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Pros: Nothing!

Cons: We were told they were holding our flight, we ran 3 terminals and they’d already left.

Pros: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline

Cons: If I knew how to recline my seat earlier. I did try several times

Pros: Nice attention and good food. Plane and seats are confortable

Pros: Everything was smooth and effortless.

Cons: Can’t think of anything.

Pros: The personnel AFTER passport control was wonderful, both airport and United. Passport control workers failed to recognize or help move us through to be able to board in time while they allowed other passengers to go ahead who had same departure. Plane waited 30 mins past take off for us.

Cons: Brussels airport staff at pass control needed to acknowledge departure concerns to prevent plane delay of takeoff. Many passengers missed their connection in Chicago because of our delay boarding due to pass control wait and lack of help.

Pros: The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean.

Cons: Better boarding process

Pros: Nothing

Cons: I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.

Pros: The flight is great once you are through security.

Cons: The airport experiance is not for the faint of heart

Pros: The pilot flew very fast to make up for time lost.

Cons: We boarded late at casa. Very unconfortable.

Cons: Smiling faces and patience.

Pros: Flights were on time, boarding was smooth and there was enough legroom.

Cons: The selection of movies and TV-shows was comparably small.

Pros: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements.

Cons: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.

Pros: Crew was fantastic.

Cons: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.

Cons: Late departure. Rush to connect.

Pros: Crew was great and professional.

Cons: Entertainment controls were outdated and confusing to operate. There were no charging ports.

Pros: Great seats with ample space! Crew was very attentive.

Cons: Boarding seemed bit chaotic ..... no onboard entertainment .

Cons: Leaving on time would have been better than 1.5 hours of delay. The food was poor. When I checked in online, the airplane map was totally different from Imthe plane we boarded. So selected a seat with no rows in front of me and I unded up with normal rows.

Pros: Luggage allowance for sports equipment and plenty of legroom

Cons: Breakfast was poor on first flight from Dakhla in comparison with the lunch on the next, connecting flight from Casablanca. The latter was very good.

Pros: Service ,staff

Cons: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.

Pros: Good beverage service.

Cons: Over an hour delayj for departure.

Pros: Everything was smooth and effortless.

Cons: Can’t think of anything.

Pros: The entertainment was amazing

Cons: The seats were a bit hard

Pros: Seat comfortable

Cons: Flight was delayed and overhead bin space was very small

Cons: The plane was very hot

Pros: Nice attention and good food. Plane and seats are confortable

Pros: Everything was smooth and effortless.

Cons: Can’t think of anything.

Cons: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.

Pros: The flight crew was so friendly and the food was really good.

Pros: Cabin facilities

Cons: They didn’t bring one of my bags

Cons: We had 4 hour delay causing a stop over at 3am. So yeah