Mansion del Cupatitzio

The best thing about this hotel is its location. They have a VERY professional staff. The room service waiters and the porters are VERY professional. Also the food is quite good. The grounds are very pretty and well maintained. The hotel looks very nice from the outside. Also, it is right by the entrance to the national park. There is a restaurant across the street from the hotel overlooking the river in the national park, and the entrance to the park is a few blocks away.

The room did not have an AC nor a heater nor a fan. I was looking for a quiet room- This was not quiet. The way the door and bathroom window are fitted, there is a lot of space around them, so all the noise came right into the room. There were screaming children at night and during the day... like blood curdling screaming. At one point a whole group of staff members had a loud conversation with beeping and walkie-talkie right outside my room door. I heard other people in other rooms at various hours. This is NOT a quiet place. Also the overall feeling of the room is shabby... it feels old and the carpet is shabby. If they weren't marketing themselves as a 4 star hotel, it wouldn't matter, but the room did not feel 4 star. Most important of all, the WIFI is TERRIBLE!!! I tried to move out and get a refund after being there one hour. They would not refund my money, even for the following day I hadn't stayed there yet. The reason I requested a refund was because I needed to get work done that evening, and I could not even SEND a TEXT email. It took forever to send, or it would drop. I would switch back and forth between the many wifi routers they had as each one would fail. I recieved either very slow or intermittent service. At one point, one of the staff came into my room to show me that Youtube worked fine on his phone, but when he showed it to me, it was buffering constantly. The front desk assured me they would reset the routers, but they still ran the same way -- very slow, intermittently not working at all. At 2 or 3am, when everyone else a the hotel was asleep and not using the wifi, I could barely use the internet to check my banking, send an email, or use booking.com - Anything else was too much for th einternet. What really bothered me was that I could not get a refund... After I was told there would be good wifi, and the wifi didn't work, a refund should have been issued.