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It was a really good experience. Food, snacks, and beverages were good. Flight entertainment was also a good one.

Not consistent with the food quality (I mean taste not freshness)

3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account

Much better than the major US Carriers especially in Biz Class.

The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!

There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane

Forty five minutes late for departure. Staff were pleasant. Food was adequate but not outstanding. Entertainment system was very good, as it usually is on Air France.

Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.

My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.

The hard product, food, and service are far superior to their North American counterparts

Turkish Airlines made a long flight from YVR to IST a great flying experience. From the attendants, to the food, to the entertainment program to all the extras, a twelve hour flight ‘flew by’. Late departure and arrival was not the airline’s fault.

Boarded via bus instead of the air bridge Had to wait 10mins in the bus at the tarmac before we were allow to go up

The flight attendants were great! The seating for business class is better on other airlines. The food was also good!

Great food, great entertainment and very helpful, caring & attentive staff.

Food is getting worse. They use to be different than other airlines. Their economy classes food sucks. Stuff was very helpful.

Horrible, they forgot our luggage, the food was terrible, the crew were rude, the flight was delayed, I hated every aspect of this flight

The flight was delayed so connection was missed. In Istanbul we were taken to a hotel and no one in the hotel knew so we had to wait hours in the lobby of the hotel while the airline and hotel coordinated. The airline staff is rude at times

The checking line was very long , when checked the bags and got the boarding pass but moved fairly fast . The boarding line was long and the ground crew didn’t provide priority to kids boarding . But the air crew on the plane were very nice and polite . Too bad my daughter’s table try was broken which made the trip less enjoyable.

Food could have been hotter. More padding needed in economy seats

Was not able to check in online, so had to stand in line for 90 minutes to get a boarding pass, and I had no luggage to check. Why not let people check in in advance on line? Or at a kiosk at the airport?

At the Check-in desk in Constantine, I put my luggage on the belt. It wasn’t very full. The Air Algerie agent said that my luggage was too heavy, and so I had to pay money. I asked how heavy it was, and he said 20 kg. I doubt just clothes would be that heavy. So I asked how much money I had to pay. He said 12000 Dinars, which is about $150 dollars (i.e., about 150 Euros). I started objecting, saying I don’t have that much Dinars, mostly because one can’t exchange dollars or Euros for Dinars. No one would get on a flight to Paris with 150 Euros worth of Dinars. Worthless. Also, I told him the flight itself didn’t cost as much as $150, so this charge was way too high. But, the Check-in person insisted that they would no take my luggage weighing that much (20 kg). So I asked what weight it must be. He hesitated, looked upward for a few seconds, and said 10 kg. So I stepped a few feet away and transferred clothes from my luggage to my backpack, leaving my luggage feeling 1/2 the original weight - - - hopefully now only 10 kg. I went up to the Check-in desk again. The Check-in guy put my bag on the scale, and said, “You still must pay 12000 Dinars.”. I asked why, and he said my ticket did not include any luggage at all. I objected immediately, saying that I had a round-trip ticket and that Air Algerie carried my luggage from Paris to here in Constantine. Therefore my ticket must actually have included luggage going both ways, round trip. But he continued to say that, no, my ticket didn’t include luggage, and that I must pay 12000 Dinars. At that point another Air Algerie agent walked up behind me, asking what was going on. When I told him, he said, “Come with me.” He took me 30 feet away, behind a pillar. He asked how much money I had. I said $40 US dollars and 20 Euros. He looked one way and then the other way. He said, “Give me the $40 and I’ll see what I can do.” A couple minutes later he said it was all fine, and they would take my luggage. So I went back to the Check-in counter, and they took my luggage, saying, “Don’t worry, it’s all fine. Everything is fine.”

Always late , never on time people rushing to catch their connection flight , the only punctuality of air algerie is for sure they delay the flight

Air algerie flights always the same Late or canceled with poor service So , not a surprise The flight yesterday full and late with poor service as usual

3hours deleyed, absolutely horrible day.,horrible company.,bad service.,they should check the flight if it safe before letting the passengers in .. it was a technical problem ( very hot temperatures inside the flight) we had to come back and change the flight.never again with this company

I like it too much, i’m gonna use it every flight thank you Egypt Egypt best airline

It was better than the previous flight only because the crew was not rude and did not force us to accept food but the entire flight was overheated from start to finish and it was the only time with an airlines i felt i may not make it home . I will not be flying with them again a different airlines for egypt i will try in the future .

Hello, I did not take the flight from IAD to Cairo- Istanbul on July 14 and could not travel because my next flight was from Istanbul to Tehran. Due to the tension there, I was advised to not to travel. Indeed, I was at the IAD airport at the boarding time 9am, on july 14, I informed egypt air counter head then that I am not taking the flight to Cairo and istanbul!, the team head gave me the contact of local office of egyptair in vienna, VA but they were not in the office on July 14 and I left three voice messages and email explaining my situation to them, but no reply came back from Egyptair Virginia office yet.!! I then informed underpricer customer support on whatsup about the situation and there auto reply sustem said that the support team would call to arrange for rescheduling or refund. but no one contact me yet. Can you provide proper support ?? Thank you Alaa Mohseni B 703655 1662 conf no. CYFFHW

The temperature in the plane was very warm, never experienced in any airlines we have flown, normally its freezing. our trip from JFK to Cairo was unbearably warm.

Everything was ok except cleanliness of the plane, it was poor.

So bad we never travel with Egypt air bad service smells bad food bad Ching my sets to back

Horrible old filthy airplane with brooking seat and entertainment system

Despite paying business class, the angle seat was uncomfortable. The crew was just ok. The baggage checkin was a mess at JNB.

The bathroms were disgusting by the end of the fight.

Greater clarity in organizing line-ups for the various boarding groups would have made it easier for all. Due to the many children, the announcements could not be heard clearly enough, so a simplicity in organization would have helped.

Left my baggage behind on my arrival had to wait 3 days to claim my luggage

The flight attendants were very nice, friendly and went above and beyond in making our journey pleasant.

ldid not like the late departure did not like the late food service. Food should have been serve earlier ro allow more sleeping time. Did not like beeing interrupted just to show announcement about their duty free onboard Finally baggage did not make it to final destination and are still in casablanca.

Stay away at all cost! Late boarding, late departure, inoperable seat controls and entertainment screens, very rude cabin crew,

Wait time was very long during boarding. We had to wait a while in the bus which was under the sun.

Not good airline doesn't understand or recognize business class customers

On line check was unavailable even tho I was receiving emails to check in and select my seat. At the gate was told all seats were taken ahead of time and was pre assigned a bad seat. When could you check in the choose a seat ???? The ran out of all food choices in business class !!! I had nothing to eat. They told me to pre order a special meal. I don’t want a special meal I was a regular meal. Seats very uncomfortable for business class prices.

The head of the flight attendants was very rude and impolite and insisted to know my nationality on flight while I had my Can passeport! against all rules!

Old planes that are not being maintained with at least basic cleaning. Plane smells awful, bathrooms not cleaned either. Customer service probably one of the worst I have experienced.

The plane was new, clean and nice. The crew was very attentive and pleasant. The food wasn’t great, though - even in business class…