, but this is a very minor criticism.
Good 6.8
Pros: Location was good, easy access to the airport. Rooms were fine. Nothing special.
Cons: The place was sufficiently comfortable although nothing special.
Candlewood Suites Syracuse-Airport - Syracuse
Rated #8
8.3
Excellent 8.3
Based on 237 reviews
Details
Reviews
C$ 160

Cleanliness
8.6
Comfort
8.5
Facilities
6.0
Location
9.1
Overall
6.0
Overall 8.2 Excellent
Based on 277 reviews
Cleanliness
8.6
Comfort
8.5
Facilities
6.0
Location
9.1
Overall
6.0
Cleanliness
8.5
Comfort
8.5
Location
8.9
Services
8.4
Staff
9.1
Cleanliness
8.3
Comfort
8.4
Location
8.9
Services
8.0
Staff
9.1
Cleanliness
8.3
Comfort
8.8
Facilities
6.0
Location
8.8
Services
7.9
Cleanliness
8.9
Comfort
8.6
Facilities
6.0
Location
9.3
Overall
6.0
Cleanliness
8.6
Comfort
8.2
Location
8.9
Services
8.1
Staff
9.0

Okay 4.0
Pros: The room it's self was nice enough, worked for me to travel for work training and back.
Cons: Really wish they had a mini fridge and microwave available. Also really wish the walls weren't so thin.
Excellent 9.0
Pros: Offered free shuttle to restaurants in the area Friendly staff and respectful The air conditioning didn’t turn on and the front desk quickly called someone to fix it.
Cons: Air conditioning wouldn’t turn on
Excellent 10.0
Pros: It was close to the airport. Easy to get the motel
Cons: The bed was to hard and you had to go all the way down to the first floor to get ice and drinks. Had trouble with the soda machine. Would only take so much of my money then had to start over. Ended up with a lot of change
Excellent 10.0
Pros: It was the breakfast for me. 🥰
Cons: The pool close too early
Excellent 10.0
Pros: Lovely, well maintained property with easy access to the airport and other destinations in Syracuse.
Excellent 10.0
Pros: Cleanest motel I have ever seen. Staff was very friendly and efficient
Cons: Difficult to find on first try because it is set back from the road and the internet maps I used pictured it on the other side of the road.
Good 7.0
Pros: The staff was friendly, the hotel was clean, and there was continental breakfast.
Cons: The parking is very inconvenient and the guests above us were fighting very loudly all night long.
Okay 4.0
Pros: Room was very clean
Cons: They did not follow covid expectations .Pool was filled with over 25 kids ,it was a small poolmgor that smountnif kids .Desk manger was not wearing mask .The noise through the walls was unbearable. We left after 4 hrs .Did not stay the night
Excellent 10.0
Pros: How close it was to the Airport. It was EXTREMELY clean and the staff was very friendly. So many food choices besides the hotel that you could walk to. Any hotel that has a Dunkin Donuts across the street is a win for me.
Excellent 9.0
Pros: They took an imprint of my Credit card for incidentals. They charged my card$15. I called two days after departure and they still haven’t taken the charge down. It should of been removed when I checked out
Cons: See Above Comment
Excellent 10.0
Pros: Very close to the Syracuse Airport, and the rate was great!
Cons: Can't think of anything negative - although a microwave in the room would have been an extra treat.
Good 7.0
Pros: The availability of a pool and extended hours. The 24 hour fitness center. And hot breakfast, not grab and go bags
Cons: The rooms were out dated. The pillows were not comfy. There were some items found behind that cleaning missed.
Excellent 9.0
Pros: Friendly staff and pool
Cons: No refrigerator in room
Okay 4.0
Pros: The staff were friendly.
Cons: Did not clean room during 3 night stay. Nor offer explanation.
Excellent 8.0
Pros: It was close to the customers I was visiting.
Excellent 9.0
Pros: The mattresses are excellent and the staff was friendly. The room was very clean and the location was convienent for us.
Cons: There was nothing that I could think of. Overall it was a good experience.
Excellent 10.0
Pros: The room was nice. Breakfast was good.
Cons: The elevator was a little scary.
Good 7.0
Pros: Convenient to the airport and it was clean.
Cons: Ceiling was very thin and I could hear other guests through it. Also the front desk clerk forgot to note my name for the airport shuttle and it left without me. It turned out fine but was annoying especially so early in the morning.
Excellent 10.0
Pros: Heated and well kept indoor pool Excellent warm breakfast
Cons: No
Good 6.0
Pros: Location Friendly Staff Breakfast
Cons: Room had a somewhat offensive smell. Shower head broke from the wall and couldn't be fixed during our stay.
Excellent 9.0
Pros: lovely room, great breakfast, handy to the aorport
Okay 4.0
Pros: It was close to the airport.
Cons: My room had a dirty toilet. I asked for a new room and the host switched me without issue. I scheduled a wake-up call when I first checked in, but I did not receive it. Maybe it was attached to the first room I was in? Hall carpets were filthy too.
Poor 1.0
Pros: Airport Shuttle service was entire reason for stay and shuttle staff was unaccommodating.
Cons: Morning front desk clerk
Mediocre 2.0
Pros: The breakfast biscuits and keirug in the room.
Cons: Most everything
Good 6.0
Pros: greeting at front desk
Cons: WAY past due for an upgrade/remodel stains on the furniture dirty carpet - just worn down
Good 7.0
Pros: New a/c breakfast
Cons: Furniture and bed was very old. You could feel the springs in the chair.
Poor 1.0
Pros: Nothing at all!!
Cons: Management very rude and unprofessional!!
Poor 1.0
Pros: Mixed education on parking and fly when staying at hotel.
Cons: The night auditor wasn't tracking what the day shift staff was informing costumers about parking
Good 6.0
Pros: Close to airport. Good breakfast that opened early. Comfortable beds and pillows
Cons: The shower had not been cleaned and the desk lamp was not working.
Good 6.0
Pros: Location
Cons: Noise level - it always seemed like doors were slamming
Good 6.0
Cons: Booked room at listed price, they charged more for Friday and Saturday night, guess it was the weekend, they should be up front and let you know when you book the room that weekends are extra.
Okay 5.1
Pros: Continental breakfast was OK.
Cons: Overall this hotel is tired and run down. The room smelled like an ash tray, the A/C units were loud and clunky, and the decor felt like the 90's. The elevator was so slow and old.
