horrible.. they cause such a problem and my daughter 14 years old was stranded in san francisco
Zürich to Boston was great. Nice to Zurich was not bad
The return was painful because of the flight that was canceled. Nobody was able to help us out. It took hours and a lot of walking on two different airports to get a new flight
The cabin was warm and few used the blankets. I should’ve upgraded.
I can’t even the whole trip was a catastrophe
The crew was very friendly and nice! Very smooth flight.
The whole experience was positive. Crew very friendly and helpful. Very greedy with pre-seat allocation. Web site too complicated
The meal was wonderful and strawberry ice cream was a plus.
Each flight we took was late with little or no updates or information.
Swiss airline do not allow online check-in before 24 hrs, this is very inconvenient to us. I tried many ways such as booking code(6 numbers) or 13 booking numbers , neither of them work, Lufthansa is better which allow us to check in even before 30 hrs, so we can assign our seats( not many people want spend extra money to assign seats on top of airfare which is already spent.)
The food was terrible and the seating was uncomfortable, but the airline did a great thing letting us board in Abbis Ababa on our connecting flight after our original flight was very delayed.
Delays delays making us miss or next connection to IAD hence having to stay additional 24 hrs in Addis Ababa
Traveling with Ethiopian is always a good experience. I also enjoy the stay at skylight hotel in Addis
The flight is packed and it feels like the space per individual has gotten smaller. Excruciating for a 14hr flight.
Lost suite case and pillow that’s used by senior and they didn’t leave it at the airport
Forgotten Suite inside of the top compartment but went back to ask and they didn’t leave at the lost and found place. Also the checking in was so horrible. I had multi city and one of the passenger saint have visa go go go Dubai. The Ethiopian airlines never had information about requirement for US permanent resident so couldn’t go to Dubai. And when coming back to US we were told we can not use our Addis to Washington ticket and they forced us to get new ticket. Very horrible experience.
I had a comfortable seat that makes my trip wonderful. I appreciate the Ethiopia crew, they were very helpful
The hygiene was super bad. Smells bad and air refreshment is highly advisable. The crew made some one else sit in my spot and no one is checking seat number and people are jumping to sit on other people’s allocated seat.
worst was delayed luggage. could see luggage was still in Singapore but they insist I wait till all luggage are unloaded before filing a report. took 2 days to arrive and I had to collect it myself from the airport
i send you separate claim of what happens ,I buy ticketed from you and you said that it is confirmed and shall send the ticket in 24 hrs but you did not send and when we go to Ethiopian air line counter they say it is pending and we dont know why ,and we forced to buy another ticket ,and this all because Ethiopian air lines canceled the return flight from Adi Ababa to Amman, please note that we buy all the tickets through your app and hold you responsible for all loss and discomfort.
The plane (Mitsubishi CRJ) felt old, creaking and not very new. The crew was okay. Hot water provision was broken so hot beverages could't be served.
One one boarding scanner was working to scan 400+ passengers to an Airbus 380. Food in premium economy was mediocre.
The food could be better, more snacks. And have some plugs to chargue the phone.
Not bad. We had preboarding tickets but the preboarding was badly managed. We lined up behind all the parents with little kids etc and when we got to the front of the line the attendant deliberately turned away from us and ignored us until I asked to be allowed to go to the gate. She started telling us that we had to wait until I told her we had preboarding then she let us through.
Cheapest airlines I have ever been on. I got downgraded and never got on united. I got rerouted through Vancouver onto jetwesf
Flight delays made me miss my connections. I almost missed my connecting flight because I had to get my luggage and go through immigration and then back into the airport. Connecting flight said it would be my problem if I missed it. I had to be rerouted through another city and came in 3 hours later than expected and had to hire an uber to get me home when I had everything planned out
Everything well done and customer oriented There entertainment system is difficult to navigate
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
The aircraft was old, there was no charging sockets, and the seats were narrow and uncomfortable even though I had exit row premium seats.
All good. Loo’s weren’t great and as clean as i would like.
The flight was great, due to the impeccable service of the British Airlines staff. This was our first time in Business Class and it was amazing. The flight was delayed over 4 hours due to mechanical issues which is our only complaint of the trip.
After boarding we were waiting in the plane for more than one hour to take off without AC with very high temperature inside
The entertainment selection was ok, but overall not bad! The crew was great.
The payment system was not working so was unable to connect wifi the entire flight
The flight attendants were EXTREMELY personable and appreciated the service, lights going off after dinner (probably the norm, but I haven’t flown evening overnight flights in a while). Thank you!
A basic tea/ coffee and a snack could be provided especially for long distance flyers.
Service was very good. Because I use a cane, I was allowed to use Priority Boarding. Biggest problem was extremely limited leg room in Economy class seats. For airplane food, it was alright.
Boarding was efficient. Flight left on time. Wasn’t full so we could spread out a bit. Food was ok.
I love travelling with British airways because everything is supper goog
