Residence Inn by Marriott Wichita East at Plazzio

Upon arrival we were told they were overbooked and had no rooms for us even though we had booked one week out from our trip. The front desk staff made it seem like there was nothing he could do and we would have to figure something else out. He didn't keep us informed. Turns out the manager was on his way to work out the overbooking situation and he was able to help us. But the front desk staff was unfriendly throughout the ordeal and that we were more of an irritant than anything. The maid staff knocked on our door at 9:00 am asking us when were going to check out and she said check out was at 11:00 am when it was really at 12:00. Overall the staff was unfriendly and uninformative, but the accommodations were overall comfortable. The tub in our bathroom was not clean, which was disappointing, but we were only there for one night so we didn't complain.

The bed was very comfortable.

The customer service of the front desk and maid staff were not good.