Good 6.6
Pros: Price wasn't too bad
Cons: The beds were horrible
Holiday Inn Express Syracuse Airport - Syracuse
Rated #9
8.2
Excellent 8.2
Based on 277 reviews
Details
Reviews
C$ 175

Cleanliness
8.3
Comfort
8.3
Facilities
8.4
Location
8.3
Overall
7.9
Overall 8.0 Excellent
Based on 378 reviews
Cleanliness
8.3
Comfort
8.3
Facilities
8.4
Location
8.3
Overall
7.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
10.0
Comfort
7.3
Facilities
8.6
Location
10.0
Overall
6.0
Cleanliness
7.9
Comfort
8.0
Location
8.3
Services
7.4
Staff
8.4
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
7.0
Overall
6.0
Cleanliness
7.5
Comfort
8.0
Facilities
7.6
Location
8.1
Overall
7.5
Cleanliness
8.6
Comfort
8.6
Location
8.5
Services
8.4
Staff
9.1
Cleanliness
8.4
Comfort
8.5
Facilities
10.0
Location
8.1
Services
7.8
Cleanliness
9.1
Comfort
9.0
Facilities
9.6
Location
8.5
Overall
9.6
Cleanliness
8.0
Comfort
8.3
Location
7.8
Services
7.5
Staff
7.6

Okay 4.0
Pros: After changing rooms...the first room I was assigned had a running toilet....the room accommodation met my needs. I was there 3 nights, only had breakfast 1 morning. It was adequate. Nice enough worker, but only one person working behind the counter. He complained he was alone so he had to cook the food as well as serve it.
Cons: Only 1 elevator (of two) was working in a very busy hotel. It was Memorial Day weekend. Room phones did not work. I learned that when I tried to contact the front desk about the running toilet. I was told that while the hotel had been completing renovations, the phones had not yet been hooked up in any room!!!! Unacceptable to me! Embassy Suites has a policy currently that rooms are not serviced during your stay. Given I was there 3 nights, trash and garbage including food garbage accumulated and trash was not emptied, towels were not picked up and of course there was no bed making or vacuuming. I was not told when I checked in that there would be no service of the room during my stay. Restaurant and bar were not open. Meals could be eaten in the common areas of the hotel but I chose to eat in my room which added to the trash. Had to bring in my own meals.
Excellent 10.0
Pros: Staff were very professional
Cons: Too many kids making noise
Excellent 10.0
Pros: The staff at check in was super friendly I really liked her personality as well as the other employee who came over to say hi to our kids!
Excellent 10.0
Pros: It was beautiful I loved it I’ll book again 🥰
Cons: Everything was nice I felt welcomed there
Excellent 8.0
Cons: No channel guide
Good 7.0
Pros: Breakfast was hot but not much variety
Cons: Pool was very cold and seemed dirty
Excellent 10.0
Pros: Staff very down to earth. We arrived to early driving in from VA. But we were allowed to check in at 1pm vs 3pm we shared quite a few laughs and heart felt conversations
Excellent 9.6
Good 7.0
Pros: Great room and amenities. Covid may have impacted the breakfast, but the listing should have warned us.
Cons: I always liked the hot breakfast at Embassy Suites in the past, but this time we just were given a cold box. We ended up eating at a nearby restaurant. The website advertised a hot breakfast, so I felt it was not worth the extra money to stay there.
Okay 4.8
Excellent 10.0
Pros: All the space to sleep clean room nicely set up
Cons: Our refrigerator did not have a freezer for the ice packs that we brought
Good 6.0
Pros: Free drinks at happy hour. Staff was friendly and helpful.
Cons: Room was disgusting, breakfast was less than desirable. No disclaimer about no room cleaning between nights. No accommodations for trash or linens.
Poor 1.0
Pros: The new rooms are really nice
Cons: I SPECIFICALLY booked this hotel for my children as they have a pool. The entire hotel was being renevated with drop cloths and dust and dirt everywhere!! The pool was closed!! Advised by front desk to refund in3-5days or just deal with it so unhap
Good 6.2
Pros: The hotel was nice visually .
Cons: No air conditioning in April. It was so hot we had to leave early for another hotel.
Excellent 9.0
Pros: It's roomy with a living area, which is a luxury.
Cons: The hotel is in the middle of renovation. I think it would be a good idea to inform guests prior to their arrival so they will not be surprised.
Excellent 10.0
Pros: Very clean staff was courteous and very accommodating thank you.
Good 6.0
Pros: The ambiance. Omelet to order, and free happy hour, though some of the bartenders were rude and impatient.
Cons: Cold rooms and no heat control.Toenail on the floor. They forget to give us washcloths when they changed our linen. Front desk never answer phone. Kids were allowed to run the halls. Hot tub jets didn't work.
Excellent 10.0
Pros: The bedroom and living area were separated with a door. The breakfast was great and stafff was friendly.
Cons: Only one elevator area
Excellent 8.5
Pros: Nice hotel, a bit dated but totally acceptable. Open bar, amazing breakfast, fast internet, staff was good, housekeeping good, restaurant on site was good.
Cons: Air in the hotel was very very dry.
Okay 5.0
Pros: That it was close to the NYS Thruway and has a good reputation.
Cons: Yes - #1 the gym did not have an bicycle (I'm in Physical Therapy and it's part of my routine for my bad knee). #2 - the room I was assigned to was RIGHT NEXT to the NYS Thruway- NOISY ALL NIGHT!! I'm convinced this is why my room was so CHEAP!
Good 6.0
Pros: The hotel was nice, and the room was huge. Bed was amazing.
Cons: Air conditioning stopped working, woke up hot around 2 am. Staff didn't seem to care much, but it wasn't too warm out and the Windows open... The restaurant took forever to do anything, but the food was pretty good.
Excellent 10.0
Pros: Wonderful staff,excellent restaurant, the courtyard was amazing with the feeling of being outside.rooms were very spacious and clean.
Cons: Not really Anything to complain about because any realistic person with common sense knows that nothing is perfect.
Excellent 10.0
Pros: We loved the indoor plant gardens and streams. The room was clean and the staff was very welcoming!
Cons: The only issue we had was our toilet never stopped running and didn't always flush.
Okay 5.7
Pros: Free breakfast was outstanding. Free cocktail happy hour was nice. Staff was exceedingly kind (except for a manager who was blatantly harassing the excellent bartender).
