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Pros: Nothing

Cons: I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.

Pros: This particular flight was parked at the closest bay to immigration at Heathrow. So a late boarding and arrival was made early through not having a mile long walk to passport control.

Cons: Disorganized boarding with the plane load of people huddled around the entrance to the boarding area. No guidance from the crew on how to efficiently pack the overhead bins efficiently with passengers helpless to put their treasures into the overhead bins.

Pros: After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system.

Cons: It was delayed. I paid very expensive to fly on Business to be on the first row. Because every minute count for me on this trip. But it was delayed. I feel I should get a refund for sum of the money I spent

Pros: Gaps between seats are very narrow.

Cons: when serving drinks, cabin crew limited to serve liquor only once and it was poor service.

Cons: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

Pros: Nothing to mention

Cons: Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!

Pros: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.

Cons: I would have to dream something up.

Pros: Crew was good

Cons: No entertainment at all, food was bad

Pros: Legroom and recline of seats of the A350

Cons: Noise of engines at cruising speed louder than most of it's size USB outlet didn't charge

Pros: The staff upon checking in were very polite and courteous.

Cons: It took a while for the staff to open up the boarding gate . Upon boarding I was given a sandwich which contained eggs.

Pros: Comfy flight and early arrival.

Cons: Had to run to catch the connecting flight

Pros: This particular flight was parked at the closest bay to immigration at Heathrow. So a late boarding and arrival was made early through not having a mile long walk to passport control.

Cons: Disorganized boarding with the plane load of people huddled around the entrance to the boarding area. No guidance from the crew on how to efficiently pack the overhead bins efficiently with passengers helpless to put their treasures into the overhead bins.

Pros: Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable.

Cons: When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice.

Pros: The crew was very cool

Cons: The food was ok

Cons: poor customer service.

Pros: Nothing to mention

Cons: Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!

Pros: Gaps between seats are very narrow.

Cons: when serving drinks, cabin crew limited to serve liquor only once and it was poor service.

Pros: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.

Cons: I would have to dream something up.

Cons: None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam.

Pros: After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system.

Pros: Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable.

Cons: When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice.

Cons: Flight delays is a constant problem with this company

Pros: Food and a good cabin crew on Brussels Air.

Cons: No complaints