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|"Very friendly and helpful staff"||(in 293 reviews)|
|"We were offered delicious warm cookies!"||(in 54 reviews)|
|""Beautiful lobby, friendly staff, clean room.""||(in 246 reviews)|
|"Our room was not clean."||(in 141 reviews)|
|"Worst hotel MANAGEMENT EVER!"||(in 64 reviews)|
|"unable to sleep all night."||(in 35 reviews)|
|great location||in 865 reviews|
|room was clean||in 710 reviews|
|friendly staff||in 678 reviews|
|comfortable bed||in 392 reviews|
|great hotel||in 300 reviews|
|breakfast included||in 216 reviews|
|parking was expensive||in 208 reviews|
|walking distance||in 193 reviews|
|front desk||in 138 reviews|
|warm cookies||in 125 reviews|
|one night||in 111 reviews|
|upon arrival||in 61 reviews|
|eaton centre||in 29 reviews|
|downtown toronto||in 21 reviews|
|cn tower||in 20 reviews|
Paid for king bed but got a queen bed instead
The room appeared clean.
DoubleTree gave us a room with a queen bed when we paid for a room with a king bed. The room was quite small. Only one elevator seemed to be working with caused people to line up to get on from the lobby.
Last minute trip to Toronto
The staff was very friendly
Found hairs in our bed and some bugs place looks a little worn
Older hotel , clean
The room was clean, corner room with lots of light. Easy check in and out.
Extremely loud old fashioned air conditioner, going off and on. No ice machine on Hilton honors floor. Remote did not work, and had no wash clothes in room. Not a luxury hotel.
Stuck in Elevator! Hotel Mgmt. = USELESS & INCOMPETENT Refused Refund
Worst hotel MANAGEMENT EVER! Was stuck in DoubleTree Hilton's downtown Toronto elevator for over an HOUR and management did NOTHING!! Only reason I got out was because I called the fire department and THEY got me out. DoubleTree sent an old man with a flashlight over an hour later. If I didn't take it upon myself to call, who knows how many more hours I would have spent there. Then they had the audacity to NOT REFUND either of my 2 nights because it was booked w/ a 3rd party provider. I didn't get stuck in the 3rd party provider's elevator, I got stuck in YOUR ELEVATOR. Avoid at all costs as management will not take care of you. Any other hotel would have refunded and given multiple free nights.
The location is great.
I had a problem with my reservation and was checked out a day earlier than expected on a group business trip. I was offered no help with my luggage.
It was walking distance to where I needed to be! Fantastic room, bed, clean, great desk for work. Loved it! Will be back! Close to eating places. Didn't get to use the pool or fitness centre but great they have them and close to St Patrick station. Staff were great. Love the warm cookie on arrival! Great deal
Great staff and food
The staff went beyond to meet my needs. Always cordial and friendly.
Overall nice hotel
Friendly staff, great location
We didn't get the size of bed that we had prebooked, the hotel was sold out after I had already prepaid.
Very Helpful Staff
When we arrived (early) the staff were happy to stow our luggage for us, the staff remembered us, ensured that our luggage was safe and organised for a car to take us to the airport the following evening. Location was great.
Nobody told us about the hotel facilities, our son would have loved some pool time before our flight home.
1st of all it was false advertisement as to what room I would be getting. I booked a room with 2 beds and I got one king for 2 people. I know what I booked & the 3rd party site switched it after booking. Anyway one of the managers who were dealing with people was very rude. To make matters worse they tell you that you can't have any visitors in your room after 9. Never heard of a stupid rule like this ever! Hilton won't ever get my money again.
Clean and comfortable
We had a nice stay. The room was clean and the bed was comfortable. The room was small but fine. I would stay there again. Good downtown location.
Great hotel. 20 minute walk to the rogers centre and the CN tower. Nice and clean. House cleaning staff were friendly when met in the hallways.
Front desk Staff were rude and unhelpful. Someone had vomited in the elevator and when alerted they were rude. Over an hour later when we came back it was still in the elevator.
DoubleTree by Hilton Hotel Toronto Downtown is a 4-star hotel set in the heart of the central business district of Toronto. It is an ideal option for business and leisure travelers seeking a quiet urban-retreat in the city. The hotel is within walking distance to many sights and attractions, including just a mile away from the landmark CN Tower.
Stylish guest rooms and suites feature modern decor and contemporary furnishings. Guests can choose from king rooms, queen rooms, double rooms, junior suites, and executive suites. All rooms are kid-friendly and smoke-free.
Room amenities include: complimentary high-speed WiFi, flat-screen televisions, coffee and tea making facilities with complimentary tea and coffee, mini-fridges, plush bedding, spacious bathrooms, custom bath products, crisp linens, signature mattresses, individual climate control, telephone with voicemail, in-room safe, iron, hair-dryer, and walk-in shower. Suites feature kitchenettes with stove-tops, mini-fridges, and more. Some suites feature private whirlpool tubs and spacious separate living room areas. Laundry service and room service is available.
Business travelers can utilize the 24-hour business center and over 13,000 square feet of conference space. Paid parking is available onsite. Guests can use the modern fitness center which is fully equipped with cardio machines, free weights, and a sauna. A heated indoor swimming pool features a small deck area with chairs. Free WiFi is available throughout the hotel grounds.
Guests can enjoy an extensive breakfast buffet for an additional fee. The onsite bistro, Hemisphere’s Bistro, is open for lunch and serves burgers, fish & chips, salads, and more. Hemisphere’s Restaurant is open for breakfast, lunch, dinner, and cocktails and offers an extensive menu of classic American fare.
based on 2,753 reviews
Policies vary by room type and provider.
All reservations at DoubleTree by Hilton Toronto Downtown – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
DoubleTree by Hilton Toronto Downtown is located at 108 Chestnut Street in Downtown, 0.5 km from the centre of Toronto. Nathan Phillips Square is the closest landmark to DoubleTree by Hilton Toronto Downtown.
Check-in time is 3:00 PM and check-out time is 12:00 PM at DoubleTree by Hilton Toronto Downtown.
Yes, DoubleTree by Hilton Toronto Downtown offers free Wi-Fi.
No, DoubleTree by Hilton Toronto Downtown does not offer free parking.
No, DoubleTree by Hilton Toronto Downtown does not offer free airport shuttle service.
DoubleTree by Hilton Toronto Downtown is 2.9 km from Toronto Island.
Yes, DoubleTree by Hilton Toronto Downtown is a pet-friendly hotel.
Yes, DoubleTree by Hilton Toronto Downtown has a pool on-site.
DoubleTree by Hilton Toronto Downtown has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.