Cons: Outdated room. Felt like a sparsely remodeled basement. Toilet was awful. Pillows so soft you may as well sleep without them. Air conditioning barely functions--it was hot in the room all night. Pool is so small and only 4ft deep. Hot tub's water level was not full and so the jets sprayed water in our faces.
Poor 1.0
Pros: Free beer
Cons: Air conditioner did not work...rooms were old and dated...and smelled old and dated
Good 7.0
Pros: The happy hour and made to order breakfast.
Cons: Initial room given was already occupied. Had problems with our a/c. One day of our stay our room did NOT get cleaned. The hotel seemed understaffed.
Excellent 10.0
Pros: everyone was friendly and the room was neat and clean.
Cons: The room was extremely warm and the only thing they could do to cool it down was bring a fan. The bar closed at 11, we would have liked to sit and watch the rest of the basketball game at the bar.
Excellent 8.0
Pros: Location, room size, morning breakfast value for our dollar
Okay 4.0
Pros: The room above had a leak water was leaking they didn’t change our room till 3am
Cons: Couldn’t call desk clerk had to go find them and they didn’t change our room till 3am
Excellent 10.0
Pros: The aesthetic was fantatsic; it looked like a community within a hotel. There was so many hidden perks and the room was amazing!
Cons: The room was incredibly hot, but I was able to open the window to cool it off.
Excellent 10.0
Pros: Staff was very helpful and friendly. Room was clean and comfortable. Breakfast was excellent. The hotel met our needs perfectly.
Cons: At one point we came in and needed to speak to the front desk and there was a line of about 10 people. I think the front desk needs more help!!!
Good 7.0
Pros: Hotel staff was courteous and is the best thing about hotel!
Cons: The rooms have a motel feel to them! Dark carpets, metal trims and cheap furniture! Restaurant staff was at complete loss and food quality was not good.
Good 7.0
Pros: Reception hr and breakfast
Cons: The whirlpool was not working.
Okay 4.0
Pros: Atrium was nice. Enjoyed the complimentary cocktail hour and breakfast.
Cons: Wi-Fi wasn't working. Bath tub slow to drain and had to stand in 5 inches of water to shower. Toilet ran every few mins, difficult to sleep. Noisy room right by highway. Room was hot even though thermostat was set to 67.
Mediocre 3.0
Cons: The wifi didn't work the entire time I was there. The drain in my room was broken so you couldn't shower without the tub filling up.
Okay 5.0
Pros: The rooms and pool
Cons: Nasty
Mediocre 3.0
Pros: The room was spacious.
Cons: The breakfast area was a hot mess, with a good layer of crusty scrambled eggs all over the carpet and staff chatting and looking none too concerned about it. Tables were never cleared. The eggs from the buffet were cold and the french toast bone dry.
Mediocre 2.0
Pros: Free drinks breakfast complementary
Cons: Pool has been closed the past 2 times ive stayed. staff very rude about kids having nothing to do.
Okay 5.0
Cons: I paid for my sisters room, they also charged her account!! Not haveing a very good time getting her money back, everyone I have spoke with is very rude and not understanding , it's been 5 business days and the money still has NOT been refunded to her acc
Good 6.0
Pros: Breakfast was nice due to the selection of food that can be made for you. And it was free which saved on the vacation budget. Complimentary drinks from 5:30 to 7:30 was nice as well. The hotel is very open spacious with live plants and ponds all around.
Cons: When I opened the curtainsI realized our window was taped shut with brown duct tape? To save on heat in the winter time to keep the cold out. I thought that was a fire hazard. Pool was cloudy but heated. The ceilings were all water damaged and visible.
Excellent 8.0
Pros: The breakfast was great. Staff at egg station is very friendly and happy.
Cons: The hotel is dark inside, needs more lights to make it feel alive and not so dull.
Okay 5.0
Pros: The pool, complimentary breakfast
Cons: Couldn't get towels at the pool, security came to room at night saying there was a noise complaint however the man woke us when he knocked so he was at the wrong room while there was people yelling in the lobby all night, there were messes all over
Excellent 9.4
Pros: Nice, spacious with a great breakfast!!
Cons: Didn't care much for the front desk staff. They were never available everytime we tried reaching them by phone.
Poor 1.0
Cons: Bugs in room. Spa not working. No towels in spa.
Okay 4.0
Pros: Reception and breakfast were actually decent
Cons: Plumbing backup flooded our bathroom. We had flies and fruit flies in our room. We booked this hotel because it had a hot tub, but that wasn't working. They didn't put up an out of order sign even though they knew it was broken. No towels in pool area. They didn't uphold no-children in pool area after 10Pm. Just a lot of disappointments.
Good 6.0
Pros: Cooked breakfast.
Cons: Facility is showing some aging. Missing coffee making ingredients in room. Noisy location (right next to thruway).
Good 7.0
Cons: The breakfast was not what I expect from a embassy hotel
Okay 4.0
Pros: The breakfast buffet was very good. The staff was very friendly and helpful. Was very close to thruway on and off entrance. This hotel is rated 3-1/2 star it is very well keep in the lobby and surroundings inside and out.
Cons: The hotel is very old. The lighting in the bathroom was not bright enough, no full length mirror. We had to ask for soap as there was none, no extra roll of toilet paper, no cups or glasses in the room. This should not be a 3-1/2 star hotel.
Excellent 10.0
Pros: The bed and pillows were the most comfortable I have ever slept in at a hotel. Also the service was outstanding. The staff was very helpful and brought anything that was needed. Very quiet and comfortable rooms
Cons: A bit noisy in the common areas as the pool is enjoyed and used by the children that are there.
Excellent 8.5
Pros: The rooms are very spacious. Bed was comfortable. The courtyard is fantastic, it's so pleasant with the little stream running through. Good breakfast, omelette station was a plus. Staff upon arrival was very hospitable (fitting for the industry).
Cons: Pool area had holes in the ceiling. Otherwise, everything seemed pretty maintained. My only other complaint is that the fire alarm went off at 6am and scared the heck out of myself and my partner. Went off for a good 5-10 minutes and as we were heading outside was shut off. When I was checking out that afternoon, the girl at the front desk just half-apologized and said the kitchen cleaners did it. I know it wasn't her fault, but pretend that you care about waking up 100+ guests with an air raid style alarm. It's hospitality 101.
