Esperia Palace Hotel

Via Delle Ginestre 27/D, 95019 Zafferana Etnea, Sicily, Italy
+39 095 708 2335

Cheapest
rate per night

8.5

Excellent
based on 505 reviews
Esperia Palace Hotel - Zafferana Etnea, Sicily, Italy
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+39 095 708 2335

Good to know

Distance to city centre 0.8 km
Location rating 8.5
Nearest Airport Catania Fontanarossa
Distance to airport 24.6 km

Rooms

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Reviews

Traveller rating

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  • Good
    Sep. 2018
    7.0

    The staff was nice, receptionist. They arrange a car for us and gave us some good advice what to see. I also liked the spa and sauna.

    The breakfast was ok. Mainly pastries. Also the location if you want to sea Taormina and Etna is ok. You definitely need a car, otherwise you are stuck in a hotel.

  • Excellent
    Jun. 2018
    8.3

    Friendly Helpful staff. Nice gardens. Delicious breakfast. Views from the room.

    They were packing and unpacking trucks under our room until late into the evening. Some areas of the hotel look a bit run down.

  • Excellent
    Jun. 2018
    9.3

    Friendly Helpful staff. Nice gardens. Delicious breakfast. Views from the room

    They were packing and unpacking trucks under our room until late into the evening. Some areas of the hotel look a bit run down.

  • Good
    Oct. 2017
    8.0

    The location

  • Mediocre
    Sep. 2017
    3.8

    Nothing at all, incredibly poor

    We arrived at the hotel and checked in to a rather exasperated receptionist arrived at our room which stank of sewage problems, were given another which was marginally better. Having booked the use of the spa it was abismal! Seemed more like a commual pool and sauna. The hotel insists on guests booking a time slot for their stay, and rightly so. However it was poorly managed, overcrowded and dirty. The spa boasts a tasting of assorted herbal teas which were served in plastic glasses more suitable for a nightclub than a spa, there wasn't any hot water available and both spa attendants were reluctant to refill it! Having paid for the gold spa package which included a "Hamman scrub" I was rather disappointed to receive a small bowl with salt and water in it! Changing rooms were dirty and don't offer hotel guests a place to leave their possessions, and dirty towels and empty toiletries everywhere. Breakfast offers a poor choice, the limited selection of fresh fruit had clearly seen better days and was rather battered to say the least. Ant infestation around the tables, miserable and unfriendly staff who huffed and puffed their way through service. Our room even had ripped bathroom towels in it! Photos of which are included, and furniture had definitely seen better days too. We had booked a late check out prior to arrival which was granted, only to be called at a moments notice and asked to check out at the usual time as they needed the room. A huge disappointment the hotel claims to be a 4 star superior, I would say that even 3 would be too generous for this establishment, avoid at all costs! A b&b in the area would have been a far better choice!

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About

Overview

Located in Zafferana Etnea, Esperia Palace Hotel is a 2-minute drive from Mount Etna Park and 8 minutes from Adventure Park Etna. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.

Hotels.com

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.5 Excellent

based on 505 reviews

9.2

Comfort

9.2

Service

8.4

Room

7.0

Breakfast

Things to Know

  • Great reception
  • Spacious rooms
  • Friendly service
  • Professional service

Check in

2:00 PM

Check out

11:00 AM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Complimentary breakfast
Fitness centre
Free Wi-Fi
Business centre
Car rental
Internet
Concierge service
Meeting/Banquet facilities
Room service
Bicycle rental
Spa
Hot tub
Indoor pool
Outdoor pool
Restaurant
Bar/Lounge
Air-conditioned
24hr front desk
Sauna
Airport Shuttle (Surcharge)
Free parking
Storage available
Terrace/Patio
Disabled Access
Elevator
Hiking
Massage
No smoking
Hairdryer
Cable or satellite TV
Safe
Pets not allowed
Rooftop

Photos

Esperia Palace Hotel - Zafferana Etnea - Building All Photos (35)
Esperia Palace Hotel - Zafferana Etnea - Balcony Balcony (2)
Esperia Palace Hotel - Zafferana Etnea - Banquet hall Banquets (1)
Esperia Palace Hotel - Zafferana Etnea - Bathroom Bathroom (4)
Esperia Palace Hotel - Zafferana Etnea - Bedroom Bedroom (10)

Location

Getting Around

Catania Fontanarossa 24.6 km
Reggio Calabria Tito Menniti 64.4 km
Acireale Guardia-Mangano-Santa Venerina 6.5 km
Carruba 7.9 km

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