Value for money
Distance to city centre
Distance to airport
|"Very friendly and helpful staff!"||(in 67 reviews)|
|"Fantastic views and great location."||(in 31 reviews)|
|"A great and modern hotel."||(in 40 reviews)|
|"Zermatt is just very expensive."||(in 3 reviews)|
|"Lack of tea making facilities in room."||(in 2 reviews)|
|"There is a coffee machine in the room, but not a coffee capsule."||(in 3 reviews)|
|breakfast was excellent||in 165 reviews|
|room with view||in 136 reviews|
|friendly staff||in 125 reviews|
|view of the matterhorn||in 84 reviews|
|excellent at this hotel||in 76 reviews|
|good location||in 42 reviews|
|bit far||in 31 reviews|
|coffee machine||in 22 reviews|
|shuttle service||in 20 reviews|
|walk from the train station||in 20 reviews|
|zermatt||in 15 reviews|
|clean and comfortable||in 9 reviews|
|twin beds||in 9 reviews|
|fruit with yogurt||in 8 reviews|
|main street||in 7 reviews|
|rooms were very clean||in 7 reviews|
|good selection||in 4 reviews|
We enjoyed the fireplace in the bar and the hotel boutique atmosphere.
The Hotel staff was wonderful
My only thought would be that they need a hot tube
We had an amazing time at Hotel Phoenix. The staff were very friendly and helpful, the room was clean and comfortable, the location was fantastic and the views were breathtaking. Our room had an amazing view of the Matterhorn Mountain. The staff were very helpful. When we asked to recommend a restaurant, not only did they recommend one but they booked us a table for our group and got us a copy of the menu! The breakfast was good. We would definately recommend this hotel to anyone.
Clean room. Good view.
The staff was very polite and helpful, the room was spotlessly clean and the bed was vert comfortable. Awesome duvet and pillows!
No, nothing at all.
very very nice. rooms clean, friendly staffs, nice taste hotel
New, immaculate, very good taste, integrating old wooden elements into the new construction. Quiet area of Zematt, felt great.
Travelling by train, the hotel was a short, but easy walk with our heavy backpacks, so the location was good for us. The staff allowed us to check in early, which was very accommodating of them. The hotel had a comfortable and inviting lobby area while we waited to be shown to our room. Our room in this newly opened hotel was spotless, and featured nice wood and stone decor, comfortable beds, and access to an outdoor patio. The shower was small, but manageable, with quality soap and shampoo provided. Breakfast buffet had a great computerized coffee machine to choose a variety of drinks for yourself. The breads, fruit, yogurt, cheese and meat spreads were plentiful, tasty, and filling. Overall good impression, would stay there again!
The hotel was new and clean. Everything seemed to be running smooth. The free shuttle service to the railway station was convenient. Breakfast was satisfactory. The mountain view from the room was nice. Fair price in Zermatt. The staff were helpful.
The room was a bit small.
Everything was fine at arriival, check in was easy and my details where there as expected. Rooms are good, clean, basic. Shower area was a little tiny but acceptable
When you stay at Phoenix in Zermatt, you'll be on a river, just steps from Matterhorn Ski Paradise and 5 minutes by foot from Zermatt–Sunnegga Funicular. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A train station pick-up service is available for a surcharge.
based on 572 reviews
Value for money
Policies vary by room type and provider.
Phoenix is located at Untere Wiestistrasse 11, 0.5 km from the centre of Zermatt. Zermatt Railway Station is the closest landmark to Phoenix.
Check-in time is 3:00 PM and check-out time is 10:30 AM at Phoenix.
Yes, Phoenix offers free Wi-Fi.
No, Phoenix does not offer free parking.
No, Phoenix does not offer free airport shuttle service.
Phoenix is 87.3 km from Milan Malpensa. Phoenix is 89.3 km from Lugano.
Yes, Phoenix is a pet-friendly hotel.
No, Phoenix does not have a pool on-site.