Excellent 10.0
Pros: good price with good buffet breakfast minutes from the thruway large accomodating suit nice atmosphere
Excellent 10.0
Pros: I liked the feeling of the place...the staff was very nice and helpful and the good was excellent...the room was great and there were no problems
Cons: The bathroom was a little small and there was no fan
Excellent 10.0
Pros: happy hour breakfast resturant Room housekeeping room size
Cons: Room coffee machine
Excellent 9.3
Pros: The shuttle driver was excellent. Gave us a ride to and from the mall for a comedy club and then recommended a nightclub for us to go to. Very friendly!
Cons: The room was directly over the pool and it was extremely hot in our room, and there was no air conditioning. We opened the window, but too late.
Embassy Suites Syracuse - East Syracuse
Rated #10
8.0
Excellent 8.0
Based on 378 reviews
Details
Reviews
C$ 175

Cleanliness
8.3
Comfort
8.3
Facilities
7.3
Food
0.0
Location
8.6
Overall 7.8 Good
Based on 212 reviews
Cleanliness
8.3
Comfort
8.3
Facilities
7.3
Food
0.0
Location
8.6
Cleanliness
8.0
Comfort
8.0
Facilities
9.0
Location
7.0
Overall
8.0
Cleanliness
8.3
Comfort
8.1
Location
8.7
Services
7.8
Staff
8.6
Cleanliness
8.0
Comfort
5.3
Facilities
8.0
Food
0.0
Location
9.3
Cleanliness
8.1
Comfort
8.4
Location
8.6
Services
7.7
Staff
8.4
Cleanliness
8.6
Comfort
8.9
Facilities
6.0
Location
8.7
Overall
10.0
Cleanliness
8.4
Comfort
8.5
Facilities
4.0
Location
8.2
Overall
4.0
Cleanliness
8.5
Comfort
8.5
Location
9.2
Services
7.6
Staff
9.7

Excellent 10.0
Pros: Everything
Cons: No complaints
Good 7.0
Pros: Very good breakfast
Cons: Good hotel
Good 7.0
Cons: room was cramped
Excellent 8.0
Pros: Convenient, clean, inexpensive, friendly staff, good breakfast options
Cons: A bit dated, but for the price, that was not a concern.
Excellent 8.0
Pros: Clean and nice staff
Cons: More information on how to find rhe hotel when there alot of construction around
Good 7.0
Pros: Charged a 200 smoking fee and I did not smoke in room
Okay 4.0
Cons: the policy when trying to extend my stay was ridiculous
Mediocre 3.0
Pros: Satisfied before.
Cons: Housekeeping has gotten lackadaisical. Not cleaning your room during your stay. People put trash in the hall but it sat there for days.
Okay 4.0
Pros: Nothing
Cons: Everything
Excellent 10.0
Pros: The staff is friendly and cognizant of each person’s needs. Due to COVID-19, there is currently no hot breakfast served at the restaurant (and theirs is pretty good). But they had a wide selection of cereals and pastries. There was something fo
Cons: The hotel has previously been a smoking hotel. In some rooms, you can vaguely still smell the smoke. However, as an asthmatic and allergy sufferer, it was not enough to bother me too much and my clothes did not leave smelling like anything.
Excellent 10.0
Pros: Outstanding service
Cons: No
Excellent 10.0
Excellent 10.0
Pros: friendly helpful staff, coffee 24 hours a day
Good 6.0
Pros: Staff were excellent.
Cons: noise insulation was poor - woken several times by people in the hallway at all times of the night. Normally doors are better insulated from sound. Some trim details were shabby like doors and trim.
Mediocre 3.0
Pros: Disappointing.
Cons: Almost everything
Excellent 9.0
Pros: Front desk staff truly amazing- friendly, professional and very kind.
Cons: The phone in our room did not work- had to order our pizza using phone at front desk.
Okay 5.0
Pros: Location and check in was very good.
Cons: Room was very small. Our room was at the end the first floor hall. The back door was unlocked all night. I called the front desk to let them known and they responded that they were waiting for parts to fix it. Wouldn't it be safer to lock it? Unsecure
Excellent 8.0
Pros: The location was good. It was quiet.
Cons: Housekeeping was not ideal. Bed was made, but washcloths, cups and coffee weren’t replenished.
Good 6.0
Pros: breakfast was good. Front desk staff friendly.
Good 6.0
Pros: The front desk staff and the coffee station available 24/7.
Cons: First floor rooms too close to breakfast area and front desk...very early morning noise. No hairdryer in room. No plug for bathtub. Only 1 chair for desk and very cramped.
Okay 4.0
Pros: staff was helpful when we called about our water not getting hot. gave us a key to the room next door to use the shower.
Cons: Water would not get hot in our room. The room smelled like mildew. No encasement on beds. Carpet was gross and moist feeling. Overall feel was a little sketchy, staff was wearing sweatpants and sweatshirt (unprofessional vibe). Would not stay there again.
Excellent 8.0
Pros: Easy highway exit and restaurants within walking distance
Mediocre 3.0
Pros: Staff were very helpful but overwhelmed. Breakfast was decent.
Cons: No pool. Small rooms. Poor quality cabinets and bed frame. Breakfast closes at 9am during the week. They did not clean our room. Plumbing in bathrooms was terrible - tub did not drain, handles did not work. Would not give us two double beds.
Mediocre 3.0
Pros: Great location, quick to State Fair and Destiny USA. Check-in & housekeeping staff were friendly. Rooms were clean though bathroom had chips in the tub, stains behind the sink. Breakfast was good with several options.
Cons: No hairdryers in room. Called front desk - "we'll bring one up in 10-15 min" *20 min later* Called FD: "we'll bring one up ASAP" *15 min later* FD calls: "We're out. Will get one from another hotel" *20 min later* Called FD: "Forget it /need to
Excellent 10.0
Pros: Staff were friendly, efficient and helpful.
Cons: The room was ok but not terrific. Furniture seemed oversized for the dimensions of the room.
Excellent 8.0
Pros: Good value and close to great Italian restaurant.
Cons: Nope
Excellent 8.0
Pros: Comfortable bed clean bright room
Cons: Housekeeping did not clean the room during our stay Back door security did not work
Poor 1.0
Cons: I requested for a two double beds in the room when i booked, but got room with one bed
Okay 5.0
Pros: Bed was a nice King. Bed pillows were very comfy. Couldn't fit comment below: seemed like property was booked full and staff was overwhelmed. Couldn't keep up with breakfast crowd needs.
Cons: Room was crowded, had to move furniture around to set up pull out couch, which made it hard to get around in room. Bathroom: Hot and cold water faucets were reversed from what we are used to; no exhaust vent in there so much steam after taking a shower.
