The reception staff were pleasant and helpful as was the Restaurant Manager on the Saturday morning.
We stayed at this hotel as a base for going to the London Olympics in 2012 and found it very pleasant s decided to use it again while attending the BST Hyde Park music festival, however in the intervening 5 years the property and the service seems to have deteriorated. I booked 3 rooms for me and my family where all of them were located in different parts of the hotel although admittedly did not ask for them to be together, and all were different type rooms which I found very surprising given the booking was made at the same time! The service was a bit hit and miss to say the least. Dinner on the Friday evening and breakfast the following morning was okay, particularly at breakfast where the Head Waiter was very helpful, pleasant and attentive regularly making sure we were alright and topped up with tea and coffee but unfortunately I think it must have been his day off on the Sunday as the experience at breakfast was totally different where waiting staff seemed to be very 'thin on the ground'. We had to ask twice for coffee and tea and used plates and utensils were not being cleared in a timely manner and left to pile up around us on our table! Our room, number 45 was also not serviced on the Saturday, so after going out all day and coming back late we were welcomed back to an untidy room which is not the end of the world but not what we paid for! We were also disappointed to learn when we arrived at the hotel that the swimming pool was not available to paying guest on Saturday morning as was rented out privately for children's swimming lessons, something we were surprising not told at the time of our booking!!
Located in Uxbridge, Denham Grove is in a rural location, a 5-minute drive from Denham Golf Club and 9 minutes from Colne Valley Regional Park. Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Based on 958 reviews
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