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The on boarding process at the airport was confusing with no order set in place. So passengers were creating their own lines. Taking the bus to the plane as a bit cumbersome. Once in the plane, the flight attendants were tentative and friendly. Seats were comfortable and food was okay.

Boarding is messy, business class no priority line Delay is departure.. hot in cabin

Timeliness seems to be optional. Flight was 30 min late despite not coming from anywhere else prior. Information on flight status boards in the airport continued to show “on time” despite being passed the time it should have left.

Super flight. On time departure and arrival. Very good service. Luggage arrival at DXB was a little delayed but you can’t have everything the very best :)

The plane seemed pretty old and the food was not good

Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service

The food was amazing on our flight. So many options for movies and shows to stay entertained for 12 hours.

I was not allowed to upgrade with miles whereas others were. That’s a pity

Everything was good but I think food choices could've been better

Over all good service but from Dubai to Delhi horrible service. Not happy

Flight and flight service was great. When a flight is cancelled, publish to all affected with email and txt. Explaining the way forward.

It was very good. It was a long flight and being a tight with little leg room.

I wish I knew in advance that the connecting flight was by indigo air

I appreciated the vailability of wheelchair services for persons with mobility issues all the way up to the aircraft. What could be better would be the food choices.

Awesome hospitality, awesome staff, awesome food & awesome travel time. Thanks

My baggage is lost. Flight cancelled, Rebooked ticket through long routes. Mental stress, emotional hurt

Overall good. Food choice in business class is a concern as same dishes on every flight for months. Crew is great and seats on this sector were fine . They need to have more variety in dining

Nothing I knew what I was getting into ; no complaints when on string budget

The flight was mostly good, but I sat next to a couple of passengers who were semi unpleasant. We sat next to the emergency exit. One man was drunk and when he got up to get something from the overhead compartment, he tripped and fell on me while I was sleeping, waking me up. The other man seemed sick as he was sneezing a lot and clearing his throat and nose often. This made the flight a bit unpleasant unfortunately. Otherwise I’m usually very happy with QA. Thanks

Its a long flight. Please provide free wifi as soon as long ts not interfering with aircraft data.

We had a good flight experience with this airline despite reading many negative comments

The crew was not helping us in the airports ..Very bad experience..the washrooms are not meeting the expectations..need more good service... The hotel service was good but there is a very long wait time which wasted time to go through..

POSITIVES The hostesses were mostly pleasant, NEGATIVES The full flight wifi was horrible, hardly able to use it. My charger port was not working which made me use my neighbour's port which resulted in an accident which ruined her flight. During dinner, meat ran out when the cart got to us forcing us to eat vegetarian which was not great. We watched everyone around us eating meat. My wifi did not transfer to the second leg of my trip as they promised as they changed the plane. I was thrown off the window seat I booked for the 2nd leg of my journey as they changed planes, all done at my expense. This was not a cheap flight ($2600) which i hurriedly had to book to attend my mother's funeral who passed away suddenly. I was honestly disappointed with the whole saga as I heard Ethiopian Airlines was one of Africa's best.

I had a comfortable seat that makes my trip wonderful. I appreciate the Ethiopia crew, they were very helpful

Im if Ethiopian can allow customers to use their mileage for in flight connexion it will be great.

Terrible customer service I lost my bag luggage and I still haven’t received any information

The food needs to improve especially the fish as there where only 3 fish cubes in my plate.

Again, entertainment system didn't work. 50% of aircraft don't seem to have a functional entertainment system and the crew is absolutely uninterested in fixing. They just say Addis needs to fix it. Well, Addis had better get off it's butt and fix their aircraft.

I was a good, but long trip. The airline did a good job. I would use them again.

The check in staff was amazing. Best customer service! The plane was old! My entertainment on the first flight didn't work at all, in my seat or in the seat next to me. The bathroom doors were old and troublesome. One of the bathrooms, the whole sink panel was broken. Everything felt old and falling apart. The airline stewardesses were amazing and quite hospitable. When there were delays, they kept us well informed. Transit was GREAT! I wasn't sure how I would make it to my next flight in 1 1/2 hours but the security lines were short and efficient. The C gates in Addis Ababa were CROWDED! That whole space downstairs was too crowded and challenging to manuever. I usually fly Ethiopian within Africa and was interested to see how the experience would be intercontinental. Overall, I would choose it again if it was cheaper than Delta/Air France or Lufthansa/KLM. I wouldn't make it a first choice if the prices were the same because the planes are so old! The food and entertainment also weren't as good. Good selection of movies but as I mentioned, on the first flight they didn't work at all (I slept so it was okay) and the 2nd flight it was glitchy. All in all, I didn't hate it but it would be a first choice only if it's cheaper.