Mediocre 3.0
Pros: The breakfast and fresh baked cookies
Cons: Mold in two places in the bathroom. Room smelled like mildew.
Poor 1.0
Pros: Just the location
Cons: Was definitely not a three star hotel
Okay 5.0
Cons: noise was unbearable and floors were dangerously slippery
Mediocre 3.0
Pros: The location and the price.
Cons: Bathroom sink & tub were not clean. Tub did not drain & was so narrow you couldn't stand flatfooted. Dust on furniture. Stain on sheets. Furniture scratched up and doors on cabinets did not close properly. Elevator was questionable. Main hallway dirty.
Good 6.2
Pros: The Baymont is really not bad for the value. You get a free breakfast, free WIFI, and a free gym so that's all nice. It's usually quiet and the people who stay there don't cause any trouble.
Cons: Since you aren't paying a lot for a room, you shouldn't expect anything amazing. I can't say I've had a horrible experience here but we couldn't help thinking that our bed wasn't clean. In addition, they didn't even give us a top sheet for the bed and the fitted sheet was on upside down so we just got a weird vibe. Like I said, it's not horrible, but it's not very comfortable since you don't know how clean the hotel is
Excellent 8.5
Pros: Value. Staff was very friendly. Good location close to dining, shopping, etc.
Best Western Plus East Syracuse Inn - East Syracuse
Rated #11
7.8
Good 7.8
Based on 212 reviews
Details
Reviews
C$ 133

Cleanliness
7.8
Comfort
7.7
Facilities
5.0
Location
8.2
Overall
5.5
Overall 7.7 Good
Based on 132 reviews
Cleanliness
7.8
Comfort
7.7
Facilities
5.0
Location
8.2
Overall
5.5
Cleanliness
6.5
Comfort
6.5
Location
7.6
Services
6.4
Staff
6.9
Cleanliness
8.0
Comfort
6.0
Facilities
6.0
Location
9.0
Overall
7.0
Cleanliness
8.1
Comfort
8.0
Location
8.3
Services
7.6
Staff
8.0
Cleanliness
7.7
Comfort
7.1
Facilities
2.0
Location
8.0
Overall
2.0
Cleanliness
8.2
Comfort
8.2
Facilities
6.0
Location
8.4
Overall
6.0
Cleanliness
8.6
Comfort
8.4
Location
7.8
Services
8.2
Staff
8.4

Excellent 8.0
Pros: The location so close to the airport was perfect to me and clean comfortable room
Cons: . Next time I will ask for a room which doesn't require a walk as I am having difficulty with Mobility
Excellent 10.0
Pros: Room was very clean. Water pressure was great, and hot! King bed was comfortable. Heat was exceptional!
Cons: Number of available electric outlets was limited, but I come prepared for that.
Excellent 8.0
Pros: location, big rooms, relative cleanliness, hbo
Cons: too expensive for empty motel
Excellent 8.0
Pros: The location it was handy to everything we wanted to go to
Cons: There was coffee over in the office but by the time you got it back to your room it was cold. A little coffee pot in the room would be much better
Good 6.0
Pros: Stuff and owner were really nice and helpful
Cons: first night the sheets wasn't clean, maybe they were just old but they didn't looked clean but the hotel fixed it the next day. Not really funny when you come from far at 11pm and your sheets looks dirty
Mediocre 2.0
Pros: Cheap Good place to get arrested Great location for any prostitution experience If you enjoy the look of a 1970's motel room, this is for you!
Cons: Dirty Staff had bad attitude No coffee as promised
Good 6.0
Pros: The room was clean and the staff was friendly.
Cons: The breakfast was sub-par and they don't include the $50 deposit in the price you pay online. This was a problem for me because that extra $50 was not budgeted in.
Excellent 8.0
Pros: Quiet and easy access to vechile
Cons: WiFi did not connect properly
Red Carpet Inn North Syracuse - Syracuse
Rated #12
7.7
Good 7.7
Based on 132 reviews
Details
Reviews

Cleanliness
7.8
Comfort
7.7
Facilities
10.0
Location
8.3
Overall
10.0
Overall 7.6 Good
Based on 53 reviews
Cleanliness
7.8
Comfort
7.7
Facilities
10.0
Location
8.3
Overall
10.0
Cleanliness
8.1
Comfort
8.0
Location
8.7
Services
7.7
Staff
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.4
Comfort
7.5
Location
8.4
Services
7.2
Staff
7.8
Cleanliness
7.5
Comfort
6.7
Location
6.7
Services
7.5
Staff
8.3
Cleanliness
8.4
Comfort
8.1
Location
7.8
Services
8.4
Staff
8.8
Cleanliness
7.5
Comfort
6.0
Location
8.0
Services
7.5
Staff
7.0

Mediocre 2.0
Cons: I didn’t like the noise or the fact that my sheets were dirty I expected better.
Mediocre 3.0
Cons: I really hate to give a poor survey but this was one of the worst hotel I stayed in. The first sign when I went into the room that it had a little musty smell to it and at that point I thought about changing the room but I was like I’ll just stick with it. Then in the evening the toilet overflowed twice. We called the front desk and they brought a plunger to unclog the toilet. Then a few hours later the toilet toilet overflowed again punched it again. Called and ask if I can switch rooms the front desk clerk was very rude and at that point I just stated that I will just call back. Did not hear back from the front desk clerk so at 9o’clock I decided to go to the desk myself. At that point he was more pleasant and stated is it possible that we just clean your room instead of switching it because they were all booked. I was like no problem and left for the day. When I returned it they replace all the towels and clean the bathroom. Second I also noticed that one of the hand towels was already dirty looks like it was not clean very well.
Excellent 10.0
Pros: Everything was great.
Excellent 8.0
Pros: I love this hotel
Cons: No smoking rooms available
Excellent 10.0
Cons: lovely room great staff
Excellent 10.0
Pros: The very friendly and helpful staff. They were more than accommodating, they above and beyond that
Cons: o, it was a pleasant experience and would stay there again
Candlewood Suites East Syracuse - Carrier Circle - East Syracuse
Rated #13
7.6
Good 7.6
Based on 53 reviews
Details
Reviews
C$ 157

Cleanliness
7.5
Comfort
7.4
Facilities
2.0
Location
8.0
Overall
6.0
Overall 7.4 Good
Based on 491 reviews
Cleanliness
7.5
Comfort
7.4
Facilities
2.0
Location
8.0
Overall
6.0
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
7.0
Comfort
6.9
Location
7.4
Services
6.9
Staff
8.2
Cleanliness
7.4
Comfort
7.3
Location
7.9
Services
6.9
Staff
7.7
Cleanliness
8.2
Comfort
8.0
Location
8.6
Services
7.9
Staff
8.4
Cleanliness
7.7
Comfort
7.5
Facilities
2.0
Location
8.4
Overall
2.0
Cleanliness
6.7
Comfort
6.9
Location
7.5
Services
6.3
Staff
6.8

Excellent 10.0
Pros: Friendly Staff and Cleanliness of room.
