Quinta Real Zacatecas

The building is beautiful and the artwork quite lovely. The public spaces are nice and the location, right next to a park and in walking distance to most tourist sites is terrific.

The rooms have been neglected for many decades. When did I last see a sculpted avocado green wall to wall rug? Maybe in 1970? And without a fitted sheet or mattress pad, the bed became full of wrinkles and quite uncomfortable. But by far the worst thing about this hotel was the service-or lack thereof. Our room was not made up the first day we were there until we returned from a long day of exploring the city in the late afternoon. When we ordered coffee through room service it took three days for the tray to be removed. When we asked for a bucket of ice in our room it took three calls to finally get some. The staff is either on strike or has never been trained.