Airport View Hotel

The aircon worked well. The room was clean. Towels and Bedding was fresh.

There was no hot water in room 109, and when I mentioned it to the staff they only said they would look into it. I never got any feedback. Or any compensation with another room offer. The room was very small. I always stay in this hotel, but it seems like the conditions are going backwards, and not improving as per their statement in the elevator.

The reception staff were friendly as usual, but ultimately couldn't resolve the issue of very much sub-standard rooms on our second and final night in this hotel. The restaurant and bar staff were also friendly, as on previous stays. The food was ok and plentiful.

Upon our arrival, we found that the original rooms we'd been given had not yet been cleaned at 8.30 pm! There was obviously confusion over which rooms were actually ready to give out; low-quality rooms ultimately assigned (very shabby, dirty, one shower was faulty and practically unusable); inability to resolve the issues to customers' satisfaction. In addition, my companion was awoken at 6.40 am for cleaning - and then again at 7.40 am with another request for cleaning! Simply unacceptable. I asked for a partial refund, but the staff present could not grant this without consulting the manager, who was on holiday. I await a final response.