Cons: Everything was to my standards
Excellent 10.0
Pros: Friendly Staff and Clean Room
Cons: All was too my expectation.
Poor 1.0
Pros: Not Satisfied , Did not serve free breakfast as they had on online.
Excellent 9.0
Pros: conveniant to work;able to buy groceries and cook in room (WAY cheaper than eating in restaurants all the time);and even supply you with basic cooking utensils!
Cons: wanted my room cleaned after 2 days,however,due to Covid-19, that was not possible as cleaning staff wants to keep exposure to a minimum--understandable
Excellent 10.0
Pros: Always a clean and peaceful environment. The management staff is awesome, very friendly and accommodating. I love this place lol!
Cons: I don't have any complaints.
Good 7.0
Pros: Close 2 work,easy commute,staff very helpful/pleasant
Cons: N/A
Excellent 10.0
Pros: Staff was very supportive. And the room was clean.
Cons: N/A
Excellent 10.0
Pros: Availability of smoking room, service from the staff and location.
Cons: The dimly lit hallway on the 3rd floor.
Poor 1.0
Cons: Dewitt Carrier Circle room(315) was very dirty the toilet had a ring around the bowl the front of the TV looked like it was wiped with a dirty rag. This use to be a very clean and nice hotel .The cleansiness has just gone down .The heater grill in the room was dirty with grease and muck .I didn't complain because the manager is so nice .
Okay 5.0
Pros: The location is great and close to gas food and easy access to highways the staff was very friendly at the front desk
Cons: The room appeared as if the housekeeper change the linens and made the bed but did not wipe down vacuum clean anything I had to go get my own cleaning supplies and clean the room to be properly cleaned there was no kitchen ware or plastic dishes or utensils as stated luckily the woman at the front desk was nice enough to let me borrow a spatula for the cooking that I did
Excellent 10.0
Good 6.0
Pros: Convenience.
Cons: Cleanliness. There were visible food crumbs, stains, and dirt throughout the room.
Excellent 10.0
Pros: I love the home like feel it has. It feels like an apartment as they intended it for. The place really does a GREAT job to influence me to extend my stay lol. I love this place!
Cons: N/A
Excellent 10.0
Pros: Hotel employee was super friendly and helpful! Quiet hotel, safe location. Close to I90, Wegmans, eateries, gas stations
Excellent 9.0
Pros: They provide us with dishes and cookware.
Cons: The smell in the second floor hallway by the elevator.
Mediocre 2.0
Pros: That there was a full kitchen
Cons: There was never anyone at the front desk. Out key stopped working and went up a few times and no one was there. The other guest where very loud, sounded like they where bowling in the room above us. The chair at the table was so disgusting dirty.
Excellent 10.0
Pros: Very quiet that was very polite the Bears are very soft
Cons: Merryweather
Okay 5.0
Pros: Staff was very supportive
Cons: First room had not been properly cleaned so we were moved. Not confidence building. We had 3 rooms and there were maintenance issues with all of them. Needs to be updated.
Excellent 9.0
Pros: Affordable rate for a clean, spacious room
Cons: Nothing comes to mind
Okay 5.0
Pros: Staff
Cons: Could have been a little cleaner And air fresher cig smoke in smoking rooms extra strong
Mediocre 3.0
Pros: the welcome desk and male individual that work that night
Cons: was given a room that was not clean. filthy drawers, drugs left in the room from previous people who stayed there, old food left in fridge, cigarettes butts left n toilet and in ash trays, dirt carpet.... Simply nasty
Okay 5.0
Pros: Location
Cons: They don't have ice machines. They offered us trays to make ice but who has that time
Mediocre 3.0
Pros: It's extended stay
Cons: Checked into a room that has beer cans all over empty pizza boxes and beds not made. Complained and was moved to another room. The second room was cleaner but TV did not work. Love extended stay but was extremely disappointed this time
Good 7.0
Pros: Location
Cons: It wasn't clean.
Poor 1.0
Pros: nothing! they gave me a dog room without any notice! smell bad and a very uncomfortable bed and dirty! very rude staff with a i don't care attitude!
Cons: they treat their costumers like animals! gave me a dog room that smell just like it! my wife and daughter and me are sick now with allergies they not even ask or told us before! very very uncomfortable bed and bad smell rug! a complete disaster
Good 6.0
Pros: great location and although dated room - very clean
Cons: pillows were useless and towels could have been used for sandpaper (they were just really old)
Poor 1.0
Pros: Nothing
Good 7.0
Pros: The staff was friendly and accomidating
Cons: Rooms were worn down. Made me feel the room was dirty. First room had bad older. I had to move.
Poor 1.0
Pros: Location is good. Other than that, this hotel should be rated as 1 star only.
Cons: The room has no hair dryer, no coffee machine. The room has a kitchen, but no any supply. There is a very a small notice saying that you can ask front desk. We asked, but front desk said (e.g.) they don't have extra hair dryer for you. A poor quality hote
Mediocre 3.0
Pros: Great location
Cons: The entire building smelled like cigarettes
Good 6.0
Pros: Near highway. Had fridge and microwave
Cons: Television signal was analogue. Lost cable during rain Storm.
Mediocre 3.0
Pros: None
Cons: Horrible smell
Good 7.0
Pros: It was clean.
Cons: No
Okay 4.0
Pros: the staff was nice
Cons: the room looked like the housekeeping could have done better,the pots and pans set they give u is old and rusted as well as the shower leaks and isnt very strong.
Okay 5.0
Pros: Easy to access from the interstate Room was a good size Water was hot Cheap
Cons: Somewhat dark and dingy looking Front desk staff was not very friendly
Good 6.0
Pros: Comfortable beds
Cons: Breakfast very limited
Good 7.0
Pros: price
Cons: no
Okay 5.0
Cons: halls were gross but the room was clean
Good 7.0
Pros: Silence, real refrigerator and freezer, large desk, darkness with curtains drawn
Cons: Difficulty connecting to WiFi - had to call tech support in Toledo for a manual connection on their end. Also shower curtain wasn't installed but I didn't realize it until late when I was going to take a shower. They fixed both but should have had to.
