Older hotel , clean
The room was clean, corner room with lots of light. Easy check in and out.
Extremely loud old fashioned air conditioner, going off and on. No ice machine on Hilton honors floor. Remote did not work, and had no wash clothes in room. Not a luxury hotel.
Stuck in Elevator! Hotel Mgmt. = USELESS & INCOMPETENT Refused Refund
Worst hotel MANAGEMENT EVER! Was stuck in DoubleTree Hilton's downtown Toronto elevator for over an HOUR and management did NOTHING!! Only reason I got out was because I called the fire department and THEY got me out. DoubleTree sent an old man with a flashlight over an hour later. If I didn't take it upon myself to call, who knows how many more hours I would have spent there. Then they had the audacity to NOT REFUND either of my 2 nights because it was booked w/ a 3rd party provider. I didn't get stuck in the 3rd party provider's elevator, I got stuck in YOUR ELEVATOR. Avoid at all costs as management will not take care of you. Any other hotel would have refunded and given multiple free nights.
The location is great.
I had a problem with my reservation and was checked out a day earlier than expected on a group business trip. I was offered no help with my luggage.
It was walking distance to where I needed to be! Fantastic room, bed, clean, great desk for work. Loved it! Will be back! Close to eating places. Didn't get to use the pool or fitness centre but great they have them and close to St Patrick station. Staff were great. Love the warm cookie on arrival! Great deal
Great staff and food
The staff went beyond to meet my needs. Always cordial and friendly.
Overall nice hotel
Friendly staff, great location
We didn't get the size of bed that we had prebooked, the hotel was sold out after I had already prepaid.
Very Helpful Staff
When we arrived (early) the staff were happy to stow our luggage for us, the staff remembered us, ensured that our luggage was safe and organised for a car to take us to the airport the following evening. Location was great.
Nobody told us about the hotel facilities, our son would have loved some pool time before our flight home.
1st of all it was false advertisement as to what room I would be getting. I booked a room with 2 beds and I got one king for 2 people. I know what I booked & the 3rd party site switched it after booking. Anyway one of the managers who were dealing with people was very rude. To make matters worse they tell you that you can't have any visitors in your room after 9. Never heard of a stupid rule like this ever! Hilton won't ever get my money again.
Clean and comfortable
We had a nice stay. The room was clean and the bed was comfortable. The room was small but fine. I would stay there again. Good downtown location.
Great hotel. 20 minute walk to the rogers centre and the CN tower. Nice and clean. House cleaning staff were friendly when met in the hallways.
Front desk Staff were rude and unhelpful. Someone had vomited in the elevator and when alerted they were rude. Over an hour later when we came back it was still in the elevator.
They allowed us to keep our car in underground parking after check out wothout an additional fee which was very helpful
I liked that the street was not busy, the hotel was clean, the staff was polite and professional, there is a sundry store and on-site dining. It is walking distance to Eaton Centre. They provided extra pillows and towels in our room prior to check-in.
Housekeeping failed to replace each towel they removed and left us with only one roll of toilet tissue. We were on an Hilton HHonors floor but no one explained to us what made our floor different from non-HHonors floors. We are Gold status and were not offered an upgrade despite being offered one online for extra payment.
Stay at the DoubleTree by Hilton Hotel Toronto Downtown and enjoy modern amenities, impeccable service from our friendly staff and a warm chocolate chip cookie upon arrival. Located in a peaceful area in downtown Toronto, the hotel is only a short walk from the heart of the city and Dundas Square and offers easy access to a wealth of Toronto businesses, attractions, entertainment and shopping. The hotel is also close to Toronto Union Station, easily accessible to Toronto Island Airport and only 40 minutes from Toronto International Airport. Every stylish guest room at this downtown Toronto hotel features thoughtful amenities to make you feel at home. Refresh in the spacious bathroom, watch cable on the flat-screen TV and stay connected at the spacious desk with high-speed internet access. Upgrade to a luxurious suite for additional space and amenities. Host a successful business or social event at our Toronto hotel with 13,000 sq.ft. of flexible conference space and the latest A/V technology and stay productive in the 24-hour business center with a range of useful services and amenities. Maintain your exercise regime in the complimentary 24-hour fitness center, unwind in the sauna or take a dip in the heated indoor swimming pool. After a busy day exploring Toronto, enjoy lunch and an extensive wine selection in the stylish Hemispheres Restaurant & Bistro or savor exquisite, authentic Chinese specialties in the four Diamond-rated, Lai Wah Heen.
Based on 6,477 reviews
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