The flight was generally good but was delayed departure meant a very late arrival for a connecting flight.
The staff were nice people, the food was very cheap, one of the meal was a sandwich or nothing, I couldn't buy any food, mind expensive duty free WAS available right away. 🤒
It was great. My seat was comfortable. The bathrooms were clean . The service was superb . I travel a lot and I have been in 64 counties. I wish I could fly first class, even though I could , but I prefer to budget my yearly travelling expense on actual visiting , not on flight. Anyway, my point is that your economy was far much better than other airlines as good as Air France. The flight attendants and all crew were polite and very helpful and respectful. Thank you for making my long trip tolerable.
-Swiss airlines online check in app crashed multiple times -Zurich airport does not have very many bathrooms accessible to people with disabilities - closest disability accessible bathroom to departure gate was 1/4 mile away.
My luggage did not make the connection and 4 days later I still have not received it.
I took this flight to be able to fly with Swiss instead of Air Canada from Geneva.. The AC planes have a better outfit in Business class than Swiss, but the service aboard Swiss is really best, first-class, as is the food and beverages. Though using the same plane model (A330-300), the interior setup of the cabin starts to show its age, but IMO the planes are better serviced by Swiss than AC. I had in my recent trips with AC way too many technical problems that led to delays or even complete cancellation of my flight.. Their fleet is aging (average 20+ years) and the maintenance has taken a toll compared to years ago. Cutting costs in every corner has to be paid sometime by someone, and it's the travelers at the end that pays for it. Unfortunately for me, flying directly to Zurich puts a much longer after-fly trip on me than Geneva.. so I might go back to direct flight YUL-GVA, even if I don't like flying with AC.
We're talking about a short-haul in-country flight.. there is no confort, no food, just the bottle of water. The seats are squeezed like hell and I was in the back-end of the plane, with one spare row left for the crew and to store excess bags that could not fit in the overhead bin.. Speaking of carry-on, some passengers should be better screened as their bags were simply too big to fit in the overhead bins.. ! How can this happen, and it was an A310, with 2 columns of 3-seater rows.. There is a pseudo-Business class, which is simply a section in the front of the plane where the same seats are occupied only 2 out of 3, on each side, leaving more rooms for the passengers and their bags. That's it.
It is a good airlines, very professional very good food. I wish they offered free luggage is the only thing.
Nothing special.. they could have provided something to eat without a charge
For the price of the ticket it's probably the best service in the world
It was wonderful best Air lines covert and all very happy with their service they have been very helpful and friendly
For Vegetarian Food was very poor. Though we had opted for Asian Vegetarian Food they didn’t serve but only what was available was served. We were offered Smoked Salmon!
It was very bad experience with Ethiopian airlines . The flight was delayed in both ways . On the way coming back one of the crews dropped hot coffee on my whole body and other crew dropped used dirty glasses on top of me . The same crew that dropped hot coffee on me hit me with the food trolley on my knee while I was sleeping . I couldn’t sit properly due to the pain on my knee caused by those irresponsible crews . Very unprofessional airlines
Needs improvement because some of the tvs and charging ports weren’t working
Very bad experience flight was over 5 hours delayed 😑 not a chance to be put on another flight we had to stay at the hotel we lost 2 days on our vacation. Never again I will fligh with Ethiopian airlines.
Terrible customer service I lost my bag luggage and I still haven’t received any information
The ailine departed and arrived late foe every leg of the trip, causing myself and my travel companions to miss every connecting flight. It was very unorganized given theat there was a lot of miscommunication. The flights offered are unrealistic and when you call they assure you that the plane waits for you. I missed an. entire day of my vacation and any entire day of rest back home because of the airline. I do not plan to support the airline again. Thank you
Food was really not appealing. There was a blocked sink in the toilet. Toilet is cramped and the wall between the 2 toilets are not secured properly.
The use of a domestic carrier without entertainment was disappointing and a let down
Plane was late with no information or announcement … had to walk up n downstairs.., had not communicated this … and ppl had suitcase to carry .
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
The aircraft was old, there was no charging sockets, and the seats were narrow and uncomfortable even though I had exit row premium seats.
For such long flight we were expecting more comfortable seat , which were to close to each other , the backrest we could only lean a few inches to the back and you really couldn't stretch your legs.
The service was really good. The breakfast food could’ve been better as I don’t eat sweets for breakfast and the only choice was a muffin. Overall, good experience though. Thank you.
The flight was delayed and I was stressing the whole time about whether I would make my next flight.
They are professional. Nice crew. Still flying Boeing 747. Thank you for that. I love this airplane. Traditional.
I am not sure I like the new Discover line of Lufthansa. I have been flying from us to Italy for the past 30 years and always favored Lufthansa ove other Companies because of cleanliness, service, food, beverage. When compared white other airlines Lufthansa was always considered one of the best. I can't say that anymore. I fly Lufthansa only because I consider the line MCO to FRA timely convenient for my schedule but always look for alternatives when before I was considering other routes only if the price was in question.
Flight was an hour+ late leaving Munich. We even missed a rescheduled flight from Chicago to Kansas City. Lufthansa was responsive in providing motel and meals.
For this long of a flight one would expect some more service, like a snack, entertainment or reclining seats
The flight attendants were EXTREMELY personable and appreciated the service, lights going off after dinner (probably the norm, but I haven’t flown evening overnight flights in a while). Thank you!
The food was ok, but not great. They delayed boarding in Portland and did not enforce group boarding. But the crew was excellent, went above and beyond.
A basic tea/ coffee and a snack could be provided especially for long distance flyers.
Service was very good. Because I use a cane, I was allowed to use Priority Boarding. Biggest problem was extremely limited leg room in Economy class seats. For airplane food, it was alright.
Boarding was efficient. Flight left on time. Wasn’t full so we could spread out a bit. Food was ok.
I love travelling with British airways because everything is supper goog
Boarding was chaos. They did not board by group number and it was a free for all. We had a young child with us and were expecting pre boarding. Crew announcements were also poor as the crew member was speaking far too quickly to be able to hear what they were saying.
It was just ok. Half the bathrooms were broke on the flight.
The flight was several times changed. That was inconvenient, to sah the least.
The A350 is a great plane but BA's seating was incredibly tight (eg compared to the same plane as flown by BA's partner Finnair) and with a middle seat it was very claustrophobic