Good 6.0
Pros: The hotel is somewhat dated. We were there for one night so it wasn't a big deal. Extended Stay offers kitchen facilities that we did not use, but for longer stays it would come in handy. Hotel is OK .. not a 5 stay but accurate at about 2 1/2 to 3.
Cons: We returned to the hotel around 11:30 PM and there were very few parking spots available. Parked way in the rear of the building. It was a long walk to our room, near the lobby. I have a handicapped sticker but the few spots were full.
Poor 1.0
Pros: Nothing really stood out to us.
Cons: Dirty towels and linens. Had to switch rooms because the sheets on the bed were so dirty. Our second room had a pile of dirty linens on the chair in the corner.
Mediocre 2.0
Pros: The location and adjacency to I-90 was perfect.
Cons: The hotel smelled very bad, including our room. Subsequently, since leaving, all our clothes and belongings now need cleaned to be vanquished of the horrible stench.
Okay 5.0
Pros: The location is good to stay outside of downtown
Cons: The breakfast is really bad with no kitchen. It only provides bunch of muffins, peanut butter, oatmeal and coffee
Poor 1.0
Pros: I liked nothing about this hotel. The rooms were dirty and even I was on a non smoking floor and it reeked of smoke.
Cons: The breakfast is hideous! They had great value mini muffins and a granola bars for breakfast the coffee is horrible! The beds are lumpy and uncomfortable.. will not be coming back!
Mediocre 3.0
Pros: The location, but there's about 15 other hotels within a 1/4 mile radius that have the same access
Cons: Though some of the staff was very accommodating others DEFINITELY where NOT and should not be in any service industry.  they didn't want to be there. Room and bedding had a used smell to it.
Mediocre 3.0
Cons: It was old and could use updating. When we got back to the hotel around 11pm it was cold and could not get heat to work. As a result we had a bad night and did not get much sleep.
Poor 1.0
Cons: Smelled of smoke, very unfriendly staff and hotel was in poor condition- walls falling apart, paint peeling
Poor 1.0
Pros: Kitchen in the rooms are great.
Cons: Front Staff and maintenance guy were incredibly rude. They could use some customer service training. Also, didn''t like the cigarette odor in the rear door entrance. I witnessed an employee of the hotel smoking at the rear entrance while holding the doo
Okay 5.0
Pros: Convenient location and price
Cons: My only real complaint was that our room had only two small pillows and i was told there were no extra available. The pillows were too small and flat for comfort, so I had to buy two more from Walmart.
Okay 5.0
Pros: The clerk at front desk was very polite and professional
Cons: The bathroom wasn't clean..the covers weren't clean
Mediocre 2.0
Pros: Proximity to the thruway
Cons: It needed quite a bit of housekeeping attention. Very disappointed and did not feel comfortable with the lack of cleanliness Elevator floor and walls were very dirty!
Okay 4.0
Pros: I love that there's a kitchenette and a small continental breakfast and the staff are always nice. Also, it's usually a great price.
Cons: The rooms aren't sound proof at any level. YOu can hear everything especially ppl above you. It sounds like they are coming thru the ceiling even with ear plugs.
Poor 1.0
Cons: Elevator broke down twice,fire alarm set off,no one gave any reasons or checked on guest,loud music with guest doors open and a strong smell of weed through the 3rd floor hallway. When brought to the attention to staff they smiled.
Mediocre 2.0
Pros: It was quiet
Cons: The hotel was quiet... Other than that i wouls gice it a thumbs down.. There was hair in the shower... Open beverages in the fridge... Will not stay there again.
Poor 1.0
Pros: Location.
Cons: the chirping smoke detector. Despite bringing it to their attention, it kept me up two nights in a row. To be fair, they did refund the cost of my room.
Mediocre 3.7
Pros: Location was central to where I needed to be. Staff nice.
Cons: Really run down! Not updated over the years. Pillows, sheets & towels all yellowing & stained. TV stations limited. Not a place where business travelers stay; appeared to be a place where poor families live.
Extended Stay America - Syracuse - Dewitt - East Syracuse
Rated #14
7.4
Good 7.4
Based on 491 reviews
Details
Reviews
C$ 148

Cleanliness
7.2
Comfort
7.3
Facilities
7.0
Location
7.6
Overall
7.5
Overall 7.1 Good
Based on 515 reviews
Cleanliness
7.2
Comfort
7.3
Facilities
7.0
Location
7.6
Overall
7.5
Cleanliness
8.5
Comfort
7.5
Facilities
7.0
Location
7.5
Overall
7.5
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
6.4
Comfort
6.4
Location
7.3
Services
6.1
Staff
7.3
Cleanliness
8.6
Comfort
8.0
Facilities
8.6
Location
9.3
Overall
7.3
Cleanliness
6.4
Comfort
6.4
Facilities
6.4
Location
7.2
Overall
6.0
Cleanliness
7.3
Comfort
7.7
Location
7.7
Services
6.9
Staff
8.2
Cleanliness
7.4
Comfort
7.2
Facilities
5.3
Location
7.5
Overall
8.0
Cleanliness
7.8
Comfort
7.8
Facilities
7.5
Location
8.0
Overall
8.5
Cleanliness
7.1
Comfort
7.3
Location
7.6
Services
6.9
Staff
7.7

Good 7.0
Pros: The beds are very certain comfortable. The tv was nice and the wifi was fast. Staff was very friendly when we needed more towels and toilet paper.
Cons: There was food left 8n the fridge from the people before us.
Okay 4.0
Cons: My shower didnt drain properly. Couldn't figure out how to watch the TV. The outside of the building was filthy.
Poor 1.0
Pros: The fact that i was able to get a refund.
Cons: The place smelled really bad, the front desk person gave us incorrect keys to rooms in use, the rooms looked very bad, nothing like the pictures.
Good 6.0
Cons: The bed mattress seemed old, soft and sagging. Otherwise, all was fine.
Excellent 10.0
Pros: Front office staff upbeat energetic very friendly during both check in & check out
Cons: No
Poor 1.0
Cons: Garbage everywhere and people running around at 2 am cops chasing people
Poor 1.0
Pros: Nothing
Cons: The booking was not confirmed although i had the confirmation from booking.com. the staff was helpful and got me a room but the room smelled like cigarettes. The bathroom was very dirty. It was dirtier than public toilets.
Poor 1.0
Pros: The staff was friendly
Cons: We received a phone call from another guest (we didn’t know) at 2 am. Another guest on the same day, followed us back to our room and started knocking on the door, then was standing by the elevator not moving. This morning yet another guest came banging on the door at 9 am. Trying to force his way into the hotel. Was not happy at all, trying to get in touch with someone to talk about this stay.
Excellent 9.0
Pros: Staff was very friendly. Room was decent. Price was good.
Mediocre 3.0
Pros: The price was great.
Cons: The first room I was assigned was already occupied. The second room was more or less clean, but was clearly worn - flaking paint, discolored carpet, mostly white bed covers (only a few stains). There was a low level smell of stale cigarette smoke.
Poor 1.0
Cons: No cleanliness
Excellent 9.0
Pros: Staff.
Cons: Prices to high for what their really worth.
Excellent 9.0
Pros: Staff.
Cons: Nothing to really do here
Excellent 9.0
Pros: I like the staff and the room I am in now here.
Cons: The room is a little to much for what it is worth. I believe room should be cheaper.
Poor 1.0
Pros: The room was spacious and comfortable.
Cons: Upon arrival I checked in and proceeded to the room only to find the room unserviced after the previous guest. They then sent me to a room that was all ready occupied. The third room was finally inhabitable.
Poor 1.0
Pros: Location
Cons: Smelled like smoke and when I got home I had to wash all my clothes stunk like smoke.
Mediocre 3.0
Cons: 3 keys that didn’t work. People asking for money in lobby as well as wasted on drugs.
Excellent 10.0
Pros: The staff was friendly house keeping was on point whatever we needed they got it for us.
Cons: the only thing was trying to open the room door lol we just couldn't get it right. but i would go back
Excellent 10.0
Pros: Great staff, comfy rooms, low price
Excellent 9.0
Pros: Clean,quiet,convenient
Cons: Tub area old and repaired
Poor 1.0
Pros: There was nothing to like. After dealing with a bug infested room, front desk yelling at you and piceline that you wait hours for to get back to you, there was nothing to like.
Cons: There was nothing to enjoy. It was a dump.
Good 6.0
Pros: It was cheap, and just off of the highway.
Cons: The vending machines on the first floor were inoperable, the vending machines on the third floor were nonexistent.
Good 7.0
Pros: Fine hotel for the price and star rating
Excellent 8.0
Pros: Nice quite and good location
Cons: all was good
Excellent 8.0
Pros: Convenient location
Cons: Door was hard to open
Poor 1.0
Pros: It was on good location
Cons: We froze as the heat did not work. Called the front desk who told us to turn hear off for 10 min then turn back on and surprise that did not work. There were several guests complaining about there being no heat in their rooms either. Do NOT stay here!
Okay 5.0
Pros: The room was clean; the person at check in was friendly.
Cons: Noisy people outside the room late into night; the checkout person not friendly, heater in room was noisy
Good 7.0
Pros: Perfect location, fair pricing, and pet friendly. We like to stay here because we travel with an elderly pet.
Cons: The elevator smells like human piss. Please remove that carpet and replace it with vinyl flooring or something that is easy to clean. I hate using it!
Okay 4.0
Pros: Nearby restaurants.
Cons: Little closet space, counter top space, and the location.
Excellent 8.5
Pros: Value for price was good! Front desk staff were efficient and nice!
Cons: Hotel needs some refreshing! Could tell someone had smoked in the room previously!
Good 6.0
Pros: Clean and comfortable beds.
Cons: No small fridge and no microwave. We brought frozen pizza we baked at home and froze for our trip expecting a microwave. We ended up having to leave pizza in our car overnight so we could eat for breakfast instead for night snack. Very unhappy. Also the person at front desk was very abrupt Nd three the key cards on the counter at us. Fire Her.
Excellent 8.2
Pros: Many hotels/motels would not allow dogs or charge extra for a dog's stay. Not so at the Red Roof Inn. We visited a friend for the weekend and RRI provided an affordable place for us to stay with our pup. Staff were genuinely friendly and even had a treat for our four-legged family member. Can't wait to return the next time we're back in Syracust!
Cons: Was able to hear outside.
Excellent 8.5
Pros: Friendly staff. Great restaurant next door
Cons: Drains didn't work with manual handle (both sink and tub)
Good 7.1
Pros: The room was clean and the beds were comfortable.
Cons: The outside hallways and banisters were dirty.
Mediocre 2.0
Pros: The employee behind the counter was very helpful.
Cons: The room was disappointing compared to other red roof inns I have stayed at and I specifically asked for a smoke free room and it tracked of cigarettes the instant we walked in.
Okay 4.8
Pros: Bathroom was clean.
Cons: Non-smoking room smelled like cigarettes and room change could not be accommodated. Awful soundproofing. Trucks nearby were very loud the entire night. Bedding did not look clean.
Excellent 10.0
Pros: Clean, affordable, comfortable. Cant ask for more then that
Excellent 9.1
Pros: The room was modern, clean and quiet. The entire hotel has been recently updated, so it was quite nice- especially for the price! I would definately stay there again.
Excellent 9.1
Pros: I liked the cleanliness of the room and the free soaps and tissues! I was really impressed by the cleanliness and newness of the room given the really low price for the night. The tv was brand new and it looked like a cool place to hang out and order some food in, if we had stayed longer.
Cons: I didn't like how small the bed was and I was too tired to ask the staff to switch our room. Why would the receptionist put us- a lovely young couple- in a room with two small beds?? My boyfriend thought it was romantic, I could've used a bigger blanket!
Good 6.2
Pros: It was cheap and they don't charge extra for dogs. Free wifi and staff is nice.
Cons: In the winter the door opening to a walkway is colder and has issues. People always walking by your window so you don't open the curtains and therefore don't get much natural light. For hotel stays that's are thru a third party like this, are given smaller than normal rooms. So our room was the smallest. Only reason I'd stay here Ever, is if I had a dog. the decor is outdated
Excellent 8.2
Pros: Truck stop next door and 2 major highways in view made earplugs necessary. Room itself was fine and Italian restaurant Joey next door was good. Dennys next door too as this motel only offered a ot beverage in the morning.
Red Roof Inn Syracuse - Syracuse
Rated #15
7.1
Good 7.1
Based on 515 reviews
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